Target
reviews and complaints

Do not EVER purchase a cell phone from Target Mobile...everything is hunky dory during your purchase (scam)...oh yes, you will hear how much better Target Mobiles "protection plan" is compared to Verizons...yep! The monthly fee is cheaper, the deductible is cheaper, and it even covers water damage! What a bargain! UNTIL...you have a claim. Then here is what awaits you...first, they will drill you on what happened to the phone...THEN, you get to wait 3-5 days to receive a box to put your phone in, and send back to them...THEN it will take their service dept. 5-7 days to determine if the phone can be fixed, or if they need to send you a refurbished one, NOT A NEW ONE. THEN, , , if they determine that the malfunction is the phones fault, you don't pay a deductible (although they make you pay that when you file the claim!) BUT, if they find you negligent on any level, you pay the 100 bucks (which you already did when you filed the claim, but they don't return it to you)...and NO, they do NOT cover "liquid damage"...and they have every right to deny your claim too! If they feel you broke it by throwing it, or dropping it with negligence, your warranty is void. Oh, and don't try to lie and say you lost it, because THATS negligent...and void...and don't even THINK of claiming it was stolen either! You have to have a police report, and again, if the report states your windows in the car were down, or you didn't lock your doors, or you were negligent (they love that word), no warranty for YOU! But, if you are lucky, they will approve your claim and send you a fixed phone...after about 14 days...which, please...NOBODY is going to wait over two weeks and be without their phones! I ended up cancelling my current contract and pay the fee to do so...then I headed to a REAL Verizon store to open a new acct. and get a new phone...another 200.00 on top of the 160.00 I had paid for the "insurance"... SO heed my advice...DO NOT BUY FROM TARGET MOBILE...ITS A JOKE...AND SHAME ON YOU TARGET! GET RID OF THESE SCAM ARTISTS

Target is your average retail corporation. What I mean by this, is that the company has insane expectations of employees, yet does not treat them with respect or pay them well at all.

For privacy reasons, I have omitted the store I work at, but I feel as though I need to express my disapproval of this company and the store I work at.

I was hired on as a Backroom Team Member, who is responsible for pulling auto-fills in the morning, back-stocking product from the trucks and, occasionally, performing a suspect date audit (SDA), pulling "research" batches and hourly CAFs. Research batches are compiled by the Instocks Team, who scans shelves throughout the store so that empty or under-stocked locations can be filled. CAFs, on the other hand, are computer-generated batches of product based on what is being sold throughout the store.

Normally my morning consists of the SDA (checking for expired product), then pulling research until 11am, which is when the first CAFs begin to drop. Research and CAFs have one thing in common: they are both time-sensitive. Research must be pulled within an hour of the batch being entered into the system; CAFs must be pulled by the end of the hour. Any batches that "expire" negatively affect the backroom scores.

There are two problems with this system, however:
1) Instocks scans research batches until 11am, meaning that research will occasionally show up during the 11am CAF pulls.
2) All of these pulls are done by one person in the backroom from 11am-5pm, then once again at 7pm.

On a slow day where there are 12-20 batches an hour, CAFs are fairly manageable. However, the CAF Monitor (a report that shows how long each batch should take to pull) does not take into account: distance traveled, broken/uncharged powered equipment, PDA issues, guest pulls, vendor questions, assisting coworkers and any other interruptions that may occur. So on days where there are 25-38 batches per hour, CAFs become unmanageable and incredibly frustrating. At the store I work at, the TLs and ETLs are never held accountable and rarely do their jobs so as a result, if I call for help with the CAFs, I generally get nothing as a response. The best part about this is, when I go to my supervisor about this, I'm the one who gets the blame. They tell me I should "keep trying, " despite the fact that I try several times before giving up.

Personally, I feel the CAF system is in dire need of an overhaul. The idea that one person can pull every item from every batch, every hour without fail, is asinine at best. My pull times per batch are even within estimates, so if I'm still failing despite meeting the estimates, something isn't working. My supervisors keep telling me that "a batch here or there isn't that big of a deal, " yet it negatively affects our score, which does nothing but anger my coworkers.

Another issue that has been affecting my pulls is that, for whatever reason, product that is back-stocked earlier in the morning will come out in the CAFs. This may seem normal, except for the fact that the items being pulled aren't actually needed on the sales floor. Essentially what happens is that I end up undoing a lot of the work that was done earlier, only for the items in question to come right back to the backroom so that they can be back-stocked -again-. The PDA doesn't consider the items as "challenge" when being back-stocked, either, so there has to be a glitch in the system somewhere. (When an item is "challenged" by the PDA, that means it should be pushed back to the sales-floor instead of being back-stocked).

On the note of my coworkers, the best way I can describe them is that they are like a fraternity. They all drink and party, yet are unsociable with new employees (a.k.a. "outsiders") and will stab them in the back without hesitation. They also make baseless, often hypocritical accusations against newcomers simply to get them in trouble. Because the current backroom team is so close, there's also a lot of drama that occurs, even between supervisor and subordinate. One of my coworkers told me that the backroom team was once accused of "hazing" new employees or "scaring them off, " but honestly I think people left partly because there's so much bulls**t that goes on. One of the supervisors has even been accused of sleeping with one of her subordinates which, based on her preferential treatment towards this coworker, wouldn't surprise me at all.

When it comes to the Team Leads and Elite Team Leads (TLs and ETLs respectfully), they, as I said before, are rarely held accountable for their behavior. The Plano ETL is constantly shirking her duties and forcing them onto her team, yet will spend entire shifts upstairs on the computer. Her team constantly mocks her behind her back and doesn't think she's fit to be an ETL, yet because she's buddy-buddy with HR, nothing can be done to fix things.

The flow team TL, while being a genuinely good guy, constantly has his team stay far past their scheduled time, which causes a strain when it comes to the budget for the schedule. There have been times where his team has expended 100 hours in a single week, forcing other teams to cut shifts left and right. Yet he is never held accountable for doing this.

The backroom supervisors are also buddy-buddy with HR. The ETL, however, brown-noses constantly and is manipulating the new store manager (or STL, Store Team Lead). The entire backroom team is becoming increasingly frustrated with both of them as neither of them actually spend time in the backroom. Their management style is also very hands-off, which tends to cause a lot of in-fighting and only makes the drama worse. The supervisors also judge the backroom almost entirely on reports and first-impressions, rarely taking into account the reasons as to why we are behind or struggling.

One of the biggest reasons the backroom team is constantly struggling is because, as several of my coworkers have put it, we are the "###" of the store. If a TL or ETL needs someone to do something, they will automatically call a backroom team member, regardless of how swamped we are. And if we say that we can't help, we get in trouble. This is only made worse by the fact that our supervisors have done NOTHING to correct this, causing problems for the backroom on a near-daily basis.

To anyone thinking of working at Target: don't. I work my ### off for $9.75 an hour, am never recognized for my hard work and will never get ahead because I'm not "one of the guys." If you can put up with the constant drama, the unrealistic expectations and can keep your mouth shut, maybe you'll have a chance, but I wouldn't bet on it.

I'm a former employee of Target. I've been quiet about a lot of things despite the fact that a lot of my peers did file complaints with HR staff and management of this particular Target. The HR personnel was always very dismissive and condescending on everyday basis. Since I was moving out of town I quit the company in September 2012. I left my new address with HR personnel and ETL of my department --twice-- so they may deliver my W2 form to my new address when the time comes. They made it clear that if I leave my address with them they will take care of everything. In February, after all my family's W2s came and the Target one did not I decided I'll give my old Target store a call. That's when I was told that they never recorded my new address and they sent out my W2 to the old address. I was assured it would be forwarded to my new address but I can also request a copy with Target Services. I waited to the W2 that was already sent out till March, but since it never came I called the Team Member Services. There I was told that Target W2s are not allowed to be forwarded and I cannot get a paper copy of it anymore. The only way I can access my W2 copy is through an online website that will charge me $10. I can easily swallow that $10 if I'd be told the truth from the beginning from my HR when I called them in February. If they would tell me the truth I could have my W2 at the beginning of February and not wait till March! Their incompetence and lack of care is still overwhelming after all these months that I quit working for Target. I don't know if they did know the truth and were trying to get rid of me like they always do with their employees, or whether they weren't aware of the Target W2 policies, in which case they should get a better training at their job. Because of this whole thing my Financial Aid for school will be late. I truly hope this will be the last time I have to come in any contact with my Target store HR and Management people (People I particularly spoke on the phone and dealt with as I was quitting were ETL Lisa, former HR Gaby, and current HR Lauren).

I recently returned an item to Target, with a receipt, and found several days later that they both refunded and then re- charged me for the price of the item upon checking my statement. I called the store managers several times and was told to wait a few days until all pending transactions had cleared. I then took all my documentation, receipt, credit card statement, to the store in person and spoke with 3 different "managers" who were absolutely useless. Then since they could not help me and were probably upset that I would not stop standing my ground and explaining that they owe me for the additional charge, they sent a security guard to try to "shoo"me out of the store with no resolution, saying that I needed to call guest relations. Well, after a whole go around with this department also, they still refuse to give me money back! I cannot believe a multi-million dollar company with all its information technology cannot figure this out and just give me back what is rightfully mine. This is downright, indisputable theft of consumer's money! Still no resolution or willingness from any Target employee to help :-((( Very poor customer relations and ethics - nobody seemed to care. Will not shop there again and will let everyone know about this incident of stealing.

As a 41 year old female, I recently attended an interview for Target, I applied for Shipper and for Cashier...I dressed myself up in proper interview clothes, did some research on the history of Target and showed up early for my interview. I was sitting in the interview room with people in ripped jeans, t-shirts, jogging pants... I was called in to the room where there were at least 8 other interviews going on, it was loud and confusing. I sat down at the table I was directed to and my "interviewers" were 2 young people, no older than 20, they laughed and joked all the way through the process, didn't even ask me questions about working in a warehouse, nor did they have a copy of my resume in front of them. After about 4 minutes of whatever the hell that was, I was rushed back to the waiting room. After that my interviewer came out, shook my hand and told me they would e-mail me in a few days, either way. I didn't get the job...
I have recently talked to people who got jobs there...first, they hired on the spot...second, they only hired "like" people, young, gorgeous, skinny, expendable...of all the people my age and with my experience, none of us were hired...
What type of store are they trying to run here? I can tell you right now, I'm not shopping at a place run by teenagers...that place is not going to last, and I'll boycott it until I have no more voice...GRRRR

I purchased a pair of Men's Merona® Ryan Driver Shoe in November of 2012 and after two months of office work and walking to and from my car this is is the wear and tear I have incurred after a mere two months. Poorly designed shoes. I will never buy another pair again.

I bought $500 Ray Ban glasses almost 2 years ago at Target optical and wanted the transition lenses. The sales person suggested an anti-glare coating which I purchased. Now the coating is flaking off the lenses and they are very blurry. I returned to Target and asked the manager about it. Her reply was "we never recommend putting that coating on transition lenses". She then told me there was nothing she could do. My eye glass prescription hasn't changed and the frames are in great shape so I don't need new glasses. However since these aren't usable and Target won't stand behind their product I will have to purchase new ones.

Target advertised they were honoring competitors ads until Dec 15. Yesterday 11/22/12 I waited in line hours before there 9pm opening. The cashier was changing the prices and occurred an error on one of the items because it stated the price was too low to honor. When she called her manager over the manager told her that they were not honoring ads on black Friday. She stated it was in the policy at the customer service counter. I went to customer service counter where they had a post card with target policies and in middle it had one line that stated would not honor black Friday ads. I told manager that wasn't right that no where in there advertisement, or online did it state that. She still refused and asked me to leave before she escorted me out. Target was very deceptive and falsely advertising just to get black Friday shoppers in.

Beginning 07/05/12, I attempted to dispute 2 charges on my Target RedCard for auto repairs that were improperly performed, causing additional damage to the vehicle that left it undriveable & not worth repairing, ultimately forcing us to sell a previously running vehicle as junk. On 7/10 I contacted Target RedCard again & was treated with incredible disrespect by representative Jackie, then transferred to representative Kim, who requested I submit information about the repairs. I submitted the receipts from the original repairs, an estimate for repairs needed after the damage, a letter from the mechanic who examined the vehicle at that time, & a timeline & description of the problems on 07/30/12. I received no response from Target RedCard until contacting them on 08/13/12. Kim returned my call on 08/14/12, informing me that we would have had to have the repairs redone in order to pursue the dispute, and that since the repairs were not redone they would not pursue the dispute further. As the vehicle was seriously damaged due to the improper repairs, this would have been futile & impossible without significant additional repair. I was also told that the representative assigned to my case, Tara, had attempted to contact me several times; however, I never received a message from her, or any information beyond the initial letter informing me that she had been assigned to the case. Target RedCard has handled this matter improperly & very unprofessionally, providing me incomplete or incorrect information throughout, failing to communicate in a timely or professional manner, & refusing to properly review my case or consider the evidence I submitted. I believe Target National Bank is attempting to thwart my exercise of my rights as a consumer by imposing unreasonable requirements to review my case.

I had to return 4 brand new polo shirts that I baught for my father. The shirts were unworn and I was returning them because he has just entered hospice care, and would never be able to ware them. They had all the price tags and stickers on them.
They were in the original bag, but I had lost the receipt. I understand that I would just get a store credit because I had paid cash.
First of all they required my driver's license. I did not have to show an ID to buy the shirts.Then they only gave me $10 each on shirts that still had their price tag on them for $14.99 and told that was all they woul refund!. They stole $21.42 fom me! I am not paranoid or immature, I sit on the Board of the local Hispanic Chamber and service on the Govenor's Board on Hispanic Affairs. So this is either a bad ploicy or a bad employee, but the net resut is simple theaft! I would suggest that people of good conscience not do business with them. Thank you!

us an $80 gift card. The sign stated the sale lasted through 6/30. I have been wanting Dyson vacuum for awhile so I talked with my husband about it and went back on June 28th to buy the vacuum (dragging the kids along again). I noticed the sign was gone and the vacuum was regular price again. I asked several workers about this and ended up talking to the manager. She said the price was a mistake and was taken down the afternoon of 6/26 and the vacuum was now regular price - even though the sign said the sale was until 6/30. She said there was nothing she could do and to call customer service. I called customer service and they said it was the stores problem. I filed a complaint with the BBB for false advertising and we are still fighting about it and I have received NO apology for the mistake or any offer of compensation - just some ridiculous email stating it was a mistake (duh).

Last June I purchased a 3 pc. Casetta outdoor furniture set that was also marked Target Home on the box, from the Target in Clifton, NJ. I assembled the table & 1 chair without a problem. When I went to assemble the 2nd chair I found that they had packed 2 left sides & no right one. I went back to the store with the 2 lefts, explained my problem and requested a right side. The manager said they wouldn't replace it, that I had to go through the manufacturer. I tried going through the manf. They asked me to send the receipt, etc, which I did and then never heard from them again. Tried contacting them, again no response. Went back to the store who again said they wouldn't do anything, plus now they said it was past the 90 days. Well, yes it is, but it is because I did what they asked, talk about a catch-22. The store manager said I could call the company's guest relations dept. I did so. The rep. there was less then helpful and then she disconnected the call. I called back; they made me go through everything again, even though I had asked for a supervisor. Eventually and only with insistence, she transferred me to a supervisor, Justin, in their Minneapolis office. He promised to investigate further and get back to me by the end of the day. Two days went by, no call back. I called again and this time spoke with Clair who said she is a Senior Supervisor. She also wouldn't do anything, cited that it was past 90 days, should have been handled at the store, etc. I responded (again) that it's past the 90 because Target essentially orchestrated it that way, that I originally did ask the store to handle it, they refused, that the product was wrong from the start and that I all I've ever asked for is the correct arm so I can assemble the furniture I purchased from them, a very reasonable request. Except she says they have to do continued research on it. AKA, we are not interested in fixing the problem we caused and escalated.

I am writing to express my disappointment with Target.
Although I was born and raised in Orlando, Florida, I have been living overseas since February 2010, partly in Afghanistan and partly in Kosovo. Living with minimals has been quite a lifestyle change. However, this was a choice that I decided to make thus this is why I am still living overseas. Prior to my decision to temporarily live overseas I was living a normal life in Orlando, Florida. As you know, you have many stores in the Central Florida area. Target has ALWAYS been my "go-to" store for shopping. I have always loved the service, the layout or the store, the cleanliness, and of course, the products. Therefore, when I found out I was pregnant; I decided to use Target.com for my registry. Due to my experience of living overseas, I am aware of the shipping restrictions thus I decided to make my registry and call Target.com and ensure that the products on my registry are able to be shipped to my current APO address. Thankfully, the crib, mattress, clothing, bottles, etc. could all be shipped. So, I finished preparing my registry and sent it out to my friends and family back home in the states.
On April 5th, my Mother purchased the Graco Lauren Classic Convertible Crib and the Million Dollar Baby Twilight Mattress from my registry and had it shipped to my APO address listed on my registry. On May 1st, I received my mattress and was expecting my crib the follow any day thereafter. Two weeks went by and I had yet to receive anything else from Target. So, I decided to give them a call and find out the status and how we can resolve this problem. I was told that my order confirmation states that the crib time frame is until May 21st therefore I must wait until May 21st before anything can be done to move forward. So, although this did not make me happy, I understand why I needed to wait, so I did.

On May 21st, I called and spoke with a representative gave her the reference number of my "issue" and expressed my concern. She informed me that although my order confirmation states that the crib should arrive by May 21st, I had to wait until May 24th in order for them to issue me a refund and re-ship another crib. When I asked the reason for this, she informed me that this was policy. However, my order confirmation states that May 21st was the last day I needed to wait. Not to mention, the previous representative informed me that May 21st was how long I needed to wait. She did not mention this “policy” of waiting three days after the last shipping date. Had I known about this additional three days the first time I called, I would have requested a refund and purchased a crib online, elsewhere.
I should not have to wait three more days. My order confirmation states that I am to receive my crib by May 21st. Target should have refunded and re-shipped that same day, no questions asked. Instead, I was offered a measly $15 gift card the hassle that I am experience. This was a slap in the face. I explained to her that I do not want a gift card, I want a crib. After a 20 minute conversation she provided zero results and I am left waiting three more days for a crib. Calling Target and speaking with someone should have left me feeling like everything was going to be okay, yet I got off the phone with them feeling even more frustrated than before I made the call.
The reason I am very disappointed is because I am due to deliver June 25th and I was told that I now have to wait until May 24th until I will be issued a refund and new crib will be shipped. This leaves four weeks for me to get my crib, which provides no guarantees. If the second crib is shipped on the 24th and takes as long as the first crib (never arriving at all or arriving 6 weeks after the original ship date) then I will not have a crib for my child. However, Target is not concerned with that. They have to follow some “policy” that was not mentioned in my initial call and is not mentioned anywhere on my order confirmation or Target’s website.
So as you can imagine, I am very discouraged by this answer from Target's management team since I might not have a crib for my newborn baby. I am living in Kosovo which is a poverty stricken country and I am not able to buy a crib here. I do not trust the manufacturing, nor do I like the expensive prices of the cribs. They are triple the amount of the crib that I have on my registry, not to mention, I will have to purchase another mattress since I have one sitting in my baby's room.
Prior to me putting the crib on the registry, I called Target.com and ensured that the very crib on my baby registry is able to be shipped to my address. In addition, I was home in March for 35 days and I could have purchased a crib and had it shipped from the states. However, I found no need for it as I was confident that Target would ship all of my items listed on my registry as I was told they would. It is unfortunate, however this experience has forced me stop shopping at Target. The service I received about my crib was very unappealing. Target did not solve my problem; they just made me wait longer. This is unacceptable. I will be sure to end my Target shopping days and I will be sure to spread the word in the community. It's unfortunate it had to be this way, but I have been extremely let down by Target.

I ask does Target get money for the government for hiring disabled people or do they do it to make themselves look good. I had to deal with a slow cashier today while me and my husband were shopping. I normally shop at Walmart since he works at their home office but I was hungry and Target has restaurant. I had to wait in line for ten minutes for only three items. The cashier was slow. I confronted her about it and she got rude to me. I got in her face. I then complained to the manager and the manager said that she was slow because she just came back from sick leave from having a stroke. She should have been fired or laid off as soon as she had the stroke. I also found out they knew that she had a disability when they hired her. They should never have hired her in the first place when there are people out there who are not disabled and can do a better and faster job. Do you only hire disabled people because the government required you to or to give your company a good image because I did not get a good image from her at all. As a matter of fact I wanted to slap her for her rude behavior.

Went into Target today at the Rogers, Arkansas location just to get a few things. Me and my husband were out eating at a local restaurant and Target was closer by than Walmart at the time, and all I needed was just some trash bags, dishwashing liquid and bar soap. Ran in to get those things and thought I would be there just a few minutes. It turned into almost 10 minutes at the checkout lane. I guess they had no one else working there at the time, just that one girl at that one checkout lane. She was slow as heck too making it even longer. I told her about how slow she was being when I got up to the checkout and she cocked a 'tude with me. I got right back into her face and turned her into management right then and there. Her name was Amanda B. if Target corp happens to look at this. She needs to be fired. RUDE little lady! I came very, very close to just smacking her!