Complaint Rating:

Company information:
Target
8680 Beechmont Avenue
Cincinnati, Ohio
United States
www.target.com

I purchased a 32 gig Ipod Touch, with tax, this is a $532 item.

The box was wrapped in plastic, but when I got home and opened it, the only contents were three tapes for a digital camera and some sort of circuit board--NO IPOD!

The store did replace the item, but the process took over twenty minutes, during which time, the three employees to whom I'd had to explain the situation all *walked away*, leaving me standing at the service department.

They seemed both unsurprised and unapologetic about the incident. They told me it had already happened at another store!

$500 dollars is a lot to spend on an empty box. Whether this is the result of employee theft, fraudulent return, or manufacturing quality control, Target will NEVER again be my choice for electronic purchases.

If you purchase an ipod at Target, do NOT leave the store without opening the box, and open it in front of an employee. Buyer beware.


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I'd also like to note: had Target made in easy to file my comment with them, I would not have had to use a public forum. Instead, the "contact us" link leads to a page long list of further links, all of which lead to yet another layer of links, NONE of which seemed relevant. It is evident to me that this is a company with no concern for customer service.