Menu
Target Customer Service Phone, Email, Contacts

Target
reviews & complaints

www.target.com
www.target.com

Learn how the rating is calculated

4.3 3636 Reviews

Target Complaints Summary

186 Resolved
595 Unresolved
Our verdict: When using services from Target with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Target has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Target. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Target reviews & complaints 802

Filter reviews by rating
5
2844 reviews
4
0 review
3
1 review
2
2 reviews
1
8 reviews
Sort by:

Newest Target reviews & complaints

ComplaintsBoard
B
1:35 pm EST

Target replacement warranty scam

I bought a 2 year "Replacement Warranty" when I purchased a Nintendo DS Lite for my grandson about a year ago. I bought the plan against my better judgement but I asked all of the right questions like what it covered, could I bring it to the store, etc...Anyway, so I take it to the store I bought it at and they give me the phone to call Nintendo, , , "WHAT"...of course they won't replace it they want me to send it in to them and they want to charge me $50 plus shipping because they are telling me without looking at it that there must have been physical damage to it (impressive I thought)...so I storm out of the Target and tell them I will never shop there again (and I won't) and I go home and call the Target Warranty center and this guy tells me that in the first year of the plan the item is actually covered by the Nintendo warranty but if I just wait a few days until the manufacture warranty is off I can call Target back and they will just send me a gift card in the amount of the purchase...which was of course BS as I just called them and they want me to shop it to Nintendo. What a joke! The replacement plan was 15% of the cost of the item and they want me to pay to have it fixed...What is replacement about that?

Read full review of Target and 1 comment
Hide full review
1 comment
Add a comment
T
T
TheWayItIs
, US
Oct 26, 2011 3:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Maybe a little late on this post, but that "2-year" replacement plan is YEAR 2 only. You were jobbed. Plan administrator is not liable in year 1 and just refers you to mfr. This is stuff Class Actions are made of.

ComplaintsBoard
Q
1:10 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Target poor customer service

Don't go to target. The managers don't care about customers
Only if they are loaded and are high profile people. I had
Some bad experiences in a target where a tv actress tried to kick me
Out of the store because I knew who she was (I sure don't
Like her). I complained about her to a store manager and
He didn't do anything to help me, he took the girl's side
Instead. I can't believe target takes sides with the rich
And the celebrities and don't help average people. Besides, they don't
Even have security people anywhere either.

Read full review of Target and 7 comments
Update by Quenchu
Dec 12, 2010 4:16 am EST

You say that I should have been kicked out? It looks like you don't sympathize with me but that's OK because I KNOW I didn't do anything bad
and I never said I wanted her kicked out just to be told to leave me
alone. Don't send me anymore comments please! And this is the last
one I send to you.

Update by Quenchu
Dec 12, 2010 2:50 am EST

She told me to leave the store because I knew who she was.
She nor any famous person has the right to do that to anyone.
She really disrespected me, her attitude is completely unacceptable.
I didn't say much to her just that I wanted her to leave me alone and I
tried to do my shopping. I never did anything bad and she can't be kicking anyone out-that is really rude and it's not her store anyway.

Update by Quenchu
Dec 12, 2010 2:31 am EST

I told the girl to leave me alone and let me do my shopping.
I guess I wanted the manager to tell her to leave me alone
but he never did.

Update by Quenchu
Dec 12, 2010 2:24 am EST

I think I did the right thing by complaining even if the
manager didn't help me. And yes nothing was done to
either of us.

Update by Quenchu
Dec 12, 2010 1:55 am EST

Target didn't do anything, the manager didn't help me which is
the saddest part of all. He did not handle the issue well
at all and I have no trust in them, so that's why
I don't recommend anyone to go to a Target.

Update by Quenchu
Dec 12, 2010 1:42 am EST

She is in a Disney tv show so I knew who she was because she is a bit
famous. I didn't even approach her and tried to do my shopping
but I did look a little surprised to see her there. Anyway, she got
really mad because because I knew who she was but I am not a
fan of her and I think she can't act anyway. She gives everyone
a real hard time and she complained about me to the store manager
that I knew who she was like if that was a bad thing. If she doesn't
want anyone to recognize her then she should not put her face on
a t.v. set to make money and should not go to public places.
I hope I never run into her again!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
D
D
Denver
, US
Dec 20, 2010 10:08 pm EST

I made a purchase from target and took the item back 2 days later to exchange. My original receipt was unavailable at the time of the exchange so I thought credit would be issued. Well my purchase prices was 24.99 and the return credit that i got was 17.00. the item was unused and still new. But this is the policy that Target uses. Well Target will never get any money from me anymore. I also recommend that no one shop at a store that does not honor its own products.

T
T
Tarek
, US
Feb 24, 2009 5:51 am EST

My parent's purchased and XBox 360 for my 17 year old autistic brother for Christmas from Santa. They bought it at a Target store in Schaumburg, IL while my dad was in the area for business since they actually live in a small town in central Illinois. Christmas morning he opens it and is so excited that Santa brought him what was on his list but when we go to set it up we find that it is someone's USED system inside. The controller had someone's initials written on it permament marker in two different areas and was dirty and the console was damage and scuffed up and broken! Of course we can't use it and so for the next 24 hours he is upset and can't calm down because he can't understand the situation. Our Family's entire Christmas Day was spent reassuring him that Santa wasn't mad at him and that we would get it fixed as soon as possible, but that does very little to settle someone with autism and obsessive-compulsive disorder. What does Target do? They tell us they'll exchange it out, but other than that nothing! So we drive over an hour one way the day after Christmas to exchange this unit (oh yea, but they insist that we MUST have the receipt..we DID!) and one of their managers has the audacity to treat us like we did something wrong. She refused to speak to us, she wouldn't apologize and blew us off completely. Then Target Corporate won't even look into the issue or offer any type of apology, nonetheless make an restitution for the fact that WE had to make an EXTRA TRIP out to fix THEIR MISTAKE. In this economy you'd think a Big Box store would treat their customer's a little bit better.

I'd also like to add:

The Box was sealed with a sticker and it DID NOT appear to have EVER BEEN OPENED! The employee at Target pulled it out of a locked cabinet. It was in mint condition. We had no reason to ever question that it had been opened. AND since Target's POLICY is to have someone from electronics check every return and NOT take back open items that have been used we had NO REASON NOT to believe that this wasn't a NEW ITEM!

D
D
darharre5
Long Pond, US
Jun 24, 2011 10:30 pm EDT

I was shopping in target one day. I was looking at something and when I turned around I accidently hit the clerk with my cane which was sticking out if the cart and clerk in the store stated that I don't need to shop in this store they should not let blacks in the store. I did say I was sorry but he got mad. I don't know if I would ever step foot back in the store because I see that African Americans are not treated fairly.

R
R
Ramode
, US
Mar 08, 2012 5:27 pm EST

We have been loyal customers of TARGET for a long time. We are the proud and active grandparents of 11 and recently celebrated our 49th anniversary. Checking our 2017 QuickBooks, we spent over $3400 at TARGET last year for much of our household needs, clothing and pet items, etc. including gift cards for weddings, birthdays, anniversaries and other special occasions.

On New Year’s Day 2017 my wife and I were visiting the TARGET store in Dublin, CA. After entering the store, at the area where the carts are stored, there was a large pool of water where the carpet ends and vinyl floor starts. We did not see the pool of water and there were no warning cones showing any dangerous conditions. My wife slipped and fell backward and struck her head on the metal stop used to contain the carts. She suffered, among other injuries, a major cut on the back and top of her head. Store employees called for paramedics after the accident because my wife was bleeding profusely from the large cut at the back of her head. She was taken by ambulance to the nearby hospital for treatment. Total medical costs from the accident came to over $14, 000.00.

4 ½ months after the incident a mysterious TARGET employee surfaced with claims he had checked the accident area shortly before our visit and saw no hazardous conditions. Based on that, TARGET’s claim manager has denied any responsibility for the injuries to my wife even though they acknowledge they have video of the accident and they are the ones who called the paramedics. TARGET claims they have done all that is required to keep customers safe! They do not deny the water was there or that the accident occurred. They indicated in an earlier communication that the store security cameras recorded the incident. There were no hazard warning signs or cones there.

TARGET’s corporate policy appears to be one of squeezing every penny from the public even at the expense of serious injuries to their senior citizen customers. They will stoop as low as they need to with no sympathy, shame or remorse. It is interesting that TARGET is willing to forgo future business from good customers such as us who spent over $3400 in their stores last year and also future business of over 150 (to date) of their friends, relatives and neighbors. Somehow the math does not seem to benefit them in the long run. It is obvious that integrity is not a prized trait for TARGET. This type of corrupt corporate behavior is unfair, callous and evil.

To date, we have invited over 150 of our relatives, neighbors and friends from all areas of the U.S. to join our Boycott. Would you be willing to join us in our Boycott of TARGET and encourage your friends, neighbors and relatives to Boycott TARGET with us? It is time to call attention to this type of corrupt corporate behavior. We have other options for our shopping $$!

M
M
Michael Pendleton
, US
May 20, 2013 2:31 am EDT

If you paid in cash, you have to show a receipt. If you paid with a card, then show them the card and you can get all your money back.

M
M
mac1980
Hastings, US
Dec 21, 2010 3:01 am EST

you need your recepit to prove that you paid the amout you said u did on it

P
P
pobarjenkins
Minneapolis, US
Dec 21, 2010 1:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

If you didn't have your receipt, then that is your fault only.

ComplaintsBoard
J
6:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Target fired for being tired

I have been a snowplower for 20 years. Obviously with the economy the way it is, people like landscapers/snowplowers get laid off and need help providing for their families over the holidays. I got a job through a temp agency at Target distribution center. They promise 32 hours a week, Thursday 6-4, Friday 6-4, Saturday 6-6. The only week I got the three days of work was over Thanksgiving. Gee, did'nt see that coming, but never the less it was a pay check. The temps do ALL the physical labor. I worked in a few different areas. I unloaded semi trailers by hand so they could save room by not using pallets. But mostly I worked in an area where you put heavy boxes and products onto conveyors and they go elsewhere in the facillity. The products weigh anywhere from about 5 ounces to 100 pounds. This isnt new to me being a landscaper. But when the temps are doing all the heavy lifting while the actual Target employees do hardly anything. I would be so sore at the end of my shift I could hardly move. I worked on Thursday 12/09/2010 and that night we got 1-3 inches of snow that night. I got through plowing at 4:30 and went to Target for my Friday shift at 6:00. I went on break at 9:30. When I returned, I was told I look tired and I've become a safty hazzard. The department manager then told me that he was watching me work and I'm not at 100% but rather 90% compared to how I usually work for him. I told him I will try harder and I'm sorry. He told me that he would like me to go home and get some sleep and return the next day. Then escorted me to the front of the building. When I get home however, there is a message from the temp agency stating I was not to return. Target told the agency I could not have a second job and they did not want me to return, and the temp agency told me it was my fault for telling them I was plowing. In fact, I had actually emptied 5 more carts by my break than I did the day before. I've only gotten praise for my work and reliabillity, and think that I should have got a second chance. Now the temp agency is also mad at me, and I may be loosing my unemployment due to getting fired from a job. The temps make $11.00 per hour while the Target employees make from $16.00 to $30.00 to do less work and yell at us all day. I think Target should be ashamed of themselves! The only reason I'm doing this is someone needs to protect people like me who want to be in a fair work environment. It's not about the money, but the fact that a company the size of Target can get away with stuff like this and think that nobody will do anything about it. If anyone reads this, PLEASE do your shopping somewhere else! Tell Target that honest, hard working people wont tolerate it. Joel

Read full review of Target and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
dreday100
, US
Jan 20, 2011 1:30 am EST

PLs some1 help i have a second interview and im scared because of all these damn complaints should i refuse position?

ComplaintsBoard
M
6:19 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Target multiple online orders - cancelled

Two of my recent orders placed on target.com during Black Friday sales were cancelled more than a week after placing the orders, allegedly because "cannot find product available". What does this mean? How can a online vendor not have product available, while taking credit card numbers and orders? I'm not ever buying from target.com again!

Read full review of Target and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
T
T
Targetcustomer service sucks
Chicago, US
Dec 24, 2010 5:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

get real... do you live on here? target customer service is creepy and so are u

T
T
Targetcustomer service sucks
Chicago, US
Dec 24, 2010 4:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Well here we are christmas eve and I'm without my childs gift because target.con decided to cancel my order and I guess send me some email stating such. Well didn't see the email...and now hearing I won't get the item EVER (even when its back in stock), nor will I get the price that was online, or the free shipping.I wasted my time placing my order and shopping with target. Instead I get an nice form letter that basically says "screw you customer"..." we don't care that we allowed you to order and wait for this item. And no you can't have a rain check. Very nice customer service...bet they are laughing in India

T
T
Targetcustomer service sucks
Chicago, US
Dec 24, 2010 4:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Gagging @gkenigmatic comment...nice that they have their customer service commenting on here. You screw the customer...and thats ok. Wow really thought target was better then that. India...that explains a lot...need to keep your customer service where the stores are. ...sad.

T
T
Targetcustomer service sucks
Chicago, US
Dec 24, 2010 4:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I think they should give rain checks...they did this to me as well. I actually ordered on December 2nd and they cancelled it from my order a week later. When I complained I recieved some form letters from India.
I told them I wanted the item and was willing to wait till it came back in stock (and they told me in the email it would be back in stock) ...they then offered me $5 off. The customer service sucks ...I want the price that was online and the frees hipping that was also there...I'm so disgusted. They really could care less.

ComplaintsBoard
P
5:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Target refuses to sell displayed product

I just went to a Target store in Oakdale, MN, where i saw a new video game (Super Mario All-Stars: Limited Edition) priced and on the shelf. When I went to purchase the product, the cash register had what Target calls a "hard block" on the product, which means they cannot sell the product. Turns out that the product's official release date is the 12th, and cannot sell it until then. Yet a Target employee put it out and priced it, and when I saw it, knowing how much my daughter wanted such a thing (I did not know it existed), of course I attempted to purchase it. But Target has refused to sell. Does Target corporation have any obligation to sell product that they display, price and obviously have in stock? I had the same thing happen to me with the Bourne movie trilogy a couple of years ago.

Read full review of Target and 1 comment
Hide full review
1 comment
Add a comment
P
P
pobarjenkins
Minneapolis, US
Dec 08, 2010 7:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

No, they are not obligated to sell anything. The product's manufacturer and company dictates release, not Target.

ComplaintsBoard
K
11:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Target wrongfull termination

i have worked for the Target Store in Rogers, Ar. since 11-2009. I went to work today and was terminated for suposedly saying something that I didn't say! what Charity Givens told them I said was the f-bomb in front of her and Chuck Simmons (our store manager) last tuesday! Now if I would have said this in front of our store manager, then why wait a week to fire me! Charity Givens is the one that needs to be terminated! If Target would investigate her, they would find that they are paying her 13.00 an hour to sit on her butt and do nothing! She is the type of person who wants her fellow team members to kiss her butt! She even buys alcohol for the minor team members for doing her favors! She has a bad habhit of talking about those she works with to other people! She is a team lead over Starbucks and has spoke very badly and spreads rumors about everybody else. As a team lead, she does not have the right to talk about other team members to other team members, etc. I feel she only has the right to talk to other management about problems with her team members! She does not do this! She has talked to me about other team members she was going to get fired, wrote up, etc. This is not right! Chuck, the store manager is her best friend, and in his eyes she can do no wrong! If Charity likes a person, then they don't have to worry about their jobs, but because I don't kiss her butt, I lost mine! The whole management team needs to be overhauled in this store! This store is less than 2 yrs old, and isn't in the green! And it will never be in the green, until they get new managment! I also have to complain, because my job title was cart attendant. They moved me to Target Cafe and never gave me cafe pay! I should have been mking almost a dollar more per hour! I was making 7.60 and the new cafe team members were started out at 8.00-to 8.50 an hour! Please Target investigate this store! you will find some deep dark secrets of wrong doing this I promise!

Read full review of Target
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
11:26 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Target protection plan-scam

As a longtime shopper of Walmart, I began shopping at Target only within the last year, not only because the are located directly across the street from my employer, but mainly because they finally started price matching competitor's ads. Last December, I purchased an IPod Touch for my 17 year olds birthday. The salesperson asked if I needed the Proctection Plan "in case anything happens to it". I normally don't purchase the additional warranty because my kids either lose or have forgotten about whatever it is, long before it gets broken. But this time I bought it "just in case." Well, 3 days later the screen cracks. I called the number for the Protection Plan and they directed me to the manufacturer. Apple denied the claim because the IPod had "physical damage". Well I called Target back and they told me that the Protection Plan only extends Apple's manufacturer's warranty and if Apple has denied the claim, then they won't cover it either. Also, the 2-year warranty takes effect as soon as you purchase it and it runs concurrent with the manufacturer's warranty. So, the 1st year of the Protection Plan warranty is used with the manufacturer's warranty and you only have one year left after that. The kicker is after I spoke the employee in the Protection Plan department, I went to the Target Store and the Customer Service Manager had the nerve to tell me I should have read the guidelines of the Plan before I bought it, but when I asked her what the plan covered, she admitted that she really didn't know, but they will not replace or repair the IPod, nor will they refund the purchase price of the Replacement Plan. I will never buy anything else from Target and will tell everyone I know to do the same.

Read full review of Target and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Sparky70
Laurel, US
Oct 09, 2013 10:28 pm EDT

Target should have replaced your ipod. That is what the employees tell the customer, "The protection plan will protect against damages caused by dropping such as cracked screens and cases.". That is what they are told to say during training. It also says it on the printed literature. The protection plans they have are called extended protection plans and are supposed to start once the manufacturers ends.

ComplaintsBoard
P
4:54 pm EST

Target upset customer

I travelled from Chatham, Ontario to Detroit at midnight Black Frday morning and stood in line outside at the Target store in the freezing cold waiting for over 4 hours for the store to open for their Black Friday specials. I was there to purchase a 40" Westinghouse LCD HDTV for $298. When the doors opened, everybody ran in like a bat outta hell straight for the Tv's. I have no problem waiting my turn but with all the pushing, grabbing, yelling and screaming, I did not get what I was patiently waiting for. My problem is, everyone that did get the Tv's were the ones in lne behind me. Most of them got there minutes before it opened. Target should have given the people that were waiting first outside in line tickets so they were guarenteed to get what they were waiting outside for instead of just opening up their doors and giving everybody a free for all. I am terrible disappointed and pretty pissed off at the way Target handled their Black Friday sale. Apparently, they really don't care about their loyal customers and not only did I not get what I drove 1 1/2 hrs for, I had to go elsewhere and spend double the price and woke up the next day with a terrible cold. I was 10th in line and it was 1 per person and they had 40 in stock. I'm hoping Target will read this and show some customer service and do something for me as I am an unsatisfied customer.

Read full review of Target and 3 comments
Hide full review
3 comments
Add a comment
T
T
todaysnews
, US
Jul 08, 2015 4:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you don't know what Black Friday is then you should stay home. Your complaint is invalid. And every time you go across the border to shop you are hurting your own economy.

P
P
pobarjenkins
Minneapolis, US
Nov 30, 2010 5:40 am EST
Verified customer This comment was posted by a verified customer. Learn more

Black Friday has nothing to do with loyalty...? It's never guaranteed that you'll get what you want, no matter what time you get there. This is common sense.

S
S
Sounds Right To Me
, US
Nov 29, 2010 5:27 pm EST

Sucks to be you. If you can't handle the general wilding that Black Friday brings out of people, stay home. Oh, and stay in your own country anyway.

ComplaintsBoard
T
11:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Target credit card payment held

I recently mailed a payment to Target to pay off my balance, so that we could use the available funds to do our Christmas shopping while taking advantage of their "5% discount when using the card" The payment was electronically debited from my checking account on the 11th, but the funds still are not available on the card. When I first spoke with Target, they stated that it was because my bank did not release the funds to them. I called my bank and they promptly stated that was not the case, since the funds were removed from my account already. I called back Target only to get the run-around and finally I demanded to talk to a supervisor. This was the statement that was given to me "It is Target's policy, that we can, at anytime, take a payment and hold it for an undisclosed amount of time, for no reason or recourse." She also stated, that me submitting proof that the funds have cleared my account would not help, and that there was nothing they could do to expedite the posting of the payment. THAT IS $1000 of MY money that has been UNAVAILABLE TO ME FOR OVER A WEEK, that I can't use for holiday shopping because they won't post it to the account. If I KNEW that was going to happen, I never would have paid off the card, and would have just used the money to buy things directly. THE SAD PART IS, my husband actually works for Target and THEY STILL treated us like crap. WORSE CUSTOMER SERVICE EVER! WORST EXCUSES EVER! AND IF THEY DONT POST IT BY BLACK FRIDAY, IM GUNNA BE EVEN MORE PISSED!

Read full review of Target and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
M
M
md1049
Zephyrhills, US
Jul 03, 2009 11:16 pm EDT

I was reviewing my credit statement from Target bill and noticed that my interest jumped from 14% to 19%. I was not late or over the limit so imagine the suprise. I called to see what was going on. The guy on the other line explained they sent me something in Feb. that explained it all according to him. I am not a lawyer or business person. I am sure I skimmed and nothing jumped out at me. Wiz kid on the other line said I had chance to opt out but that time had passed. I said I did not see anything I had to sign. I was calm and told him that I know he had no control over it. It got worse though when I asked to be transfered and he wouldn't do it. He said that he was the supervisor and there was not one else. No wonder he such freaking dip [censored] he has to run all Target by himself. We all know that is not true, but is really worth my time to argue with someone that doesn't care. II just want to pass along the word. Chase was happy enough to transfer my Target balance with zero percent interest.

W
W
Wandabee
Elizabeth, US
Aug 09, 2011 3:35 pm EDT

I have just filed the same complaint with Target National Bank, Better Business Bureau (BBB), and Scaminformer.com. This is a high-level scam. This needs to stop immediately!

B
B
BCassedy
, US
Feb 17, 2011 1:57 pm EST

Completely agree. I made a several hundred dollar payment online with the intent of using the resulting available credit for a major purchase. I've been on the phone with Target reps and supervisors as well as email communication. I've been promised that the credit would be available by a certain date (Feb 14) and that date has come and passed without the funds being made available. I've experienced the same run around as others. The reps have been polite but completely unwilling to do anything more than spout a corporate policy, even when that policy flies in the face of good customer service. The line I've received has been "we can't do anything about it" carries little weight. I work in IT and am aware that program system always carry a means to make a modification. It is simply a case of the Target reps/supervisors being unwilling to follow the spirit of good customer service.
A complaint here may not carry any weight, nor has dealing with 1st or 2nd level at Target's customer service desk. I'm hopeful that calls to their corporate office will yield a better result.

B
B
bambam
rosepine, US
Feb 24, 2010 11:51 pm EST

TARGET SUCKS, , First some ### that operates their website, let it get hacked, , now I have to enter 5 yes 5 freaking security questions.. WTF 5 come on, one your incompetent people cant do their job, , fired that person or persons, , , , , THEN some educated IDIOT, woke up one morning thinking, , I will raise all redcard holder, I mean ALL... what a dumbazz I'm done with you target, , I could have seen this from Walmart but from TARGET... I HOPE TARGET HAS TO FILE FOR BANKRUPTCY.. the CEO's JET CRASHES, and what other evil things that can happen, , just like TARGET CHIT ON ALL THEIR CUSTOMERS...
Also about 3 years ago brought a Xmas tree and things, , pay $415.00 with check, went back a week later tree lights didnt work plus found the same tree at Kmart for $20.00 cheaper... Well CHIT Target didnt give me a refund, cause of their check policy 7 to 10 days, , guess what, I already knew that, I printed the cancel check from my PC... The stupid B said that could be fake! WTF, I know why some people go off, cause I was ready... finally someone with common sense came up, after I told her she was a ROBOT, hehehehe Well, I got a gift card.. oh and I also copied the back of the check, , which had their BANK, in DALLAS, TX anyway, TARGET SUCKS, the people working their are uneducated, and all the CEO's care about is MONEY, , I really do hope them sorry ### get theirs, and they will when Obama stops giving CORPORATES bail/stimulus money..3 more years Obama will be gone..

ComplaintsBoard
S
1:18 pm EST

Target target makes $ on the refund

You don't find the refund policy on your Target receipt and do you know why ? This is because Target does not want you to know (and even on their website they don't spell it out in full). If you shop at any reputable store, you can get the store credit for the price you paid. This is not the case when it comes to Target. I paid $55 for several products which I brought back for the exchange 120 days instead of 90. They did not mention a word that I was loosing $$ when they processed the transaction. I got back below $44 on it as the credit. I had the receipt showing the amount of purchase and their return policy make all receipt as "expired". Too bad i did not charge it on my credit card because I would have disputed the transaction right away. Needless to say, I would make Target pay for $12 - I can promise you that

Read full review of Target and 4 comments
Hide full review
4 comments
Add a comment
R
R
Ritas Mom
Torrance, US
Jul 07, 2014 9:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had a similar experience, only my returns took place in fewer than 30 days. Either Target accepts a return or it doesn't It's disgusting and unethical that they'd "accept" then not give credit in the original amount. And it would be nice if someone would explain why my original $40 gift card credit dwindled down to around $30 just because I returned a couple of items (within the deadline).

S
S
spookyone
Dubuque, US
Mar 11, 2013 7:37 pm EDT

My only question is why they would refund anything at all after five months. You should have got $0.00. Count your blessings.

S
S
seba3c1980
st. louis, US
May 31, 2011 1:58 am EDT

Umm the policy is : on the back of the reciept, at the return desk, on the web site, at the return counter. Target isn't trying to make money, they just have to set limits. If you can't return within 3 months, you're just lazy.

P
P
pobarjenkins
Minneapolis, US
Nov 16, 2010 12:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

Their policies are very straight-forward. Your credit card company would have laughed at you had you paid that way and disputed. And really, most places won't even do store credits after 30 days, let alone 120.

ComplaintsBoard
W
2:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Target debit card scam

I have shopped for years at this Target store as it is one of the limited choices we have in Jacksonville, NC. I have experienced bad service and attitude from a lot of the employees and overcharges at the register but this last experience really takes the cake. I had recently received a letter from Target stating that my Target card qualified me for 5% discount on all purchases made with my card. However when I went to use the card it was now closed due to inactivity. I decided to go ahead and get another card and went with the Target Red Debit card since I usually like to use cash. The cashier told me it was just like using a check or my own debit card and that the funds would just be transferred from my bank account. That sounded pretty good as I debit anyway and now I would get a 5% discount. I proceeded to make a $200 purchase that first day and when I received the debit card in the mail a week later, I went to the store and made another purchase for almost $200 again. The cashier at that time helped me locate a piggy bank that my son had been looking for so I proceeded back into the store to purchase it. That made my second transaction of the day. I went home but my daughter requested pain medication so I went back to the Target and got a basket of goods totaling about $40. Upon trying to use the debit card I was declined which totally threw me. I tried to ask the cashier what could be the problem since I had just used it but she smirked at me, shrugged her shoulders, and said there was nothing she could do to help me figure out what happened. I asked if the service desk would be able to help but she just shrugged her shoulders again and said I could try. The customers behind me were staring, the cashier was still smirking, and I was getting worried that my card and bank account had been tampered with. I quickly paid with my regular debit card which went through with no problem at all and rushed home to call the Target Debit card 1-888 number. I waited on hold for a while, explained my situation, and quickly got transferred to another division. I again waited a while and was finally greeted by an Indian lady who kept repeating the transactions I had completed during the day and that I had too many transactions and I had to wait a few days until the transactions cleared the system. What?! Who ever heard of a debit card that would only work twice every few days? When I asked her for details about how many transactions were allowed per how many days, she claimed that there was no way of knowing. I pointed out that the debit card was basically worthless than if I couldn't depend on using it and that I would never have signed up for a Target Debit card if I had known that it wasn't usable and that there would be not discount available. She said there was no way to know any details in order to clarify use of the card and when I asked to speak to someone who would know the details of the Target Red card, she said there was nobody who knew. I was flabbergasted! I asked her if she truly meant that Target offered a card without disclosing details to its consumers and she again reiterated that there was no way to know what kind of system the Target store had and that it would be dependant on several factors whether I would be able to use the Target Debit card on any given day but she didn't know what those factors are. I asked her if there was anybody at all I could speak with that could help me unravel the mysteries and she referred me to the 1-888 number I originally called. I pointed out that I had called that number and they transferred me to her since they said they couldn't help me but she kept saying I had to talk to them again. I asked her to transfer me back which she said she could but after waiting a while she said she couldn't transfer me at all and she hurriedly put me on hold listening to music before I could say anything. When I realized that she had left me hanging, I hung up and went through the whole rigamarole of the Target phone line and ended up with another Target associate finally. She cheerily explained that Target didn't "know" me and that they would limit my transactions until they did. When I asked her the time frame they would need to get to "know" me she said she didn't know and that I would have to use some other form of payment. I pointed out that the purpose of getting the card was to receive the 5% discount which their denials effectivedly canceled and she shrugged that off as unimportant. I pointed out that I had needlessly endured public humiliation due to their unpublished policies and she shrugged that off too. I finally pointed out that it seemed like a case of "bait and switch" since Target advertised a 5% discount if you used their Red Card but then they had these hidden policies that prevented you from using the card or receiving the discount you had bargained for. Instead you made purchases thinking you were getting the discount only to be denied the discount and instead receive a heaping dose of humiliation and condescending attitude from the cashier. She shrugged me off again but did throw me a bone by saying she would bring that issue up at her leadership meeting...hm, thanks for the help? I wrote to the Target customer service help email and received a message from another cheery Target associate who told me I needed to call this number, yep, you guessed it, the 1-888 number that I had been dealing with already! Um, thanks for the help again? I think that Target has been reduced to a scamming store if they are reduced to tricking customers with false advertised discounts and then brushing them off when they ask for help or clarification of policies. I am writing a letter to corporate officials and if I don't receive any response then I will definitely take my shopping elsewhere and advise others to do the same.

Read full review of Target and 217 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
217 comments
Add a comment
T
T
Tronk
, US
Jan 09, 2019 6:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

OP Jacksonville

Your sign up receipt, aka temporary card, CLEARLY infucates that you are limited to x dollars upon signing up. It is a mean by which to protect your checking account as well as Target from fraud. When you use a debit card you are guaranteeing that funds will be present in your checking account to cover your purchases. The starting limit is low to prevent fraudulent activity both to your account and to Target.

I'm quite surprised no one, including you, mentioned that you needed to refer to your origination receipt.

HOW do you feel it acceptable to libel Target, or any entity for that matter, as perpetrating fraud upon your person when no such fraud was committed nor intended?

Additionally you should have been advised that you can return to store and CHANGE form of payment to effect your RedCard Discount.

N
N
Nathanbanks
, US
Sep 30, 2018 4:34 pm EDT

Back in 1998 I mad the mistake of signing up for a Target credit card. I was told I would get 10% off all purchases. That same day I bought about $25 dollars of merchandise and paid with cash. Two months later I was called by Target and asked for my address and phone number. They said they needed it again to send me the credit card. Then a week later I received a bill for over $2, 000 for non payment of merchandise the day I signed up. I told them they must be either running a scam or high on tons of illegal drugs. They have continued to bill me periodically, even offering reduced payment, for about 20 years. Of course I ignore these bogus bills. Target themselves are the scammers. They should be shut down, fined and jailed. They are corrupt and a disgrace to America. Shame on them for trying to steal from America.

S
S
Setelace
, US
Nov 11, 2011 2:05 pm EST

On Friday April 23rd I was shopping at the Boot Ranch Target in the East Lake are of Palm Harbor. I frequent that Target twice weekly, mainly because of the convenience. I buy my groceries household items and medications when I'm there.

I have a chronic condition and spend thousands a year in medicine cost. Unfortunately for the third time in a span of about four months i again was overcharged for medication. As it is, some of my medeicines are cheaper if i just purchase the generic with out going through my insurance.

When I was there this past Friday the person behind the counter at the pharmacy refused to sell it to me without going through my insurance, which cost me $50 instead of $10.

I researched what I had paid the past two times prior to this incident and on one occasion I paid $12 and the last time I paid $10. when i called them at the Boot Ranch Pharmacy to question this I was told my insurance must have changed the copay. I contacted my insurance and this in fact was not the case. Furthermore they also told me that there was nothing they could do for me about being overcharged.

I am very upset with my experience at this store and I'm fed up.

I have contacted Publix next door to the Boot Ranch Target and they only charge $10 for that prescription. I will transfer all of my families medications there as they come up for refill.

S
S
Stayaway
, US
Apr 13, 2010 6:33 pm EDT

I shop 'My' Target a minimum of twice a week, other Targets once every couple weeks. You created fun for shoppers with the $1.00 bins, but by comparison to other Targets, #1534 never has stock. Today I stopped counting at 50 empty bins. But then this whole store is poorly stocked, shelves empty. Reminds ome of the old _marts that slowly lost their way. And, why can't this store have a decent photo department like other Targets. Most of the time the Kodak machine is not working. The workers view it as a joke. I'm a frustrated Target #1534 shopper.

R
R
rhonda1
Aurora, US
Jul 27, 2011 12:37 am EDT

purchased a gazebo and gazebo cover in April ( last year they were sold out) went to put it together in July and found it was too small for my patio to be able to be secured. Tried to return the unopened box- still had the strapping tape on it.
and was told "so sorry, past the 90 days, there is nothing we can do about it" called customer service "So sorry, past the 90 days there is nothing we can do about it" spoke with about 4 people- even the "supervisor" It's sad that a multi billion dollar business is unable to take care of their customers. So now I am doing my consumer responsibility and telling as many people as I can. Don't trust that Target will accept their merchandise back, even with a receipt, even if it has been unopened, even if it is still for sale on their shelf. Once they have your money- all bets are off.
This is so disappointing because target has been one of my favorite stores for a long time.

K
K
Krembler
, US
May 24, 2010 5:06 pm EDT

Target needs to reconsider their hiring process. My friends' children work as managers at Department stores and recognize that customer service is what affects the bottom line. These ladies are young but have degrees and brains! I was at the Irvine Target and had the displeasure of dealing with a manager with the IQ of my shoe size named Susan Roysden. I had come - with a receipt - to return a DVD that did not work. It had already been exchanged once and I refused to exchange it the second time as it was clearly a bad batch.After a 15 minute battle of raised voices in front of other customers and her total refusal to return my money she agreed to change it for the 3rd time. I accepted - went to another Target and returned it. Now you tell me! Is it Target's policy to inconvenience a customer like this? What sense did that make. The DVD was open when I returned it so she did not want to take it back. She quoted the "law" to me that it was Target's policy and no Government policy could override it. REALLY? So she exchanged it for an unopened one that I could return? Go figure! THAT my friends was VERY intelligent. Would you not say?

F
F
Flone
, US
Jan 08, 2010 12:07 pm EST

I ordered a $619.00 vanity from www.TargetDecor.com in May. The vanity was backordered until July when I learned that it was backordered until September. When I started pressuring the company in September, I learned that they had changed their name to www.FurniRush.com because they did not want to be confused with the retail store Target. I was issued a confirmation of my cancelled order with my refund promised 3-5 business days later. When the refund did not appear, I started e-mailing and calling in earnest. My e-mails are being returned, my calls don't go through, and the Web site is offline. Please DO NOT order from this company. I'm out $619.00. I don't want this to happen to you.

D
D
davidla
Tulsa, US
Dec 16, 2009 10:02 pm EST

I use a bank online bill pay service. It takes two days to send a payment to Target. this last month my payment wasnt credited until 6 days after the bank sent it electronically. That was one day late, and Target charged me $39.00 for a late fee, and $3.09 finance charges. When I called to protest, they said, not their problem, cant help you. Said to send it at least 5 days in advance. I said I sent it 6 days in advance...they said, not their problem.
What a ripoff.

Valerie
Valerie
, US
Jul 15, 2008 7:13 am EDT

Today 7/14 I went to Target located at Brookhurst St, Garden Grove, normally I will avoid this store because their associates and specially the security man are the most rude of all Target stores I had visited. I wanted to exchange repeats toys my Tot got for his birthday, all the boxes are big so I needed a cart, I parked way far from the entrance (no front row parking) and spotted a cart nearby, when I walked to the cart one of Target associate came at the same time to retrieve it, I called and said 'excuse me, I need the cart please' he just walk by in front of my nose, I repeated 'excuse me' 3 times but he kept walking on, so I run to the front and said 'excuse me can I have one cart please'? His answer was: 'NO' and kept walking, so I said 'excuse me?' (As in 'why') and he said 'NOT WORKING' ... Weird ... he can push the cart and the cart is not locked, so why is not working? ... at this point I decided to go in the store and get the cart which he yelled at me saying: 'The cart is not working, the 'Wheels too Wobbly' ... ok ... But guess where he put the carts he retrieved from the parking lot which he won't give to the customer who needed it? Inside the store with all others carts! Good thing was the girl who attended my exchange were friendly, security as usual will look at you like you are a theft and will not help you at all even if he was in front of you and you needed assistance. They gave me a complaint sheet to fill out or told me to call their 1 800 ... I spent almost 20 minutes waiting to load my complaint to their customer service, but they win this time again, I hung up after 20 minutes as nobody answered my call (this would be my second complaint with this store)

The best target store: Westminster Mall, Westminster and Marketplace at Tustin/Irvine.

The worst of the worst: Brookhurst, Garden Grove their manager Mr. Nam Tran doesn't want to be bothered with complaints and love rude employee’s specially rude and unfriendly security guard.

C
C
camusgandhi
Caldwell, US
Jan 01, 2013 4:58 pm EST

At Target, security followed my girlfriend from the moment we got there until we left. She is African, from Ethiopia, and two security guards watched her while she was in the underwear section. This humiliating experience has led me to boycott the store.

ComplaintsBoard
M
8:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Target store policy

I tried to buy some cough syrup and was asked for my ID so they can swipe it and record my name and address. When I informed her that this cough sryup is not on the list that requires my information they said they know that but know want for all cold medicine. So now the other day I was with my husband and he tried to buy a a twelve pack of Bud Light and was asked for his ID.(he is 57 and is all gray) So he pulled out his ID and she wanted to swipe it and he would not let her. I called the target and asked what they are doing with the info for both items and they said they do not store the info. Why do they get to have my info on my licence when I am buying legal items and there is no law that says they have to swipe me drive licence. I no longer by these two items at Target.

Read full review of Target and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
B
B
Belinda Gomez
, US
Apr 05, 2011 12:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Target will do a manual input--no need to swipe. I don't trust their software or servers, and it's crazy to do so. If Target would trust their checkers to have common sense, they could do a manual over-ride without calling a supervisor.

M
M
Marco2423
, US
Apr 01, 2011 1:34 am EDT

There is no legal reason for Target or any retail store to swipe your license for the purchase of alcohol. Swiping the license provides zero legal protection to the store. The only reason Target does it is to obtain address data for people that shop at their stores. While swiping a license may varify the age of the person pictured in the license, it does not verify that the person buying is the person pictured. The number one way that minors purchase alcohol today is not with a tampered license, but with a legitimate license of another person.

M
M
Mr Brain
Valinda, US
Nov 07, 2010 7:25 pm EST

Do all you guys work for Target. Or all you all to young to remember what true freedom felt like.

P
P
pobarjenkins
Minneapolis, US
Nov 03, 2010 3:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

A lot of places, gatortracks. A woman I worked with once got fined and fired for selling alcohol to an expired ID.

P
P
pobarjenkins
Minneapolis, US
Nov 02, 2010 8:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They swipe it most likely to verify that the ID is legitimate.

ComplaintsBoard
G
2:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Target lying

Several years ago I had Target Exterminators come out and exterminate our home of honeybees which were living in a wall in our house. I was originally told that they would be able get rid of them. They came out and sprayed repeatedly and failed repeatedly. After calling several times a Target employee finally told me that honeybees were unable to be exterminated because they are an endangered species and that it was therefore illegal to try and kill them. Target took payment for a job they knew couldn't be solved by their methods and then proceeded to get rid of me by informing me that they had been doing something that they shouldn't have been doing to start with!

Read full review of Target and 1 comment
Update by Glum Optimist
Oct 22, 2010 4:22 pm EDT

Believe it or not I have called numerous beekeepers around the area and they either don't want to deal with it, or tell me I will have to have the wall removed. (which is the whole front of my house)

Hide full review
1 comment
Add a comment
D
D
Daavid
Rochester, US
Oct 22, 2010 2:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I got rid of Honey Bees one time by calling a Bee Keeper. He came and took the Queen and all the bees. A much better solution than killing them, especially in light of the Bee Hive Collapse Syndrome. Bees are a necessary and natural part of our ecosystem.

ComplaintsBoard
K
8:25 am EDT

Target unsafe security guard

Okay so because I was banned from walmart for stealing I went to target right but like I told the security guard at walmart I stole because my dad did not give me allowence because I stole a ds from zachary my friend and sold it to a gameshop. Then my dad bought him the better dsi and told me till I paid it off I would not get an allowence then I saw these deck of cards I really wanted but they were on sale and I had zero dollars so shoplifted them and the unfair serucity guard said I was banned fromtargetfor a year, this is nt fair because I stold twice from walmart and was banned the first time three months and the second time six making a total of nine months for more expeniive items for twi times stealing and I only stole from target once. They just don't like me.

Read full review of Target
Hide full review
ComplaintsBoard
D
9:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Target disrepect/foul language by security

On 10-13-2010 at approximately 6:00 p.m. I was in the Target store in San Bernardino, CA. While waiting to conduct by business, I witnessed an exchange between an African-American, female security guard and a young man. The young man was attempting to purchase items needed to participate in the Cal-Works Program. He was told that this transaction must be done before 5:00 p.m. He asked to speak with a supervisor or manager. Instead of calling the supervisor or manager, security was called. The Black female security officer approached the young man and said"### you and your mother". She then called a male security officer, who immediately got in the young man's face, talking very rudely. This all happened for no apparent reason, as the young man was polite and instigated no trouble. Your security officers apparently have control issues and are abusing what authority they think they have. These type of employees are a liability to Target. I don't know if Target has had any problems in the past, but someone will come along, who can afford an attorney and cause legal problems for these to ignorant individuals.

Read full review of Target and 2 comments
Update by Dissed me and my mother
Oct 13, 2010 10:17 pm EDT

pobarjenkins:
What part of I was standing there looking into all three faces, don't you understand? And yes, I heard and saw every single part of that exchange. DUH!

Update by Dissed me and my mother
Oct 13, 2010 10:05 pm EDT

Sorry helpNu:
It is not here say if you are standing there looking into their faces. I am going to inform every agency I can. I am a professional, educated and not poor. I know where to complain and how to word them without being threatening. Someday it may be you. Hopefully not me, I have an excellent attorney.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
pobarjenkins
Minneapolis, US
Oct 13, 2010 10:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It IS heresay unless you were with those people both prior to the conversation and afterwards. Maybe they had an exchange earlier that day that you missed?

P
P
pobarjenkins
Minneapolis, US
Oct 13, 2010 10:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I highly doubt that you heard and saw every single part of that exchange. I'm sure there is more to the story.

ComplaintsBoard
M
6:15 am EDT

Target poor shipping and customer care

I placed on order on Sept 24, 2010 with approximately 7 items from which 1 item shipped out the following day. Upon checking the order status I realized 2 items became out-of-stock. So I removed these items from my order and placed a second order for another item on the 28th of Sept which shipped out the following day. At this point my first order, now with 4 items remaining hadn't shipped out yet. When I inquired I was told the order was 'stuck' in their system and could not be reach, found, or anything. So I canceled the order and placed a second order with these 4 items on the 29th of Sept. Since this second order has been placed it has now reached the Shipping Processing stage however, it hasn't actually been shipped as yet. When I inquired again about my order, I was told it was AGAIN 'stuck' in their system; it cannot be reached, accessed, canceled, or fast-tracked. And I cannot cancel the same because it's now in the Shipping processing stage. I wrote to Target's Customer service dept on the 28th, 29th, and 30th of Sept, and on the 1st of October. I even called their Customer service dept on the 1st, 2nd, 3rd, 4th and 5th of October and spoke to about 7 different agents. NONE were able to tell me what is the status of my order other than its still 'STUCK' in their system and there is nothing they nor I can do about it. I have called to request they cancel the order completely, that cannot be done.

In essence, my order first placed on the 24th of September and placed again on the 29th of September is 'stuck' somewhere in the Target universe; I'm being charged for these items and they haven't shipped them as yet. Like I said, I've written to them, and called them more than 4 times with no progress. I loved shopping with Target, and based on the fact that my other orders have been shipped obviously nothing is wrong on my part. Anything wrong with this particular order is their fault and they wont give me any information on the problem, on the items, or the status of my order or when it will actually be shipped. It has been at least 7 working days since I placed my order and it still hasnt shipped.

Read full review of Target
Hide full review
ComplaintsBoard
K
9:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Target human resources

Thank you for the rapid response. I appreciate the time and effort that were given to me during the interviewing process. However, I do feel strong that discrimination was involved in this process. I have a family member who also works at this store. I know in my heart the decision not to hire me was not basis on my experiences but rather on the interviewer’s feeling toward my daughter. There has been an unsettling friction between Monica and my daughter and she let her personal feelings interfere with her professional judgment.

I knew Target gave three (3) interviews if there was a possibilities of employment. When I asked when Target would be in contact with me again - Monica automatically stated "a decision will be made and you will know something by the beginning of next week." I asked if the other person who interviewed me would be a part of the decision process, and she said yes. At that moment, I knew I did not have the job. Monica's mind was made up the minute she saw my name. Thanks for taking the time to read my concern, and at this point I am very thankful I was not hired by Target because if this is a reflection of equal equality, and how your management team response professionally, your problems are going to get bigger. Young, untrained managers with personalities disorders should receive more training, and should be analyzes as to how strong they are when it comes to conflict and resolutions. (I have a full-time job, so I am not bitter because of this -- it's just sad to know this type of practice could possibly be destroying someone else live that really needs employment.) In the future you could possibly see people who are treated with such unprofessionalism do something to correct this problem legally. However I can say this, there was one very strong leader on the interview team who should leadership skills, commitment, dedication, and she has history and a foundation with Target. Shauna, she was well seasoned, and she knew what she was doing. She was not a person whohad "just got a job to have one, until something came along better." She actually cared and you could see it every action she took. A copy of this email has also been forward to the corporate office just in case Monica gets this email, and tries to delete it.

Thanks
Robin

Read full review of Target and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
pobarjenkins
Minneapolis, US
Oct 04, 2010 12:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I know often companies will not hire family members unless they are excellent additions and they adore the other family member. Also, there is no way to really prove that your resume had nothing to do with it.

C
C
citizen123
newport nes, US
Oct 04, 2010 9:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I conduct interviews at my current place of employment. If your resume had the grammatical errors in it that your complaint letter has; you woule not have gotten the job either. Don't always assume it is discrmination, the other candidates might have been better qualified!

ComplaintsBoard
S
5:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Target lied about full time work

was hired at target, after passing drug test, and criminal backround check, it took over a month, was told 40 hours a week, they lied, I worked 2 days a week, so I quit. very nasty people to work for. if you think 200 cameras in the store is a lot, how about 500 cameras in the back watching employees. I will never put one foot in a target ever.

Read full review of Target and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Becky2012
Redondo Beach, US
Sep 09, 2012 7:12 am EDT

When target hired you, they had you sign a bunch of papers? One of those papers told you that you are NOT guaranteed full time work. How are they going to give you full time work all the time if stores don't make their sales. I've been a target enployee for 10 years and at times I've had my hours cut too. There are many older employees who are going to get full time work before a newbie! Please, did you forget it's retail. 500 cameras? That sounds about right. There are many people who steal so why not invest in cameras in order to protect their assets?!

ComplaintsBoard
A
3:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Target not honoring exended service plans

I received the Jaybird JB-200 Bluetooth Headphones as a gift for my birthday in September of 2009 from my best friend in Boston. She knows how often I go to the gym (6 to 7 days a week) and overheard me talking about how much I liked the Bluetooth headphones I had seen at Target. As a surprise, they were mailed to me here in South Florida as a belated birthday present. Since I had only seen them a few days prior, I know that the cost was about $130. Included in that package was a three-year extended service plan from Target.

I was excited to use them and couldn't wait to get to the gym. I charged the battery as instructed and when completely charged I hurried off the gym. I had to adjust the headphones until they fit in my ear, but after a few moments they seemed to fit. I noticed that I had to adjust them about 10 seconds later, then another 10 seconds and then another 10 seconds; this last through the entire length of my hour and a half long workout. Stubborn as I am, I figured I must be doing something wrong, I reread the instructions and tried them again the next day at the gym; but I kept experiencing the same ill fitting problem.

Since then, I have tried to use them half a dozen times, but have been unsuccessful. These headphones have done nothing but sit and collect dust since then. Yesterday, I decided that since they still have the extended service plan for over another 2 years, I was going to see what could be done at Target.

I walked into the Fort Lauderdale store with my extended service plan and headphones in the original package. I told the woman at the guest services counter my issue. I was then told that I had to call an 800 number, submit a claim, mail the product back to Target and wait for it to be repaired or by chance given a new one. I know for a fact that this was not explained to my friend who purchased the 3 year agreement for me, otherwise she would have never done so in the first place. Furthermore, the packaging on the 3 year service plan doesn't have say anything about shipping the product back AT ALL. In fact, one would only know what the exact terms and conditions are by purchasing the gift-card-esq packaging then opening the perforated edging and read the conditions which were folded up into a tiny, one inch long, square.

Why would I have to send a product back to Target that does not fit my ears correctly and wait for a 'repaired' one to be sent back to me, when I know they will not find anything electronically wrong with the product. The Jaybird headphones work, but I cannot use them! I am beyond irritated!

So am I just to assume that this was $149 ($130 + $19 Three year service plan) plus tax and shipping thrown down the drain? I haven't even told my best friend that these do not really work well, as I know that she not only spent a lot of money on these, but wanted to do something really special for me.

I received a call from a very rude woman in the Target executive team who would not help. After communicating, each time I talked with her to the corporate office, she called a few minutes ago. She told me that Target absolutely would not help and that I should work with the manufacturer. As if that wasn’t bad enough, told me to ‘respectfully not contact’ the executive team anymore and proceeded to hang up.

NEVER AGAIN WILL I SHOP AT ANOTHER TARGET EVER! That was the last dollar they get from me or any of my friends, family or co-workers.

Read full review of Target and 1 comment
Hide full review
1 comment
Add a comment
E
E
EasilyAmused
Little Rock, US
Sep 05, 2010 5:52 pm EDT

You've posted this story on other complaint sites, and the general consensus is that you're misunderstanding the extended warranty. It covers broken/defective merchandise, not the fact that you don't like them. If these headphones were that important to you, you should've addressed it right away and not let them "sit around and collect dust", with a large purchase like this you could've informed your friend that they weren't what you thought they'd be and would like a reciept to exchange them for something that would work better, which is certainly a lot better than just not using them.

ComplaintsBoard
K
5:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Target cancel order

I will attach the 3 Emails I have emailed explaining my problem.

LETTER 1 Sent on AUGUST 5th 2010
I had the worst experience with Target today. I ordered some curtains that I already have at home because I love them and wanted more for our new house we are building. I currently have spent well over $2, 000.00 (recently) at your store or on line. I bought a kitchen table, a couple of end tables, throw pillows, a complete set of matching dinner dishes and bowls etc... It goes on and on. There isn’t a time when I walk into your stores and buy something that was NOT on my list. Well as of today I am done. I tried to purchase more curtains and 2 chairs that I also fell in love with my order was $281.00. When I was looking over the order info, somehow I didn’t see that it had saved my last credit card info, (which was my debit card) and when I was done reading the info I pushed continue thinking that I would have another screen to put in the credit card info. NOT THE CASE! Well at that point I figured no big deal. I will log on to track the order and change the payment. When I received the info I saw a 1-800 so I called that thinking it would be faster. I got disconnected a few times and also waited. By the time I got through they said it was already being processed too late to change the payment info.(all this was in a matter of 5 minutes) I remembered that I saw on line a "button" that I could push to cancel my order. Went back on line and did just that. It said "YOUR ORDER HAS BEEN CANCELLED"!
A huge sigh a relief. So then because I still at this point love TARGET and was really looking forward to putting those chairs in out new home, ordered everything again. Then realized I better check my bank account to make sure my order was cancelled. NOPE it wasn’t, it was pending and my account was now in the NEGATIVES! So I called again this time asked to have my 1st order cancelled. She asked for all of my info and said i'm sorry we can not do that! WHY NOT?!?!?! I always order things from you or purchase them in your stores. I asked to speak to someone else and she would not let me. We argued for a few minutes and at this time she suggested we cancel the other order that’s the only thing she can do. I said fine. Well because she had to ask for my info again and I argued with her for so long that order has been processed too! So Now I have 4 Chairs when I wanted 2 and 4 curtains when I wanted 2. If this were you wouldn’t you be rather upset. Originally this was a small error on my part, but it turned to a huge ordeal and made me want to never return to target. So in return for all of this trouble I want my account credited back and I want to keep all 4 chairs and curtains. I will pay the original 281.00 but will not pay the additional and will keep the 4 chairs. I think that is what anyone would want in this situation. Its rather upsetting to be let down by a store I love so much. I get everything there.

LETTER 2 Sent on August 5th 2010
That was the 4th attempt to try to get you to understand why this is such a big deal for me. Now you are telling me to send the order back and then you will refund my money. I guess you don’t care that you are going to loose a very loyal customer. Since you are not willing to make your customers happy anyway possible, I will not send the order back until my account is credited in full. This is my debit account. Since YOU put it in the negatives the Line of Credit will cover it, then I have interest to pay on that. I will not pay for that. I can not believe that your customer service is this poor. My husband and I own 2 very successful companies and our #1 is customer service. You are greatly lacking in this department. It’s not even a matter of money anymore, it is now a matter of morals, and what is right. If you would have just cancelled my order in the first place this would have never happened, and I would not have one bad thing to say about Target. So to answer your question, NO your email did not help me at all. I buy things on line all the time. I have cancelled orders. I do not see why this could not have been done 5 minutes after it was ordered! (Literally)
Katie

After no response I sent the 3RD letter today August 12th 2010
Re: order # [protected] and order # [protected] I have received these orders, when I only wanted one order. You refused to cancel and order and YOU and I both know that you very well could have, if you cared about your customers. What makes this even worse is the fact you "couldn't" Stop the order but when I received my curtains they came in the same exact package. Explain that to me with out lying please. AS I stated in my last email I DO NOT want all four chairs and all four curtains, nor will I return them until my debit account is refunded. I do not use that account anymore so there was very little money in their. So now it went into the negatives. Thank GOD that I am smart enough to have LOC on that account. That is the only reason the order went through. But now because of your selfishness and down right rudeness, and lack of care for your customers, I am paying interest on that because it was put on that LINE OF CREDIT! If this was you (WHO EVER IS IN CHARGE OF CUSTOMER COMPLAINTS) you would be furious as well. I am going to keep emailing and calling until you credit my account. This is ridiculous and I can not believe that Target would do this. If this was Wal-Mart that I was dealing with they would have stopped the order when I asked (5 minutes after I realized the error). That is why Wal-Mart is a monopoly and they are #1. I guess you don't care if you loose a customer for life. I would like a phone call to confirm that you are crediting my account. I will not stop.

Thanks
Katie

Read full review of Target
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Target Customer Reviews Overview

Target is a popular retail chain in the United States that offers a wide range of products, including clothing, electronics, home goods, and groceries. The company has a strong online presence through its website, target.com, which allows customers to shop for products from the comfort of their homes.

One of the most notable positive points of Target is its affordable pricing. Customers often praise the company for offering competitive prices on a wide range of products, making it an attractive option for budget-conscious shoppers. Additionally, Target is known for its frequent sales and promotions, which further help customers save money.

Another positive aspect of Target is its diverse product selection. The company offers a wide range of products across various categories, including exclusive collaborations with popular brands. This makes it a one-stop-shop for customers looking to purchase multiple items in one place.

Target's customer service is also highly regarded by customers. The company has a reputation for being responsive to customer inquiries and concerns, and its website features a comprehensive FAQ section that addresses common questions and issues.

Finally, Target's website is user-friendly and easy to navigate. Customers can easily search for products, filter results, and read reviews from other customers. The website also features a "Deals" section that highlights current promotions and discounts.

Overall, Target is a popular and well-regarded retail chain that offers affordable pricing, a diverse product selection, excellent customer service, and a user-friendly website.

Target In-depth Review

Website Design and User Experience: The website design of Target is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps you quickly locate products. The overall user experience is smooth and efficient, ensuring a hassle-free shopping experience.

Product Range and Variety: Target offers a wide range of products across various categories, including clothing, electronics, home goods, and more. Their product variety is impressive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, Target has you covered with a diverse selection of high-quality products.

Pricing and Discounts: Target is known for its competitive pricing and frequent discounts. They offer affordable options without compromising on quality. The store regularly provides deals and promotions, making it a budget-friendly choice for shoppers. Additionally, their price match guarantee ensures that you get the best value for your money.

Customer Service and Support: Target's customer service is commendable. Their representatives are friendly, knowledgeable, and readily available to assist with any inquiries or issues. They prioritize customer satisfaction and go the extra mile to resolve problems promptly. Whether you have questions about a product or need assistance with an order, Target's customer service team is reliable and helpful.

Shipping and Delivery: Target offers efficient shipping and delivery services. They provide various options, including standard and expedited shipping, ensuring that you receive your items in a timely manner. The tracking system allows you to monitor the progress of your order, providing peace of mind. Target's shipping and delivery process is reliable and convenient.

Return and Refund Policy: Target has a flexible return and refund policy. They accept returns within a reasonable timeframe and provide refunds or exchanges for eligible items. The process is straightforward, and their customer service team assists with any return-related queries. Target's commitment to customer satisfaction is evident in their fair and hassle-free return and refund policy.

Online Shopping Experience: Shopping online at Target is a breeze. The website's user-friendly interface, detailed product descriptions, and customer reviews make it easy to make informed purchasing decisions. The checkout process is seamless, with multiple payment options available. Target's online shopping experience is convenient and enjoyable.

In-Store Experience: Target's in-store experience is pleasant and well-organized. The stores are clean, spacious, and well-stocked. The layout is intuitive, making it easy to navigate through different sections. The staff is friendly and helpful, ensuring a positive shopping experience. Target's in-store experience is enjoyable for customers of all ages.

Loyalty Program and Rewards: Target offers a rewarding loyalty program called "Target Circle." Members enjoy various benefits, including exclusive discounts, personalized deals, and early access to sales. The program also allows members to support local communities through charitable donations. Target's loyalty program adds value to the overall shopping experience.

Overall Customer Satisfaction and Ratings: Target consistently receives high customer satisfaction ratings. Their commitment to providing quality products, competitive pricing, excellent customer service, and convenient shopping experiences has earned them a loyal customer base. Target's dedication to meeting customer needs and expectations is evident in their positive ratings and reviews.

How to file a complaint about Target?

Here is a comprehensive guide on how to file a complaint against Target on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Target in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Target. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Target on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Target customer service

Phone numbers

+1 (800) 591-3869 +1 (800) 440-0680 More phone numbers

Website

www.target.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Target?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Target Customer Service. Initial Target complaints should be directed to their team directly. You can find contact details for Target above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Target. Discuss the issues you have had with Target and work with their customer service team to find a resolution.