Complaint Rating:

I am appalled by the poor customer service at Telus. My story is far too long to go into here so I'll spare the details. They lock you into a contract (mine was 3 years) and then don't provide the service promised. Unless you are an attorney with an abundance of time on your hands, you are stuck paying for a service you're not getting. Telus' representatives are unhelpful and down right rude. The gem I spoke to "Angela" who refused to disclose her last name, informed me that she had "no supervisor" when I requested to talk to him / her and that "like it or not" she "was the end of the line". She then put me on hold, never to return. I am disgusted with this company. They should not be in business.