Taco Bell
reviews and complaints

My wife and I visited our local Taco Bell here in Naples today and it's usually very clean and service is great. But today there was more garbage and food all over the floor and none of the tables were clean we had to throw out food left on the table and then wipe the table off so we could eat on it. The worst part of it was when I went to the counter to order there was all garbage and food behind the counter where people were preparing the food and were stepping on the garbage and food on the floor...That will be our last trip to Taco Bell after I see how they handle food I'm afraid we will get poisoned. In case your interested which store it's on Immokalee Road in Naples, Florida. I can't imagine this store will stay open for any extended length of time...Sorry but I had to send a complaint to someone about this because I couldn't finish my lunch after looking around...Frank

I went to Taco Bell in princeton Kentucky on 12/10/2016 the manager Collin was cussing as we were standing there about one of his other managers calling in which we didn't need to know about it is also so rude to curse in front of children it took nearly 20 minutes to receive our meal there were two other people working the store who from what I could tell we're working very hard they had so many orders the store needs more employees Collin was just walking around cussing and complaining instead of helping prepare food seems to me he is not a good manager and has no class we will not eat at that Taco Bell again

I was going to Taco Bell the other day in Clawson Michigan, and When I got there and ordered my food I had to use the toilet. I smelled it before I opened the door and now wish I had not looked. The restroom was covered in human fecal matter and it was practically unusable. I told the manager and she blew me off. I will never be going back to that location again!

I just came from the most awful experience! I was outside in the drive thru and all I could hear was Nathaniel yelling at a co-worker about how he is the boss and she should't tell him anything, but should only ask him. He went on ranting and ranting. The poor guy that was servicing the drive-thru was so embarrassed and I was embarrassed for him. What an unprofessional way for a manger or whatever Nathaniel is to act!

What the heck?

went to taco bell on 12-6 2016 at 4.30 pm bought a steak nachos, my son bell grande nachos, return food because the beans had a taste like a chemical taste, they where pretty bab tasteing. exchange for six tacos, which was not equal in price, receive back wrong amount of change, bought 2 pizzas to go got home beans where the same taste. SOMETHING IS REALLY WRONG WITH BEANS please check this out.i lost some money on food, bad experience today. taco bell at 210 el camino millbrea, ca hope to hear from you soon MARIANO MARQUEZ [protected]@gmail.com THANKS
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My wife and I have complained multiple times about your tacos being stuck to the paper and breaking when trying to open/take them out of package... I don't know if you have them sitting for a long time in the sun city, fl location but I complained years ago of this problem and years later this problem still has not been addressed... please address this... my wife has quit eating your food already... I am leaning towards avoiding this location as well... bring back the bacon cheeseburger burrito by the way! I ate it in New York City in the 90's and loved it! You guys never brought it back! It was a burrito with bacon and Big Mac sauce in it.. amazing! Thank you for your time! [protected]@yahoo.com is my email... thanks

Taco Bell stands out in its refusal to publicly acknowledge the cruelty in its supply chain.
As its cage-free egg policy in the United States indicates, Taco Bell must be well aware of the egregious abuse inherent in egg factory farms; however, the company refuses to extend the same consideration to hens and customers in Canada. It pains me to think of all the consumers—so many of them undoubtedly animal lovers like me—who unknowingly eat products containing eggs from abused hens. Do not buy their products. All animals have emotional intelligence means they understand the horror of what is happening to them not to mention eating this horror at a cellular level.
go to : https://www.change.org/p/taco-bell-stop-the-animal-cruelty-and-go-cage-free and watch the disgusting practice's on video!
Please call [protected] if you would like to speak directly to a guest service representative.

My daughter on two separate occasions received a metallic taste in her mouth after eating there. The last episode (10/10/16) was recent and caused a burning sensation in her mouth and chest. If I was not a medical professional I would have taken her to the emergency room and even considered it but instead I stayed up all night monitoring her condition. The first time she ate nachos and the second time she ate chicken Quesada. I called the store shortly after incident and I was told that maybe something scraped off the grill and advised the manager would call me in the am (but she never did). I did go by the next day and spoke to a supervisor Bobbi and requested a full refund which she did grant me only if I bought the what I called poison food back (I did keep the food). No one seemed concerned or interested in my daughter's well being. Needless to say my family will not be eating there anymore. I wish someone would have taken these incidents more seriously.

The woman that waited on us at the counter was dirty looking and smelled like cigarettes, her pony tail looked like it was never washed and the clothes she was wearing looked like rags! I thought taco bell could do better than this. Never eating here again as long they employee dirty people

When did Taco Bell start hiring drug dealers to work in their store? The taco bell in Alma Michigan use to be a great fast food place with great service but has gone downhill with the current employees. Doesn't the manager screen his employees before hiring them to serve the public? My wife and I observed a employee passing what looked to be a small bag of pills to a customer at the food counter, also at a different time when driving thru the drive thru lane the same woman was outside smoking what looked to be an illegal hand rolled cigarette! MY WIFE AND KIDS WERE IN THE CAR WITH ME AND OBSERVED THIS OFFENSIVE CONDUCT! The worker had brown hair in a pony tail and was a large built woman, dressed sloppy, as were most of the employees! I refuse to eat at this place again while she is still an employee and dealing drugs on the side. We have advised all my family and friends what is going on at taco bell and they shall not eat there until this mess is cleaned up by management. We live in the area so were understand the problem with drugs, but it seems the law enforcement officers turn a blind eye to most of the drug deals going on around town. local business need to observe employees better and report them when a law is broken.

5 LMPD officers denied service at Taco Bell in Louisville Kentucky. We wanted to share our disgust and disappointment in your franchise after hearing this. Do you not screen or interview your employees. They do represent the entire franchise with their actions. This is a large trauma hospital and we truly value all of our police officers. What is this world coming to. I bet these people would be the first ones to scream for the police when they are held up. I can guarantee you that we will never eat at another Taco Bell again and as far as I am concerned the entire police force should follow this. What a disgrace.

Taco Bell is usually a great company - but it took over 14 minutes for our order - the drive thru was packed so we went in and I can see the catering is to the drive thru - I am assuming this is timed? The drive thru was cleared probably two times over. I understand this to a point but we placed two small orders and it took 14 minutes for us to get our food and everyone else in the restaurant who ordered after us was served. I talked to the manager and she made excuses that made no sense. I was looking for a simple I am sorry - that is all a customer is looking for. I ordered a Chicken flat bread and a Quesarito and my daughter's friend ordered Quesarito and a chicken Quesadilla - she did not have her receipt. The order number was 215819 place on 7/1/2016 and 12:34:44. I don't think any manger was on staff at the time of the mix up - not sure? Both orders were missed.

Recently I went to Taco Bell and ordered some food. I had a limited budget that day so I checked the menu and ordered some cheap stuff. When the cashier told the final price it was bigger than I expected. I asked why, because according to their menu I was supposed to pay $10 for everything and the girl told that it was $15! She said nothing and offered me a discount and then it was $10. I'm wondering how many people fell for this scam.

Recently I have visited Taco Bell, I was so hungry and this was the closest place to go to. When I entered the place I was shocked, the place was a mess, floor was dirty and it was cluttered with food and trash! And there was no one around, no visitors and no employees. I went outside and found two persons from Taco Bell that were talking and smoking. I told them that I was a customer and wanted to eat something. One of them told "we'll be back in few minutes" and continued to smoke. What happened with Taco Bell? It was a great place and now it is a complete garbage can!

I ordered some food from Taco Bell and when I arrived home i realized that they gave me a completely wrong order! So I called them and was told that I can come back and they will give me the correct order! Yes, right! Who in their right mind wants to drive to a place, then drive home and then drive there again! These people are unprofessional! They should have given me the correct order from the very beginning because it is their job! Horrible service!

I love taco bell, could eat there everyday. I am in a small town( Arkadelphia, AR) where we only have 1 Taco Bell, the closest one outside of town is 40 miles. Anyway, I get 1 hour for lunch, drive 10 minutes to Taco Bell. Place my order in the drive thru and wait and wait and wait. It took 20 minutes to get to the window to get my 2 tacos. I have went inside to order a few times and waited at the counter while everyone tried to figure out which one of them was going to wait on us. Like I said I could/would eat there a lot more often if the service was better. And I do under that this is a college town (we have 2) but surely management can train them a little better.

M so angry! I like sour cream with my taco bell food. I pay a lot of extra money to get extra sour cream on the items I order. For the bazillionth time, when I got home with my food (I live 10 miles away and am not driving back to get it corrected), not only was there no extra sour cream on my items - there was no sour cream at all. (Beef burrito supreme and chili cheese burrito - which I know doesn't have sour cream on it unless you order it - which I did - I paid for double). If this weren't an almost every single time occurrence, I wouldn't be writing. If I didn't make a point to ask the person taking my order to make sure the people in back understood there was to be extra/double sour cream on both items, it would be different. And i've had this happen at other taco bells in the area. Soooooo... As much as I enjoy taco bell (On the few rare times when I get it prepared correctly) I will not be visiting tb again. Not even talking about the extra money I pay - the frustration is just too much. When I visit the taco bell on s r 19 in elkhart in - they always get it right - so if i'm in that area - I will stop there. Angry angry angry. I can't begin to tell you how angry. I realize they may be short handed - most fast food places are - this tb seems to be more so than others - poor management I believe.

Anyway, i'm done. Thanks for listening - is anyone really listening?

It's the seasoning. We got our food at the one on Skinker. I noticed the personnel that was there was changed; but so have the way the food is made. The hard taco wasn't very good, the chicken soft taco tasted nothing like the ones I had elsewhere (salty!); the beefy five layer was missing "something" plus the sour cream, and the chili cheese had too much "chili seasoning" in it. I had gone back the second day to try something else hoping it was just from that night; but the balance of seasoning needs to be adjusted. I was used to pieces of chicken in my taco, not prepared like pulled pork! I spent almost $20.00 for the two times I went, and was very unhappy about our meals. I think it will be awhile before I go back to this one again.

It is very sad they have a breakfast menu and the coffee machine has been broke down for a month. We have to take our coffee in from another business to have it with our crunch wraps. This is a multibillion dollar store seems like there could be a bun coffee maker with 2 pots instead of a one cup at a time thing. We go in every day theres about 8 of us that goes in. They tell us they wont fix the machine as they are building a new taco bell at Dewitt, Michigan and all the help is there how sad. Making another store and they cant do justice to the ones they have. Thank You hopefully they can get it fixed soon.

I am very dissatisfied with your service your services are rude and i found a black hair in my tacos and my quesadillas was thrown together as if it was slop i eat here on a weekly basics and i spend at least 20 or more at this restaurant . I use to love it here but now im not to sure if i will be returning