Complaint Rating:

Company information:
Telus
10 Moray Place
Toronto, Ontario
Canada
Phone: 416 750 80 37

I recently tried to renew my contract after 3 years with Telus. It was a very bad experience. I called the Client care services and explained all that I needed for the renewal of myself and my wife. I was told that everything was set up in the notes and I just had to visit any store to pick up my new Telephones and renewals. I visited the Lawerance and Eglington Ave store and found that the agents could not access the notes and that the system was very difficult to access and finalize my order. After three hours of trying both me my Spouse and the Store agents were extremely frustrated. Finally I got the products registered and left quite dissappointed in the service. There were too many mistakes, confirmation and access problems. In addition, when we got home later that evening we found that the services for my wife was not activated. Needless to say it was to late to contact anyone at client services. We then had to spend an additional hour trying to contact Telus the following day to resolve the problems with our service. This is completely unacceptable as we lost the too much valuable time and suffered too much stress over what was to be a simple thing to do. I will have great difficulty in further renewals or with recommending Telus to anyone

Sincerely,
Neal Ballosingh.