My complaint against this bank is as follows:
Apparently, when the bank changed to their new system they opt to put $500.00 on your card, therefore if you use your debit card for a $2.00 purchase, even with no money in the account the purchase will go thru, however, you will be charged a $35.00 OverDraft Fee.
This is what happen to me. I had some unauthorized charges go thru the bank. I went to the bank and these items were in Pending Status. Even though, I had Receipts to tell what these Consumers had promised to take, took the receipts to the King of Prussia Branch, they still paid the items and charged me OverDraft fees. This is the start of how the bank messed up my account. Unfortnately, I am not rich. Because of this, I had called Customer Services and advised a TD Bank, C.S. Rep., I had put a Stop Payment on my electric bill, which was $364.00. The Customer Service Rep. said, "On no, your Mortgage was paid and the Electric Bill. I was suprised and I looked at my balance on-line and there was a POSTIVE BALANCE IN MY ACCOUNT OF $372.00. The Customer Service Rep. took the Stop Payment that I had put on my Electric Bill and that is when the night mare began.
Taking the Customer Service Rep. at his word was a big mistake... I went to the Gas Station and put Gas in my Car, and I went to the Grocery Store and purchased Item. It was not until I went to a WAWA and noticed I had a Negitive Balance in my account of -458. Now, I was shocked because why would I be able to get money using my Debit Card when I don't have the money in my account (remember, I had checked my balance on-line and I had a Positive Balance of $372.00 in my account). I called the bank again, and the Customer Service Person, Maurice said, oh that's okay, the bank lets you get money (I thought since I had a problem with some transaction, the bank knew and was allowing me to use my card), that's what the Customer Service Rep. said. Who knew that everytime I used the card, I was being charged a $35.00 OverDraft Fee. I had used my Debit Card the previous week and my Direct Deposit hadn't been Deposited into my account (because of TD Banks problem, I didn't even know about this problems until I noticed my Direct Deposits were not being put into my account on the scheduled date). This caused me problems, but I didn't Charge TD Bank for this Hugh Error).
All I ever heard was the Bank is getting a New System and that is why you may have problems with Direct Deposit. Never knew what the new system was.
Once I saw the Negitive -458 Balance I found out that the Bank now has a Discretionary OverDraft Service. I was never given a choice whether I would want this service, WHICH I DON'T WANT. WHY WOULD I WANT TO PAY $OVERDRFT FEES, WHEN USING MY DEBIT CARD, I MEAN, I MADE PURCHASES ON MY CARD FOR $2.00, $3.00 AND TD BANK is charging me $35.00 each for charges as such.
Of couse I had things coming in and my Direct Deposits. By the time everything came in I have OverDraft Fees of over $600.00.
I explained to the Bank the situation; and how their Customer Service Rep. gave me bad information. Also, just a week ago when I used my card, I was declined because I didn't have enough money in my account. Don't you think the Bank should tell you if this System is now available.
I am so mad. I had 3 Direct Deposits come in and you know that Bank took all my money. I had to cancel my Direct Deposit because as I explained to them, I am a SINGLE WOMEN WITH 2 TEENAGE KIDS, MY MORTGAGE IS DUE, AND OTHER BILLS. ALSO, I NEED TO FEED MY FAMILY. THEY STILLL TOOK ALL MY MONEY. I OFFERED TO WORK SOMETHING OUT.
I DON'T THINK IT'S FAIR THAT THIS BANK WITH ALL THEIR PROBLEMS SHOULD CHARGE ME $600.00 OVERDRAFT FEES WHEN THEY NEVER ADVISED ME OF THIS DISCRETIONARY OVERDRAFT SERVICE; OPT IN. I WAS NEVER GIVEN THE CHOICE TO OPT IN OR OUT. SINCE THE BANK MADE UP THE MISTAKES, EVEN THEIR CUSTOMER SERVICE DIDN'T GIVE ME THE CORRECT INFORMATION, DON'T YOU THINK THEY SHOULD EAT THESE OVERDRAFT CHARGES?
I AM AT THE POINT OF DOING BANKING THE OLD WAY. I THINK THIS SYSTEM IS JUST A WAY TO STEAL CUSTOMERS MONEY; SINCE THEY DON'T EVEN TELL YOU ABOUT THIS NEW OPT IN/OUT SERVICE UNTIL IT'S TOO LATE.
NO MORE BANKING FOR ME. I KNOW THERE ARE MANY MORE UNHAPPY TD BANK CUSTOMER.
I HOPE THIS BANK FOLDS, FOR WHAT THEY DONE TO ME.
THANKS TO THEM, MY FAMILY WON'T HAVE MUCH OF A CHRISTMAS.