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4.3 3636 Reviews

Target Complaints Summary

186 Resolved
595 Unresolved
Our verdict: When using services from Target with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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J
8:27 pm EST

Target team member

I work at the target in greensboro, nc, store 1078 and team member (Gstl) destiny made a racial remark to another team member who is african american and it offended me. This incident happened around the beginning of december. I would like her to be removed from this target because not only me and the team member was insulted by it but other african american team members were and its unacceptable and uncomfortable to be around her now.

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7:09 pm EST
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Target purchase video game

let started by saying I waited on along line on black Friday 11/28/16 to purchase this video game for my 11 years old son the game was nba 2k 17 which I got took it home wrap it up put it under my tree for Christmas just to let you know how disappoint my child was when he open the game and the disk wasn't the right game in it somebody or employee who works there somehow switch the game out this was a Christmas gift for a child in which the grince stole his Christmas and joy I'm going to the store tomorrow to give this wrong item back but I want to let you know this isn't right or fair to a kid that got rob on Christmas day 12/25/16 there should be some resolution to this matter Darrell ridgeway [protected] now my son saying to me if they still have the real game

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10:19 am EST
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Target incorrect sales information received prior to purchasing nintendo ds3 game

US friends, living in Encinitas, California, adviced me to purchase with Target which I did on 17th dec 2016.

Two days earlier I asked a male sales person if the Nintendo 3DS games sold at Target could be played on a European Nintendo 3DS console. He replied that this was possible. On dec 17th of 2016 I asked a lady sales person the same question since I wanted to make sure to make no mistake. I showed her the console we use in Europe and pointed at the 3DS game I wanted to purchase. She also confirmed I could play these US nintendo 3DS games on a European 3DS console.
It was only after the teenager here in Belgium, whom the present was for, opened the box and tried to install the game on his European 3DS Nintendo console that he informed me it was not working.
I immediately filed in the online survey of Target on dec 20th, 2016 using my User id: [protected] to inform you of what happened but got no reply so far. That is why I have decided to fill this official complaint.

I have been misinformed twice by two seperate sales persons of Target Encinitas because of which I bought a game wich can not be used at all by the unfortunate receiver.
I therefore ask for a refund.
Yours sincerely,
Carine Van Hee

Belgium

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M
8:32 am EST

Target customer service

I went to target to replace my virgin mobile phone. Had to wait over 20 minutes for help. There was only 1 person covering the whole dept. Decided on a phone. While ringing up he informed me that they had priced the item wrong, but I could go to customer service and they would give me the price advertised. Waited in line for over 10 minutes to be told that they couldn't change the price on that item. When told that I would go elsewhere they said go. I went to best buy where I was treated so well that I ended up buying a $600 dollar phone and a new plan to go with it. Will NEVER shop at Target ever again. This took place in the Hagerstown, Md. store.

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1:25 pm EST

Target rude manager

I was leaving the Target store in Toms River, on Hooper Avenue when a worker named James blocked my way with a cart. I waited for him to get out of my path and after he did I proceeded on my way when he commented, "You're welcome." This rude remark was meant to imply that I needed to say excuse me when in fact he was the one blocking my progress and therefore the one who was in need of an "excuse me" comment. When I told him I didn't care for the comment he said "too bad." I asked for the manager and he told me HE was the manager. I asked for his boss and all I was given was a guest relations card. When I called to complain I was hung up on twice. Don't know if it was by accident and don't care. They're customer relations is unacceptable and the manager was ridiculous. I won't be shopping there any more.

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11:55 am EST

Target customer service

Target has the worst online customer service i have ever experienced. The people are very, very rude and hung up on me twice because they didn't have a solution! And that was the supervisors! I waited on and off hold 2 different times, spoke with 4 different people and spent over 2 hours on the phone and was never offered a resolution so now my son won't have his presents in time for christmas! Don't believe the guaranteed by christmas delivery because i ordered a week ahead of time and my items won't be arriving until the 27th but customer service says there is nothing they can do that it's ups's fault. And even though i offered to rebuy the items so that they could get them to me faster in a different shipment they said they aren't authorized to ship them to me any faster without me paying for it! They claim they have to wait until my items don't arrive on the 23rd (Even though they talked with ups who told them they won't) and then they can try to ship them to me... So how will i get them by christmas?!?!? Then i offered to drive several hours to get them at a nearby store if they would just match the price of the ones i bought on sale the other day but the woman told me they weren't able to do that either... Seriously target?!?!?! I thought so much better of you than this level of incompetence. My poor 6 year old son won't have his 2 lego sets for christmas and it was the only presents he is getting besides stocking stuffers.

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7:07 am EST

Target store experience

Hello. I had the worst check out experience to date at Target the other day. It took almost half an hour to check out at the register, and that does not include standing in line, only check out. First, Charlotte told me she would not take my "Xerox" coupons (they were target.com printable coupons). Then, after she packed away everything and was scannning coupons, she repeatedly made me search and dig out products to prove to her that the coupons indeed qualified. For 1 of the food items, as I saw later on the receipt, she ended double charging me. She took the longest time scanning and putting away items. She did not apologize once and treated me poorly. FYI, I love Target and go there on a regular basis as well as shop online. I hope something is done about this awful experience so that it does not happen again. Thank you.

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F
10:27 am EST

Target target.com order delivery and followup customer service

very disappointed in the customer service i received from Target's customer service online.
I placed a large order ($132) on 11/27 #[protected] which was split into 3 packages. package 1 of 3 was damaged in transit according to my UPS tracking number 1Z300W0R0366405464

After not receiving the package for a while, I track it and find out that it had been flagged as damaged in transit by UPS on 11/29. UPS indicated that an investigation was in progress. Many days go by with no word from Target or UPS, so I contact target customer service on 12/9. Rep with very poor English skills takes several explanations to understand what happened, then asks me to look up each item number so she can reorder. Item numbers are NOT giving on e-receipts, and when clicking on the item name the number does not show up. Target agents should not ask customers to go through this work of helping to fix their mistakes. (I believe it was probably a shipping/packaging mistake as i've received several items from target that were put in incredibly large boxes for small items (making them roll around loose in transit) and not taped up securely.
After :45 on the phone, she informs me the item I most wanted was no longer in stock. This could have been avoided by Target being proactive and quickly reordering my damaged/not delivered items. And then we're disconnected!
A week goes by before I have the stomach to call again. This time I online chat with a rep and he asks me to do the same thing - look up each item number, rather than him doing that from my order number.
I advise him to just refund my whole lost order, which he does. Interesting note, the reason code he used was: Return/not needed - this doesn't do Target any good in tracking bad shipping and packaging issues if their agents use this catch-all return code. there should have been a reason code of: "order not received, customer tired of waiting"
In summary, Target needs to work on better customer service by keeping in mind the following:
I should have been alerted to the delay by Target, not kept wonder where that package was and then having to learn of the delay by tracking it myself.
Target should have immediately resent the items when they learned from UPS of the damage/non-delivery.
I shouldn't have had to try to explain the situation to a very poorly trained customer service agent who spoke very poor English. She must have been reading from a script that prompted her to ask conversational questions during the call because at very awkward times she'd suddenly ask, "how's the weather there?" or "what are you doing today?" Awkward and made me even more upset that she couldn't tell I was frustrated with the process and just wanted resolution!
I should have received a call back from an agent when the phone was disconnected.

Probably won't order from Target again. Not worth the frustration.

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M
11:21 am EST

Target automatic card shuffler packaging

I just received a Christmas gift I ordered for my grandson and it was packaged so poorly that when I cut the center of the box open to get the shuffler out, there was no padding or anything and the whole top of the shuffler is now scratched. If it had been wrapped with some paper or plastic bubble, it might not have happened. Cannot return it due to the fact that it has to be in perfect condition to do so. Now I will have to purchase another one for a gift - very disappointed that this has happened when I always have such good service from Target.

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3:21 pm EST
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Target ordered cancelled unexpectedly days after it was supposed to be received. order #[protected]

I ordered the Wyndham 2 Door Cabinet with shelves from Threshold in red as a housewarming present for my sister. It was to arrive at the store and be picked up by December 10th. Today is the 12th and I received an email stating it had been cancelled because it did not arrive on time. I am highly upset as it was a gift that was to arrive days ago. When I call customer service they offer to place the order on my behalf but I have to provide all of the information I initially provided all over again. This includes addresses, my card information and the emails given. This was not my doing and I should not have to go out of my way to place the order again. I was not even offered a discount for the inconvenience bestowed upon me! I would love to reorder the cabinet as my sister was expecting it for the holidays but I believe I deserve some kind of compensation for my inconvenience.

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B
7:42 am EST

Target online order

I recently placed an order on line to take advantage of your "express mail" the biggest reason I ordered from Target is because you gave the option of paying more on delivery to be delivered the next day. I placed my order on 12/08/16 with the expecation of next day delivery. On 12/09 I contacted Target after 9pm to check the status of my delivery I was told there was a delay and the delivery would be there Saturday (Maria told me she had tracked the package and it WOULD be delivered the next day ) 12/10 9pm still no delivery I contacted target customer service again this time to be told the delivery was set for 12/12 after complaining again I was told the $15 express fee would be credited to the card I used after a few more minutes on the phone I was offered a $10 gift card. I told her to just cancel the order she told me that would not be possible but I could return to the nearest Target store.
1. I am located in Gadsden Alabama there is NO target near me
2. I ordered this for my sick 7yr old grandson that doesn't understand lost in shipping and refund of express shipping and $10 email gift card.
3. Just make it right refund me the entire amount
4. If you can't guarantee overnight delivery DON'T ADVERTISE IT!

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7:57 am EST
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Target terrible customer service.

I am beyond frustrated with Target I ordered two items online on Cyber Monday, received the items Saturday, tried on the items and knew immediately I needed different sizes. I called Sunday 12/4 and talked with someone for 13 minutes regarding an exchange. The lady I spoke was very helpful, making the exchange process so easy. She confirmed the items and new sizes I needed. She asked if there was a store nearby I could return the items to. I confirmed and said that I could return them as soon and tomorrow (which was yesterday). She mentioned that I would receive a confirmation email and expedite the shipping for the new sizes. I never received the confirmation through email but did see the exchange order in my target account online. I returned the items like I was asked to do. This morning I look into my account to see the status, and the order was gone. So I quickly chatted with someone who was unable to help. So I called back to Target and spoke to someone that told me they are unable to exchange the items because I returned to the store (like I was instructed to do on Sunday). Basically she told me the exact opposite of what I was told on Sunday. Told me there was nothing she could do and sorry for the misinformation on Sunday. Also told me I could go to the store where I was told to return the items and exchange them in store. Well we don't have snow weather here, so my local Target does not carry snow gear, another reason I ordered online. I am beyond irritated that I was given misinformation and lied to saying the order exchange was being processed and my items we being expedited to me. All while I'm doing my part by returning them to my local store like I was asked to. Target's online customer service it absolutely terrible. You do not have one person lie and confirm the exchange and then given misinformation apparently, just to have the next call rep tell you something else. Completely and totally unacceptable. I am a very loyal Target customer, but I will NEVER recommend that anyone shop Target online. Terrible Terrible customer service.

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L
12:41 pm EST

Target magazines

Target is a family friendly store with kids everywhere. The store located at 4760 State Highway 121 Lewisville, TX, has the least child friendly checkout lines with the sexualized magazines in every single aisle that I have seen in the area. That includes Kroger and Walmart closeby.

Why can't the magazines be put on the magazine aisle where you have a "choice" to look at them or not? Please consider this to protect our boys and girls from having to stand in line and stare at more unnecessary half-dressed, seductive posed women. It's offensive. Everything else in Target is so family-friendly; these just don't fit the image I believe the store overall wants to promote.

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3:55 pm EST
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Target awful experience purchasing tv online

I ordered a Samsung TV on Target.com in the morning of 11/25/16 in the morning. I called later in the afternoon to ask if I was able to cancel it if I needed to & the gentleman I talked to said yes since it was same day it wouldn't be an issue. I called back an hour later to cancel my order & was told I was unable to. They told me the person I spoke to just an hour previous was wrong & that I would have to accept the package & return it to the store for my money back or I would need to deny the package so it would be returned to them. I was going to accept the package & take it in to return it unfortunately it was delivered to my house in a completely beaten up box so I denied it, that was on 11/30/16. I called today to find out when I would be getting my refund & was told it would be another 7-10 business days because they had to wait until they get the shipment back. I tracked the order the past 2 days & it's sitting on the dock in Indianapolis, IN. I asked the customer service representative why I should have my money withheld when it's not my problem it's just sitting on a dock instead of getting shipped back to them. He said it's probably a problem with UPS. He offered me a $10-$15 gift card which I found insulting considering I spend around $500 there monthly. This was my go to place for everything; clothes, home décor, electronics, & even groceries. I even spent an additional $200 other than the $265 I spent on the TV that same day! They lost a very loyal customer with the way I have been treated during this transaction.

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2:32 pm EST

Target cashier phillis

I was checking out at the Midway University Ave. St.Paul 55104 store at 2:15pm on December 2nd. Phillis is the name of the cashier. I was using WIC vouchers to buy my 6 month old baby food for the first time. The cashier was extremely unfriendly. I wasn't getting anything else, just one voucher of baby food. She started out by pointed to the basket in my hand saying nothing. instead of saying "I can take your basket for you". And ended by complaining "this is way more items then these vouchers usually have on them! "They usually" give people way less than this" excuse me, I'm receiving $24 worth of baby food help from the government. I'm breastfeeding which is none of her business but that might be why I get more items then she's used to. Isn't it beyond rude to make comments on people's receiving food help? I didn't respond to her. It's almost like she was accusing me of getting more then I should have gotten. I have a lot more vouchers I could have been redeeming but waited because of time. She seems to have no clue how rude she is treating those less fortunate around xmas time. It makes me mad not just for me but for others who may feel stigmitized by receiving food help.

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7:02 am EST
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Target customer service 800 #

I called the 800# on the back of my Target card last night. I called three separate times because the ladies kept hanging up or disconnecting me. After the third time, I just gave up for the evening. In addition, I could not understand any of these ladies as they were not even in the USA and could NOT speak very good English! PLEASE Target, hire people who can speak CLEAR English! It's very, very frustrating to speak to people who can't understand you and get the information you're telling them wrong every time. I gave her my new address three times before I had to start speaking to her like she was a small child to get her to understand.

I'm just about to the point that I'm going to cancel my card because I'm sick and tired of dealing with this.

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4:56 pm EST

Target rude cashier

I was standing in line for a very long time at Target. The lady in front of me was disputing a charge on something and said there was a sign giving another price. I patiently was waiting and decided to look at my phone as I waited. When it was my turn to checkout the cashier made a remark to me that I was reading the Gettysburg Address. Then a few more comments. As he finished ringing up my items he told me not to read the text as I was driving. I definitely don't read text messages while I drive but gee keep your comments to yourself. I told him I don't do that and that's why I was in the store reading my texts (as I patiently waited on him) then he said so I walk through the store reading texts and run into people. This guy must have a problem. Next time I spend money at Target the cashier can keep their comments to themselves or I won't be going there.

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10:24 pm EST
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Target customer service

I was doing the self-checkout, stepped away for a second to return my basket, when the gal behind me, in line, stepped up to the machine I was using. I told her I wasn't done yet, she started yelling at me-like it was my fault. This girl kept-up verbally abusing me and standing super close to me. I yelled at her to step back and move away from me (she was less than a foot away and in my face). She and her mother called for security. I would not take my method of payment out until she backed off, she wouldn't and keep hovering over me. Did I mention there were two other self-checkout stations that were open, she could have used? No, she bullied me, until I pointed out she had options. The security guard told me that I couldn't use 'that language' in the store. I have a first amendment right to express my self in any manner I choose. Did I mention the gal was colored? While that has never made a difference to me before, the security guard was also colored and within a blink of an eye, I was in the wrong.

Never again Target. Never again.

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2:54 pm EST
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Target wwe hall of fame four pack-the heenan family

Hi,

On November 23, 2016, I noticed on Target.com that the WWE Hall of Fame Four Pack-The Heenan Family was priced at $28.49. It tells you on the website what local store you can buy it, as well as what aisle it can be found. The item is not available to be ordered online, otherwise I would've done. I tried to purchase the item at the Target on Stellhorn Road in Fort Wayne, Indiana. I was told by an electronics team member, then a guest team leader, and a manager via "channel 4" (they talk privately on walkie talkie's on that channel) that they do not price match. Furthermore, I was told that Target. com was their competitor and that they don't get money from Target.com. I find this hard to believe since Target Corporation owns Target.com and that store. Then I'm told, "That's just our rules."

I called the Target at Glenbrook in Fort Wayne and when I explained this to them, they stated they would match the Target.com price. Unfortunately, it was not in stock despite the website saying it was.

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Update by Glen1221
Nov 26, 2016 2:56 pm EST

To update the complaint, the price in store was $49.99, after being listed on Target.com for $28.49 and the website tells you in what location and aisle the store is located in.

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7:37 pm EST
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Target bad customer service cartwheel fraud!

Went to the Target Store in Westlake Village Ca. 91301, on black Friday. I spent 3 1/2 hours and $600.71
I was told to use the Cartwheel App for an additional discount on clothing. I asked the person at checkout what do i need to do in order to receive the atonal %15 discount, she said that it was an automatic discount and no further action on my part was required .
This was untrue
I did not receive any discount .
I went to customer service counter and they said that It was my responsibility roo Scan each item on my phone ? The would not honor the %15 discount and that my poly option was to return my entire purchase! I told "Robbie" that i had spent over 3 hours selecting the clothes and that I did not have time to start shopping all over again.
She was very unhelpful.
I then returned to the checkout person who then told me that she had no idea that i was supposed to Scan each item on my phone?

I then called the customer service number when i arrived back at home and spoke to a person who said I was supposed to receive a $20.00 discount, however, she could only offer me a gift card for $11.00 she also said that she knew that this was not fair to me but that was all that she could do?

I refused the $11.00 gift card as that was an insult to me !

Terrible customer service, deceptive advertising and a really BAD STORE EXPEREINCE!

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Target Customer Reviews Overview

Target is a popular retail chain in the United States that offers a wide range of products, including clothing, electronics, home goods, and groceries. The company has a strong online presence through its website, target.com, which allows customers to shop for products from the comfort of their homes.

One of the most notable positive points of Target is its affordable pricing. Customers often praise the company for offering competitive prices on a wide range of products, making it an attractive option for budget-conscious shoppers. Additionally, Target is known for its frequent sales and promotions, which further help customers save money.

Another positive aspect of Target is its diverse product selection. The company offers a wide range of products across various categories, including exclusive collaborations with popular brands. This makes it a one-stop-shop for customers looking to purchase multiple items in one place.

Target's customer service is also highly regarded by customers. The company has a reputation for being responsive to customer inquiries and concerns, and its website features a comprehensive FAQ section that addresses common questions and issues.

Finally, Target's website is user-friendly and easy to navigate. Customers can easily search for products, filter results, and read reviews from other customers. The website also features a "Deals" section that highlights current promotions and discounts.

Overall, Target is a popular and well-regarded retail chain that offers affordable pricing, a diverse product selection, excellent customer service, and a user-friendly website.

Target In-depth Review

Website Design and User Experience: The website design of Target is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps you quickly locate products. The overall user experience is smooth and efficient, ensuring a hassle-free shopping experience.

Product Range and Variety: Target offers a wide range of products across various categories, including clothing, electronics, home goods, and more. Their product variety is impressive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, Target has you covered with a diverse selection of high-quality products.

Pricing and Discounts: Target is known for its competitive pricing and frequent discounts. They offer affordable options without compromising on quality. The store regularly provides deals and promotions, making it a budget-friendly choice for shoppers. Additionally, their price match guarantee ensures that you get the best value for your money.

Customer Service and Support: Target's customer service is commendable. Their representatives are friendly, knowledgeable, and readily available to assist with any inquiries or issues. They prioritize customer satisfaction and go the extra mile to resolve problems promptly. Whether you have questions about a product or need assistance with an order, Target's customer service team is reliable and helpful.

Shipping and Delivery: Target offers efficient shipping and delivery services. They provide various options, including standard and expedited shipping, ensuring that you receive your items in a timely manner. The tracking system allows you to monitor the progress of your order, providing peace of mind. Target's shipping and delivery process is reliable and convenient.

Return and Refund Policy: Target has a flexible return and refund policy. They accept returns within a reasonable timeframe and provide refunds or exchanges for eligible items. The process is straightforward, and their customer service team assists with any return-related queries. Target's commitment to customer satisfaction is evident in their fair and hassle-free return and refund policy.

Online Shopping Experience: Shopping online at Target is a breeze. The website's user-friendly interface, detailed product descriptions, and customer reviews make it easy to make informed purchasing decisions. The checkout process is seamless, with multiple payment options available. Target's online shopping experience is convenient and enjoyable.

In-Store Experience: Target's in-store experience is pleasant and well-organized. The stores are clean, spacious, and well-stocked. The layout is intuitive, making it easy to navigate through different sections. The staff is friendly and helpful, ensuring a positive shopping experience. Target's in-store experience is enjoyable for customers of all ages.

Loyalty Program and Rewards: Target offers a rewarding loyalty program called "Target Circle." Members enjoy various benefits, including exclusive discounts, personalized deals, and early access to sales. The program also allows members to support local communities through charitable donations. Target's loyalty program adds value to the overall shopping experience.

Overall Customer Satisfaction and Ratings: Target consistently receives high customer satisfaction ratings. Their commitment to providing quality products, competitive pricing, excellent customer service, and convenient shopping experiences has earned them a loyal customer base. Target's dedication to meeting customer needs and expectations is evident in their positive ratings and reviews.

How to file a complaint about Target?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Target in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Target. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Target on ComplaintsBoard.com.

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Contact Target customer service

Phone numbers

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