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Predicto.com Complaints - taking money off my cellphone and sending me test messages

Review all Predicto.com complaints

Predicto.com

Posted: 2009-06-07 by

Melissa Young

taking money off my cellphone and sending me test messages

Complaint Rating:

Company information:
predicto.com
United States

there taking money off my cellphone and i'm sick of it each month they take $9.99 off my prepaid cell phone

Comments

United States

Software & Games

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Date | Rating

282 days ago by

Customer Care

0 Votes

We are sorry to hear about your experience. Please be aware that we at PredictoMobile take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry; you can also contact our customer service at http://predicto.com/support or by sending an SMS message with the word ”HELP” to 654654. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.

Please note we use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions including the monthly price of the service and billing to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms. They then must correctly enter the PIN on our website or reply with a confirmation SMS message from their cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. If a member wants to cancel the service, they can simply text “stop” to 654654 or call Customer Service or go to http://predicto.com/support.

We hope this addresses any concerns you may have; if not please contact us and we’ll take care of your issues.

Sincerely,

Customer Service
PredictoMobile

256 days ago by

febo

0 Votes

The whole site is completely spam. I've been charged $9.99 on my cell phone bill without any notification. Call customer service ASAP and cancel subscription.

88 days ago by

sjduskin

0 Votes

Predicto, your "Industry Best Practice" is total BS and you know it. If you were an honest company, with a real product, you would give refunds to all these THOUSANDS of complaints, instead of standing behind some fictional "best practice."

After all, Loan Sharks have "Best Practices" too - but it's still illegal!!!

I would urge all complainers to send the same complaint to the FCC - and include your wireless carrier as a co-conspirator, too, because Predicto would not be able to run this Scam unless the phone companies were getting their 20% of the amount billed.

After you complain to the authorities, go to http://www.classactionconnect.com/?q=node/680 and sign up. The only way to stop them is to sue them. And oh yeah, any language that says you agreed not to sue them is just another part of their scam and utterly unenforceable. They are just trying to stop you from pursuing your legal rights - another part of their scam.