Complaint Rating:

My telephone failed on 4th July and after 36 days Virgin Media engineers have failed to repair it and can not or will not give a time as to when repairs will be made. Earlier rewiring (pull through) work was considered incompetently performed after their first attempt back on 14 July. I have so far probably expended nearly 80 pounds on mobile phone charges just dealing with their customer service department alone.

I urge those thinking of changing to virgin media telecommunications not to transfer as the service if anything goes wrong is absolutely dreadful.

This is a company that does not know the meaning of customer care.