Telkom SA SOC
reviews and complaints

I phoned for my line to be moved, a week later I phoned to find out why the delay, they tell me that the info was incomplete so it was cancelled.
I booked a new call, got the sms a bit later with confirmation. Installation to take place 31-10-2017, day later, new sms with the installation date 02-11-2017.

On the 02-11-2017 the tech called me, said that the installation can not take place as some details was wrong. I phoned like 5 people, sales managers, support, allocation staff and still no results!

I have to pay my account for data and service that I don't get.

If I don't pay my line get cut off.

I had a buisness in Durban and the business was closed in 2002. I cancelled the landline at Telkom and paid everything that was outstanding. I never had a telkom land line again for the last 14 years. Now that I want to apply for a ADSL line suddenly this statement pop up letting me know I owe Telkom amount of R1873.36 invoice date Nov 2002. I phoned Telkom and they confirm this account is cancelled but I still need to pay before I can get a ADSL line.

I did not receive any invoices or letters from Telkom why must I pay now after 14 years?

This is beyond me,

I had a contracted with Telkom which was 2 years old, I was renewing my contract. On the 23rd August 2016 I received the new phone and sim card. I returned the phone on the 23rd August 2016 and phoned [protected] to cancel the contract. To my amazement my old sim was deactivated and I have been trying to get them to reactivated my old sim until now. I always get told that my case [protected] is being escalated to the back office. I wonder if the agents at Telkom understand what escalation is. I have phoned numerous times and gone to their outlets with no success. instead I get billed for a contract I do not have and I understand a deactivated line has now been suspended and I have bee handed over for collections. I thought Telkom advertises on TV that we as customers should not accept incompetence. The company has the highest rate of incompetence.
This nightmare has been going on from August until now November 2016. Investigations take how long while people's life's are being affected. I would never recommend Telkom to anyone. Can anyone help me to get out of the bad dream(TELKOM).

Could any-one give me a call from Telkom Mobile inconnection with my statement, I logged 4 disputes in the last 6 months nobody called me, my bill is getting bigger and bigger .
Please call me on my cell-number [protected]

thanks

About 2 weeks ago (22 Oct 2016) WE were informed by Telkom that there was a Bug Fault in our area and that it would be rectified by 24 Oct 2016 @ 10am. I followed up with them on the 25 Oct 2016 and advised that the fault was still not sorted as it was affecting our main business line. I obtained a reference number (49CRZ251016) upon following up on the reference I was advised that a part was ordered and that a technician would come out to us on the 25 Oct 2016 to rectify the line. Upon following up again 02 Nov 2016 I was advised that a technician was out 01 Nov 2016 and was unable to trace a fault. It is now 2 weeks that the company has been with out the main telephone number, with both of the extensions also going down in between for 2 days. This is unacceptable service from Telkom.

Date on incidents: 19 July 2016, 2 August, 29 August (and calls in between)
Case number: [protected]
Desirable resolution: Cancellation of contracts

Description of incident:
I had requested to cancel both cellphone and tablet contracts in July as I was emigrating. I had clearly mentioned, on my cancellation form, over email and to call centre agents that I would be contactable via email ONLY. After calling the call centre numerous times/complaints to find out of the status of my application, I was contacted in August by an agent (Agent1) who requested I cancel over email as I was not contactable via phone (previously I had mentioned even to the same agent, to contact me via email). I complied, stating over email on 2 August, that I agree to the cancellation terms. Since then, I tried to contact the same agent for a statement from Telkom to confirm my contract was cancelled. I never received any response. Post this frustration, I contacted another agent (Agent2), who mentioned that my case had been closed and Agent 1 cited the reason as 'never receiving a response' from me (which is unusual, since I had contacted her numerous times post confirming that I indeed, wanted my contract cancelled and had forwarded these emails to Agent 2 as proof of correspondence). Agent 2 then "re-opened" my case and said she had escalated it to the retentions/cancellations department and that she would confirm, that day by 2pm that my contract was indeed cancelled (over email - as again, I had mentioned I could only be contacted via email at the time). This was on August 29th. Again, despite contacting Agent 2 numerous and going back to the Telkom customer service department, I still have not received confirmation that my contract is canelled and ofcourse, Telkom has therefore been charging me for these contracts. It is clear to me that Telkom is deliberately trying to delay the cancellation of my contracts, using their weak customer service as an excuse for this. Never, ever use this company, they are crooks.

Hi

I signed up a contract with Telkom for a wi-fi router contract at R 99 per month. I signed the contract around March/April of this year. I specifically advised the consultant at the Telkom WESTWOOD Mall store that it was to be capped and she guaranteed me it would. My account was debited today : 01.11.2016 with an amount of R 340. The consultant advised me that it was changed to a capping of R 500.00. I did not give such an instruction to do so. Andile (Telkom contact centre consultant) advised that it will be changed to a capping of R 99 but I will not get a refund. This is ridiculous. I have rights as a consumer and they have been abused. I want my refund back. Failure to do so will result in me taking action.

1x SmartBroadband Wireless 10GB + 5GB Telkom Data + Huawei B315

Account no [protected]

I received a call from Telkom asking why I was cancelling my device. REF: 1970683, can someone please explain why this has not been done considering the device has been returned. I returned the device within the 7 Day trial period.

I am now told they will have to check if the device was returned. This has been going on since 08 Sept, when I advised I no longer wanted the device. On 09 Sept Kribasheni ([protected]@telkom.co.za) advised that the device was cancelled & that CourierIT would collect. It was collected on 14 Sept by CourietIT - ref no. 1710579 to be delivered to Bright Point B2C.

Today the payment was deducted from my account - R548.20. How long does it take Telkom to sort out an issue?

I would like a full refund as I will not pay for something I do not have and have never used. The device was returned unopened.

I cancelled my contract in June 2016. Telkom keeps sending acknowledgments of the cancellations and yet they keep deducting my account. Even till this day. Sometimes I manage to reverse the debit order with my bank, and then Telkom will just deduct more the next month. I need for this to stop! This is highly inconvenient. I would like my money back please.

A few weeks ago I contacted Telkom to let them know the box on the pole outside my house was broken, and the cables where loose, the wire go into my house and my neighbors. They have done nothing! Telkom knows about it, but choose to not fix it. It is beyond frustrating. I would appreciate Telkom to communicate with me, and let me know what is happening and when it will be sorted out.

I have taken a Telkom Mobile contract, 20 GB + 20 GB at R400pm. I was told that that the connection speed would be up to 90 MB/sec. This is untrue and false advertising. i have been calling Telkom 081180 for over a month now with no one feedback from the Telkom. it was clearly stated that no one is at home until >15h00. a tech rocks up at the gate at 11h00 and calls my wife stating he is there to test connection.

operators have escalated the case about 5 times, with no response. i have submitted forms to cancel the contract many times. this now takes 21 working days and i am not sure if it will even take place.

Telkom offers poor Mobile service, landline service/support is good.

case no: [protected]

Help, Help, Help.

how do i get help please?

it was on Wednesday night my internet connection was lost, I reset the router, and it was never connected, Thursday same thing the whole day, on Friday 20th October 2016 I reported the fault and it was confirmed with a ref no 229CTK211016 and I was told a technician will call me, on Saturday 21 October some guy called but I was in the bank asked him to call me later, he called was still in the bank and he never called back, it is Thursday today 27 October and I have not heard anything from Telkom instead whenever I call they tell me it is a bulk problem so it might take a month to fix, how am I supposed to work as I work from home, how will my bills be paid if the whole month I don't have internet connection,

I had been to the Telkom Gateway store on 17.09.2016 to speak to a consultant about getting a contract with the for the Huawei p9 lite R269x24 months with a free me 1gig, i spoke to an Indian male employee.

I was told that for the R269 a month i get 1gig free for the month for internet usage, 2 gig for viber or whatsapp calls and free sms/mms's as well as free Telkom mobile and landline calls, sounds like a good deal right? he went on further to state that with the R269 you get a further R500 to use within the month and did not stipulate that it is an open contract and as you use the R500 you pay for but you can manage your monthly spend limit so that you don't go over R500 because when i asked do i only pay R269 for this he said yes.

I then asked him to work out the pro rata that i will be paying because he mentioned that if i took the contract on the 17.09.2016 there will be a pro rata for the amount of data and sms's i will receive for that month at the pro rata charge of R101.

I now received a bill for R650 i was charged R170 for the device subscription and only R46 for the data that i received.

i am quite pissed of at the fact that my bill came to so much for the month of September, i would've never taken the contract on the 17th if i knew it would cost that much for less than a month!

i went to the store on the 22.10.2016 after work as i received my bill on the 20.10.2016 and i wanted an explanation, a friendly black guy that was there explained that they were offline and took my mobile number to give it to their head office who were going to call me between 9am-10am on the 23.10.2016, i waited for the call and did not receive one.

the next morning i called the head office for Telkom and asked why my bill was so much and i was told that there was nothing they could do and i need to speak to the store manager of Gateway.

i went to the store later that day around 15h30 to speak to the store manager and i explained my situation and i was told that the guy i took my contract with is not in and he will speak to him the next morning and will give me a call.

i did not receive the call so i headed back to the store at 15h05 and i was told by Kuvesan that the manager is not in he rushed out to fetch his daughter from school.

i went again yesterday and he was not in again.

I am really frustrated at the fact that nobody has got back to me about my billing.

i need someone to get get back to me asap.

Problem started on Friday 21/10/2016 after I was "upgraded" to a higher Internet speed. The problem was that I actually experienced a 70% drop in speed, so slow I could not open most sites. Twice I received very good support from customer support, but their efforts only appear to be successful for a short period of time. During these sessions we rebooted the router, reconfigured the router, refreshed the ports etc, etc, but a short while later I will again experience extreme slow Internet speed. The third support person I spoke to on Monday 24 Oct, (Momenselelo Mcoeothi time = 16H15) was not very helpful, she refused to open a new problem saying that i have been softcapped - I explained to her that that must be a mistake as I have 40 Gig cap and have only used 3.8 Gig, she would not listen, as far as she was concerned that was the end of the issue. I requested to speak to a supervisor (they always seem to be in meetings and never available) and I requested for them to call me so I can explain my predicament (Today 27 Oct my usage is still only 3.8 GIG of 40 GIG, so how can I be softcapped?) - And still their is no prospect of getting this fixed, I pay for a service I do not get and I loose Thousands in lost productivity as I am dependent on the Internet. I am trying to switch to other service provider, but these things does not happen over night.
My Details are: Gerhard Coetsee - tel: [protected] - email [protected]@telkomsa.net
I want this sorted out, and a fair credit for all my lost productivity due to Telkom error, and I would like to see Telkom having an email system to log these type of complaints, and a method of contacting their legal department to prevent a scenario where we have to pay for their mistakes. I will attach all documents with all my speed tests and cap usage reports, as well as my email send to their salesperson who were quick to sell me the upgrade but does not respond when there is a problem.

Service at telkom is absolutely pathetic and inconsistent. Hate the fact that every time you phone-and you have to phone many times for the same issue because of the lack of knowledge of the staff- you get a different person with different answers and no sense of urgency. The billing department have no understanding of the systems and how things work and that is why for the past 2 weeks no one has been able to explain to me why i've been invoiced in october for september-3 november with no invoice in september. Secondly, they give you reference numbers with turn around time for escalations department to call back but they dont the decency to do so because i have all the time in the world to keep phoning telkom because i have nothing better to do with my time. The service is useless and so are 90% of the staff working there who dont give a damn about the clients and want to have an attitude when asked to do their job-which is to solve the problems. Its nice sitting in a call centre and being faceless so the client can be treated anyhow. The sales department also have incompetent sales consultants who dont give the same information to clients and dont explain the main points of their products such as pro rata charges etc. A real shame to have telkom as the telecommunication provider.

Case No. [protected] - [protected]

Firstly my debit Order date is on the 15th of a month and the capped amount is R525.00

My account for the month of October 2016 was R503.00 On the 01 October 2016 my bank account was debited for R503.00 which was returned due to insufficient funds. On the 14 October was redebited for R1143.00 which I had returned due to incorrect amount. On the same day I transferred R505.00 into Telkom Mobile's Bank Account for settlement of my October account.

On the 18 October 2016 my service was interrupted and asked to pay a further R640.00

I went into Telkom Store with all my documentation to query these amounts but told I owe R 135.00 for return of a debit order.

If my bank account was debited on the correct date with the correct amount we will not be having this problem.

According to my records my account has been paid in full as per my bill and will not entertain any additional charges by Telkom due to their poor billing system.

On Numerous occasions I requested Telkom cancel the debit order but they refused.

Now I have paid for a service that I have not received for October 2016.

Should my service not be reinstated within 8hrs I will take this matter further. I also request Telkom not debit my account until this matter has been completely resolved.

The customer service at Telkom Accounts is very poor.

Every day my mother receives calls from people that ask her ...if she has a computer/laptop? And every day she tells them very politely that she does not own a computer/laptop...till the next day, and very often they are rude and just put the phone down.

How must I go along to stop these people from pestering my mother.
Her number is [protected] - it is a private resedential number.

Regards
S Viljoen

It was in August and the first payment of R798.66 was in September the 25th.
Today the 25th of October Telkom debits R852 for what?I reduced my spend limit to R10. I call the call centre early before 7am because i'm really pissed off and this agent is telling me I used up my data and I kept on going on the internet WTF. If I receive a notification that my data has depleted why would I try to log on?
Telkom is supposed to debit R352 from my account that's all I DO NOT WANT ANYTHING EXTRA FROM TELKOM..PLEASE! I WON'T SPENT R900 ON A CELL PHONE CONTRACT.

please sort this out and stop false advertising, tell us the fine print's of the contract.

I called telkom in regards of my uncapped adsl being sluggis they informed me that their is a congestion in my line and that i needed a tempory username and password to gix the problem then transferd me to sales who told me that thecnical must help me then transfered me back to them and they just transfered me back to sales and they just kept doing this till i ran out of airtime

I have purchased a Samsung tablet 3weeks ago on a sat and returned it with a fault the very next day, I was told the tablet has to b booked in and b sent to Samsung for repairs.i told the staff that it's only a day old and must b given a new one and they refused, its now gone 3weeks and I still haven't received my tablet and will b billed for the month for something I don't have and haven't used yet.this was with Telkom Westwood mall in Durban