Complaint Rating:

I have a daughter with a learning disability who just likes to be able to feel normal like the rest of us. She is unemployed and receives a disability supplement of $240 month. She acquired a pay as you go phone from telus, against our advice, but no harm when shes out of money shes out of phone and it gives her a mere sense of being normal. Well the face plate broke so she went in to a telus store and the representative said why do that for only $25 month we will give you a new one, well we all know thats not how it works and everything is plus plus. She has no income, lives in a group home, has no verifiable ID or Drivers license. I immediately contacted Telus to inquire how they could sign a contract with a person who has no income, needless to say they never responded. Two months later the phone is cut off as she cannot pay and I'm sure it is reported on her bureau. I contact telus again and advise them that she is now living with me and i have power of attorney to deal with them on this matter (my daughter signed a letter saying I could). Telus says that is the only way I can deal with them. So I fax it off to them, 2 weeks later they say they never received it, so I fax again, my original letter is sent to the office of the president, but now I'm dealing with a collector i believe , he won't identify himself as to position or department. Well now they have the letter and we can sort out this mess you'd think, NOPE, now he requires another letter faxed to him proving signatures. They don't even have proof of her original signature as she doesn't have ID. Now I know I'm being run around by a collector and ask him, he says unless I send proof of signatures he will have no more contact with me, I tell him that is fine and he now has her New address so any bills or collection notices can be sent to her here. As of 4 months later she has received no correspondence from them and I believe this guy at telus labeled her untraceable in order to get a judgment against her. Telus is the lowest Scum i have encountered in a long long time... would advise all to shop somewhere else.