T-Mobile USA
reviews and complaints

If you are considering switching your cellular plan to t-mobile, please read this first… make an informed decision prior to locking yourself into a 2 year contract! Once you hear my experience with t-mobile, I think you may reconsider! I have been a customer of t-mobile’s for approximately 2 years. I have 3 phone lines and my contract is up next month. Needless to stay, I will not be staying with them. They try to sway you with plan pricing but the customer service they display is not worth it! From the beginning it was nothing but problems. When I signed up in a store, I purchased the galaxy ii phone. In less than 12 hours, the phone stopped working. I went back into the t-mobile store (Greeley, co) the following day and was told they didn’t have another one to replace it. Instead, they called the other store located in town and sent me over there to get a replacement. When I got to the other store, I told the assistant behind the counter that I was there to swap out my phone and that a sales clerk had called over to make the arrangements. Instead of asking me my name, she immediately insisted that they didn’t swap out phones because the store I had purchased in wasn’t a true corporate store and that no one had called over. I was somewhat taken aback and tried to explain to her that I was standing there when they called. In a complete professional manner (I’m being sarcastic) , she told me I was lying! Not being sure what to do with this, I asked for the manager. The manager came out and once again I explained why I was there. With the first assistance lingering over his shoulder, she kept cutting me off and again called me a liar in front of the manager. He did nothing except to tell me that no one called over and they didn’t make such arrangements ! There were several people in the store! I was completely humiliated! Instead of adding to the scene in front of me, I decided to leave and went back to the original store. When I walked in I was immediately greeted at the door and told that the manager from the other store had called over and they confirmed my story. Instead of getting an apology for the humiliation I endured, I was told they would order me a new phone and I could pick it up the following day. This was just insult to injury! The next day when I went to pick up the phone, I was told they gave me a $20.00 credit for my inconvenience. Really! First off, I didn’t ask for any such credit and I don’t think $20.00 covers the humiliation and degradation I went through. High in sight is 20/20…. I should have cancelled my service right there! However instead of making a bigger deal of the situation I decided to let it go and went on my way.
Over the course of the next few months my phone quit working several times. The volume would go in and out, the navigation wouldn’t work, I couldn’t access the internet most of the time (Unless it was a built in app that was already downloaded on the phone) , the speaker phone wouldn’t work…. I could continue for an hour with countless of issues with the phones but i’m sure you get it! After several calls and several replacements, t-mobile told me there was an issue with the software with the galaxy ii and told me they would send me a different phone that was equivalent to my purchase. Resigning myself to exhaustion over the whole deal, I had pretty much given up and accepted. In my mind I thought t-mobile would do the right thing. Boy was I wrong! When I got my replacement, a & ldquo;my touch” I quickly realized they sent me an older / outdated phone. So much for it being & ldquo;equivalent”…. Due to the model being outdated, they didn’t even sell screen protectors or cases that fit the phone! To top it off, I can barely access the internet! When i’m in my car and I need to look something up, i’m forced to either call information to get a number (Which i’m charged for handsomely) or I need to have someone else around me look up the information for me…. What a joke! I can’t even read the news on my phone! If on the rare occasion I do get online, it takes approximately 30 minutes for it to connect! So much for a smart phone….. T-mobile has sent me back to the dark ages…..
With all the phone issues, there also come’s several billing problems. It only took about 15 calls or so to get that right! At one point, when the phone was at one of its better states (The issues came and went) , my daughter went into a few of the apps and I was charged several fee’s for them. As this was not t-mobile’s responsibility, I paid the bill without question. I did however call t-mobile and request a block be put on the phone to avoid this in the future. I was assured this was done…. A few months later, I received yet another bill with additional fee’s. I called t-mobile to find out what happened and was told because I changed navigation systems on the phone they removed the block! What? Again I paid the bill and was ensured this wouldn’t happen again…ughhh….. If you think my issues are over, think again!
A few more months pass by and I still have the horrible replacement phone that barely works and when I need it the most, it’s completely unreliable! However i’ve realized that t-mobile has suckered me and i’d resigned myself to continue on this most ridiculous cell path i’m on…. Shame on me! Just when I thought it couldn’t get any worse, all of a sudden out of the blue, my caller id that was actually accurate in the beginning began showing incorrect information when I called someone on their home / land lines. Not only was it changed, it was changed to my mother’s name! Let me be clear here…in no fashion has my mother ever been associated to my cell phone. When I first went to t-mobile, my number was ported from another carrier and she was not associated then either! If my caller id had been changed to let’s say & ldquo;jo bob’s pizza”, I could almost accept this a little easier…but it being my mother’s name, this is not a random act! After countless of phone calls, and 3 months later, it’s still wrong! With each phone call made to t-mobile, my frustration is out of control! I’ve been hung up one, promised it would be corrected and given timelines of when the fix would be made. Each time those eta’s came and went and nothing has changed. I’ve been promised multiple times that a supervisor would call me back and all I can say is thank goodness I didn’t hold my breath! When I finally had enough, I called in and spoke to several supervisors directly (I had to refuse to get off the phone until one came on the line) , they too promised they would get it fixed and would call me back. Keep in mind it takes 3 days for them to fix the issue and do you think I ever got a phone call back? The answer to that is no! T-mobile’s own supervisors are lazy, incompetent and do not follow through! When I had finally been pushed to the breaking point, I called in and told the agent that I wanted their escalation department. I was told that they could not directly put me in contact with them but would have them call me back…. Well folks, they did call back but the problem is when they called back I was unavailable and couldn’t answer my phone. Instead of leaving me a direct contact number for them, the message they left for me stated & ldquo;if you still have issues and need to talk to us, please contact us at — - (Their toll free call center #) or call 611 from your phone! Are you kidding me! They expected me to start all over! I can’t take it anymore….. T-mobile has almost sent me over the edge of sanity……. In the midst of all of this, each time you call in you have to repeatedly tell your story from the beginning…. No one keeps and logs good notes…this in itself is maddening! I needed a break! I let it go for a few more weeks and finally got the strength to call back in. I requested a supervisor (Adam) and he actually got what I was telling him…however instead of fixing my issue, he told me that t-mobile was not at fault. Instead there are two 3rd party vendors that cell phone providers use to handle their caller id (Targus and tns) and they were responsible for the issue. While I can see using 3rd party vendors, the reality of the situation is that I pay t-mobile for service that i’m not getting! I don’t pay either of those companies and at the very least you would think they would help me correct the issue but no…. In typical t-mobile fashion it’s pass the buck! Blame someone else! Take zero responsibility! Funny……i guess the jokes on me! But you can ensure when it’s time to pay the bill, they want their money!
All in all, it’s been two years and here we are... Same old issues, same old crap….. You win t-mobile! I give up! At this point I would rather be verizon customer…. And in light of recent events, that’s saying an awful lot!

On April 29th I switched from my previous provider to T-Mobile, with the Family plan of 2 lines. Also I purchased from t-mobile’s website two iPhone 5s. After I started to use my phone, I found that it was defective /it turned off automatically several times during usage/. So next day I placed the replacement order via phone. I WAS CHARGED $152.19 FOR THAT REPLACEMENT ORDER AS WELL. On May 16, the same day when I got my replacement iphone I sent to T-Mobile's warehouse the defective one. I packaged it
personally at the UPS station. Warehouse received the device on 05/21/2013 at 10:00 A.M. I have UPS
confirmation. After my calls over two weeks they kept saying it was returned but not processed, and this could take up to 30 days. Today again I called but this time I was told that warehouse received the package but the phone wasn't in it! I physically packaged it myself in the UPS station and was very careful to do all steps and I sealed it in front of the UPS clerk.
I have terrible experience with T-mobiles warehouse... First I get defective phone from them, then instead of 1
business day I got my replacement in 8 days…I was with that defective phone for 8 days…it disconnected several times during my conversations…I don’t want to explain what that mean for me and for my business. Now I can not get my money back because it was lost in warehouse...!
I know other people have had problems similar issues with the warehouse lost phones or messing up the orders.
Does anyone have any advice? I am very disappointed and frustrated .I am trying to get my money back for appx. 20 days. but still there is no hope in the horizon. If anyone has had a similar issue and was able to solve it, I'd love to know what course of action got this resolved for you.

I am writing this letter because I need to voice my concern over an unprofessionally managed T-Mobile Store. The store is located at 5892 W Arizona Pavilions Dr. Marana 85743 Arizona.
I do consider myself a loyal customer because I am with T-Mobile since several years. I always liked T-Mobile for the customer service and good deals, until I went to the store in subject.
In order for you to better understand I will suggest to look at the several Google+ reviews https://plus.google.com/108212582371075286196/about?gl=us&hl=en ; there are two reviews from Yelp http://www.yelp.com/biz/t-mobile-marana I also sent an e-mail complaint to: [protected]@2bwireless.net. This e-mail address was posted in the store for reviews, complaints or feedback. I never received a word from them.
If you read carefully all the reviews you should have an idea of what is going on.
As far as my experience this is what happened. I did receive a cold call from the manager “Esteban” he lured me to the store with lots of promises but I was about to change my phone anyways so I went. The day I went to the store there was a commission of some sort giving appraisals feedback, it looked like it was the regional management but I am not sure. After they left Esteban kept talking to his coworker Charles Barner giving “high fives” and annoyingly praising each other while attending me (there was nobody else in the store, just me) and it took him 2 hours to get me a new phone! He promised me to cancel some migration fees, to give me $ 50 for my old android, to give me another $ 50 as … customer appreciation I guess and a $30 credit for I don’t even remember what. I did not know how he could do all that but I was planning to change my phone anyways so I saw it as a good deal.
This manager is extremely good at speaking deceivingly. He spells out all the positives but he mumbles or leaves out important details. After a month or more passed I realized all the credits he promised were not applied. So I had to go back and ask for it. He said he couldn’t give it to me all at once, so the migration fee he was going to fix it right away, but he will give me the rest of the credit with the new month. He called T-Mobile assistance and was put on hold for long time (I guess store managers have to wait too) I patiently waited but in the mean time another call came in. Something that had to do with employees working schedule. So he hung up the phone call he was making for me and took the other one from his colleague. After he was done he started with mine all over again with the same long waiting time. I definitely did not feel like a valued customer at that time, again. He also took the liberty to give unlimited web to my other line (which is my 13 year old daughter’s phone). He did this without even asking me first. He just did it without considering the fact that there was probably a reason why she did not have it in the plan. Well to claim my unapplied credits and get things saddled it took over one hour, again. The store had only two more customers attended by other employees.
I was aggravated by his unethical behavior, not to mention, his appearance and demeanor which are quite unprofessional. When I went home I wanted to write a review but I stumbled on all these other reviews which I am sending to you. So I wrote my review and I sent it to Care 2B Wireless as well. I never received an answer from them. Then, when at the beginning of the month I still did not see the credit applied I did call the store to remind Esteban, I definitely did not want to go there in person and waist another hour or two. He told me he did apply it two days prior (it is true, he did) and he did not appreciate the review I wrote about him. I said that it doesn’t take a degree to see that something fishy is going on at that store, and that it is illegal for employees to write reviews about the place they work for. He basically said I am a bad person and he is just trying to do his job.
In conclusion: if T-Mobile is concerned only about the bottom line “profit” then the lack of professional customer service at this store is ok. If T-Mobile cares about its customers, then they need to improve the customer service starting from Mr. Esteban.
Now I understand that 2B Wireless is a franchise of T-Mobile and as I was trying to understand why such a trusted corporation like T-Mobile would perform so poorly. I realized that there is a huge difference between a “T-Mobile Retail Store” and a “T-Mobile Authorized Retailer”. I guess T-Mobile must be careful who they trust as business partners.

I purchased a Samsung S3 on 10-29-12, a few months later the phone would not power on. I went to the T-Mobile store the next day, where the representative tried to troubleshoot the phone. No luck, changed the battery, etc. He ordered a replacement phone, it was still under warranty(4-13). He inspected the phone to ensure their was no water or physical damage. All was clear, no water or physical damage. I received the replacement phone and sent back the non functional phone via UPS. I received my bill and saw a One time charge for Out of Warranty Fee - $131.25 and a warranty fee tax in the amount of $9.19. I contacted T-Mobile Business Care Customer service and spoke with a representative named Lacey 1320549. She did her research to advise me that the charge was for the phone because it was supposedly damaged. I advised that was not possible, that the T-Mobile rep verified that there was no damage to the phone. She stated nothing she could do. I escalated my concern to a supervisor who reiterated the same scripted verbiage and offered a 40 courtesy fee. Not a pleasant customer experience for a T-Mobile to falsely charge a customer a fee for a phone with no damage when it was sent to them. Is this how they do business?

30 days since the moment of tentative order and cancellation. Still no refund of my $580.42. This is the biggest lie of all from t-mobile. I was empahtically told over and over that t-mobile would defineitely not keep my money longer than 30 days from the date of cancellation which was on 3/27. I never had a phone, service, or anything at all from t-mobile. It is now obvious that t-mobile can keep anyon'es money indefinitely and with impunity. In my opinion this now becomes criminal neglect.

4/24/2013 t-mobile falsely has held my money for 27 days, begninning 3/27/13

The case of a phone discussed and cancelled in one brief call is now at one month with no resolution. T-mobile continues to lie and to falsely hold my money. I came to t-mobile with good will and told the sales agent first handling my call and at the same time accepting my cancellation on 3/27 that I likely would return again soon. T-mobile denies having any error in this and that is the biggest lie of all.

1. On 3/27/13 I began a sales talk with a t-mobile agent. We discussed a cell phone and she verbally steered me through some sort of online signature processes. I had some reservations about the phone and as i’m a blackberry fan we proceeded with the details. The sales agent graciously agreed to remain on the line with me and make sure that I was granted a specific billing date to assist me and as i’m newly retired and get paid once a month. We were transferred to another agent/manager. This agent told my sales agent and I that her request to assist would not be possible and as the order proper would not process until the next business day. (*apparently lie #1) I decided to cancel the order at that time and while still on the line with the originating sales agent. I assumed no problem and as the order was immediately being cancelled and prior to a day that it may be processed. I did request a cancellation confirmation but was told that t-mobile quickly assigns acceptance confirmations but never issues cancellation confirmations. I was verbally assured by no less than three agents during multiple calls that my order was cancelled and the order retracted. (* apparent lie #2)

2. Money in the amount of $ 580.42 was immediately showing as pending on my bank account. I repeatedly called t-mobile and asking why if I cancelled immediately and that event occurred prior to a day the sales agent and I were told the order would process anyway. I filed a bbb complaint. I was once contacted by the t-mobile office of the president and subsequent to my complaint. I was told to call a fellow named chuck and was given his name and extension. I called over 12 times during their wa business hours and before I began to realize that it was just a ploy and that no one would answer. (* apparent lie #3) I did eventually become very angry and terse with these folks and owing to my having made nearly 30 calls and being neglected.

3. A major problem for me was that t-mobile kept a pending charge of 580.42 for the rest of march. That charge fell off of my usaa account on 4/1 and I based my weekly banking transactions upon that information. I assumed that t-mobile had done the right thing. However, I saw on 4/3 that t-mobile again and falsely charged my usaa account 580.42 and this time I had three critical checks bounce and some ran through twice causing embarrassment and nearly $150.00 in nsf fees. I reported this to t-mobile through multiple channels but only fell upon deaf ears.

4. Item 1 does describe that the phone was retracted. However, I later learned that the phone did not retract until 4/2/13. (*apparent lie #4)

5. It appears that an account was opened for no phone, no service, and no phone number. Item 1 again shows why. I was unaware of any account and it seems that never closed until about on 4/10/13. I consider this (*apparent lie #5) and based upon no phone or service to base an account on. Recall the order cancelled prior to any day it was to process upon.

6. Multiple calls and emails to t-mobile were futile. I began commenting upon facebook and twitter and some agents did promise rapid remedy but only to hush me up. They did nothing. (Apparent lie #6)

7. & ldquo;thank you for reaching out to t-force, i'm very sorry to hear about this situation. We definitely want you to have a great experience starting service with us, and i'm so sorry about how this situation has been handled. I pulled up your original order, and I do see that a return has been processed which officially cancelled the order. I also filed a handset order research form to ensure we get the refund back to your account as quickly as possible. I'm very sorry for the stress this has caused, but I will ensure we get these funds back to you. I will keep an eye on the research form I filed, and will email you with an update as soon as I have one. & rdquo; I have many like this. Again, I was told the handset was shipment was retracted on day 1. Later I was told it was on the 4/2 and then again on 4/10. However, this email was dated 4/15 and no record is found and so a handset research is begin. (* apparent lie #7)

8. I was in contact with a t-mobile force support agent just last week that promised that she would work to expedite t-mobile refunding my money in the attire amount of $580.42. (*apparent lie #7)

No phone, no service, no number. Cancelled before the day it could have processed. T-mobile continues to lie and to handle my money as they choose and with impunity.

The above list could contain about twice as many apparent lies if I chronologically detailed all calls and promises made by t-mobile.

I have been with T-Mobile for 7 years. During that time I have had them disconnect my phone when I called in to activate a phone for another line. I have had several coverage and billing issues. The worst is that I was lied to in order to be signed to a new contract. I called T-Mobile in January because I was having problems with my phone and I was close to renewal. I asked if there was anything they could do for me since I had been with them for so long. The girl I spoke to exclaimed that she could give me the Samsung III for$ 10.00 as long as I singed up for another 24 month agreement with all of my lines. I advised I wanted to make sure that one of my lines did not have a contract as I planned to disconnect it and I also advised that I wanted to be sure that when my husbands phone came up for renewal I would be able to get a discounted phone for him as well. I was advised that I would be able to get him the same phone I have for $189.00. I exp that if it was not possible I did not want to sign another contract. Again I was assured it would be done. A month later I got a bill for $900.00. I called the company to find that I had been charged full price for my phone and that the girl never noted that she had only charged me $10.00 but they went ahead and gave me the credit for the phone that I was promised. I again verified with them that I would be able to get the promo price for my husband’s phone when his phone came up for renewal. I was again told that I would. I called again the next month to make a payment over the phone and again I asked another rep was it noted that my husband's line would get the discount. I was told yes. I called back this month because his phone is eligible for upgrade this month to ask what date I could upgrade his phone for discount pricing. I was told they no longer do discounted phones and that I would have to put a down payment of $249.00 and pay $20.00 a month for him to up upgrade. I was livid and asked to speak to a supervisor who also informed me that they would not honor what they told me but she would allow me to pay $180.00 down that day and pay 20.00 a month there after. I exp that was not was I was told originally and that I wanted the deal that was offered to me. She would not budge and told me I could do it that day but could not guarantee it would be available to me after that date. I filed with the BBB and I spoke to my attorneys who wrote them a letter. Still to this day I have not heard back from them. I called today and spoke to a supervisor who had a nasty attitude that advised me she could ask her manager to release my other lines from contract so I would not say they were forcing me to stay in contract under false pretense. She got her manager to release the other line out of contract but my husband's contract is not out until June. So he is now stuck with a phone that freezes up on him and no options. T-mobile does not care about their customers at all, it is all about the money. I have been a loyal customer for 7 years and they basically gave me the finger. And to top it off they still left me in contract so I have to go to court to be let out of this agreement.

I just received a msg from

T-mobile network. com ref no:tbcl-own2013
Tmobile company ltd thailand
36/31 p. S, tower 11th floor, sukhumvit, 21 road klongtoey nua, wattana, bangkok thailand

Mr thorn chat
Chief executive officer
Email: [protected]@tmcldraw. Org
Phone: +[protected]

That I have won 3, 000, 000 pounds... And me should contact to

Standard chartard bank bangkok thailand
#90 north sathorn road silom bangkok 10500
Contact cashier deptartmant

Email: [protected]@thaiscblimited. com
Contact person: mr. K. B kurwat

They also need my personal information and they also send me a certificate that I will send it to standard chartard bank thailand along with my scan copy of n. I. C or passport later...

My question is that:
Is it fake? Or I really got any prize from t-mobile company

Please guide me early..

I will be greatly thankful to you

Regards:
Saqib ahmad khan

They provide a coverage map that shows that I will have an excellent signal in the area of need. I cannot receive phone calls in that area, as they go directly to voicemail. Text messages are delayed from hours to weeks. (seriously) I just wanted to back out of the contract as I cannot use my phone 12 hours of every day. 1 hour on the phone and 3 different people, they hung up on me. I am considering a class action law suit for false advertising. Please let me know if you have experienced a similar situation. There is no wonder why they are rated as they are.

I have tried for months now and nothing has come about it but lies after lies. When imfirst bought the Mytouch 4G slide when it first came out e first week I got it the phone would not turn on. They gave me a temporary phone and would then give me a refurbish phone. I have went through more then 25 replacements of this device. There's a reason why the phones are refurbished because they attempt to fix the issue with the devices. After a few months tmobile executive offered me Mytouch LG upon receiving them for both of my lines they were freezing and acting up. I called immediately and they said there was nothing they can do. They would then send me a letter stating my warranty was cancelled and tmobile does not have to provide a reason why they cancelled it and can cancel at anytime. I'm stuck with 2 phones that don't work paid $500 each and from the first week it wouldn't turn on which I would then asked since the phone was faulty why isn't tmobile giving me a brand new phone in which they said they can't because its not there fault. So I was given refurbished after refurbished when I paid for a brand new phone not a used phone. An executive almost a month ago told me to email him so we can address the complaint and I tried 9 times and never received a response going on a month. I'm paying for service and can't even use my phone. I'm tired of this. I been with tmobile for may years and never had such a hard time fixing issues. I never have signal on either line, phone restarts itself and on my line at least twice a month I have to take SIM card out and put it on an old phone to retrieve all my text messages that I never got. In which now my old Mytouch 4G slide doesn't even turn on so now I don't have ahold device to retrieve text messages when this Mytouch LG stops working. I went to buy phones tmobile asked for $600 why should pay keep dodging out hundreds and hundreds of dollars when tmobile sold me a faulty phone for both my lines to begin with? So much for loyalty

I just wanted to file a complaint about the mistreatment I received from your customer service, my report follows:
I called T-mobile via 611 Saturday afternoon March 2, 2013 around 4:00 PM to have my line disconnected from my the family plan I'm in, before I made the call I checked online to verify that my contract ended on February 28, 2013.

I am not sure but I am under the impression that T-mobile outsourced their customer service to another country and I am also under the impression that they need to make quota because my simple request turned into about a 20 minute conversation of them forcing me to not disconnect my line, up to the point of Chris the telemarketer being sarcastic and rude and threatened me that I'll be charged another month or $50.00. Prior to Chris threatening me, another telemarketer with a thick accent told me, people included in the original family plan MUST open new plans, which does not make sense because all I requested for was to cut 1 line and all 4 lines will be renewed.

I have been a customer for 8 years, and I never deserved to be threatened especially if I know that my contract ended on February 28, 2013 as stated in my online account.

T-mobile needs to fix this, and they should make disconnection of a line as an option online to avoid telemarketers harassing consumers to buy a plan or to stay in contract.

I called again on the same day about half an hour later, and a different person assisted me, the lady helped me and was able to process my request with no issues at all. So I wrote this letter to let T-mobile know of my experience of some telemarketers who are being persuasive up to the point of being disrespectful and sarcastic. I’m not sure if you’ll give much attention to this letter, but after 8 years of being your customer, I just think I don’t deserve the treatment I got from the telemarketer.
Now my family (4 lines) is contemplating on staying with T-mobile, so they are putting a hold on renewing the contract and researching for other services.

I just signed up with the Walmart T-Mobile Family Plan.
I know it is cheap but any kind of service support is non-existent.
The service center which is obviously in another counrty is terrible. The people that I have called have been rude and do not know anything about the service.
What is worse is that the T-mobile web site gives no other options for support, No other number to call - no place to ask a question - no chance to resolve any problems.
As it stands I will have to go to a Walmart and see if anyone there knows anything about their Product

I have been a T-Mobile customer for 10 years. I had an unlimited everything plan for 5 of those 10 years. I have paid all of my bills and have overall been a good, consistent customer.

Although I live 50 miles from their headquarters in Bellevue, Washington my cell coverage was not great in certain areas. I moved to a home that did not have any T-Mobile service at all and so I was forced to switch.

I switched my line over to Verizon two days after my last billing cycle. Now I owe the entire $110 for the month that I used 2 out of 31 days.

Not only do I owe it but I was sent to collections for it. Fast.

Today's business is all about CUSTOMER SERVICE. Especially for long term clients. I feel that after 10 years of service they could have at least sent me a bill in the mail or email. But no... I received calls from collections 3x a day.

It would be nice to get a phone call from someone that actually knew what the situation was. Even though the call center was in Jersey, it might as well have been the Middle East.

Thank you T-Mobile for dinging my credit... I always had good things to say about T-Mobile... but now I'm just frustrated with the way I was treated (like a poor person!) once I had to switch phone providers.

With this kind of customer service I'm definitely not betting on T-Mobile in the stock market - and anyone else who believes that customer service is the future of business shouldn't either.

Sincerely,
Hillary

I called T-Mobile customer service specifically to ask what charges I could expected if I ported (transferred to another carrier) my number. I was told on 9/30/2012 that I would be charged a pro-rated amount based on the number of days I remained with T-Mobile service. I ported on Oct. 12, three days into the billing cycle. Instead of pro-rated charge that I was informed by T-Mobile's own customer representative, they are charging for a full month even though I used 3 days and was informed that the charge would be pro-rated. Had I been informed correctly, I would have made sure I ported before the start of a new billing cycle. I called and talked to two representatives (Jay and Al on different days) to explain the discrepancy and why I did not expect to be charged beyond my 3 days of T-mobile service usage; neither of them could "adjust" the bill and did not offer any other kind of solution whatsoever. I also sent a letter (dated Dec. 8, 2012) to T-Mobile's Customer Care/Billing Department explaining the situation and that I will gladly pay for the 3 days I used T-mobile's service between 10/10/12 - 10/12/12. The last letter I received from them is now threatening that they will resort to a collection agency, which will possibly report this to the credit bureaus. This is not the first time I've received conflicting information/service from T-Mobile. I've remained with them for almost 4 years in spite of it all (not to mention the costly service), and have never been delinquent on any bill. Now they want to harm my credit history and credibility because of less than $50, based on misleading information given by their own reps and an unfair practice (T-Mobile is, in effect, able to pro-rate, which they do if you simply cancel your service instead of transferring to another carrier). This is the last straw with them, like with many other consumers who have complaints against T-Mobile, I will never go back to this company nor recommend it to anyone. By the way, T-Mobile has a D- rating on the Better Business Bureau website (http://www.bbb.org/western-washington/business-reviews/cellular-telephone-service-and-supplies/t-mobile-in-bellevue-wa-27026359) as of 12/26/212; in comparison, AT&T has a B, and Sprint has a B-. Looks like T-Mobile doesn't care much about customer satisfaction and good business practices

I went into T-mobile to see about getting a replacement phone for the one I had which was messing up and I was coming up on the end of my contract so when the loyalty rep was contacted they had offered to pay my next phone bill if I upgraded to the new Samsung Galaxy s3. To do so not only did I pay $250 out of pocket I also had to upgrade my plan to unlimited everything which I would be paying about ten dollars more a month for and renew my contract. When I got my bill I was upset to see that it says I owe 130$ when it was supposed to be paid for. When I went in about it they said they couldn't honor their word. I am very upset with t-mobile, I was blatantly lied to and if I would have known this I never would have upgraded and renewed my contract. I want to make it very clear I have no intention on staying with such a dishonest company and every chance I get I will make sure people know not to trust them.

Since I relocated to Portsmouth, Virginia I have terrible cell phone reception, and texting does not work like it used to. When I lived in Richmond, I had no problems and was a happy T-mobile customer. Once I relocated, my service SUCKED. T-mobile sent me a cell phone signal booster that did not boost anything. I returned it. After several LONG phone calls to the customer service center they told me that they are sorry my service is poor and since we've tried everything to get it working like it should, T-mobile has been letting customers out of their contract when T-mobile cannot provide adequate service. BUT...I have to call another number, and talk to someone else, and send a copy of my DL, a bill, and a letter to an address to be granted a waiver on the termination fee. Once I did all that, T-mobile mailed me a letter pretty much saying Screw You. They will not help me out. I am no longer a happy T-mobile customer and do no recommend that anyone uses their service; especially in Hampton Roads, VA.

I had simple mobile and a friend decided to treat me to phone as gift on November 11 at Tmobile. I was informed that I needed to call the 1800 number to have my current number transferred to new account. i spoke to an indian guy and for some reason he said that the system wouldnt allow. I decided to go to a store in person and went to one closer to my home. I called them the day before to confirm this was possible. i wait for 30 minutes because it is busy just to be informed that i have to go to the store that activated the service. The store of activation is not close to my home which is why i called first and the gentleman never mentioned this. I was pissed and drove back to the Tmobile store 9212 in chicago where account was activated and they took info needed for transfer request. I called to speak to manager this morning just to follow up on status and there wasnt any info from me speaking to young lady in store. He took same info and he said he would follow up. It is almost 3 pm and no follow-up. I called early so that it can be taken care of before it got busy. It shouldnt be this difficult. Honestly if this hadnt been a gift a I would cancel everything and go back to no contract with simple mobile. I have only been a customer for 13 days and i am already disappointed.

This is regarding a serious issue against your customer service rep., working at your T mobile store in Lincolnwood Town Center (2nd floor), Chicago, IL.

I had a problem with my t-mobile number 773-236-****. It was not working and its not working now also. I had called the customer care number on [protected] and I was told to go a t-mobile store, the nearest of which was in Lincolnwood town centre.

When I reached (2nd floor store in the mall) and handed over the phone to the representative, the only Indian looking guy in that kiosk, I don’t know his name, the first thing before he even checks the number is to say that the mobile battery is dead and that’s why the number is not working.

How could tmobile appoint such a person with no knowledge about a phone at their store ? Please keep up the reputation of the store because T mobile is not some small telecommunications company. T mobile is a big established company in the most advanced country in the world.

And then I transfer it to my other mobile and show him the “SIM card registration failed” command.

The next question he asks me : where did I buy this SIM. I say I purchased it online from tmobile.com and the reply to that is if it is bought online, then he cannot do anything. The online purchases work totally different from the store. I tell him but it is still your own company, T-Mobile.

First of all, he should learn how to deal properly with a customer. Such a behavior is never expected from a staff of Tmobile.

This is my complaint against the rep. and not against the company.

Regards,