Complaint Rating:

Company information:
wu-yi source
Virginia
United States

This company is a complete rip off- I allowed my sister to order this product using my bank card. She called and spoke to a rep. over the phone and was only supposed to be getting the trial order. I was sitting right there when she asked him if anything else would be taken out of the account and he told her no. She recieved her trial box like 2 wks. after ordering it, a few dats later $60 was taken out of my account, she did not even have the product for 14 days before they went back into my account. We just figured that was the full price for the trial box and she stated she would pay me back. A couple of weeks after that they took another $60 out of my account. I called them and canceled the order, she got another box of this product that we did not want, I figured o.k I guess we already paid for it anyway. The following mth. they took another $60 out- I was beyond frustrated. I spoke to a live rep. via live chat and she informed me that they had taken a total of $220 out of my account for this and if I wanted to be reimbursed just send the product back to the Des Moines? address in which I did, she stated that they give refunds every 2 wks. After 2 wks. I looked in my account and there was no sign of a reverse debit transaction on my account from Wu-Yi tea. I called and got a live rep. that was extremely rude. She told me they had reimbursed me $60 on April the 4th- and that would be all they refunded me b/c I was on a 60 day trial and I did not get the product back to them within that amount of time and they were being generous by refunding me for one box. I explained to her that I never got the $60 that they claimed to have put back in my account and how were they only going to refund me for one box when they had recieved all of their merchandise back. She continued to state the same things. I then asked her if I could speak to somebody higher than her and she stated there was nobody I could speak to. Told her about the conversation I had with the live chat rep. and she stated they work for the same company but are not affiliated so if they told me something different I needed to email wu-yi tea source with the transcript in which I did and have not gotten a response or the $60 they claim to have put back into my account. I seriously considering taking them to court for this b/c this is money that I can not loose when I don't have any of their products. Can't say if the product actually work b/c I never used it, nor did my sister. However if you are not sure if this product is going to work for you do not purchase it with your original bank card buy a load and use card.