Tejas Thump Cycles Complaints

60 days ago by Bob [send email]

Being in the part business myself we find that a lot of customers don't understand how the motorcycle business works, first has far has taking only 2 weeks for delivery that is pretty normal, what customers don't understand is there are over 1, 000, 000 parts for Harley and custom bikes on the market. No one parts dealer can stock even 1/8th of these parts.We are at the mercy of our suppliers, and with the economy the way it is many suppliers and manufactuer's don't even stock that many parts. My advice is read the website policies most state expect delivery times of 1-8 weeks maybe longer. We as parts dealers don't want it to take that long though, we want to get your part asap to you. Heck I waited 6 months for a set of PM wheels for my own bike. Another problem is we deal with 100's of customers each day, so we don't try not to respond to complaints, but if we call you back and don't get an answer or voice mail we are on to the next task. Also it really is up to the customer to know what he needs and order correctly, also many customers don't know how ot install things right, and we get a so called bad part back and there is nothing wrong with it. So we get stuck with that part and if we return to our supplier it is a 25% restocking fee with us paying shipping. I order many things on line and wile most are fast delivery times many are not. If you want to really got information on your problem e-mail is the best way, it is there in front of us and we will answer it asap, phone calls are much harder to respond to. Hope this gives people a little insight to the business, as parts dealers we want to supply you your product fast, and with no problems, but remember where ever you go most parts are not in stock and are special order items, As well most on line dealers are saving you money and time on your parts, is it worth saving money to have an item take a little longer? Remember if building a custom order well ahead of time to save down time, know what you need, and don't expect a parts guy to know everything for you, you have the bike in front of you so know your offsets and what is required to do the job right, buy a Harley service manual and some how to books. They will save you time and money in the long run. And we do make mistakes at times and we try to make them right, all parts dealers do.

Recently Discussed Complaints

Consumer Tips & Tricks

Worst rating

Subjects of Wide Speculation

Latest News & Stories

Stay Away

Tejas Thump Cycles Complaints - No answer

Tejas Thump Cycles

Comments

Post your Comment

Search

Videos

Categories

Smile upon Life :)

Login