Tax Resolution Services reviews and complaints

I retained this comapny to assist with a tax problem. I met with the person I thought would be assisting
me. As it turns out it was a salesman. I was then turned over to an "enrolled agent." Though collection activity had commenced, it took her FOUR MONTHS to contact the IRS revenue agent. Every time I called her for an update, she said she'd call me back. She never once did so. I finally had to call her supervisor-- an attorney. Same thing. Every question was met with an "I'll look into it and call you back." He never once did so. I was behind on tax returns and was quite ill and in the hospital. Instead of inquiring if I needed assistance, the alleged agent kept threatening me. After long periods where I would hear nothing, she would send me emails on a Friday afternoon demanding compliance by Monday morning. In other words, instead of helping she was frightening me. I requested a different agent. It was refused. In the meantime I thought I was going to have a nervous breakdown. In speaking with my accountant, I realized they had ignored salient facts and were not acting in my best interest and that I had lost all confidence in them. I finally called the IRS agent directly and learned that the Tax Resolution Services Agent had been lying to me about the status of the case. I also learned that despite their representations they never contacted the State Franchise Board re state collection actions. Due to their material misrepresentations and deceptive acts and practices, I terminated them in writing, demanded that they transfer my file to my accountant, and demanded a refund. Although I have now sent multiple letters, and although they claim to have complied, they have failed to do so--again a material misrepresentation of fact. Bottom line, they have failed to return my records and files and have failed to return the unearned fees.This is nothing but a tax
scam, aimed at taking advantage of people in desperate need of
assistance.

They charged me $10, 000 and the bottom line is that they did nothing but make a few phone calls.

GO ANYWHERE ELSE BUT THIS.

Recently one of our staff consultants was looking to expand our office location in the newport beach area, unknown to us we did not know that the summit office was in the next building to ours, consequently when entered into the office to review the office space, all of the records and computers and furniture was left. We immediately contacted the California Franchise Tax Board since our company is working serveral of the cases and informed them of the location of the documents. The leasing office is in the position to sale the furniture and destroy the records. Our issue is that we could not touch any of records since we are handling serval of the cases. If you have any issues with the summit Group, call our office [protected].