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4.3 3635 Reviews

Target Complaints Summary

186 Resolved
594 Unresolved
Our verdict: When using services from Target with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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8:24 am EST
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Target anything on sale or clearance

Shopped at target and I am greatful to say I will never shop there again eggs on sale hope charged full price snack cakes Christmas tree litre Debbie on sale hope charged full price wonder woman and bat man under wear and top pj sets on clearance hope charged full price socks are in clearance too good deal hope charged full price checked my receipt when I got home thanks target never shopping there again lets not forget your rude employees either

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3:43 pm EST

Target customer service cicero il target

I was in the Cicero IL Target on Sunday 11/20/16. I came in to refund an item which I had a receipt for. I handed the associate my merchandise and my receipt. She tried to tell me she could not refund the item because she was being prompt that it was not the correct credit card the card I was submitting. I apologized and explained that I had originally purchased a different size and immediately after original purchase I exchanged for a different size using my receipt of course. She then looked over at one of the other managers because apparently she was a manager and a very rude manager at that. She said to Sharice (manager) that if she wanted to override that transaction because she was not going to. Sharice then responded not even attempting to hear what I had to say about the situation saying "I'm not overriding anything." Bridgette (manager) then told me that I would have to have my refund in form of a gift card. I asked why if that is why it states on receipt that you can refund as long as you have your receipt in the form that you purchased. She said in this case I can't do anything for you in a very rude matter. I could not believe the service I was receiving. I've been shopping at Target for many many years and I can tell you that after this service I will not be returning to Target. This person whom is a manager Bridgette was extremely rude and laughing in my face. She told me I had to go to the Target where I purchased the item. So later that evening I went to the Target where I purchased and the associates there could not believe that they made me go back there to return. Also did the refund in a matter of seconds. I just wanted to come on here and report this horrible situation that I encountered and to let you know that if you continue to have people like this working for your corporation you will be losing plenty of customers. I refuse to shop at Target after this...

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10:50 am EST

Target use of red card

My name is Rebecca Tejeda
I had mad a trip to my local Target here in Queen creek AZ and wanted to make a purchase with my red card, the employee ( Brian ) was helpful but when he had and issue running my card, he contacted his survivor over the walkie . Then was told he needed to call my card and also needed my info to check if it was still active . I felt that was a little intrusive for someone other then my husband or I to contain my information. Yes my account was and still is active, the only reason I was not about to make a purchased was because I didn't have a chip in my card. Going in to a store and being told they can't complete your transaction was so embarrassing. My e- mail is [protected]@hotmail.com thank you for tanking the time to read my complaint

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3:33 pm EST
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Target customer service

I was in a target store today. I generally stop after work to unwind before going home as I am a nurse and have a stressful job. After gathering my items I went through the self checkout. I had several coupons, many of which required assist from an associate. The 1st time was fine, 2nd a bit of attitude and 3rd time the coupon was for buy 2 air wick freshmatic refills get 1 free, it required assist from the associate. The coupon rang up $1.25, the items were $5.09each, I explained this to the associate, However I was told the computer rang it up that way, I cannot change it. I said that the amount is incorrect and I was told I'm sorry I can't change it. Also I purchased the amount applicable for a $5 gift card, I didn't get that either, was told that it would have popped up if you were getting one. At this point I gave up. I took my receipt to customer service, I again explained that I had the buy 2 get 1 free coupon and it rang up incorrectly, she did all but say I was lying. I suggested that they get the coupon out of the bin if they didn't believe me. Long story short, my refuge my piece of mind was further disrupted and I felt mistreated and made to be a liar. As much as I have been a loyal target customer, after this experience I will most likely find another store.

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5:53 pm EST
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Target unpleasant and disturbing experience

My daughter was able to remove these straps no sooner than 2 minutes in the car seat. Extremely over talking me supervisor Nora I.D. #[protected] in the Target.com didn't issue me refund because I had disposed of the car seat box thinking i was going to be happy with my car seat and here i am wanting to return this dangerous car seat and no closure. Horrible customer service with the exception of her being a supervisor. No management skills... I will be escalating this matter and hope that no one else purchases this car seat or rather shop online and have difficulties needing not WANTING to return any items. I will NEVER SHOP ON TARGET.COM nor IN STORE. Human resources will need to start hiring professional compassionate employees. This is a serious matter of a child's safety. This is no joke! Car seat also does not recline, it's not soft and comfortable as it may look on the picture. While my daughter fell asleep. Her head was bopping side to side and drifting frontward. I wouldn't recommend this seat for children under 4yrs. The only thing nice about this car seat is the material print. I'm still disgusted and in disbelief of how these reps speak to customers. A hard working woman calling to just get her return must pay for another box to return the car seat and inconvenience my time to take this seat to a UPS 40 min away as well as her not compensating me for the horrible experience I've had with her and 2 other reps, in 2 different depts. Target is just full of unprofessionalism. She stated she'd give me a $5 gift card. $5! Now and days what can I do with $5 gift card and she said; you can use it to purchase a large box for the car seat. As tired as I am from working to call target and get a rude supervisor on the phone to hear this and then her talk over me. This is exactly why I won't be shopping at target and I will escalate this to someone that will actually do their job and be considerate to customers and take their position much more serious. As long as of I've worked in a call center setting as a supervisor myself. Never have I allowed any of my employees to speak in such tone nor rebuttal. I went out of my way to make sure the customer was 100% satisfied with our services. Target should be ashamed of having those 3 employees representing them. Rude and inconsiderate! This will be passed down to my family and friends. Not even Walmart, West Elm, Wayfair, Overstock, etc... had such rude customer service like I've had this month. 3! Not 1 but 3 in 3 different departments... I started to question if it were me and I must say it's definitely not. Horrible, horrible, horrible!

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4:09 pm EST

Target online

Order online...
Last october I just order online. (Buy shoes) I got email they say we just found out about an unexpected delay that affects your order (#). Were sorry, but your ship to store items may not be available for pick up by the arrival date you received with your original order. We re sorry for the inconvenience.
Now I am disappoint.
Later
I look at online order there have shoe same before I order again last nov 6th
I got email, they said we re sorry but we may not be able to deliver your item by the original estimated deliver for order # placed on 11/06. New estimated deliver date are included you will not be charged for any items until they ship. The delayed items will be automatically.

I don't understand what goin on! I am very disappoint that. Two time again...

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2:23 am EST
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Target management

Hello. My name is Melanie and I visited the Store 11/7/16 (Pearland Silverlake)because I felt I didn't receive all my items from sat. The tall Black lady in management viewed footage twice because I did not disputed what was seen I just wanted my items (I was offered a gift card before she assisted). My complaint is her attitude. As a former retail manager myself I felt she was looking for a negative solution than a positive solution . Example: I said to her I took the bags then decided to go to the restroom so I asked the cashier if I can place the bag here and go. She said fine. The manager viewing the footage didn't see that part (because she stopped viewing)when she spoke with me the first time and told me I didn't go to the restroom when I did and she added insult to injury by saying "that footage has nothing to do with it". Do I want a gift card? No. I really feel strongly that all my items were not given to me but my complaint is on her attitude. As a former retail manager of Express and Limited in my early 20's I would not have appeared with "an already attitude" when John and the cashier (Jersey accent) were so much more friendly. By the way I am also African American so this is not a race complaint this is a complaint of a rude attitude, demeanor and horrible customer service on her part when it came to me the customer. So the items I was in search for were like$30.00 but I spent a total of $220.00. I just decided to return ($167.00 amount of cloths) what I had because I knew I could have went to Walmart (which I did) and purchased the same total of cloths ($137.00) for my daughter. Please speak with her about her attitude which was totally unnecessary regardless of the situation. Again I'm not looking for any gift card don't want it. I just wish she conversed with me more positive than with a "negative attitude".

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10:35 am EST

Target earrings

I recently bought a pair of earrings from Target and was extremely disappointed . They infected my ears so bad, my piercing has swelled, bled and giving me a fever. Granted they weren't a lot of money, but it does say they are nickle free which is why I got them beings that I am allergic. I would like something to compensate this. I shop at target quite frequently and I've never had to complain about anything involving the store. I don't think the earring packs should say nickle free if they are not.

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Wine Is Good
Wine Is Good
, US
Nov 07, 2016 5:59 pm EST

They probably are nickle free and you are still allergic to them. Or you did not clean them before putting them in your ears.

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5:48 pm EDT
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Target very disappointing experience

Hi,

First, I really like to shop at Target for many reasons, like your company has the everyday low price for stationery/arts & crafts for kids. I also love your cartwheel offers that gives me lots of savings on my purchases. I take this opportunity to say Thank You!

I work at a school with special need students. I always shop at your store to get stuff like toys/ stationery to fill our treasure chest as the motivation for those students. I am so inspired by the generosity of your company who donates so much to schools, teachers or students who really need financial help because it is featured on Ellen D's talk show. Love watching her show.

I truly appreciated that your company values my as a customer and has sent me some money saving coupons recently. Thanks again.

I have been to your store on Wed 10/26/16 & today Fri 10/28/16 to shop at your store at Sand City CA to take advantage of your cartwheel & weekly ads offers. However, on both trips all the manufacturer coupons were denied (coupons are good, not expired, for any size, any varieties) the cashier kept saying coupons unmatched. I have been using coupons for years and I know the criteria how to use them. But none of the employee would take a closer look at those coupons, just denied them. I say to myself : that's fine, maybe I miss reading some fine prints. Today I really very disappointed because there is a cartwheel offer for Fancy Feast cat treat (any variety) for $1.25. My cat loves the treat, and I am very sure I got the right products. However, the cartwheel didn't show in the receipt. I showed the cart/w apps on my phone. The image is blurred once I have added the offer to my list. The cashier asked me to make the image clearer(? I don't know how!) One of them then clicked on the cartwheel offer, and said that the offer is for 16 oz bag not the 2.1 oz. I looked at the offer she referred to - it is for Temptation brand! Like I don't know the difference.

I would appreciate if you could take a few minutes to browse this cartwheel offer before it is expired. Ok, maybe the cartwheel didn't work well.

I returned the products and repurchased them by using the paper coupons for the same value $1.25. However, the cashier said the coupons don't match & denied the coupons. Oh well, I went to PetSmart store that is nearby and yes, the same coupons were honored by the store.

I earn a decent paycheck, and a money saver. I am trying to make the most of my money. So I am a big coupon user, sorry for that! I really love to shop at your company. But if your new coupon policy is going to deny most coupons regardless, then I may consider otherwise.

Thank you for giving me the opportunity to voice my disappointment, just want to get it out of my chest. Thanks.

Emily Catan

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1:29 am EDT

Target unfair termination

I was recently terminated on Monday, 10/18/16, my the executive team leader of my target location. I was a cashier, and I was approaching my 90 day probation, just wanted to put this out there and warn people of employment here, I have heard and been told by friends of mine their personal experience of working for target, and their management, and one even worked for the same woman who hired me then fired me nearly 90 days later. I was trying to be positive and respectful and like an idiot I stayed and witnessed what she was talking about, she has current employees that even let me know when I had first started to be careful because her moods are off and on.

I began working July 21, 2016 and I started so far so good, I was given a really amazing trainer and came across some very great coworkers and a lot of the GSA's (small management team that helps work the cashiering lanes.) At first, this ETL seemed to have liked me, since I was getting red cards weekly and I was also given recognition by the district manager. Everything about this target was so far so good, I loved the organization, I have worked a good amount of jobs, and I have enjoyed this management the most, I saw myself long term with target. But a main focus at target is the red cards, freaking RED CARDS, not getting them seemed to be so personally taken by the ETL. Good service, and good experiences with the guests and making sure they leave satisfied with a decent service even though they didn't have a time at target because target can get chaotic at times.

When my red card rejections were coming more frequent than me applying people for one, she started to see me with a slipping performance, and then there is this situation at target with employees taking longer breaks than they should. For example, before you go on lunch, you're not suppose to take any time at all to grab a quick snack, even if it is a minute. Plain and simple, DO NOT DO IT, fine. I was caught by a GSA one day, and I was honest and said I quickly grabbed a bag of chips before my lunch and then clocked out, he gave the feedback to the ETL. Once she wanted to speak to me, upon a different matter, she accused me of taking a 30 minute bathroom break, and I have acids reflux disease, and a very small bladder, I like to drink a lot water whenever I can because of my acids reflux. But I did not take that long, she was false and the witnessing GSA said she exaggerated a bit. She has people who walk the sales floor everyday asking around the store for red cards, and do exactly what I was accused of doing, loafing, they admit it and say that they never get into trouble because they help the store get red cards. Most of them avoid doing their actual job which is a cashier, I did not at all see where it says to apply for a red card go getter on the application when I applied. This ETL obviously favored more of these people since she managed the cashiers and this target is number 1 in red cards in LA. Whenever the lanes got busy and we needed cashiers, the floor walkers would avoid them as much as they can. When the store manager was closing one of the floor walkers walked into the kids section and told me himself that he knew she'd put him on a check lane, so they would have to request people from departments to help us out, when they have things to do as well and there are cashiers they are just avoiding to be one. Also, this ETL has a hard time accepting the fact that people go to college, in my interview I stated that I would have college classes, and at first told her they would be all mornings. But then it changed when I noticed a class I wanted to take was a night class, I changed my availability ahead of time, and I verbally spoke to her about it on several occasions and its as if it when in one ear and out the other because she got upset when I had the HR ETL change my schedule, she told me when the schedules are done that I have to swap with coworkers, and its not fair because she agreed to it, and when I applied they claim to have "flexible scheduling" another lie, no shock. I am not the only employee that struggled with that, it was multiple cashiers, just because we are trying to have a life outside target and want a good future and our lives aren't target doesn't mean we have to miss school to go to work when they didn't schedule us right.
She let go of someone who I started with as well, because he went to school and assumed he wasn't scheduled, so he did a no call no show and was fired the day he knew was scheduled. He had talked to her as well about the schedule, and how he would be attending school in the beginning of fall. Another coworker of mine had his schedule changed 3 weeks in a row, another one had to call out few times, its a consistent thing she does, and its not fair. If you were in our positions you'd be doing the same thing.

I had poor attendance to her as well, I left home twice for being sick, and twice for having an anxiety attack at work. Once I called off for being sick and she witnessed it for herself how sick I was that night when I came into work and she allowed me to leave early. I get that poor attendance does lead to a termination, but the loafing, was not fair enough. Whenever I was present for work I was on time, and I this isn't even where the unfairness comes in. When I came to work the night of my shift, which was 8pm, I couldn't clock in. I went upstairs to let her know, and she told me she'd let HR know that I was not able to clock in, I was pretty much already removed from the system. She had me get on a check lane and I got 2 red cards back to back within half an hour of working, I asked her around 9:20pm if she told HR about my issue with clocking in and she said to give her a minute, she then gets me off the check lane and pulls me into the office and tells me that it was a 90 day review and I was unfortunately not "meeting her expectations." It was beyond the most insulting thing I have had happen to me. She had me work nearly 2 hours, and I was not even able to clock in, I even managed to get two red cards. She even gave me a shout out over the walk talkies that they tend to do whenever someone got a red card.

The Friday before that, was a day I also went home early, she legitimately in front of another manager and another training ETL that she didn't have any feedback to give me about any issues with the loafing or any other reason. I felt that maybe I was not going to be let go, and be kept passed the 90 days, she lied to me. I always cared about my performance and I always asked for feedback, I cared about my position so much, that I checked in with GSA's and any other present manager about my breaks and lunches so they can make sure I was not taking up company time and I let them know about my bathroom trips.

I was very verbal about everything and anything that came to bother me, this woman did not even let me help out departments with their go backs because I loafed, and a GSA told me himself that she labeled me a loafer, when so many of her favorites do it themselves. Every other ETL, GSA, TEAM LEADER, or any other higher position was great and did tremendous at their job. This ETL was even rude to guests, and even has a sour yelp review about her and explaining that she was not of much help to a guest. I do not know if management is based on favoritism or people who do not give a hard time. I am all about fairness, I needed this job to help fulfill things like getting a car and getting wifi at my home for my family and buying myself things I was not able to afford.

I genuinely loved cashiering at target and the people who I was surrounded by daily, I made friends there as well, this ETL needs reevaluating for her position and be given to a more hard working person. She manages cashiering but refuses to help guests, and when she did she was rude with a very dead expression on her face, or even get on a check lane, I have seen the Store manager get on a check lane and help guests, she even goes into departments and helps the team our there as well. I was respectful to her every single day I worked and I never refused my job, I went as far as cleaning the restroom because the brand attendant called out. This was just not fair, I accepted my termination, at first I was going to go back and fight for my job back because I did not think she had enough to fire me. But when I took a day I thought to myself, no, I do not want to work for someone who's unfair and bases her management skills on favoritism, she was in the midst of promoting some people and they were not even promoted yet and they felt like they had management control. Honestly, when friends warned me about target and the poor management, I avoided everything, 99.9% of the managers here were right, this ETL is the 1% that ruins the whole thing for this target location, she pretty much proved peoples points and I hated hearing the "I told you so" line. Being let go, I never felt more useless as an employee, not only did she short talk me and not give me valid reasons, she had me work prior to being fired as if nothing was going wrong.

I hate to say that I will forever resent this woman, not just as an ex employer, but as a person as well. I obviously was not meant to be part of the target family, and I will move on about this entire endeavor, but for the sake of the rest of her cashiers, I hope they find better or find a way to put her in her place. I will continue to love target overall as a money well spent location, because they have fair pricing. But for employment, never again.

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9:08 am EDT
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Target negligent customer service

I have never been treated so poorly by any corporate office regarding a complaint. Recently I contacted Target Corporate office and spoke with Amy regarding my local Target store. My family and I have experienced several issues with pricing/advertising and mis-stocked item throughout this store. It is frustrating and inconvenient to have to visit Guest Relations for price adjustments due to employee error. When I voiced this ongoing issue to the Team Leader, he did not care. I emailed Guest Relations and was assured that my concerns would be addressed by store management; they were not. When I escalated my concerns to Target Corporate office, I was assisted by Amy. She lacks professionalism, courtesy, and sympathy. She has NO business dealing with customer complaints. She had the audacity to leave a voice mail that stated that all my concerns were addressed when I emailed Guest Relations. It is obvious my concerns have been disregarded all along. This is evident due to the corporate executive aloof attitude regarding customer satisfaction and loyalty. Target has lost my business. No wonder Team Leaders do nothing to improve issues within their stores; corporate office does not care at all. Word of mouth advertising is a powerful thing. I will share my negative experience to all my family and friends.

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Marine08
, US
Oct 01, 2016 10:10 am EDT
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Target executives needs to take consumer complaints seriously. Other wise, we will take our business elsewhere! Walmart, Macy's, Kohl's, etc. are amazing at consumer complaints. Target should take note of this before they lose more customers.

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9:56 am EDT

Target customer policy

Target is trying to charge $50 in fees due to an error for mail and saying we selected paperless billing which was not selected! All this all over an over a $89 dollar initial charge. Customer service will not put a supervisor on the phone. We have delt with a lot of companies but this one has to be the worst... We received 1 paper notice. NO E MAILS!

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10:43 am EDT
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Target target refused to help me retrieve paid for merchandise

The cashier failed to bag an item I purchased. When I got home I called the store to ask them to hold it for me. I was concerned because it was the last item in stock. Customer relations was exceedingly rude and told me I would have to come back to handle the matter in person. I called corporate customer service and ended up on hold for more than 1 hour before giving up. The representative did not call back as promised despite having my phone number. Called corporate again, and another representative finally got through to the store. I was told my purchase would be in customer service with my name on it. Two days later I went to the store and they did not have my item. I was also informed that they do not put customer names on merchandise. I called corporate again, and a third representative called the store and was told the item had been sent to customer relations, but had subsequently disappeared. I have been told my item is no longer in stock.

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8:34 pm EDT

Target target personnel and slander behind back unprofessional!!!

You have loss this families business and i will redirect all other family members and friends- have been shopping with target for years and today you blew it!

Trainer tyler one of bangor maine "target employee" today during checkout with my wife and 15 year old son stated to my wife "boy that's allot of candy.."
1st off it what type of simple comment is that to a female. 2nd whose business is it how many i purchase.
It was simple, uneducated, rude, ignorant, irreverent and invasive of our privacy for any business employee to remark and state that type of comment to anyone regardless even though it is a month before halloween/

We had 4 packages of 2 flavors of $2.79 candy corn for a total of eight packages. A few of the packs were for my wife's candy dish at her work.

I told him boy they sell for $6.50 on ebay. At that point he became offensive and asked if i was buying it here or selling it and told me he would not sell them to me and it was illegal for me to purchase them and resell and pulled them off the counter and put them under the register. I said are you kidding me? Then said forget it i don't to give target the money and i don't want them.

Sorry target but you don't tell me what i can buy and then try and tell me what i can do with it -- but don't worry as you will never again as i (Or my family and as many friends as i can tell both personally and socially online) will not shop with target again and will spread the word!

He had an attitude probably because he was busy as we were in line for quite a while and he was extremely rude and told me how he went through training 6 months ago and would not sell them to me and grabbed them all off the register. He stated that it was illegal for me to buy them if i was going to resell them on ebay. What is he talking about?

Target needs to train this employee on customer service and re-educate in common sense and maine laws in which is legal and illegal.

We had two more packages in which he sternly questioned my wife about them. We had to argue with him that they were for us. I questioned him about their rule and tried to educate him that it's not illegal to resell an item that i have legitimately purchased. Once i purchase something at retail it is mine to do with as i choose. I can shred it sell it or give it away. He said he went to training and told me it was illegal and to call the state of maine.
Target needs to at least educate this employee about in the u.S., the "first sale doctrine" provides that the purchaser can resell that tangible item if he/she decides.

At this point i was peeved and wanted to return everything (And still may) but my wife didn't wan't to be belittled and embarrassed any further by targets trainer tyker as there were plenty of other customers all around us that saw and heard making us feel like a felon. She paid cash and we left the register. I was still steaming and we went to the in store starbucks.

Then the worse part comes, while waiting for our coffee this same employee didn't realize my son standing off to the side and saw that i was away from hearing. My son was within hearing distance and over heard him saying to two other employees talking about me how i was buying candy corn to resell on ebay and how he wouldn't sell to me and i was asking why also he was pointing over at me. He is lucky i didn't see him as i would have confronted him in person as i do not like slander spread about me behind my back/ i do not feel this was professional and also ignorant.

This part was told to me in the car by my son and wife as we were leaving & luckily i was out of the store for his sake.
I // my family will not tolerate this and would like corporate to contact with what they are going to do to rectify this !

Not to mention when my wife went into the ladies room on this same visit it was disgustingly filthy, trash overfull then top off with no toilet paper -- i will no longer recommend anyone there after many, many years of faithful shopping with target --!
Over a ten dollar sale -- i will be returning the items we bought today as well and never give target another penny.

Is this legal for them to do to a customer?

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Update by aceadams
Sep 11, 2016 8:35 pm EDT

YOU HAVE LOSS THIS FAMILIES BUSINESS AND I WILL REDIRECT ALL OTHER FAMILY MEMBERS AND FRIENDS- HAVE BEEN SHOPPING WITH TARGET FOR YEARS AND TODAY YOU BLEW IT!

Trainer Tyler one of Bangor Maine "TARGET EMPLOYEE" today during checkout with my wife and 15 year old son stated to my wife "boy that's allot of candy.."
1st off it what type of simple comment is that to a female. 2nd whose business is it how many I purchase.
It was simple, uneducated, rude, ignorant, irreverent and invasive of our privacy for any business employee to remark and state that type of comment to anyone regardless even though it is a month before Halloween/

We had 4 packages of 2 flavors of $2.79 candy corn for a total of eight packages. A few of the packs were for my wife's candy dish at her work.

I told him boy they sell for $6.50 on ebay. At that point he became offensive and asked if I was buying it here or selling it and told me he would not sell them to me and it was illegal for me to purchase them and resell and pulled them off the counter and put them under the register. I said are you kidding me? then said forget it I don't to give target the money and I don't want them.

Sorry target but you don't tell me what I can buy and then try and tell me what I can do with it -- But don't worry as You will never again as I (or my family and as many friends as I can tell both personally and socially online) WILL NOT SHOP WITH TARGET AGAIN AND WILL SPREAD THE WORD!

He had an attitude probably because he was busy as we were in line for quite a while and he was extremely rude and told me how he went through training 6 months ago and would not sell them to me and grabbed them all off the register. He stated that it was illegal for me to buy them if I was going to resell them on ebay. What is he talking about?

TARGET NEEDS TO TRAIN THIS EMPLOYEE ON CUSTOMER SERVICE AND RE-EDUCATE IN COMMON SENSE AND MAINE LAWS IN WHICH IS LEGAL AND ILLEGAL.

We had two more packages in which he sternly questioned my wife about them. We had to argue with him that they were for us. I questioned him about their rule and tried to educate him that it's not illegal to resell an item that I have legitimately purchased. Once I purchase something at retail it is mine to do with as I choose. I can shred it sell it or give it away. He said he went to training and told me it was illegal and to call the state of Maine.
Target needs to at least educate this employee about in the U.S., the "first sale doctrine" provides that the purchaser can resell that tangible item if he/she decides.

At this point I was peeved and wanted to return everything (and still may) but my wife didn't wan't to be belittled and embarrassed any further by Targets Trainer Tyker as there were plenty of other customers all around us that saw and heard making us feel like a felon. She paid cash and we left the register. I was still steaming and we went to the in store starbucks.

Then the worse part comes, while waiting for our coffee this same employee didn't realize my son standing off to the side and saw that I was away from hearing. My son was within hearing distance and over heard him saying to two other employees talking about me how I was buying candy corn to resell on ebay and how he wouldn't sell to me and I was asking why also he was pointing over at me. He is lucky I didn't see him as I would have confronted him in person as I do not like slander spread about me behind my back/ I do not feel this was professional and also ignorant.

This part was told to me in the car by my son and wife as we were leaving & luckily I was out of the store for his sake.
I // MY FAMILY WILL NOT TOLERATE THIS AND WOULD LIKE CORPORATE TO CONTACT WITH WHAT THEY ARE GOING TO DO TO RECTIFY THIS !

Not to mention when my wife went into the ladies room on this same visit it was disgustingly filthy, trash overfull then top off with no toilet paper -- I will no longer recommend anyone there after many, many years of faithful shopping with Target --!
Over a ten dollar sale -- I will be returning the items we bought today as well and never give target another penny.

Is this legal for them to do to a customer?

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C
4:29 pm EDT

Target the way employees are treated

Why nothing is done regarding how employees at treated at Target?. How can this abuse be stopped?. Why if there is so many complaints the labor department doesn't investigate?. I work at Target in Boca Raton, florida and the way we are treated is horrible.

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Alau
, US
Sep 09, 2016 2:25 pm EDT

They are the same way in Ohio. They treat their team members like children and I'm baffled at how it continues to get worse and worse and nothings being done. I had to leave after 6 plus years.

A. in Ohio

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W
4:58 pm EDT

Target returns

Normally I don't complain but today is going to be one of those days.
Please beware of Target's policies.
I ordered an item to pick up at the store. The lady put the item in
my cart and I went to my car. I noticed as I was taking the item out
it was the wrong item. I went back into the store within 5 minutes and they told me they could not give me a credit back for 24 hours.
I figured okay, little did I know I would have to bring the item back in
24 hours because they couldn't credit it that day.
What the heck. I wasn't the employee that picked the wrong item
and in this day and age most charges could be credited the same
day. Now I have to go back tommorrow for the credit
Lesson learned DON'T SHOP at TARGET!

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3:55 pm EDT

Target abuse of employees-over exhaustion due to short staffing

I am writing to complain about the way the Target stores short staff, then expect employees to do the work of 3 or 4 people, often forcing them to work through breaks, without adequate water and hydration on the hottest days and without ensuring they have adequate meal times, bathroom breaks and assistance. This is especially true for the front end workers and outside attendants. The company doesn't care if they drop, but the people who shop there do. When you have a store that caters to Canadian guests, and it's busy ALL THE TIME, you need to step up and make sure you are properly staffed. Having just one kid out there collecting carts in the blazing sun is just plain wrong and to demand that these attendants collect every cart in a massive mall parking lot, by themselves, is stupid. Get with it Target and stop abusing your workers! They should be provided adequate and extra breaks when they have to work in these conditions and no one should be allowed to get in their face because they are sweating and exhausted. The managers need a little sensitivity training and they need to stop short staffing these busiest locations. OSHA and the Federal labor Relations demand you not put them into these situations.

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Koni Johnston
, US
Aug 27, 2016 3:18 pm EDT

The Target store in great Falls Montana sure is going down hill. The store is dirty, the bathrooms are disgusting- dirt on the floor, paper all over the floor, foul odor.
Short on help! Several people standing at customer service desk waiting as employees came and went in 7 out of the staff room looking right at us but not getting anyone to help until I spoke up not once but twice before an employee came over looking irritated.
The checkers are not very smart and definetly act like they would rather be anywhere but at their job. I encountered one checker whom did not even greet me or say thank you after the transaction.
Target is heading the way to the scummy store in great Falls. I will not be back. I would much rather go to Walmart or Shopko or even Kmart. Too bad it has gotten so bad at Target. whomever is hiring and managing the Great Falls Montana store should be fired!

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J
4:59 am EDT

Target beyond ridiculous

I have ordered an item from Target and did not get anything. I contacted customer service and they said that my item was delivered and that I was supposed to receive it a few weeks ago.
So I called the shipping company and found out that my order was delivered to the wrong address. Target shipped my order to the wrong place and when I called them they admitted their mistake but refused to do anything!
What a scam! It was their fault and they agreed they did a mistake but refused to refund me! Beyond ridiculous! Better stay away from this place!

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12:11 pm EDT

Target order cancelled after I paid for it online and received no credit

I ordered 2 items on my daughters baby registry. One item was in store and available for immediate pick up. The second item had to be ordered. I paid for the entire purchase and my daughter picked up the first item immediately. Target stated that they would send me an email confirmation notifying me when the other item would arrive at the store. I received 3 emails on the day of the purchase but no emails after that day. Since we did not receive the confirmation email, my daughter went back to the store to inquire about the item. The store had no idea what was going on and told her the order was cancelled. I contacted target.com today and was told the order was cancelled because we failed to pick up the item. Before calling target, I verified that the funds cleared my bank and that I did NOT receive any target credits. I placed my order 2 weeks ago and target still has not began the credit process. They offered me discounts but all I want is for my daughter to get what I had purchased for her. For some reason, Target is unable to fill my order so I will find the same product or similar from WalMart.

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7:08 pm EDT

Target security (or lack thereof)

I wanted to make everyone aware of an incident that occurred at a Target store that greatly upset me, frightened me, and has kept me from shopping at any Target locations or online.
On April 22, 2016, I went to the Target store a block from my house, at Potomac Yard in Alexandria, VA to make an exchange. I placed my item at the counter, found a replacement in the store, and returned to make an exchange. When I arrived back at customer service there was quite a line, which I promptly lined up in. Another customer barged up from the store rudely getting in front of other customers. I told this customer that there was a line. He told me he had already placed an item at the counter and he could go up front. I told him that did not seem right. The whole time I was respectful, even calling him sir. This customer became irate. He repeatedly looked back from the transaction and glared at me. He then started asking if I had anything else to say to him, was I “finished, ” and generally yelling at me. I told him I had nothing to say to him. This proceeded for several minutes. I did not respond in an effort not to provoke his anger. When his transaction was done, he walked up to me in line and got in my face and proceeded to yell at me some more. I tried to deescalate the situation and then just ignored him. I could not get away or leave the area because this customer remained in my face yelling at me, I couldn’t even move for fear that he would hit me. He said I was lucky he didn’t “kick my ###, ” that he would “end me, ” “finish me, ” and that the way I spoke to him would “get me smacked, ” and he kept talking to me like this until eventually he saw security coming and walked away.
Several other customers and an associate directed the security guard to the man who had threatened me. I was too scared to leave the store so I waited for security to approach him. At this point Security then came up to me in front of all the other customers and told me I had to leave because I had threatened another customer. I told the security guard I would happily leave after retrieving my previously purchased item from the counter, because I did not want to start trouble. At this point several other customers and the associate nearby told her that he had in fact threatened me. The security guard then told me I could stay. I was going to leave anyway, but another customer urged me to stay, saying that the irate customer who threatened me was still in the store and would likely follow me to my car. At this point the irate customer was shouting at security, refused to leave the store, and kept saying he would leave when he was “good and ready.” I tried to ignore the scene and finish my exchange. I walked out of the store and this man, his wife, and his child were standing by the trashcans right next to the front doors. At this point the man starting yelling at me, asking if I had “anything else to say.” I shook my head and proceeded to my car. He and his family started following me. I weaved in and out of vehicles trying to throw them off. Eventually I made it to my car and jumped in quicker than I ever have. The man then stood in the middle of the parking lot road to block my exit. I had to swerve around him so I could leave, because reversing would have caused me to back into someone.
Before this event I did most of my grocery and house shopping at this location. In fact, the proximity to Target was one of the main reasons I bought my home. Now, I have only been back twice-both times to ask a manager if anything had been done. Whether a new protocol was in place, or if security had been retrained. Moreover, on manager offered me a $20 gift card for my troubles. He practically forced it into my hands. I returned the gift card to him unused because it was actually very insulting. I paid for the one essential item I bought out of pocket and haven’t been back since.
I understand that Target cannot control the actions of its customers, however, it can make sure irate customers who are threatening to harm others are ejected from the store. When the irate customer was shouting at security that he would not leave, the police should have been called. They should have also been called to walk me to my car (I wouldn’t expect an employee to take that risk). Moreover, why would security take so long to respond to a frightening situation, namely a female customer being screamed at and threatened with bodily harm (and her getaway completely blocked) by a much larger man? Also, to ask the non-offending customer to leave, particularly when she is the only one cooperating? That was humiliating as well. Target is simply not a safe place to be until staff is properly trained to handle such a situation.

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Wine Is Good
Wine Is Good
, US
May 23, 2016 11:30 pm EDT

Simply put, you should have called 911 and had him arrested. It is not any store's responsibility to protect you. This man broke the law, and you allowed it by not standing up to him. This makes him think he can do it to someone else, and he probably has and will. Don't let this jerk chase you off. Next time, call the cops.

Target Customer Reviews Overview

Target is a popular retail chain in the United States that offers a wide range of products, including clothing, electronics, home goods, and groceries. The company has a strong online presence through its website, target.com, which allows customers to shop for products from the comfort of their homes.

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Target In-depth Review

Website Design and User Experience: The website design of Target is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps you quickly locate products. The overall user experience is smooth and efficient, ensuring a hassle-free shopping experience.

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Return and Refund Policy: Target has a flexible return and refund policy. They accept returns within a reasonable timeframe and provide refunds or exchanges for eligible items. The process is straightforward, and their customer service team assists with any return-related queries. Target's commitment to customer satisfaction is evident in their fair and hassle-free return and refund policy.

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In-Store Experience: Target's in-store experience is pleasant and well-organized. The stores are clean, spacious, and well-stocked. The layout is intuitive, making it easy to navigate through different sections. The staff is friendly and helpful, ensuring a positive shopping experience. Target's in-store experience is enjoyable for customers of all ages.

Loyalty Program and Rewards: Target offers a rewarding loyalty program called "Target Circle." Members enjoy various benefits, including exclusive discounts, personalized deals, and early access to sales. The program also allows members to support local communities through charitable donations. Target's loyalty program adds value to the overall shopping experience.

Overall Customer Satisfaction and Ratings: Target consistently receives high customer satisfaction ratings. Their commitment to providing quality products, competitive pricing, excellent customer service, and convenient shopping experiences has earned them a loyal customer base. Target's dedication to meeting customer needs and expectations is evident in their positive ratings and reviews.

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