Complaint Rating:

I had signed up for a tata indicom prepaid connection around 2-3 months back at the head office for tata indicom in Vaishali,Jaipur.The connection is on my mothers name i and my mother submitted all my documents and the agents in their office confirmed that all the documents are accurate.However one week after submitting the documents my connection was blocked (no outgoing,no incoming and no sms could be sent) and at that time i was travelling.I called them up for help but my mother who was in jaipur was in touch with them but was given a run around. After a week or so they started the connection when i went with my mother to their headoffice in jaipur.I was told that it was a technical error at their end.Now i am really frustrated as my connection is again blocked for a week now.I went to the jhotwara office and the agent said that she'll fix the problem for me i also gave her an alternate no. on which she could confirm from me if my no. had started but she never called and assumed that it is up and running.The agents name is Nutan in Jhotwara office.I then called and spoke to an agent in vaishali office who gave me some other story.He said that i was given a call by somebody from their end to confirm my address and number and i refused.Can somebody tell me why will i?He reconfirmed my address over that same call and i told him that they have it correct.I met with an accident last week and had no means to inform my parents who are not in town.Now i cannot go out as im on complete bed rest and the agent in the vaishali office refused to help and said that this connection is already blocked and that if i want i can go ahead and get all the other tata indicom connections disconnected.I have three.Seems like it does not matter to him.I am working for a bpo as a trainer and i will make sure that i discourage each and every person to stop using tata indicom.Its the worst company ive ever come across in the customer service field.Now im sitting without a connection just hoping that i feel better and would go to their office to get it started.Iam completely fed up of talking to such rude agents with tata indicom.Hope that through this mail my connection is unblocked.