Complaint Rating:

This has been a nightmare, brought to me,by Teleflora.com!
NEVER again! I ordered flowers online the day before yesterday (Monday, early morning), to be delivered yesterday--I am in North Carolina--These were flowers to be delivered to my niece, in Louisiana, who had just had major surgery. Order goes through fine online--I thought, great. Tuesday, my niece calls me and says nothing--it's about 3pm my time, so I am wondering what time do they plan on delivering these flowers...I call Teleflora's 800 number at approx. 6pm my time, to check status. Sure no problem, I am told, and put on hold. 3 minutes later, I am told the flowers were just delivered about 15 minutes ago. Ok. So I call my niece. She says 'WHO did you order these from???' I said 'Why, is there a problem?' 'She said 'WELL, first of all, it's coming from a NEW AGE florist in town, and I KNOW you didn't order from this place! (We don't practice NEW AGE and I don't or wouldn't support NEW AGE--We are Christians--but that's not the problem). The delivery person just told me that they delivered these this morning, TO THE WRONG ADDRESS. THEY'VE BEEN SITTING OUTSIDE ALL DAY, IN 95 DEGREE WEATHER.' She then proceeds to tell me how DEAD the flowers are--and how the delivery person LAUGHED about delivering to the wrong address. I asked her to verify that the delivery card had the RIGHT address--it did. Apparently, they took the flowers across town and left at the wrong address all day. Those people got home and called the florist, telling them the flowers don't belong to them. They come out and pick up the flowers and deliver the dead flowers to my niece. WELL...I get back on the phone with Teleflora. The Customer service Rep sounded like she didn't know what to say, other than read from a script in front of her. She asked me 'Did your niece receive the flowers?' I said 'Yes, but after sitting out all day and now the flowers are dead.' She said 'So what is the problem, Ma'am?' WHAT?? I said 'Can I please speak to a supervisor?' I was not transferred anywhere--she assured me she would turn this over to the research department and someone would call me back. I said 'Fine'...Today, has been the day from flower HECK (You know I REALLY want to use the other word here)!!! 5 different phone calls--no one has helped me so far--I've asked for a refund 5 times. I am told they will process it within 3 days. Out of the 5 calls, only 1 person spoke English and couldn't understand what I was asking or WHY there was a problem. CHEESE and RICE!!! In the process of me trying to do my normal routine, someone from Teleflora calls me and says 'I need need more info ma'am. I spoke with the florist and they said the flowers were delivered, so I AM NOT SURE WHY YOU ARE FILING A COMPLAINT.' WHAT, WHAT, WHAT??? Now, the whole time I've called 5 times, all of this was supposedly documented into the system. I call my niece to tell her what has happened now--She informs me that the local florist called her and they WANT TO PICK UP THE DEAD FLOWERS, BEFORE THEY ISSUE ME CREDIT!.. She tells them 'Look, 1st of all, the flowers are dead and that's that. 2nd of all, I just had surgery and can't come to the door because there is no one here to help me to the door.' Before she could arrange something with them, the guy got extremely rude with her and told her that they weren't issuing a refund until they got the flowers back. My niece said 'you can come get them tomorrow if you want--they are in the trash outside because THEY ARE DEAD!'...The guy hangs up the phone. We go on three way to Teleflora AGAIN...again, barely any English and he couldn't understand the problem!! I know my blood pressure is out the roof from today. Again, I am told he is issuing me credit (for the 6th time) and that the local florist does NOT need the flowers back.
Do I think you should use Teleflora.com??? Heck, to the NO! Just read the above and you'll understand why!