Menu
CB Banks TD Bank overdraft fees?!?
TD Bank

TD Bank review: overdraft fees?!? 52

P
Author of the review
10:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been a Commerce Bank customer since 2004 and was very happy with everyhting. Then TD comes along and buys this good bank and turns everything into crap. Since when did they start charging debit card overdraft fees? Not only that, but the fees are astronomical! $140 overdraft fee? Are you kidding me? I tried calling but after 45 minutes of being on hold i gave up. Sent them a message via the website and no reply. I am begining my search for a new bank ASAP! TD BLOWS!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More TD Bank reviews & complaints

TD Bank - outrageous overdraft fees 69
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
TD Bank - extreme delay in posting direct deposits 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
TD Bank - being an employee at td bank 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
TD Bank - fraud reimbursement and overdraft fees 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
TD Bank - exhorbitants fees!! hipocritical
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
TD Bank - horrible customer service 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
TD Bank - racist treatment 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
52 comments
J
J
Jconnie
Ocean Township, US
Feb 23, 2014 3:32 am EST

I have a student checking account. As a college student I clearly don't have money to be paying for their scam. They claim I enrolled in the td debit card advance which allows you to overdraft. Once I opened my account months ago I opted out of this because I don't wish to pay for these fees. So apparently out of the blue I clicked so many buttons online that I 'enrolled myself in it' I never did this! Their servers can see everything 'I did' online and they claim I did it. I Never went into any tab that said that I wanted to enroll in this! Once I called they said they would only revert $70 when they charged me $240 I 'talked' to a manager who mainly did most of the talking as she practically didn't let me say a word. Then she transferred me to the online banking service which was supposed to tell me how I enrolled in such thing as I have no idea how I did it (because I didn't). The sound during this call was horrible and the woman had a thick accent. She wanted me to prove that it was my account before actually helping me so she asked for my account number. I didn't have this one in hand so I have her my card number. Then she asked for recent transaction amounts and dates. I tell her that I know of recent transactions but I don't have the dates and she keeps repeating the same thing very slowly as if I were stupid. She refused to help me with my account unless I did what she told me so I hung up. In the end nobody wants to revert my fees so now I have to sell random belongings on the internet to save money to pay for their scam. I am refraining from going online because who know maybe I click a button and they will charge me thousands of dollars. I am disgusted by TD bank and as soon as I pay this unfairness I will close my account and report them to the Better business bureau. They have no shame in scamming and taking money from innocent customers.

C
C
computertutor
Houlton, US
Jan 09, 2013 1:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have had both a business checking account and a personal checking account at TD Bank. I am ready to switch banks. Never in my lift have I had so many Overdrafts in my checking accounts as I have had from TD Bank. I realize now that a primary reason for this is that they maintain two separate sets of books; one they work from, and one that they share with customers on their website.

The online checking register will show checks deposited and available to use as soon as it has cleared; usually the next day. The set of books they maintain for themselves will not show the money as being available until the end of the next day. That way, if checks come in before the end of business on the second day, they will deduct the amount of the check from the balance in your account BEFORE you deposited the check. It is almost amazing how many extra Overdraft Fees they can charge this way. When you go into complain, they act as if keeping two different sets of accounts is a standard business practice!

W
W
wants my cash
Brooklyn, US
Apr 05, 2011 5:20 pm EDT

I depsoited a check in my bussiness checking acct on March 28th 2011, March 30th 2011, and April 3rd 2011 for some weird reason none of the checks are credited to my acct there still pending! So I went to the peolple that gave me the checks and they gave me copys of the cleared check I called the bank the bank tells me that I should have the issuing bank fax over to them the cleared check copy. This is suppose to be a bank this is their job not mine. Once these checks clear Im closing the accts. I had enough of a bank floating on my money. The only good thing they got going for them is that there open late. PS I filed a OCC complaint today as well.

M
M
Megan
, US
Dec 25, 2010 10:44 pm EST

To make a long story short: Applied online and completed in person at a store. They lost my signature card (but of course not my deposit) and had to go back in to fill out another. Two weeks later, tried to use store-issued debit card for $50 purchase...declined. Tried to swipe again, cleared, but for only $48 dollars, had to fork over $2 in cash to vendor. Tried to use debit card again for second time this morning for $35 purchase...declined. Fuming, I return home to call them and they tell me there is a hold on my account from the authorization not having been put through from the SECOND signature card I had to fill out. This is three interactions and three issues with a completely new customer. I am cancelling my account here.

B
B
Bring back excellent customer service!
, US
Sep 30, 2013 10:22 pm EDT

Went to my local branch of TD Bank (Augusta) to get counter checks to pay a security deposit and current and future rent. Post-dated 2 of the checks to meet the agreed rental terms. Asked the teller if for any reason the receptionist at my rental company's office got the checks mixed up if they would be honored before the date due she said NO. Dropped the checks off. Two weeks later my payroll check, which is direct deposited is shown as in pending status well past the point of clearing, as I now have to to expect from TD Bank, there are the post-dated checks. One which is dated for 3 weeks out.

They do not release my pay check of course until they over-draft everything. Almost $200 in charges later TD Bank has credited me back $35.00 along with a nice email stating it was due to my irresponsibility that I incurred the outrageous fees for an error that could have been prevented if the teller was trained to give accurate information. TD Bank will hold your payroll checks well past clearing but WILL clear checks that are deducted from your account any time they choose. BEWARE!

J
J
Joanna Maziarz
, US
Sep 02, 2016 7:26 pm EDT

Hit with overdraft fees of 700.00 over a period of 1 week while no one notified my daughter that her account was in negative. She was talked into choosing the overdraft protection plan which screwed her over. They took her whole paycheck that she was going to spend on books for school. Got hit with $35.00 charges for a dollar and couple of cents in transactions. We were told she should treat this as a lesson. Tomorrow we are closing account with them. Have fun screwing other teenagers, that's how you make money I guess.

H
H
hibibis
Brooklyn, US
Jul 18, 2016 2:04 am EDT

Td bank at the cornere of 5th ave and 1st street placed a levy on my workerscompensation money when I called the levy department a supervisor identified herself as Carol no last name said she is not allowed to give out her last name but her employee id number is 596508. she said Governor Patterson passed a law in 2009 called the exempt fund belt. She said the bank can exempt me 2500 of my money and put a levy on the rest of my account even though it is workers compensation money.she refused to release my workers comp money and told me to contact the company that placed the levy

J
J
JayJay102
, US
Jun 10, 2016 7:43 am EDT

My name is Janiece and I became of victim of identity Theif. My credit card was compromise and use in two locations on Staten Island, NY in H&m and Champs clothing store. It happen on 05/08/2016. I finally realize, when I tried to purchased a pair of sneakers fory son on Monday 05/09/2016. I contacted TD BANK. I spoke to a TDBANK Represenitive, I told her I'm having problems with my card she stated to me "Ms. Simpson, sorry to say u have no funds in your account! My draw dropped. I was so confused! She informed me about a purchase that was made in h&m & Champs! I told her sorry it wasn't me and I have my card with me! I went on to tell the Represenitive I may live in NY! But I never visited staten Island in my life! She said "well it seems to me, you are a vctim of identity theft and I will closed your card! Come to find out that evening the representative, I spoke to earlier on 05/09/16 never closed my card! I was just so hurt; one I was a victim of identity before, two my financial situation is not the best, and three what if the money I had on my card was my whole life savings! The fact that she didn't do her job, what really borthers me! I was in tears, I felt like everything I shared with her, went through one ear & out the other! It only takes one second to click a button & write a note stating " this customer card has been compromise & used at several locations ". But she didn't! What if I didn't have money to feed my son or was jobless! How can a person be inconsiderate, nonchalant & careless! I feel like she had job to do & she didn't! Lil things like this is why I really don't feel secure with TDBANk, the representatives are so careless! Come to find out when I called champs & h&m on Staten Island! They pulled up cameras with the exact time of these purchase and said it was an Indian, Moroccan looking couple with toddlers, who bought items with my card number! An all I can think about is the time I used my card two days earlier in the Bronx at this Arab store! An the funny thing about it was two ATM machines. An this guy assisted that I take money out this specific one and had a whole conversation with me while I was with my son! I'm black I'm not racist but things like this is why I can't stand certain races, they have no morals! Future reference to any body use your local BANK!

J
J
Jelli
, US
Jan 08, 2016 11:35 pm EST

Td bank customer service is the worst. They don't really explain to you anything and don't ask them questions alot of them don't know or do know but work with the bank to rob you blindly. An advance checking at td bank is dangerous. If you don't opt out they will overdraft your account any chance they get. Now you shouldn't overdraft your account in the first place you may argue and your right but if it your first time banking with this bank and you didn't read the contract or understands how the bank works. Let me fill you in. If you deposit your money in a cash form. It doesn't necessarly mean the funds are avaliable nope not with td bank there's 24 hour wait or more depending on the day. So don't use your debit card to make purchases the funds are not avaliable but you need gas. Okay use the card at own risk. Guess what you will be charge an overdraft plus the gas money and the more you use the card the more overdraft until you end up oweing them alot more money.it makes sense td bank is green. It the green eye monster out to devoured your hard earn money.

J
J
Jelli
, US
Jan 08, 2016 11:21 pm EST

Td bank is shady. If you don't believe me look them up they been sued two times for charging overdraft fees . They lost twice and was fined because they don't post funds right away. For example you go in to the bank to deposit 300 dollars cash. It won't be avaliable to you right away. It takes them a 24 hours to post it to your account. So if you decided to purchase anything they will hit you with an overdraft fee 35 dollars they can charge you 5 times a day for overdraft. They are crooks. If you open a checking account at chase, wellsfargo, suntrust, etc any of these banks . You would know if you depisit cash it is avaliable right away. Only check take 7 buissness days to process depending on the check. Now td bank offer their clients an advance checking which basically allows you to purchase things even if you have no funds. So they can turn around and hit you with overdraft fees. In the other banks your purchases would be declined they will not allow you to purchase anything if you have insufficient funds and they will charge you a one time 35 dollar overdraft fee. Not td bank they will continue to overdraft you and charge you. They are not looking out for the intrest of their clients. They are robbing thier clients blind. Yeah no banks perfect but a bank that can't provide any benifits to their clients makes no sense. Most bank don't want you to owe them money so they decline your purchases because they don't want loses. Not td bank they look at it as hiting the jackpot. They want you to owe them so they can charge you overdraft. Did you know Td bank has been investigated and they found out they don't pay your purchases in order. For example if you look at a wellsfargo, Chase account. You will see all your debts in order let say i pay my light bill 300.00, gas 25.00 5.00 at KFC . Well that the order it would be in . When you look at your account. Not td bank they will post the 5.00 then 25.00 then the 300.00 and if you didn't have enough funds they will claim they charge you 2 overdraft fee for the bigger amount and 1 for each smaller. So you owe then140 .00 in fees. Bunch of crooks is what td bank is . They been fine for doing this. If you don't believe me look it up. They have lots of complaints with their clients. They were even force to return some overdraft fees to their clients. This bank is making themselves rich over overdraft. I can't wait for td bank to be bankrupt fine, closed . They are the worst bank ever.

K
K
kickedwhendown
Barton, US
Jun 08, 2014 6:36 am EDT

I have been with the same bank for about 15 years. Even though our auto deduct mortgage is through them I will be going in to close my account monday. I can no longer deal with td switching my transactions around while I sleep so I wake up with numerous overdraft fees because TDBANK goes out of their way to move bigger transactions to the front of the line so all the little transactions can be charged overdraft fees. The silly ### at the bank even had the nerve to say "Of course you would want the larger transactions posted first" They are more important!" WOW Really? I want to pay an extra 35.00 for buying a 3 dollar air freshener in the AM and have a check clear that night without pending and move in front of a 20 dollar withdrawal I made at 7AM. ENOUGH! I Quit!

P
P
pissedgyal
Toronto, CA
Dec 18, 2013 2:06 pm EST

Yo if ur thinking of joining td DON'T or if u have an acc cclose it. They are scammers and thieves w nasty customer service reps and ridiculous fees. They're greedy and disgustin. Never ever go w them they charggred me 40 dollars for a basic account and when Ishowed my student id they refused to refund. When u call u have to deal w indians who can't speak well. Went to the church st location and they have ### batty bois fish who don't wanna help u unless u have a penis and I'm female so they didn't care to fix it. DON'T GO W THEM. SAVE URSELF THE MONEY AND STRESS. I CLOSE MY ACC TODAY

W
W
waltflanagansdog
Pine Hill, US
Apr 04, 2013 11:21 am EDT

They did the same exact thing to me. Apparently, they process their transactions "largest to smallest" regardless of when the transaction actually occurred. This sometimes results in the larger transaction overdrawing the account and making every subsequent smaller transaction cause an overdraft fee. In this case, all of my "smaller" transactions occurred on Friday and over the weekend while the "larger" transaction occurred on Monday. They refuse to refund any of the overdraft fees even though they admit that they can see that the smaller transactions occurred while there were sufficient funds in the account. This is plain old stealing and is just wrong.

B
B
banks_are_robbing_us_blind
Port Washington, US
Nov 01, 2011 8:56 pm EDT

stopurbtchn is obviously a shill for TD bank. Look at her comments, they only apply to TD bank and they are always on TD banks side. TD bank is a crappy bank and only a person that works for TD bank would ever side with them.

D
D
dionn
Pickering, CA
Sep 07, 2011 3:05 pm EDT

I've been having numerous problems with them charging me fees "out of the blue".
It makes sense, each year as reported on their official Income Statement (that is RIGHT on their website) you can see that income from service charges is increasing every year. It's really sad that they are profiting from make-believe services such as fees, they're essentially stealing our money.
2008 = $1, 237, 000, 000.00
2009 = $1, 507, 000, 000.00
2010 = $1, 651, 000, 000.00

Its really astonishing that they can pull off $1.6 BILLION collectively from all of their clients.
Ladies and gentlemen, this is banking, at its finest.

R
R
RubyM
, US
Aug 29, 2011 9:57 pm EDT

Glad I read your complaint. Will NOT be approaching TD bank for any of my banking needs after reading all this stuff.

H
H
hsquared
Stafford, US
May 19, 2011 8:33 pm EDT

Here is one everyone misses. The Federal Government has told banks to become more profitable to avoid future problems. The only way banks can make mpre money is to charge the customers more. So they either charge us more and icnur our wrath or do not make more profit and incur the Federal Government's wrath.

B
B
2bob@
New York, US
May 11, 2011 7:43 pm EDT

commerce bank was a great back until td bank came along they have turned a great bank to total crap with not grandfather in accounts and overdraft fees and the way the pay checks so you get more overdraft fee, and customer service in general stinks they say one thing and in the bank they tell you something different on line balances are not right and then you get a fees stay clear of this bank if you have an account close it and run

P
P
PissedoffatTD
orlando, US
Mar 22, 2011 11:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

New issue popping up... I was charged $100s of dollars in overdraft fees on PENDING AUTHORIZATIONS. I checked in to a hotel that authorized a large sum for security. When the actual charges came in the authorization was still on the account and they charged me overdraft fees. The next day the hold came off! They charged me fees on money I DIDN'T EVEN SPEND! Then the branch manager told me it was MY FAULT and that "pending authorization holds" count against my available balance regardless of if they're actual charges or not! Who wants to get in on a class action with me?

M
M
MMP123
Sandwich, US
Mar 09, 2011 3:55 pm EST

The Worst Bank EVEER!

R
R
ruggrawk
, US
Dec 02, 2010 9:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hmmm...the picture didn't seem to take. Here's the information:
STEP 2
Elevate Your Concern
If you have contacted us and are not satisfied
with the resolution that has been suggested, your
concern can be referred to a representative of the
Senior Management Team by simply talking to
your branch. Alternatively, you can elevate your
concern using the contact information below.
For escalations, please contact us at:
Mail: TD Canada Trust Customer Feedback
Toronto-Dominion Centre
P.O. Box 193, Toronto, ON M5K 1H6
Fax: [protected]
Phone: [protected]
Email: customerfeedback@td.com

R
R
ruggrawk
, US
Dec 02, 2010 9:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

$175 charged in overdraft fees for a "service" I never willfully enrolled in, exasperating phone calls with several customer service representatives who refused to help...but a miraculous ending. Use the attached picture for the contact information that will actually make a difference. You may have to suffer through at least one pointless call to regular customer service before you can use the escalation information attached, but don't waste time asking for supervisors--they will all tell you the same thing. I used the attached information to send a fax and an email, and the situation was resolved within 24 hours. Good luck!

L
L
Leticia_FL
West Palm Beach, US
Nov 23, 2010 12:48 am EST

Let's sue these thieves, make them pay just like Wells Fargo, Wachovia did!

S
S
sedinno
Lakeland, US
Nov 22, 2010 2:23 am EST

I checked my account tonight, and I was shocked to see an overdraft assessment of 140.00 to my account. On the 18th I was in the positive ending balance... The morning of the 19th my husbands check went in automatic deposit. They charged me the 140.00 for the pending transactions that CLEARED on the 19th AFTER his check went in. Someone explain how this is legal?

L
L
Lsnova99
Palm Beach, US
Nov 14, 2010 5:21 am EST

I'm well aware of the overdraft fees but the bigger issue is deceptive posting practices. They deliberately wait to post the overdrafts several days later (all at once) in order to collect astronomical fees. Case in point, I made three separate overdrafts for small amounts (7 days apart). I typically keep track of all purchases but I had a family medical emergency and had a particulary 'off ' week. After 15 years of having the same account with NO problems, you would think the dingbats at TD bank would have considered forgiving the error considering my paycheck was direct deposited 12 HOURS after the 11pm overdraft post from the night before. 12 hours difference to incur a $105 fee? Really? Well banks come and go so there's no love lost when I close my account on Monday.

TD Bank is crooked and I'm sorry for the mindless robots that continue to post on their behalves. Suckers.

P
P
PGreene
Wynnewood, US
Oct 20, 2010 5:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

TD Bank is running an interesting scam on the American public. Now that I've switched my account to a local credit union I notice that PayPal transfers, which typically took 5 days with TD, take one or two days with my credit union. PayPal would indicate that the transfer was "complete, " yet, oddly enough, TD Bank did not. Generally they wouldn't show the PP transfer as "complete" until after a debit had come in, allowing for an overdraft charge. Likewise with any deposited checks. Yet deposits of checks are available immediately with my credit union. Regis and Kelly should be ashamed of themselves for shilling for this crooked company. It's clear that TD is engaging in unethical procedures (probably not illegal since our own government is in on this scam).

T
T
tarra72
east hartford, US
Oct 15, 2010 6:26 pm EDT

TD Bank North is a Joke. I have been watching my account closely now since the frequency of their so called NSF. Like just yesterday I checked online and I was neg, I called and asked if I made a deposit early am would my account get charged. I was assured that I would not get charged, and low and behold I was charged. I had to call again and get it reversed. This is an ongoing issue with them as I see above from all of the other comlaints. I do know how to balance my check book and resent them trying to belittle me over the phone and through email. This Bank is just out to get more money from its customers. I have made me formal complaint online to the BBB and hope you all will do the same. Also I am in search of a new bank...Any suggestions on a bank that treats customers like people not like a CASH COW.

U
U
UpsetandAnnoyed
W. Berlin, US
Sep 28, 2010 12:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My issue with TD Bank is that they do not update their system in a timely manner. I had 5 debit card via paypal charges go through about 5 days after the fact.. I had thought these charges were already processed when in actuality they were not. My husband used my paypal debit card for gas an tolls an incidentals.. totaling about $50 in a matter of 4 days. I had thought these charges were already processed through TD.. turns out.. each charge (5 of them) when through last night putting me into the negative. I called and was told I'd be charged $35 per over draft plus the overdraft.. so now we're talking about $238 in fees.
I cannot believe that this is in any way legal to do this. In one night all 5 charges went through. If in one night I became overdrawn.. I should only be charged $35 ONCE not 5 frickin times. I am going to do some research and possibly file a complaint against this type of practice. It exudes nothing but greed on the part of the bank. Maybe a person could be more apt to keeping 'track' as some of the writers here say, if TD Bank would just have a current up to date system. I really does screw things up for many people and the reason behind it is so that TD bank can make a killing off the struggling people out there.

L
L
lalai
1360 piccard dr, US
Jul 23, 2010 12:09 pm EDT

I was a customer to TD and I always have problem with any transaction with them .When i applied to HELOC (Home equity line of credit), they took longer time than usual and was running credit checks again and again within that their delayed loan closing. And then when i was refinancing the property, i was needed the subordination on HELOC. The whole stroy is so bad. They tell you that it takes 5 to 7 businessdays. But, they will ask for new new document and each time they say the turn around time is 3 to 5 business days. It will more than a month and by the time the lender to refiance lock gets expired. You got to pay for the re-locks without knowing the subordination. This sucks. Please do not choose subordination from TD. Please do not go for any transactions with TD.

S
S
stopurbtchn
Springfield, US
Jun 26, 2010 8:11 pm EDT

hmmmm...lets think about this for a minute...first thing u said...tdbank allowed a credit card company to levy your acct? ITS A LEVY! do u know what that means? it means it was COURT ORDERED banks cant tell them no too bad! and hold on did u say levy? that means that u obviously owe someone else a HUGE amt of money that you have CLEARLY avoided for WAAAY too long for it to get to levy status. stop acting like a victim and get ur sht together!

S
S
S. Ballew
Davie, US
May 22, 2010 2:31 pm EDT

TD BANK has unfair banking practices. although they could not show me a negative balance, "they assured" me that the $210 they charged me for overdrafts in April 2010 was appropriate. Both my bank statement and the print out the bank gave me showed NO NEGATIVE BALANCES!

Now, May 2010, here they go again, another $175 in overdraft fees that they say I was in the negative except THEY COULD NOT SHOW ME ANY NEGATIVE BALANCES.

This cannot be legal. They can just take $585 from my account in 2 months without showing any proof that I EVER had a negative balance. There really needs to be a CLASS ACTION.

S. Ballew
Davie Florida

W
W
What will they think of next
, CA
May 15, 2010 11:14 pm EDT

Hi from Canada kick this bank out of the US I think they are now being controlled by aliens

F
F
fiestybtch78
Belcamp, US
May 13, 2010 9:37 am EDT

OMG we r having the same issues. our acct is positive and all of a sudden we will have nsf fees all over the place and dont kno y! this bank is horrible with horrible customer service!

J
J
jsimp40
cm, US
Apr 15, 2010 6:22 pm EDT

I bought a sweatshirt at a festival that somehow did not take the money out until almost a month after I bought it. My account went negative by $0.27. Then all the small amounts I withdrew for a soda and for Redbox started racking up the overdrafts. The notice that I would be charged came in the mail two days later. I do not check online every day, but I do check often. When I got this letter I checked my computer and had already racked up $315. WHAT! I went negative maybe 20 bucks and now have to give up almost half of my paycheck for overdraft fees. I could understand a $35 fee for the first over draw and then more for every week or even day that is overdrawn, but every transaction is absolutely ridicules. I am leaving TD Bank first thing tomorrow morning.

T
T
TDBankNorthrippedmeoff
Laconia, US
Mar 20, 2010 6:08 pm EDT

Ohh0hkay,

The recession that we are in is the WORST recession in decades. What is "Convenient" about the timing of a $100 increase to minimum balance requirements to customers during a recession? & don't give me the line about TD Bank sent you a letter. It was on page 6 & I was working full time & going to school part time. Even if I took the time to read the letter & go to the bank to change my account it would still be inconvenient & an inferior checking account compared to other banks & credit unions. I'm actually saving money now with interest & not spending money on fees now that I switched from TD Bank.

T
T
TDBankNorthrippedmeoff
Laconia, US
Mar 20, 2010 5:45 pm EDT

ohahhkay,

TD Bank does NOT offer overdraft protection. They have excessive fee processing methods. A $35 charge per transaction is not protecting customers. Real overdraft protection involves, for example $500 available where you pay 7% interest while you are in the negative. There are banks that offer Real overdraft protection, Free Checking accounts with no minimum balance requirements. Bottom Line: TD Banks products are expensive compared to other banks & credit unions. Also, how do you explain TD Bank's decision to increase our minimum balance requirement by $100 during the recession that the US has had in decades? Was that convenient to the customers? I think it was unethical & predatory. I have never had such a freeing feeling as when I closed my TD Bank checking Account.

T
T
TDBankComplingSucks
Blackwood, US
Jan 29, 2010 8:47 am EST

@ ohhhokayyyy

Hey buddy, let me first tell you I did and have been OPTED out for any type of overdraft fee and I have told TD a ton of times not to pay anything unless the money is there. I have gone into the bank and signed all their documents but just 2 days ago I was charged $140 in over draft fees because thier system takes the "largest" and post that to the smallest. I was charged $35 for a $3.74 charge at a wawa and also a $35 overdraft charge for a $10 ATM withdraw.

If I don't have the money why would they allow the ATM withdraw? Because they are thief's. My wife and I have been with them for the past 8 years and commerce was a great bank but not anymore. My wife works for Bank Of America and they don't do this ### with their accounts. This is the last straw and we have finally moved to BOFA and like I told the supervisor on the phone today, "You'll get your overdraft fees but I'll be paying them in pennies" so keep an eye out on the news in S Jersey for the next few weeks because I'll be walking in with $140 in pennies UNROLLED!

BTW ohhhokayyyy, It's apparent you work for TD. You can move on to another place to troll because you're not going to save any customers here. Oh and TDBank###ingSucks.com will be online soon enough.

O
O
ohhhokayyyy
Cinnaminson, US
Jan 27, 2010 10:53 pm EST

Does anyone read their terms? I'm sure when Commerce became TD they sent you terms, a user agreement, etc. I GUARANTEE you that the overdraft service is listed in there, and if you didn't want it, you should have opted out immediately. Instead, you wait until you don't manage your own account and your own money correctly and get charged with a fee, that you would have known about had you actually read what you were agreeing to, to get mad about it. Seriously. Overdraft is a service. So if you're in a bind and you need to go negative, well, they let you. then LEND you that money. and, it costs you. that's what overdraft is. don't want it? OPT OUT.

Next. to the person whining about how quickly debits come out and how long credits take, you clearly don't understand the process of depositing a check, so i'll help you. You give your bank the check, then they package it up and mail it to the Federal Reserve who looks at it, makes sure its real and then packs it up and mails it to the bank it came from who looks at the persons account and then, if the money is there, sends it back to your bank. This process could take up to 14 days. FOURTEEN DAYS. Now. TD gives you $100 immediately, and the rest the next business day, in most cases. Seriously. They're giving you that money before they know that they are even gonna get it. It could take them 13 more days to find out if it cleared. But they gave it to you, because they trust your judgement of where the check you have came from.

Also, your direct deposit used to come at midnight, congrats. now it comes at 7am. well, that's how it's really supposed to be. you were the exception at midnight, now you're the rule. that's life.

Can you just be practical people. Now matter how you look at it, TD is a BUSINESS. Do any of you own businesses? Would you ever take a check from someone and give them the money for it without knowing if it was gonna clear? Cause that's what TD does when they credit your deposits within a day. Would you give someone extra money they didnt have because they absolutely needed it? Maybe once or twice. But what if EVERYONE always wanted EXTRA money they didn't have? That wouldnt be practical business wise. So, when you need to overdraft, they let you, but they charge you for it. I think that's perfectly fair. Manage your account better, or OPT OUT.

Does TD make mistakes? Absolutely. Because, believe it or not, theyre human. Like us. Have things been a little ridiculous with the merger and then the computer updating? Maybe, yea. But they arent theives or liars. They are a business, and their fees and services are all upfront and explained. Just read it. I personally think it's a great bank and if you do what you should with your money, you'd agree.

M
M
Mikey CA
, US
Jan 14, 2010 2:24 pm EST

They have all been 'coached' on what to say. Some people who work behind the desks even AGREE (sshhhhh) its wrong. The managers always take the corporate approach with their replies... "We are listening to you" But they are doing nothing about it! Its Thievery and they know it! They have cost me over $500 this past year! IM OUTTA HERE

T
T
Teof
New York, US
Jan 13, 2010 4:46 pm EST

I got hit with $430 in over draft fees on my DEBIT card, which shouldn't even be possible. $35 for every time you charge anything while you are overdrawn, plus over draft fees after that. With commerce (which was a bank I had no complaints with whatsoever) I had no overdraft ###, and I'm about to go to TD and close all my accounts. They are thieves; what they are doing should be ILLEGAL. It is not reasonable in the least to have overdraft on by default, it is not a service - it is a scam to steal money from their customers. They are also levy a poor tax on those with less then $100 in the bank account, $15 a month. I would never recommend anyone to sign up for TD, they are not even international, so when I lost my card overseas they were completely useless, they couldn't even mail me a new card, I had to have a relative come and pick it up and then mail it. They are ###.