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4.2 412 Reviews

Talbots Complaints Summary

14 Resolved
72 Unresolved
Our verdict: With Talbots's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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4:35 am EDT

Talbots bad experience

These people are nasty and rude and they refuse to provide any help! Bought a jacket from Talbots and after one wash it just fell apart! So I called the company and asked them if there was a way to get an exchange and they said that since I already used it and washed it no exchange and refund was possible. I told them that it was not my fault and that fabric was of a poor quality since it fell apart after the first wash, and then the person on the phone raised his voice and started to blame me! No reputable company that cares about their reputation does things like that!

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5:42 pm EDT

Talbots theft

Talbots had an "internet service upgrade" issue this week that resulted in them charging my credit card $353.44 without ever placing an order, basically amounting to theft. I have not got a satisfactory response. Instead, I've been placed on hold for extensive periods of time, told the person who could help wasn't in, my calls dropped while placed on hold with no follow-up, etc. End result is that they have utterly failed to return the money they took and hours of my life wasted. I now have to file a claim with my bank and wait for the claim process to resolve while I am out over $350. Don't trust this company!

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12:01 am EST

Talbots pathetic service

I am sick of shopping at Talbots in Bellevue Square. This last shopping experience was horrific. On my way out I made sure I got the names of these sales girls. First of all I was completely ignored. The 2 sales girls that were work there didn't bother to ask me if I needed help. I took my items to my fitting room and had to walk out and exchange items that didn't fit and get the right size. Meanwhile the sales girl that was there, Nancy, kept giving me dirty looks and never once asked me if I needed help. When I finally walked out with my items (over $800) she was quick to pounce on me and ask me if she could put my items at the register. My response was "no thanks!". The other sales girl Lisa was just as rude and so short with me at the register. I asked about ordering items from the catalog and she said "they were too busy and I could use the redline". I am hearing impaired so it's often hard for me to use the phone! During all of this, Nancy walked up to the register trying to claim that I was her customer. She did not help me at all and infact ignored me until she realized that I had quite a few items I was going to be purchasing. I will never shop there again and I have told my friends who are loyal Talbots customers to avoid that store. Unfortunately, now we will just be ordering online. How disappointing.

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Wine Is Good
Wine Is Good
, US
May 17, 2016 10:27 am EDT

What kind of help could you possibly need to try on clothes?

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madjane
, US
Mar 01, 2016 12:12 am EST

I had the same shopping experience there too! I now shop at Gig Harbour. It's a drive but well worth it. Mostly I order online now. I unfortunately, gave them my contact information to register for the red card and then got thank you card and then phone calls at home! Talbots standards have gotten so low that I'm now getting solicitation calls at home!

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5:28 pm EST

Talbots clothing and customer service

i am a long time customer of Talbots. Today, I visited the 54th and Madison Avenue store in NY NY. I inquired about where the women's plus size department was. I was informed that the department was on one floor and clothing on sale was another floor. I went to the floor and was directed to another floor. The sales representative stated all the clothing was moved. In addition, no items were on sale. I found the women's plus size which was comprised to one quarter of the floor. I was shocked to see that the Women Plus size space was significantly reduced. In addition, i asked to use the Ladies Room and was told that it was under repair for approximately 3 months. For many years I have relied on Talbots for stylish clothing, exceptional customer services and small details which differentiates itself from other stores such as putting the receipt in a small tiny envelope. I hope you will evaluate these concerns.

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5:47 pm EDT

Talbots Stop sending catalog

On July 17, 2013, my mother, Catherine Sisson passed away. Shortly thereafter, I sent a request to stop sending catalogs. I figured this take several months. It is ridiculous after two years of no activity to keep sending a catalog.

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1:20 pm EDT

Talbots poor customer service

It was my first time into a Talbots store. I have some neighbors who are avid shoppers and after much encouragement I heeded to their advice. Immediately I was greeted by this salesgirl who was well dressed and well spoken. I made sure I made note of her name "Naz" as she immediately remembered my name. She kept on checking on me while I was in the fitting room and making sure that I had all the right sizes. I also noticed she was busy attending to other customers and she was just as energetic and gracious with them as she was with me. I appreciated her honesty and suggestions when trying on different outfits. As she walked me to the register she got stopped by another customer who needed some assistance. I waited at the register where there was no line but there was a salesgirl named Nancy standing by the register who did not acknowledge me and then finally walked off. A few minutes later after Naz had helped out the customer she quickly came back to me at the register and apologized that I was still waiting. I assured her that it wasn't her fault and I admired how attentive she was to all the customer's needs. As she rang me up she was a delight to talk to. When she handed me my bag I asked if they worked on commission and she said they did not and that it was her pleasure to help me. It is rare to find such authenticity in sales person. She was a gem! However, I came into the store a few weeks later and the other salesgirl Nancy was there and now that she wanted to make a sale she was completely phony. I wanted to remind her how rude she was a few weeks before! So ladies look out for an elderly white-haired angry-looking salesgirl and if she's there shop another day because even if you do not want her help she will follow you around. Great store otherwise.

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Judy R Savitt
East Brunswick, US
Nov 06, 2015 11:44 am EST

I was shopping at Talbots in North Brunswick, NJ and usually I have always had very nice sales people to deal with until today, November 6th, 2015. I had a blonde haired lady helping me and she was no help at all. The pants I tried on were too big and she never came in to find out how they fit me. I had to GET DRESSED AGAIN and bring them out and then she came back to get the right size and disappeared again She could not have cared less about helping her customers but she did care about going to get a batch of cookies which she placed by the couch. That was obviously more important than taking care of her customers!

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Kevin Richards
utt, US
Jul 19, 2015 1:57 pm EDT

I like how you call the sales people girls when you are acting like a child. If you were an adult you would know that the sales person is not a mind reader and you should speak up and say you are ready to check out. If you cannot do this than shop with a parent. She was not rude to you, you just need someone to speak up for you and ask for help for you since you are so incompetent and cannot do that yourself. My guess is you are four years old?

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D
6:28 am EDT

Talbots they charged me for additional sum, but I have no idea for what

I placed the order on the website www.talbots.com. Everything was ok until these jerks charged me for the order. They took money for the order and at the same time they charged for something else. I was shocked and tried to get this sum back, ‘coz it was almost $30. The rep refused and told me that it was fee, but he hasn’t explained for what type of fee. I asked the seller about it, but he stopped to communicate. Please, share your views about this company.

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7:31 am EDT

Talbots fake charges and # from this company ignored me

I bought from the website www.talbots.com. I paid about $50 for the order, which was horrible and I wouldn’t advise to buy from this company. The quality was awful and the seller refused to return money. I recently checked my account and it turned out that they started to charge me without my notice. I cancelled my credit card, ‘coz these ### didn’t reply.I wonder if there are other people, who had the same experience. Let’s share views about this website.

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10:00 am EDT
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Talbots defective clothing, would not lower price

have been a loyal customer of Talbots for years and have been awarded your Classic membership.

I went to your Springfield, PA store to shop and found a nice two piece set. But when examining the skirt there was a little hole in it and so I asked the manager, Susan if she can reduce the price for me because of it. She told me that they were not allowed to do that. So I would like to know why you would want customers to pay the regular price for defective items at talbots? I AM VERY DISAPPOINTED BECAUSE YOUR PRICES ARE STEEP BUT I LOVE YOUR CLOTHES AND NOW YOU CANNOT, WILL NOT EVEN DO THIS FOR A CLASSIC AWARDS MEMBER?

I cannot believe that your company would want customers to pay full price for something that is defective and I do not know if I want to continue being a customer at your store.

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2:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Talbots refused to refund

I went to the Talbots Store in the Outlet Mall to return a pair of shorts I bought 6 weeks ago, with the price tags and receipt (they didn't fit). Since 30 days had passed, they wouldn't let me exchange or return them. Buyer Beware! They are very firm and uncompromising on this 30 day limit. I used to buy a lot from them, but I won't shop there anymore.

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queenie1956
, US
Mar 02, 2012 8:42 pm EST

It is written plainly on the receipt THIRTY DAYS. NOT 6 weeks!

JuliePooh51265
JuliePooh51265
Lancaster, US
Nov 30, 2011 8:00 pm EST

So you are blaming them because you waited too long to return the item? Policies are set for a reason. Not their fault you didn't adhere to it.

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D
12:09 am EDT

Talbots bad products and services

Price is higher and higher. Meanwhile, the quality is going down. Their sales ladies in stores are treating the customers in a humiliate way. Very bad experience for shopping in their stores. Basically, they are showing they don't care about their customers other than making money from them. I will never buy this product any more and not recommend to anybody.

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Gene Loop
Little Rock, US
Jun 24, 2009 8:24 pm EDT

Just got home from the hospital. Finally got to sleep and Talbot's calls our home phone with an automated phone call. They hid themselves from the caller ID which, I believe, is illegal.

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3:34 pm EDT
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Talbots bad manufacturing

I just contacted Talbots today regarding a defective shoulder bag on which the clasps/buckles that attach the strap to the bag have been detaching on their own for about 2 years. I would simply use a pair of pliers to close the gap created. Of course all this first occurred way after the 30 day return policy was up. All I wanted was to have the bag returned to the manufacturer, but was told there is none to contact, and that I would not be granted a return, which is not what I wanted. I actually would love to have the defect addressed and the bag repaired, as the design is not your usual bag/strap attachment. And I bought 2 of them so I am expecting problems with the other as the one I carried today actually broke beyond a common repair job. Needless to say, Talbots has lost me as a consumer.

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Update by ediapet
Oct 13, 2011 4:35 pm EDT

Trying this post again. I just contacted Nordstrom's and got this reply:

"We stand behind the items we sell, if there is ever an ongoing quality issue we would discuss it with the manufacturer, we also offer wonderful return/exchange policies, with no specified time frame for return/exchanges.

It never hurts to ask. so goodbye Talbots, and to you folks who like to offer your opinions, have a great life.

Update by ediapet
Oct 13, 2011 4:27 pm EDT

I just contacted Nordstrom's and the message I got was as follows:

"We stand behind the items we sell, if there is ever an ongoing quality issue we would discuss it with the manufacturer, we also offer wonderful return/exchange policies, with no specified time frame for return/exchanges."

It never hurts to ask, so good-bye Talbots, and goodbye trolls. Have a blessed life.

Update by ediapet
Oct 13, 2011 3:47 pm EDT

No, and neither am I. A bad manufacturing practice will go unnoticed for a time until something fails. Also, I am a long-time Talbots consumer, and your snide remarks are absolutely unnecessary. Try to be nice to someone today. It will go rewarded.

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7:55 pm EDT
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Talbots poor quality - poor fit - over priced

Don't waste your money. The clothing is of very poor quality. The fits are erratic and, from my experience, never quite right. The cheap material in some clothing causes it to stretch as you wear it to the point that you look like you are wearing rags. I have had clothing shrink such that I can not wear it - and I followed the washing instructions.
It used to be that you could count on Talbots for quality and style, but that simply is no longer the case. The cheap, imported clothing is over priced, the quality is gone and frumpy simply isn't stylish! I have several outfits that I simply cannot wear -- I was told by an unhelpful clerk that she could recommend a tailor!
I don't mind paying for a quality product, but I hate to feel that I have wasted my money. I am now looking for boutique lines of clothing made in America out of American produced cloth and materials.
Talbots lost focus on quality has lead to its demise and the company has only itself to blame.

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Eileen Reynolds
Canton, US
Jul 18, 2012 4:46 pm EDT

I have shopped Talbots for 27 years. Once was that I'd go in and be helped cheerfully by a savvy lady to find classic clothing, size 8, and everything to complete the outfit. I never questioned if it would fit. Everything was a perfect fit. All these years later, these clothes still fit perfectly. Now, however, I can wear a 10, 12, 8 from Talbots and none of it fit! The quality is nonexistent and service, what service? My old size 8 pants are STILL fitting and looking new. When I began shopping Talbots and for many years after, under every description in every catalog, it proudly stated "Made In The USA"! I calculated I have spent $25, 000 easily in 27 years. This year I have spent 0.

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3:46 am EDT
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Talbots poor quality

Just an overall disgruntled complaint.
I have been an avid Talbots shopper for as far back as I remember..
WIthin the past 2 years I have REALLY noticed the quality of their clothes going downhill. Sweaters seams simply open..neck bands pull away from cardigans and items that recommend hand washing..SHRINK terribly. Not a cheap store..and when you don't give me value for money, I am walking.
Too bad.

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So Long Old Friend
Littleton, US
May 05, 2012 5:19 am EDT

Completely agree. Thin knits that pill and wear out before the season is even over. $120 Pants with zippers that break after two wearings. Really? Really! I can no longer be loyal to this store. And I've been shopping at Talbots for 25 years. What a shame.

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9:25 pm EDT
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Talbots talbots store south lake, tx

south lake store manager Kelly is very rude. Talbots customer service is really going downhill. I am not going to shopping there again. I paid $160 in cash, but the store manager Kelly told me I can only get store credit for refund because the store does not have cash, can you believe it - i hope this does not mean it will be going out of business soon.

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8:08 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Talbots - return policy

I have been shopping at talbots for over 20 years and I have never been so outraged. I recently purchased a number of items on sale from my wish list. Let me say I shop online with talbots only since they do not carry my size in the stores. I did not notice that there were now two words under the price that until the end of june had never been there before...

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3:53 pm EDT
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Talbots online price increase

Beware of Talbots increasing their prices online! I have been a loyal customer for years. I have noticed that customer service in their stores has gone downhill. However, when I call about a problem they try to do the right thing. Recently I have noticed online sales claiming additional 25% off and it is the same price as previously. I overlooked this but today I placed pants in my cart and was completing the transaction when the website went down. Several hours later when I was able to connect to Talbot's again they were $10 higher...2 separate pair of pants! Customer service claimed they could not do anything. I am not sure I will continue shopping here! Sad because this use to be one of the finest apparel stores around!

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11:35 am EDT

Talbots deceptive practices and late fees

I received a bill from them with a specific due date. I went to their website a day early to pay.

Their system would not allow the payment to be dated on my payment date and instead dated the payment two days later.

They charged me a $29.00 late fee.

No where is there a caveat that bills must be paid two days before the due date marked on the invoice.

This is a fradulent and deceptive practice. There should be a class action suit to recover all of the money they made from this practice.

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7:46 am EST
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Talbots talbot's is now a store of last resort for me

I shop at the Talbot's Outlet in Lexington because I can generally get decent clothes there for my job as a teacher. However, I'm really tired of the rude and condescending treatment I get from the majority of the salestaff at this particular store. They act as if they're too busy to ring up your order or answer a question.in fact, they act as if they'd rather not have my business! I don't have this problem in other stores, and since my most recent experience shopping there on Mother's Day I've talked to several other people who say they've received similarly rude treatment at this same store. It makes me wonder what's going on with management if the sales staff are allowed to act like this! Talbot's is now a store of last resort for me: I'll look everywhere else first.

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93palmer
, US
Jun 02, 2011 9:50 pm EDT

I ordered stuff online on March 16 and today is March 24 and still no delivery. Talbots charges a lot of money for shipping and it is a rip off. Furthermore their designs and quality of fabric is not as good as it was and they are charging more - not pleased with Talbots.
I ordered stuff from Cuddledown and within 3 days it was delivered at no charge.

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3:06 pm EST
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Talbots talbot's is not what it used to be

Talbot's is not what it used to be. Just made a large purchase there in the last month and was very unhappy with one part of the purchase. The reason for shopping there and paying the higher amount is for quality in fabric and fit. One of the pairs' of trousers I purchased was made of the poorest quality cotton. I actually purchased two of the same style in different colors. After washing the khaki pair once, and before even wearing, the pants were extremely wrinkled, far more than the other color (dk brown). Even after ironing on a cotton setting, still very wrinkled.

When I took them back to Talbots' (a different location from the one purchased at) the sales clerk said their return policy has changed they will not take them back because they were worn (even though they weren't) and that I "will need to get the iron out and use it".

Needless to say I told her I won't be shopping at Talbots anymore. I would have exected this fabric quality at Walmart, but I doubt their sales clerks would be so rude.

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Penel
Seattle, US
May 20, 2011 2:13 am EDT

Hello,
I had the same experience. The items were unworn with the original tags. Full price was paid. They refused to take these unworn, new itmes back and refused a store credit. Talbots was unwilling to offer any type of compensation. Do not shop at Talbots. They don't deserve good customers. Shop at Nordstroms. They are consistently good and are helpful with returns.

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Lindy Abbott
, US
Jun 06, 2021 3:29 pm EDT
Replying to comment of Penel

This is an old comment and if it happened it would no longer if the item had not been worn. Also if there is an error in workmanship or poor quality product, Talbots does currently resolve issues like this.

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Natacha
oakland, US
Dec 08, 2010 7:33 am EST

I just had the same problem...There policy sucks...Now i'm stuck with items i cant fit and all I wanted was to get a bigger size

Talbots Customer Reviews Overview

Talbots is a popular women's clothing brand that has been in business for over 70 years. The company is known for its classic and timeless styles that cater to women of all ages and sizes. Talbots has received numerous positive reviews from customers who appreciate the quality of their clothing, the excellent customer service, and the wide range of sizes available.

One of the most notable positive points of Talbots is the quality of their clothing. Customers rave about the durability and longevity of their purchases, with many items lasting for years and still looking great. The company also offers a wide range of sizes, including petite and plus sizes, which is a huge plus for many women who struggle to find clothing that fits well.

Another positive point of Talbots is their excellent customer service. Customers report that the staff is friendly, knowledgeable, and helpful, both in-store and online. The company also offers free shipping and returns, which makes it easy for customers to try out new styles and sizes without any risk.

Overall, Talbots is a highly respected women's clothing brand that has earned a loyal following of customers. With their focus on quality, customer service, and inclusivity, it's easy to see why so many women love shopping at Talbots.

Talbots In-depth Review

In Summary: Talbots is a well-established retailer known for its classic styling and broad range of sizes, including petite and plus options. The brand maintains a reputation for quality and durability, though prices can be on the higher side. Sales and promotions offer good value for money. The website is user-friendly, and customer service is responsive, with a straightforward return policy. Shipping and delivery are reliable, and the brand offers a loyalty program. Talbots also shows a commitment to social responsibility. While some may find the styles conservative, the brand is a go-to for many looking for timeless pieces and a pleasant shopping experience.

Company Overview: Talbots has a rich history as a classic American brand, offering timeless women's clothing and accessories. Their mission emphasizes quality, consistent fit, and unbeatable service, targeting a demographic that appreciates classic design and a refined shopping experience.

Product Range: Talbots boasts a wide variety of clothing and accessories, catering to a range of occasions from casual to formal. They are inclusive in their sizing, offering petite, plus, and even plus-size petites, ensuring that women of all shapes can find their perfect fit. Seasonal collections and new arrivals keep their offerings fresh and in tune with current trends while maintaining their classic aesthetic.

Quality and Durability: The materials and fabrics used by Talbots are generally of high quality, contributing to the durability of their products. Craftsmanship and attention to detail are evident in their clothing, and customer feedback often praises the longevity of their purchases.

Pricing and Value for Money: Talbots' pricing can be on the higher end, but many customers find the quality justifies the cost. The brand frequently runs sales and promotions, which provide excellent value for money and make their products more accessible compared to similar brands.

Website Usability: The Talbots website is easy to navigate, with clear categories and filters that help customers find what they're looking for. Product presentations are accurate, with images that reflect the true color and fit of the items.

Customer Service: Talbots is known for its responsive customer service, with multiple channels including phone, email, and chat. Their return and exchange policies are customer-friendly, making shopping with them a low-risk endeavor.

User Experience and Reviews: Customer testimonials and ratings are prominently displayed, with common praises focusing on fit and style. Complaints are typically around sizing inconsistencies or fabric quality, but overall satisfaction trends are positive.

Shipping and Delivery: Talbots offers various shipping options, with costs that are competitive within the industry. Packaging is secure and items are delivered in a timely manner, with many customers expressing satisfaction with the reliability of the service.

Returns and Exchanges: The return process is straightforward, with clear guidelines and timelines for refunds. Customer experiences with returns are generally positive, citing ease and efficiency.

Loyalty Programs and Incentives: The Talbots Rewards program offers benefits such as points on purchases and exclusive offers, enhancing the value for repeat customers and incentivizing loyalty.

Store Experience (for brick-and-mortar locations): Talbots' physical stores are well-maintained with a pleasant ambiance. Staff are typically knowledgeable and helpful, and the brand often hosts in-store events and promotions that enhance the shopping experience.

Social Responsibility and Sustainability: The brand takes steps towards ethical sourcing and manufacturing, with environmental initiatives that reflect a growing commitment to sustainability. Community involvement and charitable actions are part of their corporate ethos.

Online Community and Social Media Presence: Talbots engages with its customers on social media platforms, offering quality content and frequent updates. Customer feedback on these platforms is generally positive, with the brand actively interacting with its audience.

Brand Reputation and Industry Standing: Talbots holds a solid position in the market, known for its classic style and quality. While it may not be as competitive in trendiness as other brands, it maintains a loyal customer base and is recognized for its consistency and reliability.

Final Verdict: Talbots is a reputable brand that offers high-quality, classic clothing. It is ideal for customers seeking timeless pieces and a comprehensive size range. While prices are higher, sales and loyalty rewards balance the value equation. The brand's commitment to customer service and social responsibility further solidifies its appeal. Overall, Talbots is recommended for those who value classic styling and a dependable shopping experience.

How to file a complaint about Talbots?

Here is a comprehensive guide on how to file a complaint against Talbots on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, positioned at the top right corner.
3. Writing the title: Summarize the main issue with Talbots in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Talbots, including key areas of concern, any transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents: Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Talbots on ComplaintsBoard.com.

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Contact Talbots customer service

Phone numbers

+1 (781) 741-4066 +1 (212) 841-1845 More phone numbers

Website

www.talbots.com

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