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1.3 14 Reviews

Teavana Complaints Summary

1 Resolved
13 Unresolved
Our verdict: If considering services from Teavana with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Teavana reviews & complaints 14

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6:28 pm EDT
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Teavana Peach tranquility tea bags

I have been unable to purchase peach Tranquility tea bags for the past few months.

I have searched the local, grocery stores of target. Walmart marks giant eagle.. I have looked on Amazon only to find no peach Tranquility tea bags.

My family and I use these to make the medicine ball from Starbucks along with the jade mint tea bags.

Have you stopped making them?

Please let me know

Desired outcome: Peach tranquility tea bags back on shelves at my local stores.

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1:24 pm EDT
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Teavana peach tranquility tea bags in plastic container

I recently bought a container od Peach Tranquility at my local Albertsons grocery store . Every bag had a hole in it that allowed the tea to be released into my drink making it very difficult to enjoy . I am normally very pleased with your product but this time I was very disappointed. It is one of the more expensive teas sold at the grocery store and I would like my moneys worth.

Desired outcome: gift card to replace the tea that was defective

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11:09 am EDT

Teavana retail tea bag packaging

My husband recently purchased Teavana Jade Citrus Mint and Peach Tranquility teabags at a local super market and the plastic outer packaging is just terrible. 1. It's plastic. 2. The design is unstable and falls over every time I reach for something in my pantry .
Regular paper tea boxes are fine. People have used the for years without issue. There was no need to be creative, it does not enhance the product experience in any way.

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Is Teavana legit?

Our verdict: Complaints Board's thorough examination reveals Teavana as a legitimate entity with notable strengths. Despite a 7% resolution rate on customer complaints, which invites a closer look, Teavana stands out for its commitment to quality and security. Clients considering Teavana should delve into its customer service record to gauge compatibility with their expectations.

Teavana earns 91% level of Trustworthiness

Perfect Trust Endorsement: Teavana achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Teavana. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Teavana.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several mixed reviews for Teavana have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Teavana and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Teavana has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Teavana. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:54 am EST

Teavana Horrible customer service

They tried to prove me that my address was wrong. Oh god, I have been living in this house for all my life (I am 30) and you want to tell me that every single letter in my address is wrong?
Ok, I checked everything to make sure I was right, even though I know my address by heart including the zip code. who doesn't? but they were very insistent.
Ok ok, do what you want, but why did you charge me then if you weren't sure where to deliver? Just in case?
I really have no time for a hassle, but I guess I will have to do this to refund.
Terrible.

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6:03 pm EDT
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Teavana tea and customer service

Teavana has by far rudest people.I asked for 2 oz and got home with 4.9oz of tea I just was trying to taste. I came back with receipt and was treated disrespectfully and bullied. "We don;t take tea back, you have to throw it out if you dont like it, we can sell you another one, you can exchange for another tea and we'll look up value, ups it's 2.9 oz now, minus bag, paper bag you throw out not anything special I guess upon return they weigh minus bag so they can give you even less money than what you paid for. SO I paid $18 and got back $10 - on a gift card. I paid cash. I also have receipt and brought it back right away after seing I was scammed. Then I called customer service and they never returned phone call nor answered. Awful dishonest and poor quality, poorest and worst disgusting customer service - they should be ashamed of themselves. Will never go there ever again!

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1:09 am EDT

Teavana Bad business practice

I've ordered something from Teavana website and they charged me twice for one and the same order!
I did receive my original order and it arrived in a timely manner, and everything would be fine if they wouldn't charge me two times!
I contacted customer service after I noticed it, but they said they never charged me twice. They refused to take any responsibility and literally called me a liar! I said that I can get proofs from my bank, but they insisted they did nothing. What a terrible company! Will never order from them again!

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3:29 am EDT

Teavana Horrible!

I have ordered some teas from www.teavana.com and paid some extra for the next day delivery but my order was three days late! When I opened one of the tea packages I felt a strange smell and found out that it was old! And the worst part was when I found a small worm there! Took a photo of it and immediately contacted customer service. They called me a liar and claimed that they stand behind their product! Terrible! They refused to help me and refused to refund my money. Then I asked them to refund the money I paid for shipping and they said that it was not their fault and that I need to contact the shipping company! Beyond ridiculous! These people are terrible and customer unfriendly. Will never use them again!

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6:46 pm EDT

Teavana Refund policy

I purchased a tea set and tea for more than $200. My receipt said the items could be returned for exchange or refund. There was no sign indicating that my purchase was not refundable. I never purchase items as gifts that cannot be returned. The gift was not a success and I called to confirm that I would return it for refund and was told I could. After driving across town to return for refund, I was told I could not get a refund because the items were discounted. I was not told the items were clearance or non refundable and no sign was visible on these items or on the receipt. Teavana will not respond to my e-mail request and the Tulsa store manager who promised to call me back has not. These are deceptive practices - the items are not identified as not refundable and my receipt states the items are refundable. The items were never used and the return was within 24 hours. I want a refund as supported by my receipt. Teavana store 131 purchase 3/18/16. No legitimate store would refuse a refund on still packaged, unused items. Teresa Smith [protected] Tulsa, OK.

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1:30 pm EST

Teavana Tea of the Month Club

I ordered a Tea of the Month Club subscription for someone as a Christmas present. On the site it said in stock and available to ship as of Dec. 9. The site said my tea would ship within 9 days and I was given a ETA before Christmas. After placing order I got an order confirmation with a blank tracking #. When I later called about a week later I was informed that my order would not be shipped this year and their was no way to expedite it. When I then requested to cancel my order so I could just pick up the tea at the Teavana store I was told it is impossible to cancel an order... even if it has yet to be shipped. STAY AWAY!

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8:42 am EST

Teavana I haven't received tea set and seller lied to me about fast delivery

I ordered tea set from the website www.teavana.com. I placed the order and they promised to provide free gift for me. I waited couple of weeks and got only free gift, my order was missing. I sent couple of emails to the seller. He excused and promised to deliver it ASAP, but it was lie. After that I haven’t received order, and our communication stopped. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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10:58 am EST
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Teavana Awful Business Practices

I have spent a lot of money over the years at Teavana in Dallas and Austin. I'm not sure what has happened to the company, but they have become greedy, dishonest and so hard-core sales that I can't even go in the store anymore. They obviously are only out for the profit and don't care what the customer is asking for. Repeat customer loyalty doesn't seem to matter to them. I have become so frustrated with their business pratices that I have stopped all dealings with them. I can get great tea at The Steeping Room and Central Market - and buy however much I really want, not what someone decides I should have. Reviews on this site say it all but feel free to check Yelp for more of the same. The tea should sell itself, so why the underhanded tactics?

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Sunne
Houston, US
Oct 13, 2013 3:43 am EDT

I went into a Teavana once and as seems to be the common assessment, I was duped. They double talk and talk real fast, you get to check out they say some ridiculous price, you're so overwhelmed and just want to get out of there, that you pay and leave the store with serious buyer's remorse. You get home try to assess what has just transpired, walk through the whole scenario, get pissed and take that crap back and vow not to ever go there again and to tell everyone you know not too as well. It was truly such a used car salesman experience. As stated by many others, it takes way more tea than suggested to get it to taste like the samples in the store (darn near a whole bag). Such a sham but yet the way of most businesses these days. It's unfortunate. We as consumers just have to arm ourselves with knowledge, persistence, and the conviction to walk away. We have the power, we must use it! Don't support bad businesses! It really is that simple.

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8:00 pm EDT

Teavana Never going back there again

So bad! I bought 2 tea sets on sale for $29.95 and when I got them they looked nothing like the picture. Very very poor quality. The handles weren't even attached. A bamboo handle was included which I assume the corners are suppose to be bent up to attach but it is not secure nor is it safe to hold hot tea plus, it looks bad. I also bought this bamboo tea set which my co-worker said looked like it came from the $1 store but unfortunately I paid $13. The customer service guy was totally rude and said it states on the return label that sale items are not returnable and the tea sets will be shipped back to me!. Well in very small print I found where it said that but I still don't think its legit to falsely picture items. Never going back there again!

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1:31 pm EDT
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Teavana Does Not Disclose Relationship

For the past few years the online tea community has been trying to locate the relationship between Special Teas and Teavana. Thanks to the hard work of tea enthusiasts more dedicated than me, it turns out that Teavana OWNS Special Teas - but never reveals this information on the two Web sites.

Please review this online discussion:
http://www.teachat.com/viewtopic.php?f=24&t=8455

It should be, if it's not already, law that a company discloses whether or not it owns a competitor's brand, especially if Special Teas' prices are considerably lower than Teavana's gouging prices.

I'm not happy about forking over extra money for Teavana when I could have received the same quality loose teas at a better price elsewhere.

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9:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Teavana tasteless tea

I bought Tai Tea and paid a ridiculous price for it but I wanted to make Sweet Tai Tea. Even using 5 times the amount recommended by the clerk, the tea is absolutely tasteless. In addition I bought a strainer for $12.95 and it doesn't' work as well as a strainer that I bought for $1.00. The saleswoman was extremely rude and talked so fast I hardly understood a word she said. I almost passed out when she said the bill was $34.50, FOR TEA?, but I was in a hurry and paid it. After seeing how worthless the tea was I emailed the company but have never received a reply. I will tell everyone at work what a rip place Teavana is. Never again will I buy anything from them.

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Cassandra Ray
, US
Feb 15, 2023 8:15 am EST

I ordered Teavana Peach Tranquility & Jade Citrus Mint teas. In each container is 15 tea bags. In the peach container it was three open tea bags. In the mint container it was four open bags. All together I have seven out of thirty tea bags that I could not use because of them being opened.

SKU [protected]

SKU [protected]

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Cassandra Ray
, US
Feb 08, 2023 12:09 am EST

I ordered Teavana Peach Tranquility & Jade Citrus Mint teas. In each container is 15 tea bags. In the peach container it was three open tea bags. In the mint container it was four open bags. All together I have seven out of thirty tea bags that I could not use because of them being opened.

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Marilyn Frenz
Costa Mesa, US
Jan 08, 2014 12:51 pm EST

I have bought Teavana tea for years. I was deceived. I google teavana and pesticides and found many problems. See below
Google this site. I will never buy their tea again.

http://www.mnn.com/food/healthy-eating/blogs/are-teavana-and-celestial-seasonings-teas-safe-to-consume

Teavana's tea is also high in pesticides and toxins
Celestial Seasonings is, after all, a less expensive tea. Are we really surprised that the tea isn't top-notch? But the price of tea isn't always evidence of quality control. Teavana is a company that sells loose tea for top price. It has also long claimed to be "pesticide-free, " or organic or "European organic." The Teavana tea that I have sampled also tastes great.

It sounds good on paper, right?

The lab results for this company were not great, unfortunately. The tea was tested by an independent lab and 100 percent of it was found to contain pesticides. One tea, Monkey Picked Oolong, contained 23 pesticides. Strike one.

77 percent of the teas would fail European Union pesticide import standards, and would be banned from import. Strike two.

62 percent of the teas tested contained traces of endosulfan, a pesticide that has been banned by the U.S., China, the E.U., and 144 other countries because it has been linked to impaired fertility and could harm unborn babies. Strike three.

It's maddening, especially when you consider how the company promotes itself as toxin-free. But in some ways, I am not surprised. I bought a Teavana tea thermos, which has a design I absolutely love. But I wondered whether the company was purposely deceptive in how the employees were trained. I was told that it was a stainless steel product. But when I read through the package's fine print, it became clear that only the tea strainer is stainless steel, not the thermos itself. When I asked the employee about it, and pointed to what the package said, he grew confused. He said something along the lines of, "Well, the package does say that only the tea strainer is stainless steel, but when I was trained I was told that all of the metal was stainless steel, so I think it has to be." Deceptive? I think so. If it was all stainless steel, I am sure it would have said so clearly on the package. I think the employee was just saying what he had been told to say.

I thought about this when I read about how almost all of the employees said that Teavana was pesticide-free when asked. This was part of their training, and they had no reason to doubt its validity.

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Pissed off in Charlotte,NC 2
Charlotte, US
Sep 25, 2013 1:17 pm EDT

I will never go to Teavana in Charlotte, NC: Yes, in retail you have to expect the store will upsale - that is usually a retail tatic in most specialty stores - since the traffic is not the same as say a utilitarian product. But when I the customer walked in there specifically asking for one tea - with a strong cinnamon flavor - and no sugar. That is what I expect to walk out there with. Now, I repeated myself mutiple times - and I was assured that the two teas I was buying (to make one) was sugar free. I knew I was beeing upsaled and that is my own fault for not sticking to my guns. But when I went home and tried the tea - it was super sweet (since I have a sugar dietary restriction). IT HAD SUGAR - I looked it up on the website. Since the store was not open yet - I called corporate and informed them I did not have my receipt. they informed me since it was this past Sunday - that the store could look it up and they have a 90 day return policy. I called the store when they opened and gave them the heads up that corporate recommended. When I get to the store the clerk informed me no they can't look up the receipt and since I don't have it I can't just return it only exchange it. I demanded she call corporate to straigten the mess out - she called her manager and when offered the manager to talk to me they did not. then she proceeded to tell me that I could call that number. I said fine please call customer service then - she said no she cannot. Then I thought I didn't have my cell phone - when I asked her may I borrow her phone to call her company customer service - she said she wasn't allowed. So, I was leaving hot explaining to her this is the 2nd wasted trip and I am pissed. on my way to the car I found my cell marched in there and called corporate customer service in front of her and explained at this point even if I would of considered an exchange now way in HELL I would now - this is lousy customer service and I demand a refund - or I will dispute the charge. This man did help tremendously - he had corporate call the store and then they tired to give me a gift card again I re-itereated NO - i want a refund - I have wasted my time with a salesperson who does not now thier product - I came in the store about this and they won't call thier own corporate or let me on thier own phone - no way will I take that I want nothing to do with them. then corporate told her to call the regional manager - at which time she did not explain that she would not let me use thier phone to get a resolution from thier company nor were they willing to call at all. I did get my refund - they figured more than they charged me - at which point I had them make it close to the amount. Teavanna Sales associates A) know your product B) put yourself in the customers shoes and exercise good judgement when you admit a mistake was already on you - service your customer - do not let it get to this point. 1 bad expereince it told over and over this story is going everywhere.

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Le ming
Minneapolis, US
Dec 25, 2012 4:08 am EST

Originally I went to this place with my mother to try it, i wanted one type of tea...and they claim they had to give me 2oz of 4 types of tea (54 bucks), then i decided on another flavor, got the canister...barely lasted a month (honestly, I, plus she said I could steep 5 cups from 1.5tbs...bull...more like 1 12...barely. I use tupperware containers (the air lock ones you get in sets) and the tea lasts. Then they opened one up in a mall nearby, and my boyfriend got a job there as he is a tea snob (I drink it but Im not that bad). He quit after 3 months because he was tired of as he put it 'conning people'. When he goes someplace completely different for much much better quality tea, for a better price. Skip this place, I've both been there and dated someone who has worked there. The tea is good . The prices and sales tactics are not worth it. Oh yes...and when they tell you to smell the tea...ask for a sample, they taste a lot different than they smell. (Youth berry, lavendar dreams) skip the containers, use good Tupperware instead.

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katieeha
Austin, US
Dec 02, 2012 5:55 pm EST
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i went to teavana today. i went in because i wanted to check out their teas as compared to whole foods bulk or another local austin tea place. the sales person asked me first to try a different kind of tea. i said i didn't really like it. he then brought me over to the cast iron teapots, asking me which one "spoke to me?" i said they're all nice, but i already have a tea pot. he then degraded mine, and took me over to the glass tea pots. i told him again, i don't need a tea pot. then he asked how long my tea pot kept the tea warm for, and i said like 30-45 minutes? he said, you need one of these: and picked up this stainless steel tea candle holder to place under the pot and keep the tea warm. at this point i just started laughing, because i couldn't believe it. all i wanted was to try a couple ounces of a new type of tea. he still asked me if i wanted the stainless steel or glass version of the tea warmer. i said i didn't want that... once i FINALLY got to the register, the "tea specialist" pulled out a huge tin container and asked me which type of tea i wanted in this container. she said it would keep the tea fresh for four months. i said i only needed the smaller container, and she said... BUT THE BIG ONE IS ONLY $1 MORE. i was like, wait, how much are these? and she said, $7. i was like, can i just have a bag of it? and she said, bags only keep tea fresh for four days. then when i realized they were going to fill these tins up, i said i didn't want it anymore. that would have been like a half pound of tea, and that is actually insane. they really give tea a bad name. people that go there and actually buy tea are going to think tea is something insanely expensive and not to be tested or tried out or to create an experience. it makes me sad.

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thisteasux
rio, US
Aug 24, 2012 9:04 pm EDT

And to all the idiots on here that are trying to spread the great teavanas first 5% pick of the crop bull hello your trained to say that you are brainwashed to believe this funny tetley Lipton and a few other loose tea companies also claim this wake up snap out of it this place is just concerned about their money that's it they will say whatever they can to get the most out of you cast iron also is the best right and everything is all natural funny if it was it would be approved organic this place sux and anyone on here is just saying what they have too cause they work there .

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thisteasux
rio, US
Aug 24, 2012 8:52 pm EDT

Teavana is the worst place you can go trust me their teas are full of candied everything so beware diabetics.They push so much tea and the truth is the tins do not keep it fresh it goes bad in about a month the cast iron rusts and the tumblers fall apart.This place is making big money real fast on poor unaware souls.Their tea is the same as anywhere else just overpriced their employees are drilled to confuse you and have you think the health benifits from the teas will solve your problems its all lies this place is like an occult and they do major brainwashing they also from what I understand treat their employees like whit pardon my French why would anyone want to purchase anything from a company like this its sad to say but what goes up must come down and teavana will I'm sure be coming down soon especially with their low quality crap horrible products and disregard to how their employees are treated.

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lala1
, US
Jun 04, 2012 5:44 am EDT

Just wondering if any other Teavana employees are on here. My question is: Does Teavana give you a paystub? Do they take you off the schedule without notice? Any other sketchy practices? I've only worked there for a month and I'm starting to realize that this might not be the place for me.

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nice taste
Naples, US
Feb 09, 2012 7:42 am EST

My elderly mother and I went into the new Teanavana in Naples, Florida and I made it very clear that she only wanted two ounces of tea. The salesgirl over filled the bag to 4 ounces. I told her to remove 2 ounces and give my mother the 2 ounces as requested. She became flushed but did remove the tea. She then proceeded to try to sell my mother a glass cup. Needless to say, we left the store with a very bad taste in our mouth. These people should be reported to the Better Business Bureau.

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