TBDress.com
reviews and complaints

I order over $100 worth of shoes not including $100 in shipping because they sent the wrong shoes and made me pay the return shipping here it is two years later and I have still not received one pair of shoes from them now they are saying the shoes are out of stock and I have to pay more of a price difference for different shoes which is not my fault their out of stock after two years that they didn't return the shoes and I have emailed them a million times but the representative that emails me back keeps sending the same message back over n over and will not fix the problem so I ask for a different representative or a manager but still Amanda the representative will not connect me to someone else and keeps sending the same email I think she may be the only person who works there and she's very ignorant this is a store in China so there goes calling them this is the worst online store ever and o wouldn't recommend anyone buying from them they are a thieves and frauds they will steal your money and act like they don't understand an email horrible horrible place
Lisa Hendricks

Tbdress popped up on my fb feed. Looked decent so I ordered clothes on March 3. Money debited from my pay pal account instantly. It's March 21st and I havent heard a peep from them. Ive ordered many products online to know it shouldn't take this long. The company is international and I had a gut feeling it was a scam but I went along anyway. Im not even going to continue to deal with this foolishness. I work too hard for my money. Called pay pal to start the dispute process for my refund. My next call is my Bank. Much success to everyone!

To whom it may concern I am very unhappy with this service.. The quality of the clothing wasnt good. This is the second time im ordering without getting all my products. There is like ten items missing from my order I only recieved 3. This is a very big inconvenience to me. The first time I ordered two items were missing and I still dont have them yet and I am not ordering from this site again my tracking number is 6676486

I am not happy with TB dress service delivery. I ordered an item on 1/9/18. It is now 2/4/18, and I am still waiting for this product to arrive from TB dress. I received a bogus shipment notice informing me that the item left China and was shipped out on 1/31/18 (3 weeks after I placed the order). It is 2/4/18 and I am still waiting for the delivery.

I have contacted [protected]@tbdress.com and get no response emails. I called them at +86-29-[protected] and no one answers.

TB dress are rip offs. They take your money and you get no item that you paid for. They should be banned from doing business.

If I finally receive this item from TB dress, I will never order another thing from them ever again.

I have ordered things from China and other countries before and it never took this long to get any item that I ordered from them like it has from TB dress.

I ordered a Royal Blue beaded gown. When I open the package I discovered a gown of a different color. I have called the number listed no result. I have attempted numerous times to contact this company. I've attempted to resend the dress however I cannot find a return address or policy. How can I get my money back
Artheria C. Morrell
212 Clearpointe Dr
Vallejo, Ca. 94591
[protected]

I received my 2 pair of shoes on November 6 and promptly reviewed them. I decided to keep one pair and return the other as they just did not fit and I did not like them. I sent an email to TBDress as directed by their return procedures November 7 and still have not heard anything back from them. There is no US phone number for me to call or I would have already called to find out how to return my item. The order number is 2927832 and the sub-order number is 5777812. If I had known that I could not actually return an item, I would never have bought from them! I will be putting a statement out of facebook, twitter and Instagram to let people know what is actually going on if I do not hear something within 2 days!

Never purchase anything from them.
I got a terrible item with a horrible quality. Made of a cheap material and sewed by blind mice. Of course, I was completely dissatisfied and called them to find out what I should do to return this piece of crap. They only said they can't help, it's a well-known issue and many customers just go and resew items. Kind of it's a normal practice. I am very happy for your spineless customers who prefer to spend more money on getting a tailor, but I am not one of them. So refund as soon as possible.
And oh, I don't need your stupid advice, ok?

I finally got my order and the dress just does not fit proportionately to my size at all. There are no return instructions and the website provides no U.S. phone number. I sent an email first thing this morning but have not had a response as to how or where to send this back. I am giving them the benefit that there is a time difference but am very worried how hard they have made this and then giving an return policy of 15 days.
My order number is: 2893480
sub-order is 5706306

No return instructions are given. I have no idea what to do if for some reason I didn't like the items. Unfortunately, their service is not focused on north american customers, so each time I call them they are unavailable because it's night out there. Tried to call in the afternoon their time - same situation.
Like I said I would like to return my dress, that has a big hole on the back. It's a clear defect and I am not going to give up.
There's no clear information on your website. Please, answer me and give me the further instructions. Thanks in advance.

I ordered three dresses from them. After receiving them I realized that all of them were impossible to wear. They were a smaller size and made of cheap materials. To wear them I had to alter everything and resew them. You know, I wasn't going to spend my money on that.
Decided to send them back, just needed to call them to know how to do it and where to send them. They only said they won't refund in full and didn't give me any information about their address. Now I have no idea what to do with these dresses and how to find out their address, it's not shown anywhere.

I ordered a dress, order #2840562. I received it in the incorrect color. I ordered maroon, as the attached picture shows what I thought I would receive. It arrived in a rust-orange color. This was supposed to be for my daughter's homecoming dance and of course I've had to purchase another dress. They will not refund me, will not accept returns. I have opened up a paypal dispute. I have already sent pictures to Blair and Helen at their company. I would like to return the dress for a full refund. Now today they are asking me to take a photo in "nature" light.

I placed an order for three pairs of shoes totaling $154.90 back in June! I have not received them I have tried to inguire about my order with no success the telephone number is for out of state so I could not get through, I tried to email customer service and got no response. I was sent an email stating my order (s) was being shipped also back in June and it's now July the 8th and I have received nothing... how do I just go about requesting a refund because obviously this company is fraudulent

On 05/09/2017 I placed an order with tb dress in the amount of $139.99 on 06/08/2017 I canceled the order because there were to many problems with my order 2697562. I have not yet received my money back from tb dress. No one has answered my email and I have no way calling this company. As a customer I feel taken advantage of and I do not appreciate the lack of communication. I want my money all of it

I ordered wedding dress from this company absolutely different they show nice dress when you get dress is rubbish material stitching is poor this company are a fraud. I called them to give me the address they refused and told me they will send me 40 % from 160 pounds I returned the item I used the address in the parsle I received their address. I reported to PayPal I might still waiting please anyone have problems with them should report because this company is a fraud

I ordered 2 prom dresses for my daughter. They came and were way too big and of poor quality. We tried to return them and they do not honor the return policy they have on website. They said they would give 40% refund. I sent the items back and they have received them and still no refund at all. You can not speak to a person. The emails are worthless.

My order number was 2573042.
Date was March 2017
UPS tracking number for return: 1ZX7803R0337671697
I would like 100% refund since items have been returned.

I decided to try this website and ordered a dress from Tbdress online store. And as I expected it was a pure junk. Material was absolutely disgusting, workmanship was terrible, there were seams everywhere! And even though I ordered my size dress did not fit! Top was super tiny and waist was loose. People, don't buy anything from this store, just look at those prices! Doesn't it tell you anything? A normal high quality dress will never cost only $20!
Tbdress is just a Chinese scam site selling rubbish and poorly made items.
Better save your money and buy yourself a good dress!
Tbdress is a total waste of money!

First of all, the dresses are cheap so don't expect stellar quality. I knew this going into it, but figured it was fine for the price. Note that sizes are totally screwy (at least per US standards). Even the measurements don't really accurately reflect. If I select something with a bust of 37-38, I expect it would fit since I wear a 36. They don't. Pick the size you THINK would fit by the measurements then go one up. Maybe it'll work.

That said, pray you don't have to contact customer service. It's, apparently, one guy, and he's so very rude. I've asked, now, for a manager three times. He will not provide one nor forward my correspondence per my request. I've asked again just now, after he's trying to tell me I'm rude. I've been nothing but polite and professional. I hadn't seen my refund per their allotted time frame of 5-7 business days. I emailed to ask them to check to verify this was processed. If it had not been, I wanted my refund within the next 2 business days. I think that's more than reasonable considering 8 business days had past. He told me it was done, be patient, sometimes it takes longer due to the bank. I stated that wasn't the case because I have a credit union. They've always been very quick, but there's not even a pending request for the refund, again, could he go check with the appropriate department that it was processed. He then tells me to call my bank if I think they are lying. I told him I said nothing about him lying. I requested him to verify with the proper department it was done, and look into what happened. I said calling the bank won't help because if the funds aren't pending, there's nothing for them to check. They show the data online right away. I told him I wanted to speak to a manager, to forward the email, please. He would not, said that I refuse to check my bank, and the money was refunded. He tells me how would I know since it's a small amount. I found that odd. How would I know? Because I keep track of my money. Because I check my account. Anyways, the conversation went on like this, with him being rude, and me not engaging, requesting a manager. He still refuses to give one.

I'm online now, searching for corporate contact. My suggestion, don't buy from them. It's not worth the hassle on trying to get your money back or proper customer service from them. They should fire this guy.

It seems impossible to find a contact for this company aside for the customer service email which is answered only by ONE rude, horrible representative. I need a manager or someone above him.

My daughter ordered two wedding dresses from this website on 4/7/16. The return policy clearly stated that if the dress was not as you expected, you could return within 15 days and return shipping would be paid for. These dresses look NOTHING like the pictures, are poorly made, and don't fit. The sleeves on one dress are 3/4 length and the picture shows full length. Additionally, instead of a full skirt it's fitted. It is truly not the same dress at all. She immediately contacted the company. She was told to take pictures to prove they weren't right. She did. She was told they couldn't give her a refund because "we made this special for you". She insisted and was told they'd give her card a credit of 40% of the price. I then emailed them and they wrote back that they'd give a 50% credit of the price. I even copied and pasted their return policy. She is now out approximately $150-175 if they credit her the 50%. She is a college student and just lost over a week's pay on this. Her client number is 2124482. We would like a full refund and the free return shipping as advertised.

I was unable to attach the email correspondence as it is not in the preferred format. Here is the thread:
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tbdress.com Team

From: Sydney Bennett
Subject: Return
Date: April 19, 2016 at 5:37:52 PM MDT
To: [protected]@tbdress.com

Hello, my order number was 2124482. so when I tried these dresses on the material and quality is a lot different from the pictures and not what I was expecting at all. And when I opened the package for the strapped dress there was a black scuff on the front as you can see in the picture as well as some scuffs on the buttons. Also the buttons go in every different direction because of the zipper. Also the lace dress top part folded over when I had it on and the arms were not tight enough and they looked weird on my arms. Both of the dresses were also too loose around my trunk. I can't keep either of them I'm so sorry!

From: tbdress
Subject: Return
Date: April 20, 2016 at 9:35:17 PM MDT
To: syd.[protected]@gmail.com

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Dear Sydney Bennett,

Thank you for your pictures, could you please keep the dress and we can give you discount $15 for each dress? As the dress is hand make dress, we can only give you partial refund if you return it to us, please advise ?thanks.

If you have any other questions, please feel free to contact us and we'll reply youwithin 24 hours.

Thanks and best regards
Yuki Yang
Customer Service Department
________________________________________
Please click Here to evaluate your exclusive account manager performance.
Email: [protected]@tbdress.com

Website: http://www.tbdress.com

Tel: +86-29-[protected]
tbdress.com Team

From: Sydney Bennett
Subject: Re: Return
Date: April 21, 2016 at 2:48:25 PM MDT
To: tbdress

I truly cannot afford to keep the dresses because I paid like 400 for both of them which would mean I would be out 370 bucks if you only gave me a 15 dollar discount. This same problem happened with another place but it had an unclear return policy and so now I'm already out 100 bucks with that dress. When I ordered the dresses from this place I chose it because it said that if we were not satisfied then we could return it if I paid shipping fees. And the dresses don't look like the ones in the picture, nor do they fit, which is why I am not satisfied with my purchase. If I had known what they actually looked like compared to the picture I wouldn't have bought them. I also saw a comment from someone that bought two wedding dresses on your site and she said she didn't have problems with returning it and so I figured I would be safe. I totally understand since its handmade that you prefer to not do refunds but I think you should have made that way more clear on your website so that people know what they are getting into. If I had known I would not have bought those two dresses because now if I can't return them then I am out almost 500 dollars between these two dresses and the dress I got on a different site. I cannot afford that. I understand you can't give me a full refund but I really need to get as much money back as I can! And I will pay shipping costs.

I'm sorry I am not trying to be rude, I am just a poor college student who was trying to save money and ended up spending more money than I should have on dresses that were completely different than the pictures.

Thank you,

Sydney

On Wednesday, April 20, 2016, tbdress wrote:

From: tbdress
Subject: Re: Return
Date: April 22, 2016 at 2:35:25 AM MDT
To: syd.[protected]@gmail.com

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Dear Sydney Bennett,
Thank you for your concern of our website.
This is Karen, your private customer service, please keep the linkhttp://www.tbdress.com/?CSID=862744 as your bookmark, anytime you want and I will solve all the problems for you.
I am sorry that you were not satisfied with the dress you received, if you return the dress, we will refund you 40% price of dresses without shipping fee according to our return policy, because the dress is hand-made, we have no dresses in stock, if you return it, we won't resell it, that will be a loss for us, hope you understand.
Have a nice day!
If you have any other questions, please feel free to contact us and we'll reply youwithin 24 hours.
Please click the button “my account” at the top of the email to check more order details.

Thanks and best regards
Karen
Customer Service Department

From: Sydney Layne Bennett
Subject: Re: Return
Date: April 23, 2016 at 11:28:36 AM MDT
To: tbdress

On Apr 23, 2016, at 11:21 AM, Sydney Layne Bennett wrote:

This is Sydney’s dad. This is absolutely unacceptable. These dresses look NOTHING like the picture. They are cheap and poor quality. You are advertising something other than what she got. She sent you pictures. We have had enough. You must issue a full refund. Unless you want us to go on every website we can and talk about your dirty business tactics, you must do this. Sydney works and goes to college and she absolutely cannot afford to lose all this money for something that is cheap and not what she expected. You must understand that what you are doing is wrong. The only reason she ordered online from YOUR website is because you said she could return it within 15 days if she didn’t like the dresses. I have pasted your website’s policy below. We will expect a full credit to her card. Thank you.

Return or exchange within 15 days from the delivered date.
1.You have 15 days to decide if the items are right for you after you received them.
2.You can return or exchange any unworn, unwashed, unaltered, undamaged items in original package including your order No.
3.Return shipping fee is paid by buyer.
4.Please send us the package with your Order Number&your login account in it, please keep photo proofs including the external packing and all information in the parcels for quick return or exchange. We will be very appreciated if you can write down your return reason.
5.In order to solve your problem as soon as possible, please contact Tbdress Customer Service Staff first and tell us your return reason.
6.After we received your returning parcel info and tracking No, we will refund your money to your account within 2-7 working days
7.Non-Returnable/non-exchangeable items: Sexy Lingerie, Swimwear, Intimates, Jewelry and Beauties.

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Dear Sydney,
Thank you for your concern of our website.
This is Karen, your private customer service, please keep the linkhttp://www.tbdress.com/?CSID=862744 as your bookmark, anytime you want and I will solve all the problems for you.
I am sorry that you were not satisfied with the dress you received, the pictures you taken is same with the dress which we make, our pictures are processed by PS, that will be a little different with original, hope you understand, and the dress looks very beautiful in your pictures, if you return the dress, we will refund you 50% price of dress according to our return policy, because the dress is hand-made, we have no dresses in stock, if you return it, we won't resell it, that will be a loss for us, hope you understand.
Have a nice day!
If you have any other questions, please feel free to contact us and we'll reply youwithin 24 hours.

From: Sydney Bennett
Subject: Return
Date: April 25, 2016 at 8:49:22 PM MDT
To: tbdress

Okay.

I know that they are different from the originals but I think you guys should post that on your website so that people know. And your return policy needs to be more clear because I wouldn't have bought these dresses if I knew what I was getting myself into.

What is the address that I return the dresses to for the 50% refund?
Home | My Account | Help
Wedding Apparel
Special Occasion Dresses
Women's Clothing
Accessories
Sales & Specials

Dear Sydney Bennett,
Thank you for your concern of our website.
This is Karen, your private customer service, please keep the linkhttp://www.tbdress.com/?CSID=862744 as your bookmark, anytime you want and I will solve all the problems for you.
We are really sorry for the inconvenience we have caused to you.
Below is the shipping address:
Company name：ECPL AA Return
Company address/Warehouse address: 275 E. Redondo Beach Blvd.
Gardena, CA, USA 90248
Detailed contact information: Tel: 00-86-29-[protected]

Please write down the order number, sub-order number and your email address on a piece of paper, also the contact name and phone number registered on our website would be needed as well.And please put it in the parcel when sending the item back.Thus we could find your order soon once we receive the returned parcel.
We suggest you ship the item back to us by EMS or your local Post Office, which will be more economical for you.

And please email us the tracking number after you send it out. After the package was signed in, we would contact you in time .thanks.

Sorry for the inconvenience we have caused to you, once we receive your item, and if it's in original condition, we’ll arrange the refund or exchange as soon as possible.

Have a nice day!

Avoid this place at all costs and don't order anything from TBDress! I placed my order in early January and it is now mid March and still nothing! I emailed them many times, but received only stupid computer generated messages, and absolutely no information about the status of my order. I'll never buy anything here! These people just lost a customer. Glad that my item was quite cheap, and that I did not pay for the shipping! Scammers!

DO NOT ORDER FROM THIS COMPANY. I have been waiting for the other half of my order for over a month. FEB 3rd and now it is MARCH 11th. THIS IS RIDICULOUS. You have to continually chase after customer service and even then all they do is give you excuses. "Well, we're going on holiday, so we can't ship your order" "Oh, well, it's out of stock" "Oh, well, the shipment hasn't come in". The last shipment email was sent on FEBRUARY 26TH. It's like they continually FORGOT about my order. MY ORIGINAL ORDER WAS MADE ON JANUARY 22ND. And now still nothing. NOTHING. NO CORRESPONDENCE. NO ORDER. NOTHING. I REPEAT DO NOT ORDER FROM THIS COMPANY.