Complaint Rating:

Company information:
Target
Columbus, Ohio
United States

I purchased a Dirt Devil vacuum at a local Target store on 02.28.08.

This vacuum, although it works well, breaks belts about once a week. I have had other vacuums over the past 30 years that I or my wife have used in exactly the same way and with the same frequency, and we have never had this problem.

When it broke its most recent belt the other day, I decided to return it. What I would like is another vacuum, or to be reimbursed for the cost of the vacuum I bought only 3.5 months ago, which is nearly useless.

Unfortunately, Target has refused to allow me to return or exchange it, because we are 2 weeks past the 90 day limit on their receipt.

This is a mistake on Target's part, because I will never buy anything that costs more than a few dollars from Target again, I will avoid shopping at Target whenever possible, and I will also make sure my friends are aware of the inflexibility of Target's return policy. Target's policy of never making an exception is counterproductive and unsupportable. Other major retail chains are willing to extend themselves on occasion to retain the loyalty of their customers, in consideration of past business and in the interest of potential future business.

I am very disappointed in Target's refusal to do so, and will definitely adjust my buying habits accordingly.