Target
reviews and complaints

I received the Jaybird JB-200 Bluetooth Headphones as a gift for my birthday in September of 2009 from my best friend in Boston. She knows how often I go to the gym (6 to 7 days a week) and overheard me talking about how much I liked the Bluetooth headphones I had seen at Target. As a surprise, they were mailed to me here in South Florida as a belated birthday present. Since I had only seen them a few days prior, I know that the cost was about $130. Included in that package was a three-year extended service plan from Target.

I was excited to use them and couldn't wait to get to the gym. I charged the battery as instructed and when completely charged I hurried off the gym. I had to adjust the headphones until they fit in my ear, but after a few moments they seemed to fit. I noticed that I had to adjust them about 10 seconds later, then another 10 seconds and then another 10 seconds; this last through the entire length of my hour and a half long workout. Stubborn as I am, I figured I must be doing something wrong, I reread the instructions and tried them again the next day at the gym; but I kept experiencing the same ill fitting problem.

Since then, I have tried to use them half a dozen times, but have been unsuccessful. These headphones have done nothing but sit and collect dust since then. Yesterday, I decided that since they still have the extended service plan for over another 2 years, I was going to see what could be done at Target.

I walked into the Fort Lauderdale store with my extended service plan and headphones in the original package. I told the woman at the guest services counter my issue. I was then told that I had to call an 800 number, submit a claim, mail the product back to Target and wait for it to be repaired or by chance given a new one. I know for a fact that this was not explained to my friend who purchased the 3 year agreement for me, otherwise she would have never done so in the first place. Furthermore, the packaging on the 3 year service plan doesn't have say anything about shipping the product back AT ALL. In fact, one would only know what the exact terms and conditions are by purchasing the gift-card-esq packaging then opening the perforated edging and read the conditions which were folded up into a tiny, one inch long, square.

Why would I have to send a product back to Target that does not fit my ears correctly and wait for a 'repaired' one to be sent back to me, when I know they will not find anything electronically wrong with the product. The Jaybird headphones work, but I cannot use them! I am beyond irritated!

So am I just to assume that this was $149 ($130 + $19 Three year service plan) plus tax and shipping thrown down the drain? I haven't even told my best friend that these do not really work well, as I know that she not only spent a lot of money on these, but wanted to do something really special for me.

I received a call from a very rude woman in the Target executive team who would not help. After communicating, each time I talked with her to the corporate office, she called a few minutes ago. She told me that Target absolutely would not help and that I should work with the manufacturer. As if that wasn’t bad enough, told me to ‘respectfully not contact’ the executive team anymore and proceeded to hang up.

NEVER AGAIN WILL I SHOP AT ANOTHER TARGET EVER! That was the last dollar they get from me or any of my friends, family or co-workers.

I will attach the 3 Emails I have emailed explaining my problem.

LETTER 1 Sent on AUGUST 5th 2010
I had the worst experience with Target today. I ordered some curtains that I already have at home because I love them and wanted more for our new house we are building. I currently have spent well over $2, 000.00 (recently) at your store or on line. I bought a kitchen table, a couple of end tables, throw pillows, a complete set of matching dinner dishes and bowls etc... It goes on and on. There isn’t a time when I walk into your stores and buy something that was NOT on my list. Well as of today I am done. I tried to purchase more curtains and 2 chairs that I also fell in love with my order was $281.00. When I was looking over the order info, somehow I didn’t see that it had saved my last credit card info, (which was my debit card) and when I was done reading the info I pushed continue thinking that I would have another screen to put in the credit card info. NOT THE CASE! Well at that point I figured no big deal. I will log on to track the order and change the payment. When I received the info I saw a 1-800 so I called that thinking it would be faster. I got disconnected a few times and also waited. By the time I got through they said it was already being processed too late to change the payment info.(all this was in a matter of 5 minutes) I remembered that I saw on line a "button" that I could push to cancel my order. Went back on line and did just that. It said "YOUR ORDER HAS BEEN CANCELLED"!
A huge sigh a relief. So then because I still at this point love TARGET and was really looking forward to putting those chairs in out new home, ordered everything again. Then realized I better check my bank account to make sure my order was cancelled. NOPE it wasn’t, it was pending and my account was now in the NEGATIVES! So I called again this time asked to have my 1st order cancelled. She asked for all of my info and said i'm sorry we can not do that! WHY NOT?!?!?! I always order things from you or purchase them in your stores. I asked to speak to someone else and she would not let me. We argued for a few minutes and at this time she suggested we cancel the other order that’s the only thing she can do. I said fine. Well because she had to ask for my info again and I argued with her for so long that order has been processed too! So Now I have 4 Chairs when I wanted 2 and 4 curtains when I wanted 2. If this were you wouldn’t you be rather upset. Originally this was a small error on my part, but it turned to a huge ordeal and made me want to never return to target. So in return for all of this trouble I want my account credited back and I want to keep all 4 chairs and curtains. I will pay the original 281.00 but will not pay the additional and will keep the 4 chairs. I think that is what anyone would want in this situation. Its rather upsetting to be let down by a store I love so much. I get everything there.

LETTER 2 Sent on August 5th 2010
That was the 4th attempt to try to get you to understand why this is such a big deal for me. Now you are telling me to send the order back and then you will refund my money. I guess you don’t care that you are going to loose a very loyal customer. Since you are not willing to make your customers happy anyway possible, I will not send the order back until my account is credited in full. This is my debit account. Since YOU put it in the negatives the Line of Credit will cover it, then I have interest to pay on that. I will not pay for that. I can not believe that your customer service is this poor. My husband and I own 2 very successful companies and our #1 is customer service. You are greatly lacking in this department. It’s not even a matter of money anymore, it is now a matter of morals, and what is right. If you would have just cancelled my order in the first place this would have never happened, and I would not have one bad thing to say about Target. So to answer your question, NO your email did not help me at all. I buy things on line all the time. I have cancelled orders. I do not see why this could not have been done 5 minutes after it was ordered! (Literally)
Katie

After no response I sent the 3RD letter today August 12th 2010
Re: order # [protected] and order # [protected] I have received these orders, when I only wanted one order. You refused to cancel and order and YOU and I both know that you very well could have, if you cared about your customers. What makes this even worse is the fact you "couldn't" Stop the order but when I received my curtains they came in the same exact package. Explain that to me with out lying please. AS I stated in my last email I DO NOT want all four chairs and all four curtains, nor will I return them until my debit account is refunded. I do not use that account anymore so there was very little money in their. So now it went into the negatives. Thank GOD that I am smart enough to have LOC on that account. That is the only reason the order went through. But now because of your selfishness and down right rudeness, and lack of care for your customers, I am paying interest on that because it was put on that LINE OF CREDIT! If this was you (WHO EVER IS IN CHARGE OF CUSTOMER COMPLAINTS) you would be furious as well. I am going to keep emailing and calling until you credit my account. This is ridiculous and I can not believe that Target would do this. If this was Wal-Mart that I was dealing with they would have stopped the order when I asked (5 minutes after I realized the error). That is why Wal-Mart is a monopoly and they are #1. I guess you don't care if you loose a customer for life. I would like a phone call to confirm that you are crediting my account. I will not stop.

Thanks
Katie

I bought my wife a white WII system for her 65th birthday. When I finished the new family room all the TV components were black in color and the WII system was white and still new in the box.

I thought it would be easy to simply return the "New in Box" unit with sales slip to Target and EXCHANGE it for a Black one.
Not so easy, I was informed that my official Target Receipt had "EXPIRED" a few days earlier and I could not exchange the unit.

I thought that this was a silly excuse not to exchange the white unit for a black unit and took it to Target Corporate instead of just
store level. They re-affirmed my official Target receipt had EXPIRED and no exchange was going to happen.

My solution now is not to do business with Target stores, I do not read the ads that arrive weekly, I do shop good stores such as
Walmart, Sears, JC Penny, of K-mart instead.

Asking over 65 crowd to boycott Target, they don't think in Target management...

Recently (Friday July 30) I experienced much less than satisfactory service at the Atlantic Terminal Target in Brooklyn NY. A week-long sale in the "Home" department was underway and my goal was to buy a comforter and sham set in Full size. Upon inspecting the displayed bedding sets, there were no Full sizes.

Nearby were Target Team Members Takeya and Kelly who were engaging in what seemed to be a funny conversation. I slowly approached and said "Excuse me, I don't mean to bother you but could you tell me if there are any full sizes in stock (in the SpringMaid collection) or if you only have what I see here?" My request was met with a disgusted stare by the male Team Member (Kelly) but the female Team Member proceeded to borrow a scanning device from another Team Member to check if there were any more bedding sets in Full size.

Takeya discovered that there were more sets and told me she would find someone to retrieve it for me. The whole time I stood there, Takeya and Kelly boasted about the fact that they had "loafed" the whole day and should start working. Even the team member whose scanner she borrowed and whose tag said "New Team Member" described himself as a "loafer." I knew that I was going to be in for poor service or maybe even no service but I gave them the benefit of the doubt. As she promised to return with my requested comforter I said "Thank you" and waited in the aisles.

After 30 minutes had passed, I asked two other Team Members if the comforter was really in stock, they said that it was not and asked me who told me that it was. One Team Member stated "was it a girl? No offense but she don't know what she talkin' about." I remained in the Home Goods section for 2 hours before Takeya and Kelly returned. They must have been shocked that I was still there but they had no intentions of approaching me or explaining why they never returned as promised. I had no desire for what I'm sure would have been a weak explanation.

I made another selection in the Home Go0ds section and prepared to leave but not before I overheard them (Takeya and Kelly) giving another customer their names for her to leave a positive comment about them. Kelly was complaining to the new customer that another customer was "an ugly ###" and that she had called him a "###". Takeya stood by laughing and ignoring me as if she had not previously told me she would help me.

The rest of my experience felt sour as I felt mistreated by two self-proclaimed "loafing" Team Members who probably believed it was okay to ignore a "guest" who seemed too nice to complain.

On July 23, 2010 my father and I entered the Target store, located on Route 10 in E. Hanover, NJ, around 5:15pm. Shortly after entering I noticed the security guard following us throughout the store. She followed us to the electronics department and I loudly relayed to my father "The security guard is following us", then she quickly scurried away and disappeared into another section of the store. I contacted the manager and he stated that he will speak to the white female guard. This is a prime example of racial profiling and the white female guard should be fired. I am a graduate from MSU and a Middle School teacher this type of treatment is unacceptable.

I bought 2 dvd players for my car and 3 year extended warranty.
Less than a year my dvd player stop playing so I called to claim warranty.
The ONLY warranty rep. name Cindy who seem to have the worst day of her life or just a ### gave me and wife the worst service of our life. Even though it was a wear problem she said we have to talk to manufacture to see if they will cover it and they will CHARGE US for new dvd players. So I asked her why I bought this 3 year warranty that says "Service plan offers:Normal wear and tear item". She told me the same bs. When I asked for her supervisor, she would said it would take around 24 hours.
DO NOT BUY ANYTHING FROM TARGET BECAUSE IF IT BREAKS YOU ARE SCREWED...EVEN WITH 3 YEAR EXTENDED WARRANTY.

I have been getting several of my prescriptions filled at Target for over two years. Two days ago I went to get one of them filled. The drug is a controlled substance so I have to get a new prescripton every month from my doctor so she gives me two at a time and when one runs out then I have the next prescription. So for this SAME DRUG and the PRESCRIPTION EXACTLY THE WAY IT HAS ALWAYS BEEN for over two years, when I dropped it off to be filled while I bought groceries I asked if they had a suffiient quantity on hand and was told yes. So I was getting groceries when they called my name over the P.A. and this different pharmacist who I later learned (Crystal is her name) is actually the supervisor of this Target pharmacy. But she told me she could not fill the scrip because my doctor wrote it wrong. Then she started on about tablets and capsules and blah blah. Anyway I said well then please call the doctor and she said "I Can't" (I won't would be more accurate). So basically she tells me she won't fill this drug that I have gotten there for over two years and she won't call to get her question answered. I abandoned a cart full of groceries and left. I went to another totally different pharmacy (not Target), gave them the scrip and they filled it within 15 minutes with no hassel. So obviously Target filled it before and then this other pharmacy filled it but Crystal the supervisor refused (she kept saying IT'S AGAINST THE LAW (for me to fill it). I had just gotten electrical/phone service restored to my house after it was out almost 2 days due to a storm and really didn't need the additional hassle or the annoyance. I was so furious I never even thought to point out that if it was breaking the law then Target had been breaking it every month for 2 years.

I called two days later and talked to another pharmacist and he got out all my old scrips and apologized and said he saw what the problem was the doctor wrote it for tablets but the drug name (not generic) came in capsules. It seems the capsules are timed release. Based on this other pharmacist REASONING POWER he was able to figure out, as every pharmacist had before, that it was indeed supposed to be tablets as written and not capsules and he knew that because the scrip of mine is for 7 pills a day throughout the day and it wouldn't be written with timed release capsules as it would be an overdose. PLus he said if he had questions he would just call the doctor. I said I asked Crystal to and she flat out REFUSED to call the doctor. So she (this supervisor, no less) couldn't figure out what everyone else managed to figure out previously and she wouldn't call my doctor, in essence leaving me without my prescription.

I WILL NEVER EVER fill one more prescription at Target if that is the mentality of their supervisor. This older pharmacist I talked to said he was going to take it upon himself to move it up a level to Crystal's supervisor so they know the kind of unacceptable behavior, rudeness and unresponsiveness to my requests that they can expect from this "Supervisor" who is apparently young and "upwardly mobile" despite the fact that she doesn't know what she's doing. Target apparently advances not the people with the knowledge but the Young and Up and Coming.

Give me the tried and true experienced every time and save me from Supervisors (who don't deserve to be) every time.

I bought a Nintendo DS for my grandson last September. I bought the 3 yr. extended warranty because I was told I could just return the item to the store if anything happened to it and they would replace it. Well, recently the left hinge broke that holds the screen on. I took it back to the store and was told I would need to send it in to their warranty department and that they would send it off to Nintendo to be fixed, but that it was probably not going to be covered because this is not considered "normal wear and tear". I spoke to the Manager on Duty who said there is nothing he can do, but gave me the customer service 800#. I called and was told the only thing they could do was file a complaint and use this complaint to train their assiciates not to sell their warranties in this manner. They will not honor what I was told and replace the item.

The entire reason I bought the extended warranty was because I was told I would not have to send it anywhere and that they covered it if it were to break - period! I have purchased other large electronics at Target and have always purchased the extended warranties, but now I am afraid I have been taken for a ride on all of these. This is a total scam and shoulod not be legal! Isn't this consumer fraud?

I was in line, three costomers down from the cashier when i heard the cashier lady raised her voice and started ranting on at the costomer in line. Apparently the woman checking out made a complaint that it was ridiculous for the cashier to ask for her id when buying glue. Thats all it took for the cashier to loudly reply that it was the store policy that they check for id when purchasing such items and glue and that if she ever came back to buy some more glue, that she would ask for her id again because she wasn't going to loose her job over a costomer. The costomer then said ok, she understood and the cashier then continued to yell, stating that if she had a problem with the policy that she could walk over to the costomer service desk and ask them for corporate contact to complain to them. The costomer then left and the cashier told her to have a nice day and then continued to comment and rant on to the remaining costomers in line about how she told the woman off. A security man then walked over to her and then they carried a conversation on about how that lady won't be returning to her line, gloating even about how she handled her for good. The security man then adding on, saying that costomers can leave happy, or they can just leave and thankfully he wasn't standing there or she really would have gotten it. This hasn't been the only time Targets costomer service has been bad, but this incident bothered me enough to go the extra length and speak up. I tried to call the store and talk to the manager but when I called, the operator wasn't very friendly either and I waited to be connected for 15 minutes before I hung up.

I paid cash for products and was charged on a target card also. I was not informed by the associate that my purcase would be put on a target card in order to receive 10% dicount and the associate charged the card and also took my cash. I did not know the card was charged until two months later when I received a bill. I filed a dispute with the target stores and went to the store where I made my purchase and the manager said she would look into it through the video at the store, then she came back and told me she couldn't go back that far. She also stated that the store does not count drawers the just bag the money and take it to the bank and the bank only notifies the store if they are short not if they are over. The dispute associate claimed that they found the receipt with my signature on it and I informed her that I was led to believe that I was just signing to get the 10% dicount not agreeing to pay with the card. I would have never applied for the card if I had known I would be charged twice. Now they call me everyday at least two times a day bugging me to pay what was already paid. I will never shop at target again and I am letting everyone I know what they have done. The store or it's employee riped me off.

I have been shopping the Boulder, Co. Target for three years now and usually come away quite satisfied. I know I have even written at least one comment card praising an employee in the electronics section for doing a great job.

Today, about an hour ago I had a different experience. I bought an Eddie Bauer air mattress there last year, used it for a trip or two and put it away. It worked better than I expected and I was very happy with it. When I used it for the first time this year it required a refill at least once a night. It is battery powered so it was only a minor thing to do so but in the middle of the night... you know.

I brought it into the store today and explained the situation to Jenny at CS. In short terse sentences she explained your policy. It went pretty much like this after I explained my issue to her.

Do you have the receipt?
No.
Do you have the credit card it was purchased on?
Yes.

You will have to go find the exact item you are returning and bring it here so I can get the barcode.
What if you don't sell this one anymore?
Then you can't return it.
I found the warranty card and it said Eddie Bauer would take car of fixing it or replacing it within a year of purchase. They even cover the freight.
That's Eddie Bauer, not us.

I thanked her and with sarcasm told her how helpful she had been.

When I got to the section I found no product that matched mine "exactly". There was oen that was very similar but in a different size. While staring at the choices for a good while I was ignored by a staffer that was too busy stocking the product he had just brought out to even make eye contact. My first impulse was to go get a manager, hand the mattress to him/her and ask them to throw it away for me as it is now garbage that I have no need for. Instead I went back to CS to get Jenny's name (she had moved to the Photo counter) and possibly get better help. I waited in a short line, watched another CS staffer leave and when the last one was free she just stared at me for a short time then offered to help. I decided she was not worth the trouble and asked for a comment card at which time she confirmed my first thought by not knowing what one was. Didn't even bother getting her name.

To say I was unhappy at Target today would be an understatement. Sorry so long winded, but I believe the whole story is the important part. It was not just Jenny, she was only doing the job, same with the floor staffer. I don't know WHAT the last person I dealt with was doing in CS. It was the combination of all this that really made me decide to only buy extremely cheap or disposable items at Target from now on.

As a qualifier, I worked for a company called REI for over 11 years and have seen a lot of time behind the CS counter as a staffer and a manager. I believe I have returned a total of two other items to this store and had a great experience both times, more than I had expected. I am not looking to get anyone in any trouble nor to change the crappy policy, but thought you should know.

Incompetent employees at Target Optical in Aliso Viejo. Two purchases-two bad experiences. Took one month to get my glasses correct. I picked up sunglasses and stated it was too heavy. Without looking at the order or even my sunglasses, Lisa states they are thick because it takes 7 layers to polarize the lenses. Took them back again and Carla states they made plastic instead of polycarbonate. They each blamed one another for the mistake. Lisa does not like to make adjustments for fittings. Seems like she doesn't know how or want liability in case she breaks the frames. She broke my first frames by adjusting them. For my second pair, I had to tell her how to adjust. They both tell me they are trained opticians. I seriously doubt it. Target needs to improve on customer service and to hire competent opticians.

I closed my Target Visa account in July 2009, and paid it in full. I called Target to close my account and requested a final bill. I never received it, and thus, forgot all about it. That was my first mistake. It wasn't until I was looking up my credit score when moving that I noticed my Target account was over 120 days past due.

Immediately, I called Target and talked to someone on the phone for at least a half an hour. The reason why I never recieved a final statement, was because the balance was less than $10 so it was "not in the computer" to send me a statement. I asked, "How am I supposed to pay for something that I don't even know exists? I asked for a bill and never got one."

They supposedly removed all of the finance charges and were supposed to mail me a final bill, which was for $5.62. So, they didn't actually send me a final bill but just a copy of the August 2009 statement. At any rate, I paid the $5.62 by check, and thought I was finally done with this nonsense. They were also supposed to remove the negative statements on my credit report. Of course, I didn't have a lot of faith they would actually follow through on that so I also filed a dispute with Experian.

So, fast forward another couple months -- I check my credit report again and lo and behold, not only is the delinquency still there, but I'm also 30 days past due on the account. I tried to log into my Target Visa account online and it still worked (mind you, I don't want it to work, I just want to be done with Target Visa forever with no more charges! I thought that's what it meant when you closed an account). I had a $10 balance. I called them up immediately.

The first lady I talked to tried to remove my charges again. She said they wouldn't show up as $0 until after the next billing period is over (in about 2 weeks). She was trying to rush me off the phone, but I still had negative charges I wanted removed from my report, and didn't really want to answer of, "Call back after the next billing period to make sure I did my job right." So I said, "Who can I talk to that can remove the negative statements on my credit report?" and she said some snarky thing about how it was my fault I didn't pay the charges. I said, "Excuse me, I paid my account in full and requested a final bill that was never sent to me, so it that is TARGET's fault, and I will not stand for having these ridiculous delinquent statements on my credit report!" she she transferred me to an Account Services Manager or something like that.

Anyway, he told me that the account should show $0 within 24 hours, and that he removed all of the delinquent statements from the credit reporting and that I should receive a letter within 10 days. Why this couldn't have happened the LAST time I called, I don't know, but Target's inability to close my account and not charge me any more money is really frustrating. This has been going on for almost a year, and I don't really trust that they will actually be lifting the negative statements off my report. I guess we'll see what happens.

I can't say I will never be shopping at Target again, but I certainly will not be getting their credit card. The less credit cards I have the better, IMHO!

The reason I hate shoppong at Target now is because they moved it out of my area. I have to go way across town to another city to shop at their store. I prefer to shop with them instead of Walmart but as you can see there is a Walmart on every corner and in every city. Why can't Target be like that, at least have 1 in that city. Some of us don't always like going to Walmart or the or their grocery store. I liked it when Target was right down the street and I could zoom over there if I needed a quick outfit to wear or gift to buy and even make my credit card payment. Target move back to the South Garland, Texas area.

I was a regular shopper at the Dickson City, PA Target Store until recently. I attempted to return a lucite bracelet with rhinestones after 3 days with the receipt after one of the rhinestones fell out. I was told by Customer Service that since they did not have an identical bracelet in stock, they could not match it, thus, they could not refund my money, nor give me a store receipt. My receipt listed "lucite bracelet" @ $9.99, and the other items were either clothing or brass jewelry so I pointed out that obviously this was the item in question.
The CS person told me that they didn't know if this bracelet in question was indeed a Target item or another store's item. Mind you, I was wearing the other brass jewelry I had purchased at the time. I asked for her superior, who explained the same rules. Then asked for the Jewelry Department Supervisor. That supervisor told me they didn't keep any inventory paperwork and an independent stocker came in on "some day during the week" and "perhaps if I was lucky, that independent would again stock that bracelet and I could get my money back." I asked for the store manager. Along came a woman about 28 years old. She went on to explain the same rules again.
Now I had 4 women staring at me, arms locked across their chests, defying me to say anything else. "What is the CS number to call in corporate?" I said. The store manager gave me the number.
I called. The man there told me to hand the phone to the store manager where she actually argued with him! I had put my cell on speakerphone, so now other customers were listening to this hilarious and ludicrous scenerio. She was refusing him when he was telling her to give the customer her money back. Finally, the CS worker took it upon herself to give me my money back quietly (probably to get rid of me and the growing crowd that was listening to the speakerphone).
He asked to speak to me then. He gave me a ticket # and asked me to call Corporate the next day. I called and had to speak to two people before I reached a supervisor that would pay any attention to this lack of customer service. Amanda at CS Corporate supposedly is turning this matter over to the executive that handles the Dickson City store so that he can review his managerial employees.
Moral of this story? Do not buy costume jewelry from Target Stores if you ever think you will return it. Why? They won't take it back because they think you are returning someone else's merchandise. Don't bother saving your receipt. They don't honor it anyway.
Right now I'm collecting my old (up to 90 days receipts) Target merchandise that I can return and taking a trip. I've had it with them. That "rule" just pushed me over the edge.

Complaint #1: I am concerned about being told by a clear that it is my responsibility to make sure that all of my packages are place in my cart from behind the counter. "Next time, make sure you are aware of it being your responsibility to . . . ." Did not offer an apology for my having to return to the store (Gas, time, etc.).

Complaint #2: Was not initially informed that I had not been given an entire bag of merchandize rather than just one item. When I called to find out about the softball that was missing ffrom my items, I was told that "if" it were there I could come and pick it up. IWhen I identified the item, I was not told that I had left several other items. At home, when I looked for other items, I had to call the store again, and ask about the other items. At that time I was told that they had a bbag. Why? The clerk had to search the bag to find the softball. If Target is doing this to other customers, they are probably keeping a llot of items that they are not informing customers about. It is not until they are missed that we begin to question managers/supervisors, etc. Also, why do I have to speak with an individual that suggests first: that I am not telling the truth and that does not bother to explain the entire process and that puts the blame on the customer. Makes me want to shop at Walmart. Unless I get a response from Target, I will never shop at Target again. This may not seem like much to such a large corporation. Actually, I am expecting the same response I received from the employees because usually they respond to customers based on their training.

I went to the Electronics department to seek assistance regarding a prior Target purchase of a dvd/vcr combo. No one was at the register so I pressed the customer service button. It said that "someone would be with me within 60 seconds". I waited. No one showed up. After the 60 seconds, I pressed the button again. Still no Target team member. I opted not to press it again since no one was responding. I just stood at the Electronics cashier counter waiting for someone to surface. Finally, after 2 additional minutes a team member named Jess walked up to the cash register counter. He walked inside the cash register counter and began to organize something on the counter. He looked up at me, didn't acknowledge me, and proceeded to continue organizing whatever he was working on. I continued to stand immediately in front of him and tapped on the counter. He did not look up anymore. He did not greet me. He didn't say anything. He acted as if I didn't exist. I was so enraged that I proceeded to go to the customer service desk and request a store manager. A team member named Kevin came over and asked how he could help me. I told him what had just happened. He responded with a very weak excuse for Jess's behavior. Kevin said that if Jess did not have his walkie on the correct channel, he would not have ever heard the pager request. I told Kevin that I understand that excuse, yet no one responded to the pager AND when Jess did arrive to the register he blatantly ignored me. Kevin offered the excuse about the walkie again. Clearly, I was appauled that he was unapologetic for the lack of customer service on Jess's behalf. There is never any excuse to ignoring a customer especially when they are standing in front of you. A team member does not require a walkie to SEE that a customer is standing directly in front of them awaiting service. This was an absolute horrible experience. As a result, I am going to return the dvd/vcr combo and purchase it from a store that is willing to provide customer service!

Does anybody have connections with a state senator? I'm pretty sure it will take an act of congress to cancel my Target Visa Credit Card. I have spent two days with customer service, which is an oxymoron, they provide no effective service and I feel more like a criminal than a customer.
Because of problems with them I decided to cancel my card. I have a zero balance and have made no charges for over a year. I called and was told to mail or fax copies of my drivers license and social security card (front and back) along with a utility bill and paystub; I might as well post them on the internet and beg for identity theft! I called again to verify this and they won't. I asked for terms of cancellation and they mail them after a host of security questions that make me wonder how they got the information. Yikes! I feel trapped in an episode of Twilight Zone.

My daughters purchased a CD in Jacksonville, for my birthday & because the cashier was having problems with the paper roll for receipts, she asked if they really needed the receipt. They advised yes because it's a gift so the manager reluctantly went to her office to print one.

The CD was damaged so I went to my local Target to exchange. The GSTL "Melena" was very rude & argumentative, stating I could not use that receipt because it didn't have a "V something number & this is what she always tells her guests. When I told her my daughters had specifically told the Jacksonville Manager they needed it as it was a gift, Melena continued to argue that it wasn't any good & again & again told me she always tells her guests this. I did not want a refund, simply an exchange for the exact same CD. She continued to be snippy & argumentative. I found this to be very unprofessional.

I go to this Target a minimum of 2 - 3 times a week & almost always purchase goods so I don't appreciate being treated in this manner & as much as I have always liked Target, this has given me a bad taste & I will not frequent the store as often as I have in the past

I went in to a Target store in Duarte, CA, looking for a particular item that I saw on the store's web site. I found it no where on the shelves, and decided to ask an employee for help. After I explained to the employee what I was looking for, she, who looked very confused and puzzled, yelled out to another employee about 10 feet away from us something in Spanish. I wasn't sure whether the first employee understood what I was telling her as she never spoke a word to me. She simply turned to the second employee as soon as I finished and they proceeded to have a discussion in Spanish (a language I do not understand). From what I gathered by their tone, they were not sure what the answer to my question was. Then a third employee walked by, and the two motioned for her to come join us. They pointed at me, as though to indicate that I have a question. I asked the third employee if she speaks English, and she answered that she does. I was relieved to finally come across an employee there who understands English. I explained to her what I was looking for, and she pointed me in the right direction.

I came home that day somewhat upset at my experience. So I wrote an email to the email address I found on Target's web site, explaining in detail what happened. The following day, I received a response from someone named Dylan from Guest Relations. He wrote a few short lines in a cold and insincere tone, thanking me for taking the time to write, but never apologizing for what happened. He wrote, "the team members we employ nationwide represent the diversity of the country and communities where our stores are located." Yes, Duarte is a predominantly Hispanic community in southern California. Does that mean I should be subjected to this sort of customer service? I wrote back to the guy telling him I shall never set a foot in another Target store again. He responded, "I'm sorry we aren't able to assist [you] further."

This sort of an attitude from the Guest Relations department of a superstore, is just downright disgusting, and I would have expected better from Target.