Complaint Rating:

I won’t bother you with the details. The bottom line is that I have been without my HP dv4000 laptop now for almost 7 weeks. The first time it went to the service depot because the tech support agent misdiagnosed a minor problem that should have been fixed on the telephone. But the depot replaced the motherboard – with a defective one. So it went back in a second time. Then, with a second new motherboard, the computer still would not work. So it’s now in for a third time, and the depot has missed the deadline to return it to me twice. I even revised my travel itinerary to be available on the date it was promised. As of today they cannot give me an revised estimated return date! I have requested a new computer but am being told (very politely) that I can’t have one until 30 days after the unit went in for repair the third time. Mind you, it never should have gone to repair in the first place – and then HP broke it! Of course I wrote to the HP President, whose staff sent it to the very people who are refusing to replace the computer. This is HP hell.

Mary Jenkins, Chattanooga, TN