Complaint Rating:

I am existing Tata Indicom customer using land line 66936055. I received a call from the sales executive to go for Tata walky which would be beneficial to me. Therefore I went ahead and booked Tata indicom walky vide bill no. 939880 by paying cheque of Rs 898/- drawn on HDFC bank

I got a Tata Indicom walky recently (September 2006) having number 64519161. The walky was installed but could not function from the first day itself.

I had registered a series of complaints with customer care "121" but the complaint (poor voice quality at the other end of the line) remained. The complaint numbers are 48323121, 48598333, 48726629

A service engineer visited my residence and confirmed that the instrument supplied was faulty and from a old lot of instruments. Naturally I demanded a fresh piece immediately. Tata indicom maintenance department person said that they do not have stock of fresh instrument. I have requested them either to replace the instument within a day or terminate the service with refund of the amount paid.

Today again the service engineer turned up with a old repaired instrument. Therefore, he was not allowed o replace the instrument. When there is a problem with the new installation, don't you have a policy to replace the faulty instrument with a new one?

I called up the customer service 121 again to register a complaint. The executive asked me to make an application for a new instrument which will cost me Rs 1000/- again. I have a new connection and the executive asked me to apply for new instrument!! Ridiculous!!

I asked the executive to cancel my number to save my additional Rs1000/- expense. He agreed to cancel the telephone and gave me cancellation number 48923139

To save my money in future and to minimise my exposure to Tata Indicom, I asked him to cancel my existing Tata Indicom land line 66936055 as well (I am using this for the last 3 years). He agreed and gave me cancellation number 48923691.

I feel cheated by Tata Indicom and expect refund of Rs 898/- paid by me and apology from Tata Indicom

Another reason for writing this is to give feedback to other customers