Taco Bell
reviews and complaints

On December 22, 2015 I used the drive-thru at the Taco Bell on Navarre Avenue in Oregon, Ohio. The time was 5:10 pm. I ordered a Nachos Supreme with no beans, a soft taco supreme and a large pepsi. The nachos not only had no beans, but it also did not have much of anything on it! I had quite a few dry nachos, there was not enough meat, cheese or sour cream to spread around. What really made me mad was the taco. I ordered a soft taco supreme but what I received was a plain hard taco. And that didn't have much filling! I will not be visiting that store again. I am a big fan of Taco Bell, but I was very disappointed last night.

Would the owner/franchise owner of the Taco Bell in Ft. Payne, AL please buy that store a coffee maker that works? Numerous times I have been told "that the coffee machine is down today". This last time, I know for a fact it had been down for close to a week, if not longer, because I had ordered, been told to drive around, paid, been given my food, then told they had no coffee! I saw the workers messing with the machine trying to make it. Not only do they hardly ever have coffee, on the rare occasions they do, and I place an order, it takes 5 minutes or longer to get 1 a.m. crunchwrap, cup of coffee and a cup (actually abt 1/4 cup) of ice. All I want is for them to have a good working coffee maker! Is that to much to expect?

They recently built a new Taco Bell in our town - Not sure who was the one to design the biulding on the lot - Whoever sat the building where they did must not of even visited the site - The drive thru goes right between the only parking there is. So if you are parked on either side and want to get out, you may be screwed because the drive thru is so slow so you will be sitting for a while. And why are they so slow - I have been there twice and the first time I waited almost a hour i the drie thru and the next time over 40 minutes - It may be a drive thru but not very fast - Something also needs to be done with the management training the kids - The second time I went the kid at the drive thru window was laying his back on the back of the window while handing me my food, I felt like saying stand up straight

I went in to order 2 soft tacos to go, they were made quick but there wasn't any mild sauce ?
I asked behind the counter, the lady gave me 1 and said were out ?
How do you sell mexican food and run out of mild sauce ?
All i can figure is when they were fired off the cruise liners they got a job with taco bell management. . You dont run out of mild sauce.
Run out of air to breath but not mild sauce"duh"

I came to the drive thru at 12:1pm in Redford, MI. After waiting 20 minutes I finally got to order. Once I got to the speaker the young lady was rude as well as told me I was unable to get a frozen drink because their machine is down...As usual! Poor service

Went to Taco Bell in Lisle for lunch today. Waited forever in drive-through window despite only one car ahead of me. When I finally pulled to window was asked "Duh - what did you order again" (followed by giggling and "hey I told you, man" etc. among employees). Gave $10.43 for $4.43 order and then was handed bag with my order and told "thanks, see you" - to which I said "You still owe me my $6 change!" Sorry, but definitely seemed intentional (a pattern?) After some confusion by them, they gave me my $6. I looked in the bag, and the order was wrong! And it was ice cold! Went in to tell the employee (manager? - if so, the operation is even more of a lousy joke than it seemed) and he was clearly very bothered that I was taking his time up with my complaint (in his empty store). He made another order, put it in a bag, threw it on the counter, and said "here you go" - no sense of apology or anything. Nice. Then, to top it all off, I went to submit an online complaint and was informed that the online complaint hotline was broken. What a joke of a corporate operation all the way around! Too many other choices - will DEFINITELY not go back to a Taco Hell!

To whom it may concern:

I live in Palm Aire, right off of Atlantic Blvd. in Pompano Beach, Florida. I have been looking forward to the new Taco Bell opening on Atlantic Blvd. On Saturday evening, August 22, I made my first visit. I have always enjoyed Taco Bell and have gone to several all over the area. I have always been very pleased with the service. Unfortunately, on Saturday evening after looking forward to enjoying the closeness of the new Taco Bell, I went in to purchase a #3, (3 Taco Supremes) only to be totally ignored as I stood at the register. There was one customer ahead of me, and he was waiting for his order, which was delivered to him. There were at least 5 employees standing around talking and not paying attention, or down right ignoring the cash register. One female employee looked at me at the register and turned around and continued to converse with the other employees. I waited about 5 minutes, and then just turned to walk out. Not one employee came to ask me why I was leaving. I am so disappointed. While I was standing there I picked up the slip of paper, “Tell Us About Your Visit, enter for a chance to win $500 CASH”, so I am Telling You About My Visit !

Thank you for your kind interest in this matter.

Marie Kohler
3150 North Course Lane – 309
Pompano Beach, Fl. 33069
[protected]

On 8/19/15, I entered Blairsville, GA Taco Bell/KFC location. Time 11:29 am. There was a manager(?)who took my order and 4 young employees who were visiting and finding their money drawers. I placed my order for one beef chalupa, no cheese, add guacamole. No drink. There was one man behind me who ordered a chicken dinner. The woman who took my order fixed the chicken order, then started looking around, saying nothing to the other employees. After 2-3 minutes or longer, still NOBODY had started making my small order. At this time, I told anyone who would listen to me that I wanted a refund. ONLY THEN did anyone even think about me still standing there. They fumbled around, saying that they would start right then. For me it was too late! It took longer for them to fumble with the register than it would have taken them to make 10 tacos slowly! HELP! Most often, my order is wrong. One day it took me 35 minutes to get 2 tacos. Their drive-thru is EXTREMELY SLOW. PLEASE do something to make them improve in all areas. PLEASE!

I went there for lumch 2pm. one guy in front of me. stood there 5 minutes for him to order then I left no food. here is why. this guy does not work there but knew the girl taking orders and she turned to the manger and aksed her if he can get a discount on his meal and she said yes.i thought only staff got discounts on there food guess not. then 3 other employees tried to help her on the computer to get his discount. then 2 other employees came and was talking to him while other people waiting in line to order. you have a problem here needs to be fixed right away or start losing money by people leaving like me and not ordering your call just to let you know.

50 minute wait in taco bell drive thru at West Des Moines Iowa location. Ridiculous. I am no longer a customer. (Especially since the cashier was "gaming the orders" to make receipts look like the wait wasn't nearly as long as it was & when I finally got up to the pick up window the cooks were joking around instead of completing orders for me & the 8 cars behind me.) This is not the first time I have had to wait a long time at this location, last visit it was over half an hour. I could have made bean burrito from scratch in the time it took to be served. Next time i will...

Bought chalupa through the drive tru and parked. As i was chewing, felt hair in the roof of my mouth. I grab it with my fingers and it was a ball of hair, felt more hair and reomved additional hair didn't feel right and rinse my mount with water. 2 kids, they look like 13 yrs old, at the window, manager looks under 30 yrs of age. Went inside almost lost it. Question yourselves before buying at this branch.

I've seriously counted. How can the last 7 timed I have tried to get food for my family the order is always wrong. Something is either left or just plain not right. This is one of my kids favorite places to eat so a t least once a week we're there. I try to call and let them know that my order was wrong so that the next time I come to get food I can get straighten out but no one answers. Who wants to drive all the way back to get a couple of left off Tacos so that when you get home the rest of the food is cold.

I went through the drive-thru on 9/3 and a girl named Lauren ran my debit card before she gave me the total and it was more than was on the drive-thru monitor. She refunded the higher ticket and wanted to run my card again for the correct amount. I told her and the guy that was 'helping her" that I could not afford both tickets. The guy said the refunded ticket would be refunded immediately and now it's gonna take 3 to 5 business days before it comes off(if it comes off at all). Well it was not. It is still on my bank account as a debit transaction. I asked for his bosses number and he gave it to me but no one answers and you can't leave a message.

The Taco Bell in Alachua Florida has a menu with pricing on the menu, however when you place your order the prices come back higher than the menu. I noticed this about 3 month's ago and questioned it when I paid the bill and they said the management had changed the prices and they were what the cash register said not the prices on the menu.

I thought that the change in pricing was something they were doing and paid and left.

Three month's later when I returned I asked if the prices were the same as on the menu and the answer was that they did not know what the price was until after you placed your order and they rang it up on the cash register.

They do not tell you this unless you ask which means if you are not alert to the difference you could be paying more and never noticing it.

This place is so bad when it comes to putting Stuff in a shell. We as Costumers pay good money for the food and we should get good food. And its only at our taco bell I go to one out of town and I get what I paid for I ordered a taco and it had a little meat 2 little peace of lettuce and half of the shell was empty I order a taco not a shell, if something is not done about this place people in this little town will be taking their business to taco time where they do it right. I have posted a pic of my taco in hopes that something gets done about the way they make the food. We have done many surveys and still the same thing happen. This is a small town and people talk and people do not want to return where they feel they are being ripped off.