Complaint Rating:

Company information:
telus mobility
Surrey, British Columbia
Canada

I bought my phone and the battery died 6 months later. The store (Future Shop - bad decision also!!!) told me that any problems under 1 year have to be dealt with by Telus. When I contacted Telus I was told of 2 choices, local repair centres or the mail in exchange program. I contacted one of the local repair centres only to be told that if the battery was bad they would install it but it would not be free. So much for 1 year warranty!!! I was told that the only way it would be covered under warranty was through the mail in exchange program, so I contacted Telus and started the process. I was told that they don't ship only the battery, but the whole unit will be exchanged (not too happy with that, but oh well.) In a few days I received the phone and sent my old one back to them, all is well. Two months later My bill is 100 dollars more than usual, so I phond and was told that my old phone had signs of abuse so they charged the 100 bucks. My phone had no abuse whatsoever, it had never been dropped, rained on etc. When I called the exchange dept I was told that they don't asses the phone condition, but that the manufacturer does this and reports to them. When I asked to talk to the manufacturer I was told that is not possible, so I asked to have my old phone sent back and was told that is also impossible. At that point I was told that the charges WILL NOT BE REVERSED no matter what I said and asked if there is anything else they can help me with !#@$% I told them that they have just lost a customer and was told "that is your decision". Bye Bye Telus, never again.