Target
reviews and complaints

I hate target. The clerks do not speak to the customer and eye contact is avoided at all times. The clerk will stack the bags on the 6 inch counter, rather that place it in the cart. Most of the time, I am charged twice for an item, if I happen to catch it before I leave the store, I have to go to customer service aaarrrghhh to get my refund. I believe it is target's practice to randomly double charge customers, because it happens so often.

While Shopping at target I was rudely treated by a sole called customer service personnel. The biggest thing about my deal was not the fact they didnt want to return a cd that didnt work and i had just purchased 5 minutes ago, Its the way i was treated. My wife bought a cd, and we tried to listen to it on the truck cd player, the cd didnt not play, I went to return it and they swapped it out the first time, I went back to the truck and inserted the cd and to my surprise it did not work again. I got frustrated at this time so I went back to get a refund and they stated they will not refund me the money, that they problem was with my cd player and that the cds i claimed to be bad were working in their cd player. I told the girl there (Jennifer) are you calling me a liar, she said that she would swap me out again, and this time i refused the swap and i just wanted my money back.. They said NO, I asked for the store manager name, (by the way i am a store manager that works for Another corperation) they said they could not give me his name. I was like what, needless to say they have totally lost my business, my wife and me spend about [protected] there a year, they lost a loyal customer for a lousy 9.99 cents, I say to all Target is a terrible store and i will never shop there especially the location on el con mall. My spending at your store might not make a difference in you P and L statement, but you know word of mouth travels real fast and i will do my best to spread the terrible customer service i received from your store.

Target gave $10 gift cards when you spent over $100 on Black Friday. My total was $129 and I returned 1 item for a store credit only to discover they kept $1.08 of the $12.99.

Today they said their ad had a disclaimer that they would do this. To me this is fraud. I was still over the $100. Think of it, if they do this to a million customers nationwide it is big money.

I won't shop at Target again. I spent $700 dollars there last week and they are getting it all back!

I will also follow up with the Indiana Attorney General's office.

I was a hard working, loyal, honest cashier at Target for over 3 years. I mostly worked while going to college and remained still working there since getting laid off of my full time job. They gave me 1-2 days a week to work. I always came in with a smile and was always fast, fun and friendly to the guests. The majority of my coworkers and so called management was just another thing. The GSTL's and upper management treat the cashiers and anyone working on the sales floor with no respect and basically speaking down to them like some kind of special needs kid. I just grinned and bared it the best i could.

My mother has allowed me to live rent free at one of her vacant homes until i can get my feet on the ground. I have allowed her to use my discount card over the past few years. She uses it responsiblily and definitely is a very good customer of Target. She just happened to go on this cashier's line that is trying to climb the ladder of upper management. Immediately after my mother went on her line the lady ran to management to rat me out.

I got called into the office soon after and was fired on Black freaking Friday. They told me i was never to work forTarget stores ever again and i said that's fine i think i had more then enough fun here over the past three years.

Like that and no warning...

A woman who worked at Steak N Shake was recently hired at the same store and is now training to be an LOD. (upper management!) This woman has no experience! How does she do it? By knowing someone in corporate. ### ON YOU RETAIL!

I have worked at a Target for 4 years and over that time all I see is abusive behaviors out of the LOD's...That stand for Lead On Duty. They are allowed to accuse anyone that doesn't suck up to them of not doing their work or worse. They have been known to set up people to get rid of them also. This is sanctioned by the main company. That is why they go through so many employees every year. Between the abuse and lack of training given new people and the general disrespect given everyone...They are lucky anyone will work for them.

PLEASE do not work for this company...Run the other way when you see these jack booted droids in khalki and red coming to woo you with lies about how great it is to work for them.

DO NOT SHOP THEIR EITHER. They get inferior merchandise in that breaks or wears out before you know it. And they over charge on most items, even though they employ slave labor in 3rd world countries to make their trash.

I ordered a 36 cup cake cake and the label read 24, I called the store to let them know that I received 24 instead of 36. The first person I spoke to was very helpful, upon arrival 2 employees were discussing an order and ignored our presence. After listening to their conversation and seeing their facialexpression I was getting upset. The first employee had cancelled the first order and gave us a new one, the employee at the counter was stating that she was not going to give it us and if we wanted another cake we had to pay for it (in a rude way)! When she was finally done talking about our order, she asked us "How can I help you in a very undecent voice", we then gave her our receipt and she realized she was talking about us! She mentioned to us that the cake did in fact have 36 cup cakes, but the labels that rpint only say 24 because your system doesn't print one that says 36...I don't think employees should be discussing customers orders while they're on the clock and over the counter, this is very unprofessional and makes us not want to come back and just go to Walmart. Thank you for listening to my dissatisfaction!

I called there this morning and spoke with someone about price-matching. The woman on the phone told me they DID price match and told me what I thought were all the "rules" that they followed to do so. Only after getting to the store and wasting more than an hour of my time did they tell me that they DO NOT price match for certain types of Ads and so they would not honor my price match. Everyone wanted to know who I spoke to that morning, as if me having her name would have changed anything! I didn't know I should have asked for a DNA sample of the person on the phone- to prove I called! I finally told the manager I would never spend another penny in a Target, I left my buggy full of stuff, got the GM's name (the manager refused to give me the district manager's name) and took my daughter and left. It's a shame that this chain has gone down hill so badly. I WILL BE CALLING TH GM ON MONDAY!

Target is such a joke. I was employed there as a cashier for nearly two years. I was terminated due to guest complaints, many of them of a completely ridiculous nature. I have a new job now and I'm not really sure what the purpose of this letter is, I guess I just want everyone to know what a lousy place Target is to work for and to hopefully warn others.

I was a good cashier. Not the best in the place, but I knew how to do my job and it did it well. I checked out customers fast and efficently. In fact, I was one of the fastest cashiers in the store. Due to my social anxiety disorder, I did not converse with the guests unless they began to converse with me first. I kept my lines to a greeting, their total, and a thanks, have a good day. I always made sure to hand guests their change first, and THEN their bills after they tuck their change away (I know how important this is for many people). I was never rude to a customer and was always very patient, helpful, and understanding with people. You would think this would be perfectly sufficent.

Nope.

I got written up for complaints such as "the guest felt rushed", "I didn't make eye contact", "I ripped the card from someone's hand" (never happened), and even one from a customer who was upset that I couldn't take her because I was closed. Basically I had my light turned off was turning away to go punch out for the day. Some lady comes up and I told her "Oh, I'm closed" in a polite tone. Well, she was so offended by that that she complained to my supervisor that I was "rude and extremely innapropriate". What. The. Hell. I fail to see how this was in ANY way, shape, or form innapropriate OR rude. What is wrong with these people? We only had a couple of lanes open, so she gets pissed when I can't help her and complains about me. Just ridiculous.

The bosses were always nagging me to converse with the custoners and to have a big goofy grin on my face. Look, just because I'm not all smily does not mean I am in any way rude. I'm simply concentrating on doing my job. And most of the time I was very nervous around people due to my social anxiety. It was very difficult for me to chat with customers. It was also hard for me to look them in the eye, but most of the time I DID.

So anyway, in the end they fired me. It's just completely outrageous. I, a good, dependable worker who never called in except for when I had a 102 degree fever, who many times came in when they were desperate for help because they didn't schedule enough cashiers, was fired. However, my co-worker was not fired until several months after me. This co-worker in question is someone who was basically off his rocker. He threatened to chop a co-workers head off, told customers to "go away" and "go read the sign yourself", threw merchandise at my head, VERBALLY abused me on numerous occasions, and screamed at the supervisor, was fired LONG AFTER ME. Apparently it was more urgent that I be terminated. Does anyone else see the logic in this?

Anyone?

The bottom line is, Target is a joke. My new employer recognizes what an excellent (in their words) job that I do. You guys, on the other hand, are PATHETIC. You wouldn't know a good worker if you fell over one. You lost a good, reliable cashier, and you forfeited any money that I would ever spend in your store in the future. So long, suckers!

P.S.: you might want to look into how HOT your store is when older cashiers are nearly passing out and we're not allowed to have water at our lanes. Just a thought.

went to Target to look for a book, unable to find it i asked for help to a girl who not only was rude but
very unhelpful. I asked another employee that i needed to talk with a manager because that person was rude and had a really bad attitude... i ask myself why am i gonna spend money at a store with this kind of service?
i came to know that the person i ask for help was in fact one of their supervisors, her name was Krystal and this was very disapointing as i always thought this store had a friendly service. I wish people like that were not working at my favorite store, this is the store on sepulveda and burbank blvd, so if you are reading this watch for poor guest service and rude attitude, hope this blog is read by someone in charge of that store so something can be done.

Amy

Buyer beware:: do not buy a trutech tv and never buy anything from target. I bought a trutecch tv/dvd combo at a california target around september of 2007 and today, october 18, 2009, it just went to tv heaven. No warning. Nothing I did. Just went to turn it on and it would not work. I think a tv that cost $279 should lastr longer than two years.

I had problems with the remote control for this tv when I first bought it but I just resolved it by using two different controls to operate it. It was a double effort but not worth the hassle of what you have to go through when trying to get decent customer service at target—any target!

The thing is that in those two years, I never used the tv very often. I bought it mostly for the use of the dvd which was built into the tv. Since payper view was a lot easier than renting dvds, I would say that over two years, the tv averaged no more than 100 hours of use.

When I called the store, the clerk in electronics basically brushed me off and talked over me, with statements such as "we don't carry it no more, " and "there ain't nothing I can do if you didn't buy the three year warranty. " I tried to ignore his bad grammar and asked him if he thought the reason it was discontinued was because it was such a bad product. I told him there were numerous complaints on the internet about the brand. He just said "oh I don't know nothing about that. " when I asked him for the name of target's president, he was at a loss.

I have received deplorable customer service at target over the past two years.In fact, with the exception of a few small items, the tv was the last major purchase I ever made there. I will not be going back unless target is smart enough to do the right thing and refund my money or give me a store credit. I am writing to the president and ceo. If you have had a similar experience, I suggest you do the same. Here is his name and address:

Gregg w. Steinhafel
Chairman, president and ceo
Target corporation
1000 nicolett mall
Minneapolis. Mn
55403

Good luck.

Target has no official policy in place when it comes to the basics of good human decency and decorum between employees -- or if so, local management does not deem it important enough to be "trained " on -- of course, we are being trained on those things that effect the bottom line.

Surprisingly (or not so) and recently, a visit by upper management is a more cooled down and sophisticated approach to the treatment: a fishing expedition. It is surprising that no one knows what goes on with all the cameras that surely have some auditory functioning to them, that the company could put itself at such great liability. So, how does a company respond to their own misbehaviour? Their own fishing expedition to perhaps extort or blackmail in perhaps a legal way the silencing of another. Or a sneering smile with a clever one-liner, and a symbolic pat on the head as if you are a two-year old and not an adult like everyone else -- that everyone should and can be treated with basic dignity and respect.

First off, someone at work has been cyberstalking me because of the insinuations that have been made by regular folks working there. So, apparently, my online information about Target has become the local gossip fodder. Why do I know this? Because immature teenagers cannot keep their mouths shut, or they "try" to be quiet about it but are still within hearing distance. Oh well, that is how it is in California; it is cool to ridicule! (You hear lame one-liners like this all the time, except more sexually crude) (Surely a company and local management realize after all this time after the federal laws have been passed now that these types of comments can get a company in a lot of trouble).

Of course, when you have juvenile and high-school put-down humor and one-up-man-ship and slurs and innuendo to deal with at every turn of the corner, with the flashing eyes and the mischievous smiles, the rejoicing in the so-called cleverly-crafted put-down that requires the coworker to stalk and be overly-interested in another's life or lifestyle, with statements that reveal nothing about the quality or the ability of the gutter-speaker to know how to speak correctly and intelligently -- that is the common lot of being a worker at "Tarbutt" (My coworker last time called me ChickenButt and then claimed that he was "just making up a joke, " even though I had been on the website that derides Target as TarButt the day before).

They are not the ones to be idolized nor adored; it is only the patience and meekness and strength of character of those that choose to put up with their juvenile antics that has allowed them after all this time to behave so badly at work. We are not just speaking about the actual teenagers there, but also the management (For example, the first day in stock the local female manager called all of the team "babies"v-- twice for emphasis -- because no one was willing to proactively start the difficult thing.

Since, apparently, these are good management and team-building practices, I am sure that local management, then, has no objections about me getting the word out to our loyal and dear customers? Maybe a tape-recording of what is mentioned here and there would make the company more beloved and and its benefactors more enamored with the corporate logo? Imagine all the art galleries receiving funds knowing how the backbone of the company truly operates!

Well, I would have never done online profiling of the company if they had kept their mouths shut. Maybe you have to shame these types of people to end what most people would consider abusive conduct.

One of the local managers is worse; he thinks that huffing and puffing and bellowing sharpens our focus on how to do our job better. Because, it gives him credibility and is a mark of true leadership and motivation.

Seriously, has ANYONE there read "How To Win Friends And Influence People?" Of course, that is an exaggeration, and there are many very good people that do work there, and for the most part, even when these people misbehave, they still do a lot of good things in the process and have behaved well at other times, too.

But, no more bad behaviour at my expense without letting other people know about it.

I have had a Target Visa card for over ten years. I have never been late with any payments. Recently, Target closed this account.

Subsequently, I received a letter from Target National Bank and Target Financial Services stating that the closure of this account was done pursuant to my request. Only problem with this letter was that I never requested closure of my Target Visa account. When I attempted to complaint to a senior executive with Target, my phone call was transferred to a guest relations supervisor. This supersior told me that since my account has not been used in a while, it was closed due to inactivity. In response to my request to re-open the closed account, she stated that I should re-apply for a new card. I did not wish to apply for a new card as this would result in a hard credit inquiry which would adversely affect my credit scores. Hence, I requested that they review my credit file under the old account without affecting my scores. I was told that she was unable to honor my request because she could not directly reach the Target Visa department. Evidently, Target's guest relations members are incapable of reaching other departments. I am also amazed by the executive team of Target to allow this type indefference toward its customer base.

Target weekly ad shows Wesern Digital external hard drive (500 GB) on sale for $49.99. Sale price to begin on Sunday September 6. On Sunday September 6 at store opening time (8 am) we arrived at store only to find that they were all sold out and no rainchecks. Sales staff very disinterested and unwilling help. Finally we pursuaded a salesperson to call and check availability at other stores. He found 2 at Springfield store but would not hold them. By the time we got to Springfield they were gone, but did we want the $99.00 one?

This has happened so many times at Target.

I received a gift of an inexpensive Braun D9525 Electric Toothbrush. I had little use for the item and took it back to the store, unused/opened and they agreed to take it back, but, they gave me a chit for $44 which they said I must use only in the same department and it must be all used then for the exact amount. This of course was total nonsense and I asked to see ar manager, he arrived and gave me the same idiotic story. While I had no problem with a credit I had absolutely no use for one where I had to spent it all in the same department. I refused their credit and I left the toothbrush with them as I have no use for it. I attempted to phone their supposed 'Guest Relations' number and that is only a recording, no person there to complain to. Target stores is a total waste of time and anyone who considers shopping there for any gifts for friends/relatives should be aware that if they wish to return it they will get lowest sales price it ever sold at, a chit they have to use all at once & in the same department. This rip off company now has their toothbrush back and I have nothing, but they are the looser in the end as I went to the Wal Mart store and spent $160 for items that would have been purchased at Target.

Target has a major attitude problem. As far as they are concerned the customer should never return anything. Just buy something and go away and not bother them anymore.

I have had the most harrowing experience at the hands of Target's credit card department. In 2004 I moved to Minneapolis and shopped for ~$75/- at a Target store in Eden Praire, MN where the store check out clerk offered my a Target Credit card application. I filled this out and got the 75$ bill on to the account with assurance from the store clerk that I would get the physical possession of the card soon. I never got the card and hence never had an account number or card number to pay off the bill. A few months later I got a call from a collections agency stating that I had a balance due (nicely enhanced over the 75$ tab with fines and what not) on a Target credit card (which I never ever received). So I paid the agency in full and asked them to close the account with Target.
A year later in 2005 I got another call for another collections agency stating that I had $300/- balance pending on the Target card. I was shocked but had to pay and this time made it clear that I'd fight if the account was not closed.
So finally in 2005 after paying several times over the shopped account for $75 I had shopped I got rid of Target and thier credit card which I never recieved. Or so I thought...
I applied for a loan a couple of days back and was shocked to learn that it was denied on the basis of my credit report. I called them up and they confirmed that I had a pretty clean record except for the (you guessed it) the Target Credit Card... They said that they knew the account was closed and I owed zero balance but I had to get it off the credit score to qualify.
So I call up Target and after being pushed around 4-5 customer support agents and 2 supervisors I was finally pushed to someone higher up.. I assume she was higher up in position cause she really knew how to talk down on customers so much for the customer service aspect of a retail business. Anyways I go about telling her the whole story (I've told it 4 times before to their reps) and she starts fighting that its my fault and not Target's that I opened the card and didn't pay off the 75 dollars. She says Target tried to find me for 7 months to send the bill and the card but couldn't and even though I never had an account number or physical card it is my fault for not getting the card. I wonder how Target's collection agencies (based in California) could find me but not Target (based in Minneapolis). By law the company can stop reporting on my credit report if it acknowledges that it is the company's fault. But she flatly said that there is no way Target will stop reporting on my credit score because I am at fault for a card I never possessed. So now I have to suffer negative monthly reporting on my credit report for the next 5 years (the account was closed in 2005 and Target will report negatively for 7-10 years after an account closes) and pay higher interest rates on loans for a 75$ purchase on a card I never got from a company that couldnt find me or send me a bill.
I am seriously contemplating legal action, I shall get back I shall post this on every website and forum blog possible and Target shall never see a penny from my earnings again... I'll make sure Target loses at least 10 times as much in value by convincing friends and family and who ever cares to listen about this, this I promise...
Siddharth Sinha

I worked at Target for four years. Starting out as a cart-attendant, self-training as a cashier and guest services to help out fellow employees during rush hours, moving to the sales floor, then back to logistics and finally proudly becoming part of the security team. It was at this last position where I encountered some difficulties.
One day me and the other AP agent (the ones in the fancy suites that greet you) where left alone as the undercover agent had to get some lunch. We were told just to stand at the front as usual but my fellow employee decided to hide in the office and watch the cameras. Being still in training and her being my "superior" (she had the position a total of 4months more than me) I followed. Whilst viewing the cameras we came across two young girls shoplifting in the jewelry dept. Nothing big: sunglasses, a scarf and that cheap ugly jewelry that Target doesn't bother to lock up.
Now instead of staying put and getting some good video evidence she decides to stroll out there and stop it. The policy on minors is that you don't do anything to them with no parents around. And the rule on shoplifters is that you can't do anything unless they LEAVE THE STORE. Both these rules meant squat apparently to her. She strolled up, me in tow, and accused them of stealing. I was shocked. I thought that she would stroll around and let them see us, they get scared, dump the goods and leave. Nope. Wait it gets worse! She then demands that they dump their purses into an empty cart (4th amendment anyone?). Next, and here's the part that BLEW me away, she instructs them to dial their parents and tells the parents that their kids have been caught stealing. JESUS CHRIST did she even read the training material?!
After all this I inform the under-cover guy of what happened and the next day inform our supervisor. This is all very serious since it's harassment of minors and is a fire-able offense. Imagine my surprise when...NOTHING AT ALL HAPPENS. They basically don't give a damn about rules and ### apparently. Meanwhile I get chewed out for 15 minutes by the manager for not giving a timely report on graffiti ( I cleaned it). So obviously I decide that I'm being harassed (God forbid a security guy trying to uphold rules) and I ask for a transfer the new store after my training. Her answer (yes the AP manager and the AP agent were both women, solidarity sister) was a resounding no, as I was unfit to transfer (remember the graffiti?).
So what do I do? The next day I quit.
Dumbest thing ever, as it made me un-hireable again at any target apparently. I still haven't got a job and that was 2 years ago. So remember kids: don't let little things like morals and rules get in your way as a security at target. And if anybody wants to hire a hard-working go-getter with good morals email me:
jusajus at gmail.com

I was hired at Target in Mn in April 2008, I was hired on the flow team and worked for them for over a year and decide to move down south with my boyfriend. I had the store put in a transfer to the closest store which was Slidell. The store I wanted to relocate to was in D'Iberville, Ms which is only 10 miles from where I live in Gulfport.
This is a new store which is not open yet.

When I started this store everyone, I thought was so friendly and nice at first and then after 6 weeks everything changed. The TL, Eric was fired because he was to easy going on the Flow team and was not getting his crew out on time. They are more concerned about the EST time to get the department time done and not on the accuracy of the department. The ETL, Brent who is over the Softline Department is more concerned how fast you can get repacks and pallets done. He barks orders and yells at everyone over the loud speaker and directly at them when they are not working fast enough.He treats the associates like a dog. This job is suppose to be a Fun, Fast and Friendly place to work but the only thing is that Fast yes, but Fun and Friendly, I don't think so. He has people in tears and on the defensive all the time. There is no one you can go to and talk to about your concerns because the all stick together and back stab you. When I asked to be transferred to the store closest to me, I was turned down for God knows what reason. I was driving 49 miles one way because I thought I was going to be able to work closer to home. When I was working in MN, that store never treated me disrespectfully. I could at least go to them and talk my concerns. I am a hard worker and always on time. I give them over 100% of what they want. But this place as lost all my respect and trust. I feel like I was screwed over and I am not going to stand for it. I will bring Target down for what they have done to me. There are other woman who have come to me with concerns on how they are being treated. I have also contacted the Employees hot line and complained but I am not sure how the out come is going to happen. I have walked off the job because it doesn't pay for me to travel that far.

Lousy customer service throughout entire store. Everyone wants a paycheck but noone wants to assist the people they are gettting paidther is by. I approached 5 yes, 5 target employees seeking assistance to buy my son a pirate of the caribbean online game card (9.95). They are usually by the checkout counters. I was directed everywhere in the store to no avail. I am shocked that these people are useless. They are getting paid to stand around and chit chat! I am a customer service manager and I go out of my way to help people! Without our customers—eventually-no store! I would terminate all those people and start looking for young adults (Not joe blow who wants to talk with his buddies) who care about people and their needs! I have spent soo much money here but I can honestly attest—i will never set foot in another one of theses stores. Target does not deserve that much of my time to be wasted!Who the hell is hiring these ###s! If these were my kids, i'd slap everyone of them for not only being lazy, but for the lack of caring altogether. What comes around goes around and I hope one day—they all get it in return. I am sure if they were the ones looking for something to purchase, they would not appreciate the run around, which is what I got! Shame on all of the employess, including the management, who obviously (As he was useless as well) have taught the employess—screw the customer—i wish I could get paid to do nothing but push buttons and stand around! My question is, why the hell could not one of those people actually move their ### and take me to the item! If they didn;t know, find someone who does! You are a horrible company!I hope we see target go under soon!None of their employess deserve a paycheck—a paycheck is something you work for.. You are all a bunch of idiots!