Following is the mail conversation that I had with Customercare executive, Nodal officer, ...
I took Prepaid connection with 3 months Unlimited download.
for the first usage of there will be login page given
Disadvantages:
1. When power goes off login session expires & we will not be able to reconnect it. they we have to call customer care & then they will reset. to reach them we have to spend atleast 30 minutes & it is not a toll free no.
2.As recomended from techinical & customercare executives for above problem I spent 2500 K nd got the UPS, but I tried to download 15 GB file. & it got disconnected. when checked with Customercare they said that default it login session will be disconnected for every 13 hrs.
3. download speed will be as per the plan but upload speed will be arround 10 kbps to 25 kbs. so whenever you click on some link for browsing it as to transfer some data from your pc to the browsing server this makes slow browsing which is less than a dial up connection
4. facing above issues I asked to remove my login session. for which they said that it is possible only if u go for satatic Ips & it will be additionaly charched as 2000 RS.
So for unlimited 3 month browsing of 256kb = dailup browsing experian you have to pay 2800+2000+2500=7300. For god sake even for my deadly enimies I will not prefer for this worste service
Mahesh Aradhaya/India/IBM
02/09/2008 16:46
To
"nodalofficer.south3" <nodalofficer.south3@vsnl.co.in>
cc
appellate.authority@tatacomunication.com
Subject
RE: Reminder 2: worste customer service
As you failed to provide the Unlimited connection for 3 months either you provide Static Ip on free of Cost or refund my amount .
Thanks & Regards
Mahesh.M
IBM INDIA PVT. LTD, ,
Fortius Block, First Technology Place,
Plot No 3, EPIP Industrial Area, Bangalore - 560066
Å+91-080-226-69936 (Direct) ÊFax :
› maradhay@in.ibm.com
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"nodalofficer.south3" <nodalofficer.south3@vsnl.co.in>
02/09/2008 16:06
To
Mahesh Aradhaya/India/IBM@IBMIN
cc
Subject
RE: Reminder 2: worste customer service
Dear Mr. Mahesh,
This is to inform you that as per the update given by our technical team, you need to purchase static IP for the issue to be resolved, since it is a prepaid account.
We regret for the delay in responding to you.
Regards
Nodal Desk South3
-----Original Message-----
From: Mahesh Aradhaya [mailto:maradhay@in.ibm.com]
Sent: Tuesday, September 02, 2008 2:25 PM
To: nodalofficer.south3
Subject: RE: Reminder 2: worste customer service
Importance: High
As Discussed,
Kindly provide the update for the below concern.
Thanks & Regards
Mahesh.M
IBM INDIA PVT. LTD, ,
Fortius Block, First Technology Place,
Plot No 3, EPIP Industrial Area, Bangalore - 560066
Å+91-080-226-69936 (Direct) ÊFax :
› maradhay@in.ibm.com
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pic11933.jpg)
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Board à IGA IS Support section.
"nodalofficer.sou
th3"
<nodalofficer.sou To
th3@vsnl.co.in> Mahesh Aradhaya/India/IBM@IBMIN
cc
01/09/2008 17:56
Subject
RE: Reminder 2: worste customer
service
Dear Mr. Mahesh,
Greetings from Tata Communications.
This is to inform you that we have already escalated the issue to our
technical team and our executive will contact you regarding the technical
issue.
We regret for the delay and inconvenience caused.
Regards
Nodal Desk South3
-----Original Message-----
From: Mahesh Aradhaya [mailto:maradhay@in.ibm.com]
Sent: Monday, September 01, 2008 5:23 PM
To: nodalofficer.south3@tatacommunications.com
Cc: customerservice@tatacommunications.com
Subject: Reminder 2: worste customer service
Importance: High
below is the acknowledgement which ensure that one of the member from ur
team as opened my mail & so for I have not got response for it. going
ahead, I will wait for maximum of 30 minutes if not replied same will be
escalated to Regional Manager
"Your message
To: nodalofficer.south3@tatacommunications.com
Cc: customerservice@tatacommunications.com
Subject: worste customer service
Sent: 8/31/2008 9:57 AM
was read on 9/1/2008 10:12 AM. Reporting-UA: CS-PHILIP.vsnl.co.in;
Microsoft Office Outlook 11
Final-Recipient: rfc822;nodalofficer.south3@vsnl.co.in
Original-Message-ID:
<OFE0CC6892.D4158E92-ON652574B6.00158A32-652574B6.0018F94F@in.ibm.com>
Disposition: manual-action/MDN-sent-manually; displayed
Thanks & Regards
Mahesh.M
IBM INDIA PVT. LTD, ,
Fortius Block, First Technology Place,
Plot No 3, EPIP Industrial Area, Bangalore - 560066
Å+91-080-226-69936 (Direct) ÊFax
:
› maradhay@in.ibm.com
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Use My Help (Embedded image moved to file: pic03933.jpg) It's the Helpdesk
at your fingertips! Click Here (Embedded image moved to file:
pic15031.jpg)
Log a Ticket Now instantly without contacting Helpdesk! Click Here
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pic21512.jpg)
For a Complete User Guide – Refer IGA End User Guide updated in Bulletin
Board à IGA IS Support section.
----- Forwarded by Mahesh Aradhaya/India/IBM on 01/09/2008 17:24 -----
Mahesh
Aradhaya/India/IB
M To
nodalofficer.south3@tatacommunicati
31/08/2008 09:57 ons.com
cc
customerservice@tatacommunications.
com
Subject
worste customer service
Hello team:
My login ID : mahemall
domain:vsnl.net
Saturday night ( on 30/08/08 ) I started dowloading 15 GB of file &
estimated time, as indicated was around 42 hrs. when I checked on sunday
7.00 AM I could notice that my login session got expired. hence I gave a
call to 18002097070.
Sathish answered to my queries & said that if the system is ideal for more
than 6 hr it is natural that session get expires. I had a conversation for
more than 28 minutes but he was only concerned on explain the cause for the
problem & he completely failed to provide permanent solution for my
problem. later I asked to provide the escalation matrix for which he
completely ignored saying he cannot transfer the call to his supervisor nor
he cannot provide escalation matrix.
I do lot of automated stuff on internet that requires active internet
connection with Dynamic IP for more than 48 hrs.Kindly take a necessary
action & provide me
1. proper permanent solution so that I need not to sit in front of
computer for every 6 hrs nd keep my login session active.
2. information on 1st, 2nd & 3rd level of escalation matrix for such
type of queries
Thanks &
Regards
Mahesh.M
IBM INDIA PVT. LTD, ,
Fortius Block, First Technology Place,
Plot No 3, EPIP Industrial Area, Bangalore - 560066
Å+91-080-226-69936 (Direct) ÊFax :
› maradhay@in.ibm.com
(Embedded image moved to file: pic05952.jpg)
Use My Help (Embedded image moved to file: pic16116.jpg) It's the Helpdesk
at your fingertips! Click Here (Embedded image moved to file:
pic02393.jpg)
Log a Ticket Now instantly without contacting Helpdesk! Click Here
(Embedded image moved to file: pic11079.jpg)
For a Complete User Guide – Refer IGA End User Guide updated in Bulletin
Board à IGA IS Support section. |