Taco Bell
reviews and complaints

5 LMPD officers denied service at Taco Bell in Louisville Kentucky. We wanted to share our disgust and disappointment in your franchise after hearing this. Do you not screen or interview your employees. They do represent the entire franchise with their actions. This is a large trauma hospital and we truly value all of our police officers. What is this world coming to. I bet these people would be the first ones to scream for the police when they are held up. I can guarantee you that we will never eat at another Taco Bell again and as far as I am concerned the entire police force should follow this. What a disgrace.

Taco Bell is usually a great company - but it took over 14 minutes for our order - the drive thru was packed so we went in and I can see the catering is to the drive thru - I am assuming this is timed? The drive thru was cleared probably two times over. I understand this to a point but we placed two small orders and it took 14 minutes for us to get our food and everyone else in the restaurant who ordered after us was served. I talked to the manager and she made excuses that made no sense. I was looking for a simple I am sorry - that is all a customer is looking for. I ordered a Chicken flat bread and a Quesarito and my daughter's friend ordered Quesarito and a chicken Quesadilla - she did not have her receipt. The order number was 215819 place on 7/1/2016 and 12:34:44. I don't think any manger was on staff at the time of the mix up - not sure? Both orders were missed.

Recently I went to Taco Bell and ordered some food. I had a limited budget that day so I checked the menu and ordered some cheap stuff. When the cashier told the final price it was bigger than I expected. I asked why, because according to their menu I was supposed to pay $10 for everything and the girl told that it was $15! She said nothing and offered me a discount and then it was $10. I'm wondering how many people fell for this scam.

Recently I have visited Taco Bell, I was so hungry and this was the closest place to go to. When I entered the place I was shocked, the place was a mess, floor was dirty and it was cluttered with food and trash! And there was no one around, no visitors and no employees. I went outside and found two persons from Taco Bell that were talking and smoking. I told them that I was a customer and wanted to eat something. One of them told "we'll be back in few minutes" and continued to smoke. What happened with Taco Bell? It was a great place and now it is a complete garbage can!

I ordered some food from Taco Bell and when I arrived home i realized that they gave me a completely wrong order! So I called them and was told that I can come back and they will give me the correct order! Yes, right! Who in their right mind wants to drive to a place, then drive home and then drive there again! These people are unprofessional! They should have given me the correct order from the very beginning because it is their job! Horrible service!

I love taco bell, could eat there everyday. I am in a small town( Arkadelphia, AR) where we only have 1 Taco Bell, the closest one outside of town is 40 miles. Anyway, I get 1 hour for lunch, drive 10 minutes to Taco Bell. Place my order in the drive thru and wait and wait and wait. It took 20 minutes to get to the window to get my 2 tacos. I have went inside to order a few times and waited at the counter while everyone tried to figure out which one of them was going to wait on us. Like I said I could/would eat there a lot more often if the service was better. And I do under that this is a college town (we have 2) but surely management can train them a little better.

M so angry! I like sour cream with my taco bell food. I pay a lot of extra money to get extra sour cream on the items I order. For the bazillionth time, when I got home with my food (I live 10 miles away and am not driving back to get it corrected), not only was there no extra sour cream on my items - there was no sour cream at all. (Beef burrito supreme and chili cheese burrito - which I know doesn't have sour cream on it unless you order it - which I did - I paid for double). If this weren't an almost every single time occurrence, I wouldn't be writing. If I didn't make a point to ask the person taking my order to make sure the people in back understood there was to be extra/double sour cream on both items, it would be different. And i've had this happen at other taco bells in the area. Soooooo... As much as I enjoy taco bell (On the few rare times when I get it prepared correctly) I will not be visiting tb again. Not even talking about the extra money I pay - the frustration is just too much. When I visit the taco bell on s r 19 in elkhart in - they always get it right - so if i'm in that area - I will stop there. Angry angry angry. I can't begin to tell you how angry. I realize they may be short handed - most fast food places are - this tb seems to be more so than others - poor management I believe.

Anyway, i'm done. Thanks for listening - is anyone really listening?

It's the seasoning. We got our food at the one on Skinker. I noticed the personnel that was there was changed; but so have the way the food is made. The hard taco wasn't very good, the chicken soft taco tasted nothing like the ones I had elsewhere (salty!); the beefy five layer was missing "something" plus the sour cream, and the chili cheese had too much "chili seasoning" in it. I had gone back the second day to try something else hoping it was just from that night; but the balance of seasoning needs to be adjusted. I was used to pieces of chicken in my taco, not prepared like pulled pork! I spent almost $20.00 for the two times I went, and was very unhappy about our meals. I think it will be awhile before I go back to this one again.

It is very sad they have a breakfast menu and the coffee machine has been broke down for a month. We have to take our coffee in from another business to have it with our crunch wraps. This is a multibillion dollar store seems like there could be a bun coffee maker with 2 pots instead of a one cup at a time thing. We go in every day theres about 8 of us that goes in. They tell us they wont fix the machine as they are building a new taco bell at Dewitt, Michigan and all the help is there how sad. Making another store and they cant do justice to the ones they have. Thank You hopefully they can get it fixed soon.

I am very dissatisfied with your service your services are rude and i found a black hair in my tacos and my quesadillas was thrown together as if it was slop i eat here on a weekly basics and i spend at least 20 or more at this restaurant . I use to love it here but now im not to sure if i will be returning

Went in to get family meal. A dude was riding around on a mop bucket, acting like a fool. This was at the taco bell on galvin rd in bellevue nebraska. After 10 minutes of waiting to order, the dude rides the bucket behind the register and just sits there. After 5 more minutes he tells me I have to go to him If I want to order, while he sits on the bucket. I go over to him and tell him, I'll order as soon as you wash your hands and I left the store. He's laughing the whole time. Never going back. And spreading the word.

On December 22, 2015 I used the drive-thru at the Taco Bell on Navarre Avenue in Oregon, Ohio. The time was 5:10 pm. I ordered a Nachos Supreme with no beans, a soft taco supreme and a large pepsi. The nachos not only had no beans, but it also did not have much of anything on it! I had quite a few dry nachos, there was not enough meat, cheese or sour cream to spread around. What really made me mad was the taco. I ordered a soft taco supreme but what I received was a plain hard taco. And that didn't have much filling! I will not be visiting that store again. I am a big fan of Taco Bell, but I was very disappointed last night.

We have had problems with this taco bell before, but this one take the cake... We were ordering a taco salad they didn't have the shells for them, then we decided to order a cantina bowl. Then they didn't have any beans or rice for it... We ended up ordering two beef supreme chalupas, two taco supremes, two regular tacos, and two bean burritos. Everything was old most of it had a plastic taste to it... The chalupas were hard but not crunchy hard, they were old hard... We will never go there again...

Would the owner/franchise owner of the Taco Bell in Ft. Payne, AL please buy that store a coffee maker that works? Numerous times I have been told "that the coffee machine is down today". This last time, I know for a fact it had been down for close to a week, if not longer, because I had ordered, been told to drive around, paid, been given my food, then told they had no coffee! I saw the workers messing with the machine trying to make it. Not only do they hardly ever have coffee, on the rare occasions they do, and I place an order, it takes 5 minutes or longer to get 1 a.m. crunchwrap, cup of coffee and a cup (actually abt 1/4 cup) of ice. All I want is for them to have a good working coffee maker! Is that to much to expect?

They recently built a new Taco Bell in our town - Not sure who was the one to design the biulding on the lot - Whoever sat the building where they did must not of even visited the site - The drive thru goes right between the only parking there is. So if you are parked on either side and want to get out, you may be screwed because the drive thru is so slow so you will be sitting for a while. And why are they so slow - I have been there twice and the first time I waited almost a hour i the drie thru and the next time over 40 minutes - It may be a drive thru but not very fast - Something also needs to be done with the management training the kids - The second time I went the kid at the drive thru window was laying his back on the back of the window while handing me my food, I felt like saying stand up straight

I went to taco bell #028546 on 190th St in Torrance ca. There was a line in the drive through so I decided to go inside. When I got inside there was only 1 customer ahead I was in a hurry so I ordered a burrito supreme with a soft taco. I waited for about 10 minutes and they served the couple ahead of me first I waited about another 4 minutes and they served the couple behind me. I waited another 2 minutes and then asked why my order was taking so long. My order was brought out shortly afterwards and the explanation was that they were very busy, however they managed to serve the customer ahead of me and behind me in a timely manner. and when I finally got my order it was cold. I subsequently missed the appointment I had because the office was closed when I got there. there was a white couple in front of me and a Hispanic couple behind me they were sure to serve them well why not me a black male?

I went in to order 2 soft tacos to go, they were made quick but there wasn't any mild sauce ?
I asked behind the counter, the lady gave me 1 and said were out ?
How do you sell mexican food and run out of mild sauce ?
All i can figure is when they were fired off the cruise liners they got a job with taco bell management. . You dont run out of mild sauce.
Run out of air to breath but not mild sauce"duh"

I came to the drive thru at 12:1pm in Redford, MI. After waiting 20 minutes I finally got to order. Once I got to the speaker the young lady was rude as well as told me I was unable to get a frozen drink because their machine is down...As usual! Poor service

Went to Taco Bell in Lisle for lunch today. Waited forever in drive-through window despite only one car ahead of me. When I finally pulled to window was asked "Duh - what did you order again" (followed by giggling and "hey I told you, man" etc. among employees). Gave $10.43 for $4.43 order and then was handed bag with my order and told "thanks, see you" - to which I said "You still owe me my $6 change!" Sorry, but definitely seemed intentional (a pattern?) After some confusion by them, they gave me my $6. I looked in the bag, and the order was wrong! And it was ice cold! Went in to tell the employee (manager? - if so, the operation is even more of a lousy joke than it seemed) and he was clearly very bothered that I was taking his time up with my complaint (in his empty store). He made another order, put it in a bag, threw it on the counter, and said "here you go" - no sense of apology or anything. Nice. Then, to top it all off, I went to submit an online complaint and was informed that the online complaint hotline was broken. What a joke of a corporate operation all the way around! Too many other choices - will DEFINITELY not go back to a Taco Hell!

To whom it may concern:

I live in Palm Aire, right off of Atlantic Blvd. in Pompano Beach, Florida. I have been looking forward to the new Taco Bell opening on Atlantic Blvd. On Saturday evening, August 22, I made my first visit. I have always enjoyed Taco Bell and have gone to several all over the area. I have always been very pleased with the service. Unfortunately, on Saturday evening after looking forward to enjoying the closeness of the new Taco Bell, I went in to purchase a #3, (3 Taco Supremes) only to be totally ignored as I stood at the register. There was one customer ahead of me, and he was waiting for his order, which was delivered to him. There were at least 5 employees standing around talking and not paying attention, or down right ignoring the cash register. One female employee looked at me at the register and turned around and continued to converse with the other employees. I waited about 5 minutes, and then just turned to walk out. Not one employee came to ask me why I was leaving. I am so disappointed. While I was standing there I picked up the slip of paper, “Tell Us About Your Visit, enter for a chance to win $500 CASH”, so I am Telling You About My Visit !

Thank you for your kind interest in this matter.

Marie Kohler
3150 North Course Lane – 309
Pompano Beach, Fl. 33069
[protected]