Complaint Rating:

Company information:
TD Banknorth
Easthampton, Massachusetts
United States

I recently bought something at Target. Fine. In the middle of check out my fiancee told me I should apply for their credit card for a discount on the purchases. I told the cashier that i wanted to apply. She called a manager over who 'Voided' the transaction. Fine. I then went on to buy what I had, which was fine. When I left I called the Banknorth 800 number to check my balance. The original purchase was 292.32, my account was charged twice. I went back to target at the request of a Banknorth CSR to hasten the refund of the Voided transaction, by midnight of that day, instead of waiting five business days. I got to Target and the manager and I called Banknorth, we were told what to fax to them to do a Merchant Transfer. We did exactly as requested. That night before work I called the 800 number to talk to a rep to check the status of my refund. They said Target did not fax all the info. Wrong, I stood right there and watched the manager do all that was asked. So, I took down all the info that the supervisor at Banknorth said they needed, that if we re-faxed the info in the morning that the refund would be posted at midnight that day. I called Target, talked to the manager and we got everything the bank wanted and she faxed it to them. I called the bank two hours later, as requested by them, and was told that Target didn't fax everything, which they did, i got the duplicate fax here at home. Then the supervisor at Banknorth told me that both of the transactions were being processed, even the voided one. He said that the void would take until 9/3/08 to process, that in the meantime that money, my money, would not be available to me. I told him that I have now have no money for gas, food and other essentials. This is Labor Day weekend. He told me there is nothing he can do, that even if Target sends another fax that it's too late. He said that I could dispute the transaction, but that refund would take 10 business days. Did he not here what I said? Now for the good part. I told him that most of my bills are withdrawn electronically and that they would pop today, what about the overdraft fees. He said they would still apply and would be automatically taken from my pay when it is Direct Deposited next week. I told him that as my bank you are supposed to protect your customers. That didn't faze him. I told him that this is between the bank and Target, he said no, this is between you and Target, and that any fees acrued on my account are my responsibility. Now I'm furious. This supervisor was as heartless and unfeeling as a Golum. In the two days of talking to many representatives and two supervisors, I was treated like crap. I was made to feel like I had done something intentionally wrong and they would lift not one finger to help me. Did I mention I've been with this A-holes for nearly 9 years and until now have never had a problem with them? Now they are completely unwilling to A) listen to me, and B) help me. I'm not a bum, I work hard for my money and my account is always...ALWAYS up to date and never...NEVER OVERDRAWN!!! I am through with this instituition of scumbags. When this is cleared up I will take my paycheck next week, what's left of it, and close my account with them. Ever see the movie Falling Down? I'm going to be the guy outside the bank holding a sign, only it won't say, " Not Economically Viable", it will say, " TD Banknorth, Where Customer Service Exists Only In Your Imagination." I hate them and want to bring them down.