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1.1 844 Reviews

TapJoy Complaints Summary

23 Resolved
821 Unresolved
Our verdict: If considering services from TapJoy with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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TapJoy reviews & complaints 844

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Newest TapJoy reviews & complaints

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C
6:02 am EST

TapJoy no service rendered for money spent

I have opened the Case [protected] where I am enquiring about my greenbacks for going through the 20$ Subways Card exchange. I have submitted proof of purchase (twice) and still haven't received the goods.

When you spend money (real money, not game money) for a good or service and you don't receive it, that's called theft. Tapjoy STOLE MONEY from me.

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S
12:31 pm EST

TapJoy gold kill shot bravo

I have sent a few complaints that haven't got back to me I can't remember exactly what they are called but I had to join various products they mount up to over 2000 gold I am very disappointed about this you should have my emails but it won't let me send another complaint I get my gold okay when the offer is less than 50 gold seem to have a lot of trouble with the higher ones I really hope you can rectify this and look forward to hea ring frome you thanks scott wyllie

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J
11:00 pm EST

TapJoy rewards

Such a scam! Total waste of time. Tapjoy is stealing ad revenue without awarding the people their coins owed!

I have over 10, 000 missing coins from unpaid rewards.

I have not received a response from the support team for over two months even after following up several times, contacting directly via their website and finally complaining to the app i used tapjoy through and no one would help. The app i used said it's not their problem, it's tapjoy's responsibility and to contact their customer service. After explaining that i had already done that several times and i never receive a response, they sent the exact same message saying it's not their problem and to contact tapjoy customer service.

I spent hours completing these offers that i was never awarded coins for.

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C
7:30 am EST

TapJoy protectmyid.com

I have repeatedly tried to get my 4050 diamonds. I paid my $1, and still non diamonds. I have an account with ProtectmyID.com, and still I cannot gain access to the actual site.
I tried to access the site today, and got the "Page Not Found" message.
I have included two photos of the page that I was sent to, after logging in. I am hopeful that the photos help you make a speedy resolution.
Thank you for your help.

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P
5:35 am EST
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy avakin life

Actually i have completed one offer which gives coins in my game but I have still not got the coins even after reporting the offer wall and i have still not received the confirmation email by tapjoy support and it is like 2 days. It is an offer which gives coins in avakin life and I have already contacted support but my offer is left pending and still not got any response from the tapjoy support. Please kindly get my issue resolved as soon as possible.

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Googlylane
, US
Mar 09, 2017 7:27 pm EST
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I have over 115, 000 coins tapjoy owes me. I have attempted to get them since they had double coins in February. I have sent my receipts to them . All I get is a cut and paste answer. I have answered questions for tapjoy, listened and downloaded apps and games. Filled out forms . Applied for credit cards, ordered magazines, ordered candy, bought a thermometer, ordered vitamins, had Hulo trial as well as numerous other things. I gave my phone number out and now it is it is ringing off the hook. I did everything they required and they won't even answer my emails . This is a scam. Very frustrating. They only gave me one third of the coins I earned to use at the Avakin game. I wish someone could help. This is like a bait and switch.

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C
12:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy payment not received and constant emails ignored

I play Covet and have completed a surveys that did not pay out diamonds - I have sent numerous emails below only to be completely ignored by Tapjoy staff.

Please see photos of emails attached as evidence - this has every single detail you need on it. As I said, I completed TWO surveys that day - the second paid out but the first did not - I am not sure how Tapjoy employees cannot understand this fact and refuse point blank to escalate this matter to someone who can.
I look forward to hearing from you asap.

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R
10:22 pm EST

TapJoy online app offer

I paid and completed an offer
Spin palace casino $25 play pokies and get rewarded for a 3rd party covet diamonds worth 27k.
I did this and then they said it wasn't completed! I have my proof I did it... receipt... account proof of amount and proof I used all the $25 ( I contacted spin palace and they said they don't know who Tapjoy is )
Anyway Tapjoy had another double diamond weekendnoffer for covet and on the 11th November I did the offer and paid the $25 and did the pikes... I recived that promotion covetfiamonda of 37k straight away. I the. Did a kobo book offer for $16 and the I didn't receive my cover diamonds 10k. This company give us offeranon our app... once you complete an offer during a offer period the offer goes away and comes back after for the next period.
They first said I got my diamonds and I explained no that was the 1nd time I did it 2 weeks later for 37k... I am still waiting for the 27k and now they don't want to deal with me yet I am not $25 out of pocket ( missing ingame covet diamonds they won't pay me for completing their offer and now also 10k for books)

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J
4:52 am EST

TapJoy complaining about not receiving diamonds for completed offers

I've been playing covet fashion and when I need diamonds ii would try to earn them through tap joyoffers. Well I did about 60+ offers and completed all of them with valid proof & I didn't recieve any of the diamonds! I sent tapjoy emails about the situation and proof of all completed offersand they would sent me emails saying they closed my complaint because I haven't responded to them in 72hrs. So, after many emails to them and no resolution I decided to complain to the bbb & long story short I only received 5 of the 60+ completed offers for the diamonds! And even though I complained to the bbb tapjoy did not care what the bbb said either!
I even notified covet fashion about this and they still use them! I'm fed up with them ! I don't even play covet fashion anymore!

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M
11:22 am EDT

TapJoy offers for game twdrts

For 7 months I haven't received an answer from support service, and after 7 months I received an answer that they can't help me. They are scamming with false game downloads that contain malwares and offers that are not rewarded in return. Definitely skip this company, really terrible experience.

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P
8:51 am EDT

TapJoy diamonds

I completed an offer through Tapjoy offerwall. The offer asked to download an app called deal dash which I did. Then to purchase a bid pack and place a bid. I purchased a biddidng package of 210 bids for $30.80. I sent proof of the purchase to Tapjoy in order to receive my 33, 000 diamonds. They still have not awarded me diamonds. I sent numerous emails, submitted numerous tickets and still no response. I would either like a refund or my 33, 000 diamonds from Tapjoy.

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Update by Priso JB
Jan 05, 2017 4:25 pm EST

You guys are ridiculous

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Andrewxxxxx
, US
Oct 27, 2016 3:31 pm EDT

Hey can I have those screenshots
Just for the fact that I want free in-game diamods

ComplaintsBoard
S
6:48 pm EDT

TapJoy rewards

The company states that'll you will receive "diamonds" (Covet cash) when you complete a survey/offers with them. I have plenty of deals that they did not fulfill their obligation. I contacted them numerous times but all I get is a computer generated response. When I reply back to it, I get the same message from the original email from them. It's maddening.

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L
1:45 pm EDT

TapJoy not receiving in game currency after completing an offer

This company are scammers. Their service does not work and when I sent them an email which I have done enough times they did not respond except for automated messages. They ignored my issue and then even closed an open case saying that I hadn't responded in 72 hours when I had sent them emails with evidence that I had completed offers which the automated message asked for. They need to be shut down, companies like this do not deserve to do business. Thank god I never spent a penny on it.

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Jenn Marie
, US
Nov 20, 2016 4:30 am EST

I've complained to the BBB About tapjoy because i haven't received ANY OF MY DIAMONDS & when i complained to the BBB they (Tapjoy) only gave me back 5 of my completed offers for diamonds instead of all 60 completed offers for my diamonds! They truly do SUCK! They are liars, & Scammers! I've even complained to Covet Fashion about them & they still use them! They don't care either. I'M SO FRUSTRATED! 😤😤😤😤😤😤

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K
5:11 am EDT

TapJoy look radiant in any light with cult

June 12 I purchased a product in Tapjoy. I was suppose to get 4800 diamond for covet fashion. I never received the diamond. I emailed enumerous times and I keep getting ignored by their poor customer service. They are liars and all they want is to steal from their customers. They even closed my ticket saying they never heard from me. I have emails to prove it. My email is [protected]@yahoo.com the case is [protected]

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J
10:18 pm EDT

TapJoy tapjoy request [case [protected]] - get a free $5 gift card when you ea: ref:_00d30pf03. _50013uj2p9:ref

I am tired of Tapjoy ignoring my emails. I spent a considerable amount of time, effort, and a little money on an offer to obtain 500 Swagpoints, after which I was promised an award of 3360 diamonds on the game Dragon Soul. The promise was that after I reach 500 Swagpoints, i would receive the award in no later than 2hrs. Of course, again, I am sitting here with no reward. It has been 2 days and not one peep from the Tapjoy team, except an automated email asking for a screenshot, and the usual questions. I responded immediately, and not a peep from Tapjoy. I have sent 5 emails, and they still have not responded to one. Why does tapjoy exist if they're going to continue to ignore those who keep their establishment afloat?

Did I mention that I'm tired of Tapjoy ignoring my emails?
I'm pretty frustrated after spending long nights collecting 500 Swagpoints to complete the offer, and spending dollars of my money as well to aquire the Swagpoints.

Tapjoy...where are you?

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Аринка джей
, RU
Jan 12, 2019 5:57 pm EST

When the avacoins came to me, I completed the task 2 hours had passed since I sent the message

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A
1:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy offer completion

While I have had some success in getting some of the offers to pay out the promised in-game currency, The VAST majority of the offers are scams. The "download and run" offers work about 60% of the time. About 10% of all the others work. Some of the offers don't even attempt to appear to pay out real offers. A common one is the "insurance" offers (fill out form, receive quote.) They state immediately after traveling to the only link listed on the first page offer, that no rewards will be paid out, and to indicate that you have genuine interest in purchasing insurance. Regardless of your response, you are sent to the same page. No gold is EVER paid out on these offers. The "free sample" ones never pay out either, instead leaving you to an endless loop of sales pitches.

Here's the kicker though. Some of the apps state to collect you must provide valid information. Like an idiot, I did so, even my cell number. After I did this I started getting call after call from different companies. Some taunt you and harass you incessantly. They are actually threatening if you decline their scam over the phone. tapjoy clearly does no research into the companies that advertise through them. Or maybe they just don't care.

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C
2:18 pm EDT

TapJoy fraudulent advertising, non-payment of contract and refusal to communicate

I've used Tapjoy's rewarded advertising many times and sometimes the rewards are paid out, sometimes not. up until a few months ago, they've always been ok at communicating with me when somethings gone wrong. Recently I had completed several surveys which I was not paid for and they refuse to e-mail me back or even let on that I've made a complaint. I've taken to their Facebook page, Twitter and the San Fransisco area BBB, yet they still refuse to communicate. This company runs on rewarded advertising and they make money whenever I click on their ads. They offer rewards for this (even in the fine print) but their facebook page is full of complaints by people who have completed their part of the contract and have been waiting for weeks (sometimes months) for no resolution or even the slightest effort from the company to ease our concerns. This is a terrible way to do business. My personal problem started 2 weeks ago when I e-mailed them with no response except a ticket # sent by a robot mailer. They owe me for the work I completed and it's ridiculous that it's taking this long. my ticket # is [protected]. Thanks for your time

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T
7:37 pm EDT

TapJoy fraudulent behavior

Tapjoy routinely does not issue promised rewards unless you go to the trouble of taking and submitting screen shots and even then you may not get awards.

Shady practices such as offers that dead end, or "site not found" messages after you have submitted info such as e-mail or phone or other personal information.

Latest "scam" from tapjoy is sending e-mails stating that they have issued your awards, but the awards are not actually issued. Leaving you no where to go to dispute it as e-mail replies are ignored and automated systems are not set up to let you dispute award.

Itunes should take action or a lawyer should look into a class action - plenty of complaints - similar in nature - all around the web!

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R
9:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TapJoy ten surveys - 0 rewards

I completed more than ten surveys through Castle Clash, never recieved the gems for those offers (totalling over 1, 000 gems now) so I submitted a missing gems claim, got an automated response that was very vague, 2 days later and I have sent them a semi-abusive email as a frustrated customer.
The companies within the surveys have already started handing my number out to third parties and I have received numerous calls (some from offers i didn't even apply for). I love how TapJoy earns money from generating leads by people like me, but not delivering on their promise or giving the rewards they offer. Pathetic service. Pathetic company, am currently in the process of taking this further, spreading it on social media, through my blog site, my forum, & through friends and other users :)

I think it's appalling that a company is willing to hand my details out without even supplying said rewards.
Do yourself a favor, don't waste your time, don't put your details in.

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Update by Rpatten
May 16, 2016 3:51 pm EDT

So they emailed me saying i had not responded within 72 hours, when in fact i emailed them daily complaining further about the appalling service.
the closed the cases and labeled them as 'resolved'. How is ignorance resolving an issue?

Update by Rpatten
May 15, 2016 12:17 am EDT

exactly how it is.

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P
11:42 pm EDT

TapJoy reward for offer completion not given

they have not given me my reward for completing a offer [Case [protected]]- Ladbrokes Betting, New Zealand & Au: [ ref:_00D30pf03._50013tdaeO:ref ] I provided all the screenshots to show I completed the offer I even got contacted by one of there supervises who requested a bank statement and a recipe witch I provide witch contained personal information only to have them not respond and then they closed my ticket claiming I had no responded witch I had to the supervisor who contacted me from this email address [protected]@support.tapjoy.com and his name was Dario P. they have taken very sensitive personal information from me and have not responded I then tried to contact them vial Facebook to find they have blocked me and I also contacted them on Twitter with no response I even contacted there privacy team no response I even tried from a different email still no response
I feel as if I have been scammed out of my personal information and I have lost money completing a offer they will not give me the reward on I'm thinking of contacting the Better Business Bureau and my local police station as it's considered fraud in my country

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C
9:07 pm EDT

TapJoy refused to honor offer

Tapjoy lists an offer to reward xx, xxx amount of diamonds if you purchase $30 worth of products from the vendor. I provided screenshots of the offer, my invoice from the vendor. Tapjoy claims I completed an offer that I shouldn't have had offered and told me to return the merchandise from the vendor and get a refund.

The vendor isn't responsible for tapjoys promised rewards. I would not have made the purchase if there wasn't a promised award of diamonds.

Tapjoys response, "we apologize but we will not issue the reward".

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TapJoy In-depth Review

Overview: TapJoy is a leading platform that offers a range of services to users, allowing them to earn rewards by completing various offers. With a rich company history and background, TapJoy has established itself as a trusted player in the industry.

User Experience: TapJoy's website boasts a sleek design and intuitive navigation, making it easy for users to find what they're looking for. The platform is also accessible, ensuring a seamless experience for all users. Additionally, TapJoy's mobile app functionality enhances convenience and allows users to earn rewards on the go.

Services and Features: TapJoy offers a comprehensive suite of services, including a wide range of available offers and rewards. Users can expect a diverse selection of offers across different categories, ensuring there's something for everyone. Furthermore, TapJoy seamlessly integrates with other platforms and apps, expanding its reach and providing users with even more opportunities to earn rewards.

Offer Quality and Variety: TapJoy prides itself on the quality and relevance of its offers. Users can expect high-quality offers that are tailored to their interests and preferences. The platform also regularly updates its offers, ensuring a steady stream of new opportunities for users to earn rewards.

Reward System: TapJoy's reward system is straightforward and user-friendly. Users can easily redeem their earned rewards through a transparent and reliable process. The platform consistently delivers rewards to users, resulting in high user satisfaction and positive feedback.

Customer Support: TapJoy offers excellent customer support, with various channels available for users to seek assistance. The support team is highly responsive and provides quality assistance, promptly resolving any user issues or complaints.

Security and Privacy: TapJoy prioritizes user data protection and privacy. The platform implements robust measures to safeguard user information and ensures transparency in data collection and usage. TapJoy is fully compliant with industry standards and regulations, giving users peace of mind.

Reputation and Trustworthiness: TapJoy has built a strong reputation within the industry, earning the trust of users and partners alike. User reviews and ratings consistently reflect positive experiences, further solidifying TapJoy's credibility. The platform has also received notable awards and recognition for its outstanding services.

Partnerships and Integration: TapJoy boasts an impressive list of notable partners and clients, showcasing its strong industry connections. The platform seamlessly integrates with popular apps and platforms, providing users with enhanced benefits and more opportunities to earn rewards.

Pricing and Payment: TapJoy's pricing structure is transparent and user-friendly. Users have access to various payment options, ensuring flexibility and convenience. The platform maintains transparency in pricing and payment terms, allowing users to make informed decisions.

Pros and Cons: TapJoy offers numerous advantages, including a user-friendly interface, a wide range of high-quality offers, and excellent customer support. However, some users may find that the platform faces competition in terms of offer variety and may desire more frequent updates.

Conclusion: Overall, TapJoy delivers a seamless user experience, offering a wide range of high-quality offers and rewards. With its strong reputation, excellent customer support, and commitment to user privacy, TapJoy is highly recommended for users looking to earn rewards through completing offers.

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