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Tata Teleservices review: Complaint 241

V
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12:00 am EDT
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I am a user of the Tata Indicom USB Modem for the Laptop. I pu rchsed this item approxiametly 1 week ago and received already 2 bills. 5 days after the purchase my internet access was made off and I was told that I had to pay already a bill of 1700 Rupees. The plan that I chose was the 1500 Ruppes plan which they told me would give me unlimited internet access and 5 GB downloading. I took this and paid the bill. 2 days after the again activated my internet access I get now again a next bill to pay again 1047 Ruppes or my connection will again be made off.
I did not use my limit that I doont even have in 2 days.
Are you not ashamed of yourout tselves of cheatin people like this. I know many people complain about this. I will surely sue Tata indicom for this in court and many other people will surely do the same. This is not to take. You have to correct this immediately! What is this Tata Indicom Company only a ###ing bunnch of liars that cheat Indians of their money an d ignore it. This commpany will surely go down if it continues to cheat and ignore their costumers. You make the Indian country really look bad. Be ashamed of yourselves.

Jun 09, 2010 1:08 am EDT
Tata Teleservices customer support contacts
Address

A, E & F Blocks Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, 400033, IN

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Dear customer

Greetings from Tata Indicom!

We would like to inform you that our concerned team already visited your premises to resolve the issue. As confirmed from them, according to your request the termination proceedings are work in progress, our concerned team will contact you shortly.

Should you require any further assistance please mail us at customer.care@tatatel.co.in.

Regards
Customer Care
Tata Indicom
Jun 17, 2010 9:34 am EDT
Tata Teleservices customer support contacts
Address

A, E & F Blocks Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, 400033, IN

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Dear Customer,

Greetings from Tata Indicom!

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your Tata Indicom connection details in your original complaint. We are unable to establish the contact at your provided contact number.

Please do write to us at customer.care@tatatel.co.in, with your account number along with the contact number.

We assure you that we are committed to resolving the issue to your satisfaction.

Thanks and Regards
Customer Care
Tata Indicom.
Jul 19, 2010 1:47 am EDT
Tata Teleservices customer support contacts
Address

A, E & F Blocks Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, 400033, IN

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Dear Customer

Greetings from Tata Indicom!

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.
Jul 23, 2010 4:36 am EDT
Tata Teleservices customer support contacts
Address

A, E & F Blocks Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, 400033, IN

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Dear Customer

Greetings from Tata Indicom!

As per your complaint, our team spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.
Oct 05, 2010 1:40 am EDT
Tata Teleservices customer support contacts
Address

A, E & F Blocks Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, 400033, IN

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Dear Mr.Aravind

Greetings from Tata Indicom! Regret for the delay in responding to you.

We have confirmed from concerned department that the shifting has been done.

Hope, the issue has been resolved to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.
Dec 16, 2010 2:42 pm EST
Tata Teleservices customer support contacts
Address

A, E & F Blocks Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, 400033, IN

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Dear Customer

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that we have registered your complaint vide docket number NTT0715977727 and we shall revert to you shortly.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.
Apr 16, 2011 5:49 am EDT
Tata Teleservices customer support contacts
Address

A, E & F Blocks Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, 400033, IN

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Dear Customer,

Greetings from Tata Indicom!

We apologize for the inconvenience you had to go through because of us. We earnestly request you to give us a chance to rectify our issues and serve you better.

We request you kindly provide us your e-mail Id, Tata Indicom number or your alternate contact number to get in touch with you.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in .

Thanks and Regards,
Customer Care,
Tata Indicom.
May 12, 2011 6:13 pm EDT
Tata Teleservices customer support contacts
Address

A, E & F Blocks Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, 400033, IN

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Dear Mr. Amrit,

Greetings from Tata Indicom!

We would like to inform you that, we have verified your records and found your current usage has crossed the credit limit kindly clear the outstanding amount and stay connect with Tata Indicom services.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards,
Customer Care,
Tata Indicom.
May 21, 2011 12:41 pm EDT
Tata Teleservices customer support contacts
Address

A, E & F Blocks Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, 400033, IN

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Dear Mr. Nithin,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, our concerned team tried to contact you but unable to establish the contact, however, we request you to provide your other alternate number to get in touch with you for doing needful.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.
May 30, 2011 6:26 pm EDT
Tata Teleservices customer support contacts
Address

A, E & F Blocks Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, 400033, IN

File a complaint Write a review
Dear Mr. Nithin,

Greetings from Tata Indicom!

We would like to inform you that, our concerned department spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.
Jun 01, 2011 7:44 am EDT
Tata Teleservices customer support contacts
Address

A, E & F Blocks Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, 400033, IN

File a complaint Write a review
Dear Customer,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Indicom connection details, your e-mail Id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards,
Customer Care,
Tata Indicom.
Jul 26, 2011 2:16 pm EDT
Tata Teleservices customer support contacts
Address

A, E & F Blocks Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, 400033, IN

File a complaint Write a review
Dear Mr. Ahmed,

Greetings from Tata Indicom!

We would like to inform you that, our concerned department spoke to you and updated the resolution.

We would like to inform you that, Amount has been not creadited in account, hence, as per uasege correctly charged for music station on 18-Jul-2011, so refund not applicable.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.
Aug 20, 2011 10:30 am EDT
Tata Teleservices customer support contacts
Address

A, E & F Blocks Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, 400033, IN

File a complaint Write a review
Dear Mr. Babaji,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, as per your complaint our concern team verified all the records and found that no other services were added to your account.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.
Sep 29, 2011 4:34 pm EDT
Tata Teleservices customer support contacts
Address

A, E & F Blocks Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, 400033, IN

File a complaint Write a review
Dear Customer,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, kindly visit and provide your payment receipts of installments in Tata Indicom Public Office or TVS/TVH to get your problem solved.

Further, for cancellation of your account, put a mail requesting for cancellation of your account to the below given mail id.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 .

Thanks and Regards,
Customer Care,
Tata Indicom.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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241 comments
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Kirit Panchal
, IN
Oct 27, 2009 1:58 am EDT

Dear Sir / Madam,

I am Mr. Kirit Panchal. I have mobile phone of TATA Indicom (Mobile no. [protected] ).

TATA Mobile has been disconnected my mobile number with out any information on 24-10-2009 @ morning. I continually follow-up to TATA indicom costumer care but still I am facing the same problem.
My all business transaction depending upon mymobile phone. And now I am facing some financial problem due to this problem.

I have talk on 24-10-2009 morning regarding disconnected my mobile number on [protected]. I dont know the person but he tell me it will done in 4-5 hours but still the problem is not solved. and when I will call to this number [protected]) the person is not pickup my phone and switch off his cell.

My mobile number is disconnected without any alert from company to me.

I am very upset from fraud promises from [protected] this number. very bad service from TATA INDICOM.

I am requesting you to help me for the same.

Thanks,
Kirit Panchal.
[protected]

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Aman Kumar Garg
, IN
Feb 10, 2010 11:47 am EST

I aman garg the user & owner of above Mobile No. [protected]. I had Lost my mobile Phone 1 month back. & purchased the new sim Card for the no. from M/s. Kaushik Telecom, Pehlad Pur Banger, Delhi-110042, for a sum of money I have handed over to him 1. Police Complaint, 2. Photocopy of Driving Licence issued by Authority, 3. 1 Photogarph of mine. but i don't know by what mistake/confusion/intention he issued to me a Sim Card but by Logging into the tata indicom portal i came to know that t was on some other persons name & address. So I again handedover Photocopyof Driving Licence & 1 Photo atM/s. Kaushik Telecom, Pehlad Pur Banger, Delhi-110042 to get my No. on my name but no initiative has been made. i request you to take the matter & oblidge

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Atit Shah
,
Jun 11, 2008 1:36 am EDT

I have been a customer of Tata Indicom Broadband for last 2.5 years now. First of all I was having this Connection at my Old house, But than I shifted to new House & requested them to shift my Connection. This people were not ready to shift my Connection but when I applied for new Connection this people came running for it & gave it.

Like its said Necessity is mother of invention. I took a new connection on 13th, april, 2008 & this time its a cable T1 kind of connection without any Router/Modem, I should say direct cable to my Computer. The day from which I took connection problems started. Every 3rd day Internet is not up I have to call [protected] wraith 30 minutes to only hear your issue would be resolve in 24 hours & I bet I have to call them again next day than luckily might get resolved but I promise would work only for 2 days. Little do they realize that I need internet so that my Parents can talk with my sister abroad. They have charged me about Rs.4, 200/- for 6 months. This is worst service I have ever seen in my life. Currently Complaint no is 6013744 which they have been addressing for last 2 days.

Even the phone no of Nodal officer mentioned on site which is - [protected] doesn't work. I have mailed them today & hope to get some response from them. The problem lies in that this service is managed by Tata & ICC which makes it worse.

Its my Humble request to PEOPLE out there not to go for Tata Communications internet as its sheer waste of your money & precious time.

Regards,
Atit Shah.

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Niranjan Bakre
,
Oct 23, 2007 12:00 am EDT

I am using Tata Indicom Walky for past 2 years. I was suspecting that the bill amount is being inflated considering the use, but I got the proof this month. Tata Indicom charges the customers for the missed calls also. I tried for some STD calls which were not picked up by the other party but I was charged for 1 unit for each of the calls. On complaining the call centre people arrogantly tell that their billing is right and no one is listening anything.
I ultimately disconnected the phone.

Tatas have made billions of rupees by un-ethical ways of charging like this. I appeal all of you to boycot this fraud company.

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virendra prajapati
,
Dec 09, 2007 12:00 am EST

Dear all,

my mobil no is [protected] i send the sms regarding the power plan activation the service charge will be deducted in my account but i have not got any benifits which i regulerly getting in this plan.
i talk to your custmer care exectives regarding this plan they said that it correct that we have dedcated Rs 49 with your accounts and i forwarded this complaint in my technical department and yor problem will be sloved within 24 hours ,
i said ok .
but it allready gone four days but my problem is not slovet when i try to your custmer care services thaese no is unavailable & it was very diffcult to me contact in your custmer care.

Thank you,

J
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Jagvijai Singh Rawat
,
Aug 27, 2008 2:57 am EDT

I had purchased Tata Indicom's Plug in Surf Device with ME Economy VData Tariff Plan. However being not satisfied with the services I put in a request to terminate the services in the month of March '08. After that I cleared my dues with the company in the month of April '08. In between I received a call from customer care executives insisting me to switch over to other plans instead, but i declined. After that i received no communication on the matter.

But to my surprise in the month of May, I again received a bill for the same number. When I called up the customer care they said it was a mistake from their part, and it was agreed that I need not pay the bill. What was more surprising was I received bill again in June for the month of May. I took no action on it presuming it to be a mistake again from the company's side.

In the following months, I received several calls from the company's side asking me to clear of the dues. I always clarified the matter to them from my side. I thought the matter was resolved. But to my dismay last week I received a call from a person claiming to be an advocate named Mr. M.L. Goyal from Mobile# +[protected], stating that there is a case against me for non-payment of the dues to Tata Indicom. He threatened to drag me to court for the same.

I explained the matter to him as I had explained it to the Customer Care Executive earlier, but I think they are falling on deaf ears. I have tried to get in touch with customer care on the number +[protected] but there they say as my Tata Indicom No. is no longer valid so I have to call +[protected], which is the number for their Marketing Division and they dont have a clue about how to help me out. I have mailed their Customer Care as well as Nodal Officer, but their replies are still awaited.

My sincere advice to all prospective customers of Tata Indicom; please think again before subscribing to their services because earlier I had only heard that the trust which used to come with the brand name "Tata" is fading away but now I have experienced it.

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manishhero
, IN
Sep 29, 2010 10:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear all,

Somebody help me

This is the example of mental torture, harassment done by tata tele services now they block my outgoing services without informing me and after contacting customer care they are asking submit your documents related to id and address proof, but on 12.08.2010 and 14.09.2010 i already submitted my documents twice... At your yamunanagar office to mr. Abhishek (Branch officer)... Contact number of office — - [protected]...

I don't know what they did with my documents.
This is the treatment given to the grandson of honorable freedom fighter... What kind of treatment your people give to normal public.
Oh my god shame on you.
And still you are telling that we are best in service industry (No: - 1)... Shame on you...

Somebody help me
Regards
Manish hero
[protected]
[protected]

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BRIJ MOHAN
, IN
Sep 09, 2009 2:15 am EDT

Dear sir;
Iam the user of tata indicom p. C. O since 2007 due to somr reason i want to not enjoy this facility anymore so this purpose i hahe meet many exucitive like harish, deepak & pro but there is no any reasponse given by him.
I am reqhest to yo pls refund my security money of rs 1000.

Deposit instrument no [protected]/04/2009) at rnvrc agencie shahdara.
P. C. O no [protected]

Maya gupta
1/10784 subhash park shahdara main road.
Delhi.

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sohan lal
,
Aug 04, 2016 5:16 am EDT

Hello my self sohan lal. i purchase a new connection of tata indicom but this compnay is giving proper service to our customer. like as i want to activate a hello tune but no body is told me that how i activate a hello tune. when i call the customer care they tell me that you call 12800 and activate. but how when i call 12800 they tell me more instruction and follow him but i success

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Chirag Malde
,
Aug 04, 2016 5:16 am EDT

My Father had recently taken a new Tata Indicom connection (Prepaid, Hyderabad) and its was confirmed by the dealer and the customer care that the roaming is pre-activated.

But then we went to Mumbai he realized that the roaming was not activated. When he contacted the local customer care in Mumbai they said the problem is from Hyderabad. And when i contacted the local customer care here in Hyderbad they say there is no problem from here and the problem is from Mumbai's side.

Despite giving the complaints at customer care(call center),their main office in Hyd, local office in Mumbai the problem hasn't been resolved till date.

Worst part is the people are not able to give a solution to the problem.

Chirag

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Tavandeep SIngh
,
Aug 04, 2016 5:16 am EDT

Tata Indicom Is the worst Internet service provider. I had a problem with the internet and it was not working I had paid them twice after the net was not working but they dint bothered to listen I have registered several complaints and they dint send any executive to solve the problem and are still asking for the money to recharge the net. I have lost several contracts because I was not available for responding them at that time and it happened till one and a half month and then I had to change my service provider to avoid further loss and but till then I had faced loss around 1.5lakhs. I had a word with the floor supervisor of Tata Indicom Broadband customer care and was not able to provide me the correct details of the call which have been made by Tata indicom broadband to me as they didn't call me for once in one and a half month. overall had a bad experience of Tata indicom broadband and would not advice anyone to switch to Tata indicoms services.

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Livleen Shukla
,
Aug 04, 2016 5:15 am EDT

I had handed over tata Phone no. [protected] longback with full payment and company had taken back the instrument also but on 11.12.06 these people started harassing me on mobile that i have to reach police station Dwarka otherwise i will be put behind bars and my job will be snatched away. Again after every 5mts the person threatened me that police is reaching my house to arrest me. the person gave me a mob.no to talk to and that was of some Mr. Anuraag Puri who told me to make payment by 6.00p.m. or else my property will be arrested. I was so terrified as being a lady and my husband is working outside Delhi, i gave Rs.5218 cash as demanded by them. The person who came to collect was from Sharp detective & Recovery agency but as payment was taken from my 10 yr. old daughter, the invoice was having above No. already surrendered.

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Abhishek Kumar
,
Jul 20, 2016 6:42 am EDT

I purchase a walky from true value shopy at ramgarh (jharkhand) for internet connection from my pc since last month.according to company publicity ad internet access charges is rs.2 per mb. At the time of purchase there in no any balance provided to me in the walky. After contact customer care, i know that there is a balance of rs.25 at the time of new connection. When i connect my pc to internet with the help of walky, i show the charges apply by the company are very bad. After use of 1 hrs services, company cut rs. 70 to 100 from my balance. I shocked, when i contact to customer care they answer me they know nothing about this thing. They said that we don't do anything for you, we only know that the data transfer charges are rs.2 per mb. When i contact with true value shopy for my problems they misbehaved me and say we don't do anything for you because this is happen due to company charges applicable for internet connection. I reply them that the charges cut from my balance are in the ratio of kb not mb. The walky shows that i use some mb but that is nothing beacuse i use some kb. There is no any person in customer care in jharkhand circle who know that what is difference between kb and mb.

People beware!

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Sonal Sharma
, IN
Jul 20, 2016 6:42 am EDT

I had purchased a datacard from TATA INDICOM company,

1) At first equipment was faulty and had to be replaced. Which took about 3 months.

2) My sim also was deposited along with datacard, for which i called up customer care to
deactivate the sim (to which no action taken). but, after few day's i am nreceiving the data card bill.

Some employee of the company had been using my card ! What thiefs they had hired in the compnay.
the bill amount was amounting to Rs 3000. Which i will not pay anyhhow.

i again filed a billing dipute with the company which is open till date ! No action taken. 3 more months gone.

Finally, , , i had to take a new connection from other company. But now, , , i had decided to send legal notice to this company.

Would just not let them digest my hard earned money that easily.

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neerajc
, IN
Jul 20, 2016 6:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,
I have purchase a Postpaid connection with handset on dated 26-Mar-10 but still i did not received handset or connection . i have summit all the documents. i have visit your sub office 12 times but every time they told me today or tomorrow your verification process will have completed. i have also received the call form verification person, he told me i am coming i said ok i wait 3 days but now body came . i have also mention that call to visit.
i am really very harass from your services.

Customer Application Form No. 3024200
Office : Tata Teleservice (Maharashtra)Ltd
7/8, Ground Floor, BSNL Tech Park
Opp Vashi Railway Station

PLS GET FOLLOW UP IN THIS MATTER FOR JUSTICE.

Thank you

From
Ashutosh Purohit

Contact no: [protected]
Mail id: knee_chd@yahoo.co.in

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Amar Powar
,
Jul 20, 2016 6:42 am EDT

I booked new tata indicom walky, Agent agree to provide walky within 3 days, I paid all amount to him. I wait to get my connection for 5 days, After that i complaint to concern person, he told me that walky are out of stock, pay extra amt Rs. 722 & go for high end model you will get it today only. So I agree with him and paid extra amount, I wait for 2 days more nothing was happened. I got very bad experience with tata indicom. Please stay away from tata indicom, there plans are good but service is worst.

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Rathin Kumar Das
,
Jul 20, 2016 6:42 am EDT

This company in India "Tata Indicom" is famous in harassing the users of their phone service in general. This company with good reputation in Truck manufacture and Steel manufacture diversified into telephone service by acquiring 'Huges Telecom' in India for fixed line telephone. Their entry in this sector expanded to the huge population base in India with cheap cell phones at a price of US$45/= including a handset made a initial headway. I was one of the unfortunate subscriber of this company phone 2-3 years back due to some urgent need for business. All authentic documents were submitted to their dealer, the handset was sold to me only after address verification of my address and the number 91-[protected] was activated.

Yesterday after many many years I received a text message (SMS) asking me to visit their dealer for address verification since their system is faulty and the address is mis-matching. This is absolutely ridiculous and absurd of a large company like TATA's in India to request for this confirmation. They are not equipped to handle a customer base and hence keeps wrong records of their subscribers.

THIS COMPANY MUST IMPROVE THEMSELVES AND TAKE THE PERSONS RESPONSIBLE TO TASK, INSTAED OF HARASSING THE GENERAL PUBLIC IN INDIA.

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S.M.SENTHIL KUMAR
,
Jul 20, 2016 6:42 am EDT

( My lan line no: [protected] mobile no: [protected] Alternate no: [protected] the phone name is my mother name)
Respected sir:
I,m senthil kumar from madurai,i have use tata indicom lan line for the past three years, but few month back i bought a tata indicom mobile,when i bought that mobile, i had a some problem from that mobile, i don't know the correct tariff from the mobile when i bought that time, the sales person didn't told exact tariff to me, after that i used that mbile, the monthly bill was very high nearly 600 Rs, i chect it out the mobile tariff, monthly 100 Rs for mobile(emi Rs100 for 12 month, the mobile worth Rs1500,frist 300Rs paid for mobile when i bought that time) and Rs125 for the mobile rental and service tax added nearly Rs270 for mobile bill only, the sales person told only mobile amount Rs 1500,he told first u pay Rs300 and balance amount Rs 1200 u pay for the emi offer Rs100 on each month on ur lan line bill, so i decided to surrender my mobile connection, because i'm not pay this much amount, so i gave to the letter tata indicom office, by-pass road, After that mr.hari(he is working in head office,tata indicom) came to my home and told some offers,the offers are 3years rental free for lan line, and 3month 200/per month talk time free for mobile, so i accepted that offer and i was using that mobile contineously, the next month bill was high nearly 600Rs, so i decided to surrendermy mobile to conform this time, i gave to the letter once again tata indicom office,(the date was 29.9.2007),th day was going but no responce from that office, i spoke to mr.hari, he said you have call from chennai just u wait,he told this one,after that i made a call to 121 to register my complaint, i ask to the customer care executive, already i gave to the letter nearly tata indicom office, but he told me sorry sir we don't have receive any letter. I was getting very angry to that office, they don,t take no steps,simply they keep in my letter to put on the drawyer,so october 11th ,i complaint my mobile problem,four times i spoke to 121 and register my complaint, they told the process was going, why i'm told this the responce is not good, they didn't take action quickly, october 16th mr.hari came to my home, and he took my mobile, so i told that time i was paying Rs500 for mobile, so you have to adjust on my september bill, the september bill was Rs582, so i paid Rs500 for mobile, so you have to minus Rs500 on september bill, he told you have a call from chennai and you spoke to him this demand, so the next day october 17th outgoing was bar, but i don't get any call fom chennai and he don't ask me to they kept your mobile or not,i spoke to the 121 i told about this one, he told me sorry sir you must pay your september bill conform we don't have any adjustment on mobile Rs500, past three years i don't get any problem from your side, but when i bought that mobile i'm really get more tension from your side the responce is not good and he didn't work very quickly, today i went to tata indicom office ,by-pass road, i spoke to ms.vijayalakshmi she spoke to very angry to me and i decide to gave a surrender letter for my lan line phone she picked very angry to put her side, so this is my problem sir, so you have to take some action and adjust my september bill, otherwise i would like to surrender my lan line connection also, because of i don't like you sevice, full of cheating, i belive that you have to take some action very quickly on my side.

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nikhil mahajan
, IN
Jul 20, 2016 6:42 am EDT

i have got two nos. [protected] and [protected] from tata indicom on one account as [protected]'s chip was lost on first of june 2009 and a complaint was launched with tata indicom to barred outing calls of that no. then on second july i got the new sin for [protected] and just made few calls on second july and third july and then again that no. was of switched off for rest of the days but sunndenly on 12th of july came to know that my phone bill is reaching credit limit, when i asked customer care guys they said we dont have any information then again on 16th july at 3.11 p.m. a lady called from [protected] and said to make immediate payments otherwise outingoings calls will be barred and i made a payment for 1000 rs for the bill that is due on 28th july 2009 but still outgoing calls wasn't started so called customer care and they said that dont have any information and wait till next bill which will come on 11th aug 2009 or else make 75% payments or esle visit tata indicome office at new friends colony and check with them as we reached there they said that bill for the no. [protected] has reached credit limit which has been off since last two months still customer care guys are not ready to help and if i dont get details immediately i will go public and make sure action taken against the company

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a chandrashekhar iyer
,
Jul 20, 2016 6:41 am EDT

We are Walky customers since more than 3 years. Everything about the walky
telephone can be called shoddy.

The net work is so poor that when we call a telephone or mobile within 2 kms ridiculous, the message says 'out of service area'.

The telephone instrument as well as network is malfunctioning since beginning as a result of which net work is off in the middle of a conversation necessitating the caller from the other side or we ourselves have to dial again whereby we have to spend for 2 or 3calls for both receiving or calling which only enriches the Indicom co.

The dealer who supplied the instrument & connection is not accepting complaints but tells us to carry the instruments to all corners of Mumbai and at no time the Indicom authorities have visited our home for customer service nor they cared to phone us on receipt of complaints by their dealers.

I would like to surrender the Indicom connection and go for Reliance landlines or some other service.

Kindly expedite disconnection & refund the deposit at the earliest under advice to us.

TOP URGENT ... a chandrashekhar iyer
Tel: [protected]

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girishks5
, IN
Jul 20, 2016 6:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,

I am having a very bad experience with the services offered by the tata indicom department, in Secunderabad (Andhra Pradesh). I visited multiple centers of docomo to register for the wireline telephone as i have urgent requirement of phone for EDC machine usage. I have given all documents and was told that the phone will be installed on place in maximum two days. In first two days there was no response from your technical team. I visited to the center again and asked them to speed the process. They sent the executive after three days but executive came after evening 6pm. Everything was dark and he tried to install the phone for more than one hour but couldnt do that successfully. In the end he said the problem is with line box and there is no free connection for my telephone. hence the phone cannot be installed. He told me he will send the expert to rectify the board and provide me the connection. however, no body came next day from ur side till afternoon. later i again visited the center and asked them to process faster. In the evening the technical expert mentioned that there is no free port so connection cannot be made (this was the comment i received from technical guy). however, when i asked about the progress to concerned madam she said there is some problem with copper wire in the board. I dont know whom to believe.

I just wanted to ask if this is the service that docomo is providing to customer then how can we believe about the surety of best services.

I visited the center again and asked them to return my money but again the lady said it will take time as returning money is lengthy process and you will get the money after one or two weeks.

I asked her to provide me the cordless connection so that the line problem will not be there but again she is not having a single device to provide me. she is not able to give me the connection. i dont want to disclose the name of people connected in this whole process but i m really not satisfied the way i was treated by your employees.

I also want to disclose one more thing and that is i want the connection for EDC machine (credit card swap machine) usage. Only one lady of docomo told me that the device with cordless set is best with services and which is capable for EDC card swap as well, but i visited multiple centers of docomo in secunderbad and everybody said the device is failed and its better to reject it rather then using it. If this kind of people are working for your company then how come we have faith on your products.

I booked the connection of tata because i thought i will get the best service in very less time but unfortunately i have really bad experience with tata indicom.

The line man are not taking proper responsibility and they are not responding to the customers. They are not picking the phone as i tried to contact them multiple times.

The connection number provided to me is [protected].

I hope you will look into this matter as i have urgent requirement of connection. I am totally confused about the services of tata. I am the old customer of tata as two mobile connections in my house are docomo and i am using them from long time. I have never ever faced such difficulties with other service providers except tata indicom. They are not able to give connection then how do they give the surety of best services.

as per your executives the connection ports are not free on the board then no new phone can be installed in whole area. How you people are managing the team then...? Please look into this matter, though i m not going to continue with tata indicom but i request you to manage the team properly as they are spoiling the reputation of Tata at least in our area. I am going to book the BSNL connection on Monday, but i believe something will be done in this case.

Thanks and waiting for your reply.
--
Girish Sharma

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JEEWAN TANDON
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Jul 20, 2016 6:41 am EDT

I am very old customer of tata indicom & having postpaid walky connection no. 011-[protected] which is not working since 5th of january 2007 & at the time of complaint to the company they promised me to solve this problem within 12 hours but nothing happened then they promised to solve it within 24 hours but till today the 10th jan. 07 nothing happened but only promised & excused. This is the kind of service they are providing to their clients & i am suffering a lot because this no. Is working at my office & i am not able to contact any of my customers here in delhi & also all other activities of my business are stooped.

People beware!

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Neha Nathaniel
,
Jul 20, 2016 6:41 am EDT

I wanted the internet connection (USB Drive) from Tata Indicom, ITBL Telecom pvt lted took 2800rs and gave me the USB same day which is 8th Sept 08. The receipt number is T-1147 and DL No. is [protected]. Now later they refused to give the service because of some problem with the address proof, and that female was very rude, she said she would send the guy with my money and he will take the USB back, however no one came, today i called them and spoke with Megha and she said either you i go to their office or write a mail to Jyoti Katiyal their manager, which i did and till now have not got any response from them.
Firstly they were very rude, misbehaved and now that they cannot get business from me so they are careless, i was not asked to come to their office or write a mail when i wanted the service so why now. I want my money back else will go for legal actions and also for my harassment.

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V B Nirbhavane
,
Jul 20, 2016 6:41 am EDT

I m the consumer of TATA Indicom Post paid Plan (DO More 0123) since 3 years & paying the billed amount regularly in time as shown in my track record.

Since per bill no [protected] bill date 090507 amount Rs 522/-, I have paid the said amount vide Greater Bank Bill Center facility slip no. 0198806 dtd 240507 & the same has been debited from my account on 250507 the copy of all the related document has been fax to the TATA Indicom fax no , the no has given by the costomer care of the said service provider on the fax no. as mentioned "kind attn to Mr Devyani TTML" After all the necessary payment & document sent to TATA they have stop my outgoing facility, due to same i am facing lot of pressure on my regular working as well as facing the my health problem. Very poor service!

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Dont take photon whiz (Worse service)
, IN
Jul 20, 2016 6:41 am EDT

On 9th Dec I had purchased a Tata indicom photon whiz wireless broadband connection in Ranchi (Jharkhand). Since then it is not working. I had made complain many times in the customer cell and also directly going to the office but all in vain. I was xpecting with so many more substitute in the market now the players will give more better service but... even once a engineer came but he himself confuses. Is he actually engineer that Tata Indicom hires with always full of gutka in mouth comeing to client home or they ae just making fool to us hiring very low wages people just to show that we are always helping you in very complaints... The COMPANY PROVIDE ME TWO MONTH FREE UNLIMITED CONECTION IN WHICH ONE MONTH PASSED WITH SERVER PROB AND OTHERS. I hope that is why company gave clients two months unlimited free access so that the consumer on that two month cannot get the access. I NEED HELP OR I WANT TO DISCONNECT THE CONNECTION. I need the two month free access from the date I can access internet not just through books and dates.

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Sathish Menon
, IN
Jul 20, 2016 6:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

User ID - Sathish.menon@vsnl.net

Am using Tata Indicom Broadband and the above mentioned subject was the issue. There was a debit from my account without any intimation and for the same have lodged many complaints over the phone and mails and one of the complaint no (Mail) is 108-632. The complaint was lodged in the month of April 2012 and more than 2 months neither any one from Customer Service, national head - Customer Service and Head wasnt able to solve the issue of a customer wherein the mistake was from the TATA broadband. I had to write escalation mails and used to recieve a standard answer given below.

Greetings from TATA Communications.
We deeply regret the inconvenience caused to you.
With regards to your mail we would like to inform you that your concern regarding validity and account has been escalated to our team on priority .We will surely communicate the resolution to you at the earliest as soon as we receive the feedback from our team.

Worthless and Pathetic Customer Service which i had end up in calling them many times and writing mails which has no revert and repeated answer for more than 2 months. Please dont go for the service wherein have regular network issues and would end up in losing money.

Regards
Sathish

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rishikesh bahadur singh
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Jul 20, 2016 6:41 am EDT

sir,
i am existing customer of tata indicom within 1 year but now i am not getting service due to documet i have submitted the document on 30 dec and i have to do complain to customer care no is NTT-[protected] and NTT-[protected] but i am not got service as yet please consider ny complan and provide the service continiousoly.

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Vadiraj
,
Jul 20, 2016 6:41 am EDT

I got a new broadband connection of Tata Indicom on 19th Oct 2007. It was a pre-paid connection for 6 months and I paid more than Rs.3000 for that. On 27th October, I found that the connection is not working and raised a complaint. They promised me service within 24 hours. Its 30th October already and there is no sign of service. When I call the customer care, they say that there is some cabling issue and they dont promise on any date by which they can fix the issue. On top of that, some customer care executives are very rude in their interaction and exhibit a sort of don't-care attitude.

My basic question is if they had cabling issues, why didn't they say that before giving the connection? They are very responsive till they get the money but, after that, they behave as if they are in no way related to our issue.

This is not the only reason for my anger. One of my relatives also had this connection and the service was so pathetic that it worked for only 1 day and they did not rectify the issue for more than a month. Then, they started giving lame reasons that they could rectify only if the account was renewed. They declined to provide a refund. Finally, my relative raised a cancellation request and even that is pending since 1 month.

If the consumer fails to make the payment by the specified date, he has to pay a penalty and the service provider may go to the extent of disconnecting. But, on the other hand, if the service provider fails to provide the service by the promised time, there is nothing to penalize them. They roam around freely cheating many more consumers. I think, we need to put an end to this, so that consumers have some means of penalizing the service providers for poor service.

Thanks,
Vadiraj.

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Rajesh Sharma
,
Jul 20, 2016 6:41 am EDT

Dear Sir,

Pls look into the matter, my net is not working for last 15 days and nobody is responding to my complaints, I am being charged for every single day when the internet is not working. I have lodged numerous complaints but nobody is even ready to acknowledge the complaints.

We took a TATA Indicom BroadBand Connection on 22 Nov 2007 ( User id : rajesh_xuser@vsnl.net) and till this date we are just regretting on our decision as the internet has not worked fine even for one week. From 19th December 2007 it has completely stopped working and my numerous complaints via Emails and Telephone fall on deaf ears.

The call center executives are just courteous but in context of solving problem they are of no use.
These are the snap shot of the complaint I have raised

Total no of requests (No's and Dates of complains) I have made till date (This does not include numerous folloup's and email's) : -

[protected] 26th Nov 2007
[protected] 11th Dec 2007 (Auto Closed)
[protected] 12th Dec 2007 (Auto Closed)
[protected] 13th Dec 2007 (Auto Closed)
[protected] 19th Dec 2007 (Auto Closed)
[protected] 22nd Dec 2007 (Auto Closed)
7) Raised again on 28th December 2007 (Auto Closed)
[protected] 02nd Jan 2008
9) Raised again on 03rd Jan 2008

After requesting Tata Indicom for more than 15 days to correct my interent nothing happened so I initiated a request through an email from rajesh_xuser@vsnl.net to customerservice@vsnl.co.in.
But after receiving no response I forwarded my request to
Nodalofficer.north@vsnl.co.in, nodalofficer.hq@vsnl.co.in.

Since no response came from their side also I raised the request with
appellate.authority@vsnl.co.in.

With again I got response I sent emails on 1st of Jan to
banik@vsnl.co.in, ravindran@vsnl.co.in.

Till date its been 15 days my net is not working, leave apart getting it rectified nobody is responding to my emails, I have paid advanced rent for 4 months and I have received bills also, they are deducting money as per schedule but they are least interested whether I am receiving the promised service or not. I am completely disappointed and frustrated by a company which is associated with TATA brand name which represents trust.

Pls look into the matter and help me.Pls get my connection disconnected and help me gte refund of my amount paid to Tata Indicom Broad Band. My contact detail is [protected]

Kind Regards,
Rajesh Sharma
[protected]

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Shantau
,
Jul 20, 2016 6:41 am EDT

I had a Tata Indicom Broadband conection in Delhi- post paid with Account No.ACCssss (user id shantasss. Due to very poor service, the connection was terminated by me around 25 July , 2006 and the CPE was collected after repeated attempts on August 12th, 2006. Now since then I have contacted all the people by e mail as well as the customer service centre to get my security deposit of Rs1000.00 back. But there is no indication as to when this will come. My last e mail dated Sept 5 has not been acknowledged by any one of the above gentlemen whose names have been given above. Although consumer are expected to pay bills on time , refund of a paltry amount like Rs1000.00 takes for ever. The customer service is horrible beyond description. E mails do not elicit any response or generate meaningless replies , calls get attended after being put on hold for 10-12 minutes on an average and the junior call centre employee taking calls cannot provide any redressal at all.

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Rohit Mehta
,
Jul 20, 2016 6:41 am EDT

I booked tata indicom bradband on Dec 30th 2007. While taking the connection the salesman said that there would be no problem in the process. My connection was supposed to come within 7 days. I did not come. After several calls and reminders, the people from TATA said that I cannot connection because i am a Bachelor, it seems that tata provides connections only to married people. anyways, it was fine till then. I asked them to cancel the connection and Return my cheque. Now after several calls, reminders repeatedly, still my cheque has not come. Its is almost 2 months now. I think konow i wolud have to take the next step if it is not returned, Lodge complaint in consumer forum.

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1204
, IN
Jul 20, 2016 6:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i bought one tata indicom no. but the shopkeeper whom i bought my no. he didn't submitted the documents to tata, so my outgoings got barred but now when i visited nirman vihar's branch of Tata that person (shakar Sharma) he actually misbehaved that sory go to that shopkeeper he will do that he didn't entertained even for a single minute rather misbehaved that we cannot do anything u just get out, is this tata is sitting for .
then i called to customer care he there was a guy (vikas kumar) whom i said that i want to talk to ur manager then he said sory madam unless we didn't know the reason we cannot transfer the call, then i told him the reason then he said madam because we are not getting any responce we are dissconnecting but after so much ague he toldthat he is transferring my call and he put me on hold for half an hpur.
this is what tata indicom is serving to its customers.
Acc No: [protected] and my email ID is babita1204@gmail.com.

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deepak baskandi
,
Jul 20, 2016 6:41 am EDT

deepak baskandi did a booking for walky on 22/08/2007.Due to non availability of signal i was denied connection which makes it clear that although i was willing to get the walky installed it was your organisation which failed to provide me with a connection.On 05/09/2007 i gave an application to your franchise Dheer comn,shop no 3,rhea apts,aundh rd,khadki,pune 411003 regarding refund of my booking amt of Rs 561/-.Since then i have contacted them on numerous occasions and on 01/01/2008 again a mail has been sent to you by monisha aggarwal of dheer comn regarding my refund.I have given n number of call at your companies call centre but the responce has been discouraging.This behaviour on your componies part is not only pathetic but unethical.My CAF no is MHROMEWTR:235559.If prompt action is not recieved from your office i will not hesitate to publish your companies misdeed in national daily and approach consumer court to get justice.

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Abhijit Kudalkar
,
Jul 20, 2016 6:41 am EDT

Well since I am quite frustrated, let me be brief about it. I have a connection in Dombivli (E). Right from the start, the connection had continuous message of requested timed out. Even 9 months down the line they are not able to resolve the issue in spite of numerous complaints. The main culprit is that they are using the low quality lease line of the DIS (Dombivli Internet Service).

Additional when the complaint is supposed to be closed, they do not take the customer feedback as to whether the complaint is closed or not, which means they close on the complaints without attending them at all.

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prince bhutani
,
Jul 20, 2016 6:41 am EDT

Tata Indicom,
Oh my god, its horrible talking about this company and its staff .
As i am a customer of tata indicom from last 5 years but still they cant satisfy their customers ..
i wont be writing much about the company bcoj as much as i ll write , the space will be getting reduced and i have so much to write about the company that i can fill my full computer with the complaints of this company..
better would be if any of the company member should call me up and contact me their only..
my no. is [protected],[protected]

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manikandan
,
Jul 20, 2016 6:41 am EDT

The customer care of tata indicom is of no use. No one knows about their product fully. For example when I enquired about the std card named as india card launched by tata indicom was not known to the executives of customer care.

Even the customer care lines are not proper. As the voice says "Please hold while we connect to one of our representatives" the phone becomes unattended.

Haier handset never displays battery full even after charging it for the whole night.

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prasad
, IN
Jul 20, 2016 6:41 am EDT

I am using Tata Indicom since several years and never realized that my login and password has been shared to the others by tata Indicom service people for misuse.
several times I had to renew my account before the due date because of less memory balace in my account.

Today I got to know that there are many IP addresses using my internet connection using my login and password. Customer care executive says to lose the hopes and change the password and to renew the account again.

The worst part is Tata indicome site always shows error when we want to change the password.

I only use internet just to check emails but 7.5GB memory gets consumed in 3 months. I could not believe it but I used to continue because I was also working in TATA grooup.

Now I suggest everyone not to use Tata Indicom broadband or any services by that company.

Regards
Prasad

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Sudhir.R
,
Jul 20, 2016 6:41 am EDT

A copy of Email to: TATA INDICOM

PLEASE SPEND SOME TIME FOR THIS LETTER TO KNOW HOW TATA INDICOM IMAGE GOING DOWN.

For your kind information I would like to inform you that, my internet connection was expired on last week, and I received frequent call from your call center (Phone No. 011-[protected]) for recharge.

Four days ago when I received call from your call center I told her that u can send your executive to collect cash or cheque.

when your executive arrived, I asked that you need cheque or cash he told me that pay by cash, and I paid Rs: 2189/-when I asked about the receipt he told that we don’t have receipt we will recharge on the spot, after few second he told me that the system is not working so I will recharge within one hour, that day onwards I was a frequent caller to your customer care and the agent of our area, agent is not picking the phone, It took four days to get my internet to recharge. Today when I told your customer care person that I am going to write a letter to your organization, after that my connection was recharged, this is the way your customer are facing the problems with such a big organization like TATA INDICOM.

I was very much satisfied with the cable internet provided by the local cable network. I was disconnected that only because the name of TATA INDICOM. Here I would like to write the detail of the local agent who collects the money from me. Mr. Nitin Baisoya M/s. SLM Cable TV Network, P-169, Old Pillanji, Sarojini Nagar, New Delhi – 110023. I don’t know what’s intension behind this, but one thing is clear that, your after service is worst than any local network.

Unfortunately I paid the cash, if I pay by cheque then I will stop payment by my bank, any way I would like to inform you that, when my account expired, I am not going to give a chance to serve me any more, I will disconnect your great and sincere service. Hope your organization get the time to go through this letter.

Thanks, to know the practical experience with TATA INDICOM, Theory and practical are entirely different, that proved by yourself.

Sudhir.R ( User I.D. Sudhir122 ), F-122, Sarojini Nagar, New Delhi-23
My plan is 128kb unlimited for three months and after recharged it’s too Slow to operate

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nmd41
, IN
Jul 20, 2016 6:41 am EDT

tata indicom sold one haier cell phone to me 0n 18 feb. 10 with an offer of 1500 min free.tag. when I submitted my id. card ( driving licence, address proof and 1 photo, they asked 1150 Rs. which I paid. It was in Thana, Mumbai. MY NO. [protected].They promised immediately it will be activated. Even after 2 days it was not. I had to go to gallery again. They showed false surprize. Then one went inside and then gave me my phone back saying ' its ok. it is activated. It was he said time barred?After few days(4 to5) it is dead. The customer cell says either u have not given the needed papers or the gallery people have not sent it to the company. It tata shop, their own shop only.u dont bother us noe. It is your bad fate. go again to tata gallery in thane and ask them why papers are not sent. Have they lost or is there any play they are playing. I am without the phone. great Co. Great people. I now repaint and regret for choosing such an inefficient co.

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Poddar Travels
, IN
Jul 20, 2016 6:41 am EDT

TATA Teleservices (Maharashtra) Ltd., Mumbai - India

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My ISP is TATA Teleservices (Maharashtra) Ltd., Mumbai (India). I have taken a Broadband Connection of 512 kbps from them. Their Plan is "Business 700 - 512 kbps" with 1:4 compression ratio. Firstly, I should get an real speed of 512 kbps, but they argues that as per compression ratio you will get 128 kbps speed, but then why they are advertising this as 512 kbps plan. Now as per them I should get 128 kbps speed, but in actual I am getting only 90, 80, 85, 60, 40, 9, 8, 6 kbps speed only. I lodged about 22 complaints with them, but none has been attended. I have tested their speed at various level, and have the records of all those tests. They are charging me about 1200/- Per Month, but giving only 60 kbps speed against my plan of 512 kbps. They are just cheating to public. I hereby warn public, not to take their connections.

Pramod S. Podhar
City : NAGPUR
STD : 0712 Broadband ID : 402050

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