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Posted: 2011-02-12 by    folky

no customer service

Complaint Rating:  92 % with 12 votes
Contact information:
United States
Chef Basket, doubled order (buy one get one) plus knife ...free shipping for the first basket with $6.99 processing fee for both the second basket and the knife. During order it asks for upgrade to better quality stainless steel for about $5... that's fine with me, click yes ... it added the UPGRADE PLUS THE ORIGINAL ORDER for double order, plus processing fees on top of it all. I do not need nor want 4 chef baskets!!! Call customer service... order did not go thru yet, they tell me to call back the next day. Next day, order still not gone thru. Three days later, customer service is down for maintenance ("sorry for inconvenience"). Call back later and the office is closed ..."call back monday." Try to fix it on line...NO customer service email. Change the order..."0" number of products ordered and it still asks for the credit number. Punch "0" operator and the voice says "sorry, I do not understand that command."
Comments United States Unauthorized Charges
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