Complaint Rating:

Company information:
Target
Vineland
United States
Phone: 818-761-3083
www.target.com

Target return department would not exchange a 14.99 rug I purchased on 7-7-08. I used my blank check for a receipt look up but their was no record I made the purchase just a day ago. This method of receipt is suppose to be just as good as the original receipt. I wanted only to exchange for the same item that was not damaged (snagged). Apparently I had 2 returns without a receipt for the year (?), so now I am not allowed to do any returns for the year without a receipt. I now re-purchase the same rug again after being denied the return of the first damaged rug. I simply wanted to return one of the rugs and now I have a receipt! Return desk said I could not do the return because it was illegal. ILLEGAL? I HAVE NOW A VALID RECEIPT AND WANT TO RETURN A RUG!! The point I AM MAKING is just a little customer service and a no big deal exception should of taken care of this frustrating experience at Target. A no bend rule, even if it will save business seems to be their way of handling a situation. I will truly go out of my way not to shop at Target. Wal-mart is a good alternative and K Mart will have to do. The level of service from a regular employee to the head cashier/supervisor are the same. No customer satisfaction and management skills that are truly lacking in many ways. Lastly, if I saved every receipt from Target I would have 100s and 100s. Cat food, chips, tank tops, dish soap, shampoo etc. are not worth saving to me. What happened to my receipt look up anyway? I spend 1000s of dollars on a regular basis at Target but when it comes to a customer satisfaction situation they could care less. Target-A ture failure to customers.