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2.0 710 Reviews

T-Mobile USA Complaints Summary

179 Resolved
525 Unresolved
Our verdict: When using services from T-Mobile USA with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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1:53 am EDT
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T-Mobile USA mis-leading and false advertisment

very bad experience.

First I want to tell you that customer service reps at this location don't have any experience of what they are selling, including products as well as services. I have been a customer for T-mobile for a little bit more than a year, as I wanted to upgrade my phones and add 2 more lines, I was told by a representative that assisted me that I was going to be able to add the 2 lines to my service but that I needed to purchase the two phones, after she indicated that, she said that if I wanted, I could upgrade the two phone that I had and use the old ones for the 3rd and 4th line. she said if was no problem in doing that but that I need to add $9.99 for each additional line in addition to the plan cost (which I know - as that is what they advertise). I left and returned the following day with my brother to select the two phone that I was going to upgrade and start the new plan with the extra two phones. First the representative (Gloria Panduro) pulled out the phones that we had selected and charged us for them (approx $500.00 for both), which we paid in cash and also credit card, then she contacted someone on the phone to start doing the process and activate the two phones (I did not quietly understood, the reason she was calling some one else, if that is a T-mobile company, they are supposed to do it there). right after we paid for the phones, she said that we couldn't add 2 more lines to the plan, that there was a max of 3 lines per the contract/plan we were signing up. My brother and I got confused, as every thing was set, and all she had to do is activate the phones, and we were told that we needed to sign up for another contract (2 year contract) for the 3rd phone. We said no and we told the rep to cancel every thing, that I was going to stay with the same plan I had before upgrading, she indicated that we need to come back the next day as they were close already (we spent about 2 hours in there from 7:00pm to 9:00pm).
I came back the following day (3rd day) and asked the same rep (Gloria Panduro) that I was going to keep 3 lines only on the new contract, as this was the max of line she told us we could keep, and she said that instead of 3 lines, it was only 2 lines maximum for my plan (family plan). I got upset and asked for refund for the two phone I paid (about $500), I was still going to keep the same plan I had with the two phones, but Gloria Panduro asked a very stuped question: Do you want to cancel the current plan with us? and I said yes as I was very upset for the bad service, then she asked another dumb/stuped question: are you going to get another phone with a differnt company? and I indicated Yes. She said okay and she was going to cancel my plan right away. by the time she was going to give the refund for the phone I had paid the day before, the manager stopped by to authorize the refund and she indicated to the rep that they were going to charge a "restocking fee per phone" of $10.00. the rep turned around and told me that, I explained to the manager that I was not our fault that the information was given to us incorrectly since day one. She said (the manager) its only $10.00, that other company charge $25.00 restocking fee, and I told her that I was not about the money, but about the mistake they did and that we weren't going to pay for it. she looked like she did not care about the mistake, as well as the cancellation of the current service. She returned all my money for the phones, but I was after almost 1 hour in there.
Very bad mis communication from the reps in there, as well as the manager, as they don't know what they are doing or what they offer the customer. they let go about $500.00 plus another plan and the two years of service.

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Jose Pizarro
Palmdale, US
Sep 20, 2013 11:27 am EDT

I know how challenging it is to be a representative at T-mobile, I no longer work for the palmdale store, but my everyday dedication was to the customers 100% and I know I try and thats the reason I have been there for over 4 years. Plus been knowledgable of the plans and products for me was a must, because I did not want to sound stupid or give misinformation. Anyways long story short, I now moved out and found a better company I work in. I did enjoy working at the Palmdale Store!

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Rhonda Hsaaelfeldt (Blaze)
Palmdale, US
Feb 02, 2012 6:52 am EST
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I had a problem with the same store because I too did not get good reception on a product from t-mobile. I took it back before the 30 days buyer remorse deadline was due and they gave my money back with no problem what-so-ever. The bad thing that did happen is when the returned item went to the main warehouse the warehouse said that they did not get it, so when I came up with my receipt from U.P.S. and told them the name of their employee that had signed for it they came out looking real stupid. As far as that t-mobile store not doing what you felt they should have done, I am pretty sure if you go and explain it to them politely you might be able to get this straightened out. I know you have to be very frustrated to be out of that kind of money, but seriously try it again and see what happens. Someone will have to give you back your money and they have always been very good about that. Try talking to Richard or Rocio and go from there. I'll give you a little clue though, if you live out past 40th st. East, your reception willget worse and worse as you go east from there. Good luck with that!

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no longer a tmobile customer
Palmdale, US
Feb 02, 2012 2:22 am EST
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I went into the tmobile store on palmdale looking for service, and was told I have good service where I live, so I purchased two phones (over $500) and when I got home they unfortunately didn't get any signal at all. I had no choice to return the phones to the store and was told that they couldn't refund me my money because if it is over $300 it has to be done by tmobile corporate. This was almost a month ago and after multiple times of speaking with management of both Ritmo Latino wireless and Tmobile they both say that the other entity is responsible to refund me, and I am out over $500 and having to file complaints with every government department I can think of to try to get the money that is obviously owed to me, which I have the receipt for saying the returned phones were in good condition and I am owed the full amount as a refund. How many others have they ripped off just because they can?

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Rhonda Hsaaelfeldt (Blaze)
Palmdale, US
Oct 02, 2010 9:51 pm EDT
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Once again t-mobile on Palmdale Blvd., Palmdale, CA. comes to the rescue! I've been a t-mobile customer since the 2010 Father's Day Promo and I go faithfully and loyally to the same store because it is close to my work and it is convient. I was contacted by a customer service rep back in8/04/10 and I decided to purchase a Web rocket through that service rep. I was mailed the said Web Rocket and had nothing but problems with that item. I was on the phone with Tech support more than the appliance worked and I decided to send the product back. I sent the product back within the prescribed 30 days buyeres remorse and I called to get the Return Authorization Number and sent it back in the same box with all the papers that had come with it. I mailed it back with the pre paid label that had come with the product. I mailed it back on 9/02/10. On 9/30/10 I recieved a bill in the mail stating that I had a balance of 60.19 and that $20.00 was past due. I did not understand how that could be since that was the first bill I had recieved for that product. I went to my usual Palmdale Store and Christina spend about 1 hour with T-mobile reps trying to figure out what the problem was. T-mobile said that the product was still active and that it had not been recieved by them. I assured them that it had indead been returned and they said without them recieving the product I could not even cancel the service. They would not help me. That was all thet could do. I went back to my work where I found the UPS tracking # that I checked with UPS, and they verified that T-mobile had indead recieved the box on 9/08/10 and whom it had been recieved by. So, in essence if I had not been able to find the UPS tracking # with the verification I would have been liable for the complete cost of the Web Rocket and the service fee's. I went back to my trusty Palmdale t-mobile store where Andre Esparza spend 30 minutes on the phone with a service rep and got most of my problem ironed out. They now cannot dispute that the package was indeed recieved and hopefully adjustments will be made. Had it not been for Christine, Richard, and Andre I would be completely crazy with what to do other than pay the monies that I cannot afford.! I feel that T-mobile back East would have taken advantage of me and the situation had it not been for the UPS tracking # that was finally found and my tireless Palmdale reps that I have come to rely on more and more. They saved me almost a weeks pay and my sanity over this situation. I wouln't go to another T-mobile store for anything! This store has done so very much for me it's unbelievable. Once again thank you T-mobile Palmdale Blvd, Palmdale, CA. signed, Rhonda and Rick

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Rick Bonamassa
Palmdale, US
Sep 08, 2010 11:58 pm EDT
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Lady if you don't like the service in El Monte then go where it's better. I go to the t-mobile store owned by ritmo-latino wireless and I've had nothing but good experiences there> I've never had a "smart" phone before and I had to learn how to do basic tasks that I didn't even know phones could do. The sales people at the Palmdale Blvd., Palmdale store have been nothing but good to me. I have gone in numerous times asking for help and advice about my phone. I too have now entered the 21st century with the help of the people (Rocio, Richard, Andre and Jose) They have been nothing but kind and know that I purchased the "my touch slide" with the intentions of finding my son Rocky Reese Felsburg from the San Fransisco Bay area, as well as taking a crash course on familiarizing myself with a "smart" phone which Ive had almost no experience with. It can become very daunting and frustating as well to a novice and learnee like myself. The patience and light hearted manner in which they helped me with my most basic of questions even when cash spending customers were been held at bay was a testament to their commitment to their customers even headache ones like myself. In the pursuit and search of my son Rocky Reece my telephone has been invaluable even though there were times when I felt like screaming. Again at the risk of being repetative the tech reps at t-mobile were super. Kudos and thanks to all of them, sincerely Rick Bonamassa

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Rhonda Hsaaelfeldt (Blaze)
Palmdale, US
Jul 13, 2010 7:38 pm EDT
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I bought 2 lines and got 2 "my touch slide" phones for free under a Fathers Day promotion that t-mobile had. My boyfriend and I had 2 previous P.H.D. (push here dummy) phones and the transformation into the 21st century was painless due to the reps at the Palmdale Blvd., Palmdale store. Had it not been for Rocio Rubio I would still be using a basic go nowhere do nothing, can find my way out of the closet phone. Associates like Ms. Rubio are an asset to t-mobile and the community. As crazy as it sounds she has made my life easier to manage.I now have a phone, camera, camcorder, computer, GPS and many other applications at my fingertips. What's even .nicer is that I now know how to use them. Ms. Rubio made it easier and painless. You should go to the Palmdale blvd, Palmdale store. They make the difference. Rhonda Hasselfeldt, educated owner of "my touch slide" and sanity

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2:46 pm EDT
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T-Mobile USA price protection during return period

During the 2-week return period for a new Google G1 cell phone, the price was reduced $80. When I discovered this after the 2-week period, I tried to claim a refund and was denied.

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1:51 pm EDT
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T-Mobile USA overdraft issues

Do not allow t-mobile to accept any payments off your debit or credit card and this is why... On monday 03/09/2009 I contacted t-mobile via the 800 number. I authorized a customer service rep by the name of ashtin to withdraw a payment of $300 towards my mothers cell phone account. Ashtin accepted my payment even though I am not authorized on the account. She placed me on hold and came back to verify that the $300 payment had been posted to my mothers account. This was at 4:16pm. At 5:47pm I was contacted by my bank of irregular activity. Ashtin ran my card 3 seperate times posting total payments of $600. I called back and spoke with a customer service rep by the name of kim. At first she was saying she couldn't do anything about it because I wasn't an authorized user on the account. After struggling to get in touch with my mother she promised the reverse of the payment back into my account also promising that the refund will take only 1 - 3 days. Today is the 3rd day and I still have no refund. I had to get an authorized user to call back and see if the refund was completed. She was told that the refund would be completed on tomorrow and its 1-3 business days. Which I was not informed of that. I am going to my bank first thing in the morning to file a dispute form.

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doekna
DES MOINES, US
Jun 05, 2011 8:29 am EDT
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HAVENT YOU ALL FIGURED OUT TMOBILE YET? ITS A WHOLE BUNCH OF PLANNED OUT, AND PRACTICED EMPLOYEE THEFT...ACCEPT IT, THE ONES WHO ARE TAKING DOWN ALL YOUR PERSONAL INFO AND REASSURING YOU THAT THERE IS WONDERFUL SAFETY FEATURES TO PROTECT CUSTOMERS FROM ALL THOSE BIZZARE THINGS WE THINK WE MIGHT BE SEEING ARE THE ONLY ONES WITH ACCESS TO ALL THAT STUFF... THEN THE RECORDS MIGHT DISAPPEAR, OR YOU MIGHT GET A 500.00 PHONE BILL SO THEY CAN GET YOU OUT, AND GET ALL THE NEWEST CUSTOMERS IN, , , YOUR KIDS... OH YA, ITS BEEN DONE REAL SLICK SINCE THEY ARE THE ONLY ONES CUSTOMERS HAVE ACCESS TO WHEN ATTEMPTING TO GET AHOLD OF OTHERS... AND YOU KNOW WHAT, , , A YEAR AFTER MY NIGHTMARE WITH TMOBILE, I HAVE DISCOVERED THAT DELL IS THE NEXT BUNCH OF THUGS DOING EXACTLY THE SAME STUFF! MY GOD ARENT THESE BILLION DOLLAR COMPANIES EVER GOING TO RUN OUT OF NEW CUSTOMERS ENOUGH TO HAVE TO DO SOMETHING ABOUT THE WORLD FULL OF VICTEMS THEIR EMPLOYEES ARE CREATING? DOES IT MATTER, SINCE TMOBILE HAS, EXPECTEDLY ENOUGH, BEEN ABLE TO DUMP THE WHOLE PROBLEM OFF ON AT&T, WHO IS THE NEXT OWNERS OF TMOBILE...

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11:57 pm EDT
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T-Mobile USA free companion flight promotion

This T-mobile 'free companion flight promotion' is nothing short of a big joke! Too bad the joke is on
T-mobile customers.

A roundtrip fare on T-mobile's vender (TLC?) website cost as much as 2 fares on the airline sites! They offer fares WAY off the mark from current fares (sky high fares - no pun intended), plus unusually high taxes above the ones you will find on the airline sites per seat, and the final nail in the coffin is their $13 PER SEAT fee! What a rip!

Okay, so they have a 'comparative fare promise' where you call in to submit a lower fare you found compared to identical round trip fare on the vendor's website. They say they will match it. Sounds like the honest thing to do, right? Well, even this PROMISE is laden with fees. Try 15% tacked on to the total amount of the base fares, then higher taxes 'per seat' and again their $13 booking fee per seat whether you talk to a person on the phone or not.

To make things smell even more of stink ... The vendor website http://www.flywitht-mobile.com/welcome/faqs.aspx) plasters a 2 business day wait may apply in the time span of submitting a lower fare and getting a return call to actually book the flight. But guess what? Even that is smoke and mirrors. The wait time is actually 10 to 14 BUSINESS DAYS. This actually translates to a two to three week wait to get a call back (because of weekends). My 7 week advance purchase ticket will turn into a 3 week in advance purchase if I wait for T-mobile's vendor!

My personal experience of trying to get 4 seats in this mess, roundtrip to Los Angeles to see a newborn nephew, actually comes to buying 3 seats at full fare and get the 4th seat at a teeny discount - not free. What a sham!

I smell a class action law suit on the way. T-mobile even has their own people answering the phones, because the influx of lower fare submittals are so large in number. I'm starting to think there really is no TLC vendor at all, or they created a TLC corporation, in which T-mobile is running the whole show. I mean if the vendor was real what money would T-mobile really pay out to the vendor, or even the airlines for that matter, if the 'free' airfare doesn't really exist?

Shameful.. More complaints are popping up everywhere. I smell a class action lawsuit on the way. Would serve T-mobile right.

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Disappointed in OHIO
, US
Jul 17, 2009 2:59 pm EDT

Companion Free ticket is a SCAM, first they dont tell you that there are certain airline they can use or do a price match. namely (SWA and AirTran) then if you do opted for the price match, you can only do it with a live booking person that will charge you a $30 and 15% per ticket. when you try to use thier website you wont be able to get the best price. This is a total scam, . After my contract is up I will definitely cancel my service with them...I sure hope that they do get sued for this.

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JohnnP
Barrington, US
Jul 10, 2009 5:41 pm EDT

I have had an issue with T-mobile ("T" means TAKE your money, "mobile" means give you the run around) companion flight for the last 4 months and still waiting for my issue to be resolved. I have submitted the proper documentation and talked to TLC, caliber and T-mobile customer service and currently I am waiting for business support to call me back...(that was 4 weeks ago). So, I finally called my states attorney general. However, I am looking for an attorney to start a class action lawsuit.
John
Illinois

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Paz
Albuquerque, US
Jul 06, 2009 3:32 pm EDT

Wow never thought I would be sayng anything negative about t-mobile but this promotion they had is definately a scam. I have talked to 7 different people alone today trying to find out what is going on 7/6/09 that's not the other calls to TLC or Caliber. My daughter in law had requested a pin since June 8, 2009 and we still haven't gotten it. Everyone needs to contact an attorney or even your attorney general in your state and the better business bureau regarding this. I totally feel this is a big scam. Buyer beware.

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Tracy- Mad in Tampa
, US
Jul 04, 2009 1:50 pm EDT

I can't even get a flight, i tried for tampa to denver and APPARENTLY there's nothing available? I also tried tampa to buffalo and again no flights available, what a bunch a BS...

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Scott C
Little, US
Jun 25, 2009 5:09 pm EDT

A TOTAL RUN AROUND SCAM! Costing me weeks amounting to hundreds of hours of time. Please post any news regarding the pursuit of a class action suit with respect to this SCAM.

I agree and would like to get on the list of a class action suit. My free 2007 flight never came through and finally was told it expired. The company had the wrong address for me even though I made copies of everything. Later T-mobile hired another company which told me my FREE flight would cost me $200 since it was over the, now, $350 limit. Which I could not find in any documentation. The rep told me he could only look up 3 bookings and each he looked up was going to cost me. He then said to look up on my own and I was to call them back at [protected]. I tried for 4 days before the close of the offer on June 17, 2009, waited for 2 hours on several occasions only to be disconnected. The last day, the 17th I called at 7am mountain time (9am eastern when the started taking calls). Immediately, I was put on hold with a message, "We are experiencing a large volume of calls, please be patient as your call will be answered in the order received." I waited two hours on hold and then was disconnected. I did this from 7 am to 2 pm also calling T-mobile reps explaining my frustration and needed this flight as my brother had booked a flight to Boston to meet me and get together with relatives. Th T-Mobile Rep said she would handle it and get back to me. 3 days later I called T-mobile to ask of status and was told the promotion was over and they could not accommodate me. I asked for supervisors several times and finally got one who read the notes on my file and realized their Rep. had made a mistake in saying they will see to it that I would get my flight. (She could not get through either when I had her on the phone so this is why she said she would take care of it.)
Well, finally all I was offered today after they once again tried to drop the case was and offer to upgrade my phone with a NEW 2 year contract or cancel my service with no penalty.
What a bunch of @#*!&^% for all the time and effort over the past 2 years trying to get a SO CALLED FREE FLIGHT. I even was told to do the research on a $350 flight and gave that to the T-Mobile Reps. (2 times, with 3 different itineraries under $350 from Delta, United, and American airlines.)
I am very upset with the whole ordeal and would like to see a class action suit against T-mobile as well as the company responsible for booking the offer.
Scott
Littleton, CO

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bugmenot
, US
Jun 11, 2009 10:47 pm EDT

As of 5 June 2009, TMobile has switched from TLC to Caliber to fulfill their promotion.

::keeps fingers crossed::

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catclaw
Santa Ana, US
May 29, 2009 4:48 pm EDT

This is defenitely a scam, I've been trying to book the flight for last 4 months and still no luck. Tmobile fools the customer with this promotion, I will not renew the contract with them

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LaNett
Colorado Springs, US
May 29, 2009 1:20 pm EDT
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I recieved my "booking Pin #) about one month after I renewed my contract and when I went on line to book following their directions, it accepted my booking number and recognized me, but it states that there are no flights for my request from Colorado Springs, to Las Vegas. I then precede to enter many different departure cities and arrival cities and it still states not available.

I definitely think this is a scam and I am not even wanting to deal with anyone on the phone because I know it will be a big ordeal. I am going to give up at this point and purchase them elsewhere.

I will be canceling my T-Mobile service when it expires. I have been with them continually for over 6 years. Go figure!

LaNett
Colorado Springs

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nikkinukka
Boston, US
Apr 17, 2009 1:41 pm EDT

wow... i had signed up for the compaRison promotion this past december 2008. when i got my booking PIN i went on TLC site to view the prices. i almost pissed on myself when i saw that a flight from Boston to El Paso Texas was $650. I went on Hotwire.com and found the same damn ticket for $216 roundtrip! and it included the taxes and booking fees. i thought to myself well ill still save if i bought both the tickets from Hotwire lol.

so i went and did the flight comparison thing and sent a snapshot of hotwire and TLC site so that they can "honor" the lower fare from hotwire. well it said that they would take 10-14 business days to get back to me. granted im not leaving until july 2 its still a long time to be waiting for a response. so i initally sent the comparison on 3/10/09...its 4/17/09 and i havent gotten a response back. after the first 2 weeks i called them fools back and asked them what was up. 5 reps told me that they were sorry and they were going to email a supervisor to get back to me and it takes 24 hours for the supervisor to respond. one of the last reps i spoke to told me that i should call back everyday until i get the supervisor. i said look, i work a 9-5 job IN a call center myself and there is not enuff time in the day for me to be calling you guys everyday to check up on my tickets when i was promised something weeks a go! so after speaking to an additional 10 reps (not lying at all...i have everyones name!)

i finally got in touch w/ Brian (today) and he said to email him what i sent for the comparison. i emailed him while i was on the phone. then he had the nerve to say to me that he wont be in for the rest of the day and he was going to get back to me next week and to keep calling so that a rep can look on my account and tell me whats going on. what was the purpose of me talking a to a supervisor...i dont know. im like DAMN does it really take that long to look at my email and say "ok she's good". i know there is probably protocol that they have to follow that im obviously not aware of, but me wating over a month to get a response is ridiculous. i BETTER not get a call from him saying that he wont honor my price and make me pay a higher fare. my fear is that me waiting so long and they deny my submission, will have me paying the most recent prices-which we all know increase as the days get closer to departure. i thought this was a good idea but if tmobile offers this mess again i wont have any part of it!

Nikki C
Boston, MA

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Crooks@T-Mo
San Diego, US
Apr 10, 2009 7:26 pm EDT

My friend and I signed up for T-Mobile service last Christmas when this promotion was being advertised. We purchased top of the line phones and were excited at the promise of free companion flights in the forthcoming year. So this March we started planning a trip to Chicago, IL. My first attempt to log onto flywitht-mobile.com came in March. I input my info as requested and I was supposed to receive a Booking PIN via e-mail. Guess what - I never received the booking PIN. So I called the customer service line and was referred to the T-Mob ile travel concierge. The CSR - Fred had a terrible time pulling up my info in his system, he kept stuttering about how his system was very limited. He said that he re-submitted a request to send my booking PIN and I would receive it within the next 2 hours. He would do/say anything to get me off of the phone. He said if I didn't receive my booking PIN then I should call another toll free number.

ARE YOU DETECTING A PATTERN HERE?!?!?!? So to perform due diligence I contacted the toll free number and SCR: Natalie says she will re-send my booking PIN to my e-mail address and I would receive a complimentary text message to my cell phone. Guess what, I never received a booking PIN or text.

I am not taking this laying down. This feels like a scam to me and A CLASS ACTION LAWSUIT is definitely in feasible. I want anyone and everyone who has encountered this issue with T-Mobile to speak out not only to T-Mobile but anywhere we can be heard. I am a disgruntled and frustrated T-Mobile patron. Once the term of our agreement is over I am going to go with another carrier.

In addition, I am going to contact my attourney to see what kind of recourse we can take to make this right. T-Mobile has no problems charging account and taking my monthly payment every month.

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3:27 pm EDT
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T-Mobile USA terrible service and overpriced

I have been using T-Mobil for a year and a half now, with a contract for 2 years in total I cannot wait till it expires next June to call and cancel my service so I don't have to pay the penalty of $200. I went only once over my minutes in all this time and for only 50 extra minutes they charged me $25 and would not refund it basically telling me to go somewhere else or upgrade to an expensive unlimited for $99. apart from that the service really sucks and the reception is terrible, I get dropped calls all the time and the customer service is very unfriendly and stuck up. I think they should offer an alert option but they don't and I am sure it is because of the capital it creates every month. overall I think you should stay away or you will definitely get burnt

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11:39 pm EDT
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T-Mobile USA fraudulent offer

After signing a new two-year contract with T-Mobile and being excited over the prospect of a free companion flight promotion, I requested a PIN number from T-Mobile in order to book a flight and companion flight. I was advised four separate times that "the pin number would be sent via e-mail." NOT ONCE receiveing ANY return correspondence from T-Mobile regarding this issue, I called (after spending hours trying to get a contact number) the concierge service and was given a PIN number. I found an inexpensive flight online and told the concierge I wanted to book the flight with the "guaranteed price match." I was advised that "the price-match process was taking UP TO 14 business days." Well, I am on business day 16 and still no contact from T-Mobile whatsoever. This offer has caused me extreme stress. Trying to get in touch with a T-Mobile representative who is truthful has been impossible. I feel this offer was offered with little-to-no intention of actually honoring the promotion.

In the meantime, my eight fellow travelers (all family members) booked their flights weeks ago and I am hoping to just get on the same flight. By the way, their booking prices were extremely reasonable and I wish I had just booked two full-price tickets at the time the rest of my family booked.

I intend on dropping my T-Mobile account, opting out of my contract based on fraudulent business practices.

T-Mobile, you should be ashamed!

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Romgtr
, US
Nov 05, 2009 1:12 pm EST

My story is different. I was told when I originally signed up with T-mob that I would be eligible for the flight companion eventhough my registration date was 8 days late. I spoke with 2 T-mob reps and they told me no problem it should be ok. So when I received an e-mail declining my registration I called and the customer rep told me that who ever told me about the late registration was wrong and that it is too late. See all the complaints perhaps it is better not to register at all. What a scam!

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angry24
, US
Oct 18, 2009 3:51 am EDT

I am having the same problem as everyone else! I keep getting the error message with every single comination i try. I am traveling out of Los Angeles and I have to tried to find a flight to any major city, but every time i recieve the error message! This is really starting to anger me! I will not be renewing my contract with them after this! If there are this many complaints, you would think that TMobile would try to fix it so they won't lose customers! I really think there should be a lawsuit against them!

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Makir
, US
Aug 17, 2009 11:31 pm EDT

This is going to haunt T-Mobile for a long time unless they make this right. I'm here reading this because I can't book any flight. I tried Los Angeles to Las Vegas and nothing! SFO to Dallas/Fort Worth, nothing! I'm calling a lawyer friend in the morning if I can't join a class action suit online tonight.

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maorvi
Lino Lakes, US
Jul 23, 2009 12:49 pm EDT

I also had the same experiences in trying to get to Orlando! Of all the common destinations! Currently attempting to give one away to my sister out of Philadelphia- I hope it works because I have had them since January and have yet to find where they have been able to work for me and I renewed 2 lines also!

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Laurelee86
Bloomington, US
Jul 07, 2009 11:51 am EDT

I am getting the same 66258 error message. I was just curious if anyone has even booked a flight through this before becuase I am not having any luck as the above person stated. There are no flights anywhere at anytime. I continue to get the same error. Does anyone have any suggestions?

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mels1229
Cooper City, US
May 16, 2009 11:16 am EDT

I think this may be a 100% complete and total scam! The T-Mobile rep I spoke with insists that it is legit. I've been trying for days to book a flight online. For EVERY departure and destination and date combination tried (I tried tons form all over the country), the same error message comes up:

Warning: An availability for your flight(s) was not found due to one of the following reasons: flights not found for time/time window requested; not offered for routing requested; not offered for date requested. Please verify your search criteria and try again. (66258)

I even tried calling the TLC 'concierge' number during their normal business hours, yet they don't answer the phone. I don't know how anyone has been able to get as far as seeing overpriced flights online, when I don't believe they offer any flights at this time!

I extended the contract for 3 phones in exchange for this "promotion." If it turns out to be fake, I expect T-Mobile to honor cancellation of my contract.

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wendy
Los Angeles, US
May 13, 2009 12:56 pm EDT

Class action suit is definetly in order. What a scam! I, too was a satisfied tmob customer until now. Got my PIN number with no problem. I've been struggling with this for months, the situation is a bit different than scenarios above. I can't find any flight availability to anywhere from the Los Angeles area other than limited dates to Seattle on the TLC booking site. After calling the 'concierge' line, I was told that price matching doesn't even come into play if you can't find flight availabilty for city pairs. Really? Wow. No matches from LAX to DFW, NYC, or even Portland, Oregon for that matter, using multiple combinations of differnt dates within months into the future. Every week I try to book something and it's the same story every time, though the conceirge emails say to check the 'new' inventory each week. Even the one flight I can find to Seattle is twice that which is offered anywhere else. Overpriced flights, (if you can find one) that's non changeable, non refundable, and has to be 30 days in advance. Shame on Tmobile for not clearing this up.

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Melissa
Woodbury, US
Mar 30, 2009 9:17 pm EDT

I already went through this situation. I submitted a price match for a flight and it took 6 phone calls on MY part to get to someone that would help me. I expressed my concern that I would not get the flight that I had submitted my price match for and was assured several times that "we have deals with the airlines and that never happens. Even if the same flight is not available we would get you on another flight the same day" Now, this was said to me on THREE different occasions by THREE different reps at TLC. When the "supervisor" finally called me back he said the flights I had requested were not available and the only ones they had were for two days after my original departure day and one day after my original arrival day. Needless to say I did not book the flights and ended up spending about $600 more than if I had just bought all the tickets at full price. FYI- I just checked the TLC site again and I tried 30 different combinations and none of the flights were available.

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Joe in TX
El Paso, US
Mar 26, 2009 5:30 pm EDT

I am going through the same experience right now. I submitted a price match 3/23/09. After I did not recieve a response in the 2 business days that the automatic response e-mail stated, I decided to call the TLC concierge. She said I would not get a response to my Price match request for 2 weeks. I asked to speak to a manager so she tranferred me to someone's voice mail. I left a message with my contact info. and, you guessed it, I have not been contacted.
I re-sent my price match request via-email and explained my dissatisfaction and CC'd John Birrer, VP of T-mobile's customer care division. (johnbirrer@t-mobile.com) I recievd a personal e-mail the next morning and an actual phone call from a T-mobile rep. He said he would try to help and would let me know when he finds something out. The T-mobile customer service lady who gave me the VP's e-mail address, Mr. Birrer and Jean-Paul Hines were all very nice and seem to be willing to help. The TLC people are the culprits that give T-mobile a bad rap. I hope this gets sorted out before my trip to Chicago on May 7th.

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sissypwr
Louisville, US
Mar 10, 2009 11:34 pm EDT

I am waiting for a class action lawsuit to come through on this one. I have seen lesser things go to court. I am also undergoing massive stress and upset, because of this scam Tmobile is trying to pull on the public. I have been trying to get 4 RT airfares to see my newborn nephew. Got my pins okay, but what awful fares they have! Tmobile's vendor, TLC, roundtrip fares, taxes and fees are double what the airlines have available, which as you know translates to people receiving no free air fare at all. In my experience it has come to buy 3 roundtrip airfare get the 4th at a teeny discount. It's all just a sham!

We were already Tmobile customers with no complaints then decided to renew because of companion flight promotion of theirs. I'm posting my upset and beef with Tmobile anywhere and everywhere I can online. To be honest I don't even think their vendor, TLC, exists. I mean what money would Tmobile even be paying the airlines or vendor with no real discount happening? I hope this scam blows up in their face ... as it should.

I told my husband I don't even trust they will call us back in the supposed 10 to 14 BUSINESS days the unloaded on me. Your circumstance is proof of that. Doubt we can even take our trip now. I totally know what you are going through. My husband is astonished with Tmobile's dishonesty as well.

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T-Mobile USA fraudulent company

Today I started my day by trying to book a flight. Other than a drive to take my daughter to school, I spent all day trying to reach real people with this fraudulent company. I made calls to all the # T-mobile refrred me to and got the total run around and would end up on the same phone # I had called earlier. NEVER! !was I able to reach a real person with this company called, tlc. I had 4 option choices and, by the way I pay per minute for all my long distance, since ironically T-mobile 's services do not work here just out side of town! So I keep trying this long distance # and running up my bill. I happened to also hear of the PRICEMATCH and will try to see if they do as they say (tomorrow), because I checked after FINALLY booking by myself and the price is lower if i did my own booking than their prices EVEN WITH THE SO-CALLED free companion flight! get a grip on that for a scam!.
It gets better. Besides my daughter had to be alone after school due to the being tied up with this whole project (which it shouldn't be) I clearly clicked on the return flight that leaves Atlanta at 5:p.m.. (or 6) ish' p.m. The itenerary was identical from San Diego to Atlanta, though, but they, the return flights of very differing times, were on different pages. well ther it is and I can't change it or talk to a real person and I am booked onto a 6 am flight from Atlanta ! I don't know if the computer just got info from the first 1/2 of my itenerary and went with the cheapest and worst time or what. Maybe there is a person behind the scenes who directs this stuff to make more money for these ###s. Does anyone want to start a class action lawsuit? I'm in. they stole my money and time from my daughter and many other things I have to do.my email is: [protected]@gmail.com
I have tried to access the site and I am not allowed to as I already booked my very bad flight. So they make it harder yet.

Please be in touch for support and for class action lawsuit. maybe a law student will see this and decide it's good for their name or grade or money. We the public need to be safe. These are hard times and it is literally food or rent taken from people. It isn't right. Ms. M. Mcarthur

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T-Mobile USA fraud and money

I took a contract out with t-mobile in September 2008, after about 2 months off being with t-mobile realised that i was overdrawn with my bank, i investigated this matter to find out that t-mobile had sent up 2 accounts with my bank details but in the name of Miss Cod.
after getting a refund from t-mobile i then realised on the 04/03/2009 that i was was again over drawn with my bank, after investigating i found that Mobile has taken 2 payments out instead of 1 this has caused me great stress and upset as i have spent hrs on the phone to the bank and to t-mobile .I now have to send a bank statement to t- mobile to prove what they have done.
I do i go about claiming compensation for my time, stress and bank charges?

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BTS STAFFORD
Weirton, US
May 30, 2011 7:24 pm EDT

tmobile turn off my cell phones and still was charging me for service that i didnt have they send me a bill over 400 and for what for service i didnt have and than they sent me another bill over 700 and double my cell phone theres no way my bill was that high for service i didnt have give me a break fars im concern i have no bill thanks for nothing

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BTS STAFFORD
Weirton, US
May 30, 2011 7:17 pm EDT

no comment at this time

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BTS STAFFORD
Weirton, US
May 30, 2011 7:16 pm EDT

yes i send a contract also with tmobile also i told them that i would try them out and see if they would work where i live they told me that i shouldnt have any proublems with there service guess what i did so i called them over and over they wouldnt listen to me so i went and bought me a pay as u go phone and it works great i said to them i would like to send them back they said i couldnt that i would break the contract i even ask for there address so i can send them back they wouldnt give me the address so i stop sending them money on something that wouldnt work so what they do they got into my checking account and took 200 from my account with out asking to do so thats very wrong now iam behind on my rent and every thing eles thanks very much tmobile great job never again

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T-Mobile USA not replace defective cell phone

It has been less than 6 mths of becoming a new customer with T-Mobile that I have been complaing of defective phones and have been complaining to cust serv to exchange for a different model. I had to write a letter to headquarters of complaint. Executive Cust Relations Dept called me to work things out. their answer was to accept a cheap free phone for 1 of the 3 defective phones and exchange the Shadow phone AGAIN even thou these phone is constanting having problems. They also said I can upgrade my phones but pay more out of pocket for the phone instead of exchanging the Shadows for a differnt model of the same price range I originally paid for them. I have to call headquarters back several times, before they return my call. They do not take my complaint seriously and do not care to solve this problem. I have been talking to headquarters for over 6 weeks and still have not gotten this problem resolved. DO NOT DO BUSINESS WITH T-MOBILE, they do not care for your business and do not treat you like an important customer. With this economy it is better to take your business to another cell phone company that will be happy to have your business and will handle your complaints quickly and courteously. T-Mobile will just keep giving your the run-around.

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T-Mobile USA deceptive billing process

At the time of signing up with T-Mobile for a family plan, I was told clearly and repeatedly that there is NO activation fee. Unfortunately, the bill shows otherwise, there is US$140 activation fee. I immediately contacted T-Mobile billing department. They declined to provide credit to my account; they told me to contact the agent instead. The matter is still unresolved after making contact to the agent. As a consumer and customer, why should I have to go through these inconvenience to fight for their elusive mistake? I strongly believe this is a policy of deception; this type of business conduct is unacceptable and detrimental... It has never been any similar painful experience with AT&T or Verizon in the past!

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consumer anger
Indianapolis, US
Nov 01, 2009 8:17 am EST

I have had been lied to By T-Mobil, after previously being a Flex Family Plan member, I decide to not continue my service. It was my understanding that with the Flex Plan if I did not pay for the service I would not have it. After reciveing several bills for high dollar amount, I allow my service to be terminated. Just recently I deceide to try them One more time, I went to a down town Indianapolis T-mobil store and I inquired what I would have to pay restart my service. I was told if I select one of the new plans then they would wave the previous charges for early termination of my Flex-family plan. I paid the agreed upon amoun signed what I thought was a new agreement with new terms to have my service turned-off less than 7 hours later. and told that I now owe for the termination of my flex family plan, minus the money I paid for what I understood to be a new agreement.

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thililini
southgate, GB
Oct 26, 2009 7:34 am EDT

totally agree...t mobile is the worst, they love to send fraud bills to customers, im a victim of that..
thilini kalinga

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T-Mobile USA fraud

I have been trying to book my free companion flight for a month now and no one will call me back. I tried contacting t mobile only to be hung up on. I am ready to just purchase both tickets but I am very angry they have scammed so many people. Does anyone have any advice on what can be done about it?

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T-Mobile USA false advertisement

I've noticed that we have become a victim of this airline ticket scam by T-Mobile. I am very disgusted because it seems there is no recourse for the T-Mobile customers. What a horrible way to treat the people who is keeping your business alive. then when you want to discontinue service for them not living up to thier end of the deal they want to threaten you with $150 early disconnect.

I don't know what to do or where the burden of Blame lies at this point everything that was asked of us was completed and it is now march and we still have no tickets.

Sounds like a class action suit to me?!

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Roya
hghjgdjs, US
Nov 29, 2009 10:39 pm EST

I have the same problem, I never got my flight ticket and, I am in if there is any class action lawsuit. Please contact me.

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Mildred
Las Vegas, US
Mar 25, 2009 11:08 pm EDT

Please, let's get together for a suit against these companies. It's pure fraud what they have done to us...
Mildred, Las Vegas, Nv

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mark
Lakeside, US
Mar 07, 2009 1:05 am EST

I am in if there is a suit. Too much to write about, but I will say one thing; these corp. are the definition of bad (really )business. Never use them. mark

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MARI MCARTHUR
Lakeside, US
Mar 06, 2009 7:08 pm EST

The t-mobile companion flight is a joke. I am into the third day of banging my head against awall. I give up. After all the incurred expenses of trying to get help and paying for faxes @ $2.50 per (page as it is a long distance #), using gas and hours of time, paying for airline parking to try to resolve this with a person. I will now wait and see if I ever hear from them. next I will fight this chargr for all it's worht and do all I can. I see fromwhat others say nothing good will come out of this. I also now have Cal. attorney general's # but can't get thru threr eithr. sooo? we can all hope for a class action lawsuit.
Everyone: keep all records of papers, expenses, calling record etc. We may all need them to prove our case.
Ms. Mcarthur

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T-Mobile USA added unlimited text messaging service and then was charged for text messages

In November, I called T-mobile customer service to see if I could replace my damaged phone with a new phone without having to lengthen my contract. I have been a loyal T-mobile customer for 4 years. They said sorry, have to extend your contract, they even recommended my buying a new unregistered phone and switching the little PIN card(or whatever it is called) once I got the new phone. While I was on the phone with the rep, he suggested that I add on the unlimited texting plan since I had a few small charges for text messages. I am not a texting fool like some, but my wife was starting to use the feature more and more. So I said yes, please add that on to my plan. So I hung up the phone and told my wife, we now have the unlimited texting plan so feel free to text at will.

Well you can imagine what happened next. My next bill came in with 300 dollars worth of text messaging charges. I figured this would be an easy fix, I would just call customer service and explain it, and someone with a brain would look at my past history and realize this was all a mistake. The rep was pleasant and helpful, but acted like her hands were tied behind her back, I asked to talk to someone higher and was told they were not available. So I hung up, wrote a letter to accompany my bill and as life goes, time went by. I just received my second bill and again, it has the charge and of course now THEY are mad because they want the money of course. I have used the support section of My T-Mobile site and resubmitted my claim that I believed I was on the unlimited texting plan and that I will not pay for a mistake that one of their reps did. I will update this complaint as I continue the process. I think the thing that frustrates me the most is the lack of a willingness to listen/work any sort of solution to the problem with me. Even though the customer service reps were both pleasant and polite, they have absolutely no power to make any decisions, and the folks that do sit back and do not talk to the actual customers.

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T-Mobile USA terrible company

T mobile blackberry wireless uma service is a sham. I purchased the blackberry curve from t-mobile for one reason only, they were the only company that offered an option where you could make calls via wireless through their UMA feature. As i travel internationally frequently and this service was recommended to me by someone else that had been using it, i purchased it.

This was in March of 2008. It worked fine for several months. I am in 20 inches away from my wireless router most of the day. All of a sudden, I start getting very large phone bills and my UMA feature is no longer working. I spent close to 5 hours talking to different techs ar tmobile trying to determine he cause of it all to no avail. I as most people have a hectic life and can't afford to spend endless hours on the phone with techs that can't help.

After receiving another huge phone bill, i called tmobile and after another 7 hours or so of dealing, with 'customer service' reps and techs, i come to find out that T mobile discontinued the compatibility with belkin routers (the one i use). Again, my UMA service worked just fine until all of a sudden, my bill goes through the roof. I spoke to supervisor Sherry. She credited part of the bill but not all of the overage. I explained that i was not happy as this is not what was sold to me and it sounded like classic bait and switch. They disabled the service so they could bill me on overage. I asked to have it escalated to the highest level because i am sure i am not the only person this has happened to. She then gave me supervisor Roland badge number [protected] who was no help. I asked to speak to his supervisor and was promised a call back. I have yet to receive this call.

This seems to be a very simple bait and switch. They sold me a service that worked for a while and all of a sudden, that service no longer works and i am charge huge overage fees. Does this sound like a class action lawsuit? I plan on filing complaints with the FCC and all other agencies I can think of. If there is a lawyer out there that sees this as a potential issue, please contact me.

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plunger
Albuquerque, US
Oct 07, 2009 1:40 pm EDT

This is a widespread problem, and it's questionable whether T-Mobile should even be allowed to charge a monthly fee for UMA service. Also, a lot of people were sold the Blackberry with the claim that it lets you do "Skype" calling, or free calls from wifi without mentioning that unless the monthly fee was paid, T-Mobile would bill as if it were regular air time.

If you are interested in joing a class action against T-Mobile, please contact Joshua at greenmountainlegal@gmail.com

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T-Mobile USA doubt of fraud under name of bank of england & t-mobile-uk

Dear Sir,

This is to make your kind attention.
I feel there are people from UK trying to make fraud with innocent peoples of our country.
Here is one exmaple, please go through below mail..

I have received SMS from "AT-T-MOBILE" as
" Congratulation! Your mobile number has won won 150 000 G.B.Pounds from T-mobile promo...for claims contact Mr.Paul simth, call +[protected], [protected]@yahoo.com...powered by T-Mobile-UK."

Subsequent to this sms when I replied on above e-mail ID the following reply is received from email id of : [protected]@yahoo.com

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One Tenterden Street London
W1S 1TA United Kingdom.

Congratulation.

I am in receipt of your e-mail and wish to inform you that Your Mobile Number Has been one of the selected winner among the twenty seven lucky winner from the T-MOBILE Company of UK to Received the Sum of (150, 000.00 GB Pounds) from T-MOBILE Company UK. and wish to thank you for your Co-operation Regarding this program. Your fund have been deposited Temporarry in our Bank of England here in U.K in a temporary Account and shall be sent to you through the approval of the British Lottery Promotion Organization.

However, the 2009 T-MOBILE U.K Mobile Numbers Award is no doubt, a momentous achievement in the chequered history of this Corporation. On behalf of the entire staff of the Organization, I wish to congratulate all non-Governmental Organizations who have in no little way contributed immensely towards the success of this program as well as taking concrete steps towards it's actualization. All participants were selected randomly from World Wide Mobile numbers Directories. This promotion is part of the financial empowerment program of the T-MOBILE Company (T.M.C.U.k) in it's struggle to alleviate poverty.

I wish to seize this opportunity to acquaint you with guidelines as you must follow in order to complete your claims. On our part, we have a mandate to see you through. We will work assiduously to realize this mandate as we respect your views, opinions and most importantly protect your Privacy.

You are advised to complete the below form and send it to the fund release Application Letter to the Bank of England United Kingdom by email:[protected]@yahoo.co.uk so that they can process it and release your fund to you immediatelly.

Regards,
Dr. Paul Smith
+44 (0) [protected]
E-mail:[protected]@yahoo.com

(Prize Administrator )
******************************************************************************************

You are requered to contact bank of England through the address below.

The Division Director
Bank of England
Thread needle Street London EC2R 8AH
E-mail:[protected]@yahoo.co.uk
Tel: +44 (0) [protected] / +44 (0) [protected]
Fax: 00-44-[protected]
CONTACT PERSON: DR. MICHEAL ROLAND

Sir,

APPLICATION FOR FUND RELEASE T-MOBILE COMPANY

I write to apply for the release of my fund with regards to the winning notification that was received on my Mobile from the T-MOBILE Company of UK. I was made to Understand that this sum of (150, 000.00 GB Pounds) is deposited in a temporary Account in your Bank.I here by request that the above mentioned sum be remitted to me at the earliest.

Below is my Personal Information:

My Full Name:...
My Address:...
My House Telephone:...
My Mobile Telephone:...
My State:...
My E-mail Address:...
My Age:...
Marital Status:...
My Prize Amount:...
Occupation:...
Country...

Yours Faithfully
(Your Full Name)

Copyright 2009 T-MOBILE Claims Procedures. All Rights Reserved.

===================================================

However after this I have replied to the mail & sent application to e-mail id : [protected]@yahoo.co.uk / CONTACT PERSON: DR. MICHEAL ROLAND.

Request you all to please look in to this matter, since I feel this is a big fraud being try to do with innocent peoples of our nation.

I have seen couple of articles regarding such frauds on internet.

Request you all to pls look in to the matter & take stronge actions against such frauds.

And kindly suggest me what I shall do with this.

Best Regards,

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T-Mobile USA poor service, dropped calls

I purchased a T-Mobile phone and, of course, the two year contract. I asked for the insurance also. 3 days later, my phone dropped out of my briefcase, into a puddle and never worked again. I went to the T-Mobile store in Ocoee and was told that there was no insurance and I would need purchase a new phone, at full retail. I was quite upset but, I did. My phone has never gotten satisfactory service, lots of dropped calls, garbled calls etc. I have called customer service three times. With no response, I went to the Ocoee staore again, and they put in a new sim card. New day, same problem. They are telling me that in order to get out of this useless contract, it will cost me $200.00 since I have only been in this contract for one year. his is very one sided. What about customer rights. STAY AWAY FROM T-MOBILE.

D. Hunt
Clermont, FL

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Edmund
Fresh Meadows, US
Mar 02, 2009 5:10 pm EST

My partner and I both have seperate t-mobile accounts. We both have no service, or very little, when at his apartment so we are constantly dropping calls or the call becomes garbled or one sided (the person you called can hear you but you cannot hear them). Now here is the kick in the rubber parts, their nearest tower to my partner's apartment? 800 feet away! During a recent call to customer service, a manager came online and stated, "You know, if you complain too much, T-Mobile will cancel your account" EXCUSE ME?!?!?! Then he promptly hung up. I am willing to bet a years wages - cash - none there is no record of this call to them. I am waiting got T-Mobile to cancel our 10 year account - can they say milti-million dollar suit?

sexyny1970
sexyny1970
Rochester, US
Feb 19, 2009 12:56 am EST

i have had great luck with t-mobile call customer service especially if you ordered phone on line, even if you didnt, they will do something for you... they have always been fair with me i have had them for 5 yrs. call 611 to reach them on your mobile phone.

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T-Mobile USA fraud

My daughter fell in love with the sidekick LX phone. I spent almost $500.00 when the phone first came out. I started my contract in with t-mobile in march of 2008. 6 months later she experience problems texing. The scam is sending the phones back to tech support req by CS they want to say the phone had water damege and charge a fee of $104.00. i have been charged twice and they refuse to take the charges off . It has been stressful. All phones were request to sent back they declined to be taken to the nearest t-mobile store. Water damage that's bull..

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Valerie
, US
Jul 23, 2008 11:59 am EDT

IN January or 06 I had to go to Chicago for a Family emergency. I was there for a week. While there I had the worse reception and coverage in any of my phones. I tried to complain about dropped calls and other problems, but I could never get through. When I got my bill it was $200, vs the normal $50.00. They charged me for 55 minutes. I counted 65+ minutes that calls were dropped and calls were lost since I had to recall them. (I had 4 calls in one minute) They offered a 25 dollars in credit. That was all she can do, I asked for a supervisor and got the same statement.

I then asked them if they knew what mail fraud was? They said what did that have to do with it. I said by placing this fraudulent bill in the US mail, they had committed mail fraud. And when they tried to extort more money than was supposed to be done, they became part of the mail fraud. I needed their full name so I can give it to the Federal Agents. They hung up.

Remember if anyone sends you a bill and it has falsehoods and they refuse to fix it, or they know it does (It is common to over bill on cell phone.) It is mail fraud. Look IT Up.

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ichloverdu
Charlotte, US
May 26, 2011 8:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been a T-Mobile Costumer since October 2010. About a month ago, I enrolled in a prepaid plan. I have received messages from T-Mobile telling me that on May 22nd, it will upgrade my plan to unlimited internet (my original plan was unlimited talk, messaging and 100 MB web) with no additional cost. However, I used 34 MB out of the 100 MB last month.

I have no access to internet since Saturday morning, probably, at 4 am. I called T-Mobile customer services and the representative told me that he will call me back after he checks what is going on. He called me back and told me that "the technical support works on upgrading my plan, and it might take 24 to 72 hours to get the service back". I was convinced with that, and after 72 hours nothing changed. I called them many times, and every time they ask me to make the same thing (Troubleshooting); take off the battery and put it back ... go to option ...etc, . After all these calls, nothing happened and I got disappointed.

On May 23rd, at 11 AM, I went to the T-Mobile store that is located in 2nd Ave on 74th St, NY. The representative that works there told me that she can't help me with this issue and I have to call the customer service directly!

I decided to reach the fact of my problem, so at 10 PM, I called them and stayed on the line for 2 hours, talked to 4 persons (one was a representative of Blackberry). Finally, they told me that " to use your Blackberry with this plan you have to pay additional fees. I told them that I don't want this plan and please switch me to the old one, (I didn't ask them to upgrade my plan and at the same time this cell phone I have is registered on their system). They refused to switch me to the old plan that I had and told me my old plan is not available any more. I checked on T-Mobile website and found that the plan still exists.

I got tired with all this (this is not the first time I face an issue with T-Mobile). I want to get the good service that I am paying for.

This the first time I know that "upgrade" means "handicapped" service.

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Poppabird_1
Woodinville, US
Jul 04, 2009 5:25 am EDT

I used to have auto pay from my visa card but because of paydays not always falling in sync with my bill due day...I cancelled auto pay. Now three months later, T-Mobile has decided to remove a monthly payment from my debit card WITHOUT my authorization...leaving me with no money to buy the nitroglycerene and other needed heart medications I ordered online with my local pharmacey. After finally getting through to someone who sounded like she had a mouth full of marbles while talking too me, she reversed the payment...but I've seen no reversal in my visa account after waiting three weeks! Strange...they can take your money immediately when they want it...but take their sweetass time getting it back into your account ( and I KNOW FOR FACT...that an immediate reversal of funds can be made). Evidently...I have to have a forth heart attack now, to get them to do anything...or just die from no meds and let my attornety file a wrongfull death suit against them for failure to return an anuthorized transaction.

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CommonSense
, US
Feb 05, 2009 1:33 pm EST

Water damage is provable by a sticker inside the phone that changes from white to pink once it gets wet.

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Calvin w
,
Jul 28, 2008 10:17 am EDT

you have no ground! At all. You used the service regardless dropped calls or not. They give you a way to check you minutes you went over be a grown up and pay what you owe and stop vomplaining. If it was att they would have hung up right away.

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10:51 pm EST
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T-Mobile USA Free Companion Flight Fraud

An email I sent in response to

"We are always looking for participant feedback on our promotions. Please take a moment to let us know how the promotion worked for you and if you would participate in similar promotions in the future. All participant comments & feedback are greatly appreciated."

From [protected]@tlcwm.com

Joshua ---------

--- On Wed, 1/21/09, Joshua --------- wrote:

From: Joshua ---------
Subject: Promotion Feedback
To: [protected]@tlcwm.com
Date: Wednesday, January 21, 2009, 3:39 AM

To Whom It May Concern,
I was completely dissatisfied with the TLC/T-Mobile Promotion. This promotion was not done in Good Faith.I will not be participating in any other promotions either. In 4-5 months time, I am going to Iraq and when I return, will likely end my contract with T-Mobile and return to AT&T/Cingular whom I had actually terminated my contract with to move to T-Mobile. Also I plan on informing my local newspaper regarding this issue.

I was excited about this promotion at first, as I have been planning to go to Florida in February, and this promotion seemed the best bet to help my costs. So I went to my nearest T-Mobile store and added a second line for my Fiance.

I had a few issues simply registering for the promotion. I received emails saying my account could not be validated on the Fly with T-Mobile website. I called in to T-Mobile and it took about 4 phone calls and one week before a technician discovered what the problem was. I was putting in my Primary account Cell number instead of the second line I had installed.

Once I received my email for validation at the beginning of December. I was informed in that email that I would not receive my Booking PIN for 31 days after activation of my second line, even though I had been a T-mobile customer for nearly a year prior. This made me rather upset as I was told in the store I would have the PIN once I was validated. This meant I would have to wait until the end of December to purchase the tickets for my flight. At this time, on Orbitz, the Flight I wanted was $102+tax for a total of $148, for one ticket.
I called roughly around a dozen times the following night I got my validation email to try to see if I could get the Booking PIN sooner since I had been misinformed. I called [protected] from there I was given [protected], the TLC concierge, and then from there to [protected]. During these calls I was transferred multiple times and dropped twice. I was on the phone for 80 minutes trying to get an answer as to if I could get my booking ticket earlier. By the end of the night, A TLC Rep emailed my info and request to her headquarters office or somewhere, and I received a reply 4 days later stating I could not get my booking PIN earlier.

I received my Booking PIN on December 29. On Orbitz, my flight had grown from $102 a ticket to about $116+tax. Upon logging into Fly With T-Mobile, the price was $712 +tax and booking fee. I am currently getting my home phone records to show how long and how many times I called. I was dropped once, spoke to many supervisors, and transferred quite a few times, No one could tell me why the prices on the website were 3x as much as any others.

I was informed of the Price Match policy with the 15% mark up and Also of the $30 a ticket booking fee for booking with an agent over the phone. I looked at other flights and dates on your site and all were equally as high on your site as oppossed to others.

After being extremely upset I decided to purchase the tickets on January 7th. I'd gone through all this trouble I might as well finish. At this point, the tickets on orbitz, (due to gas prices, timing, whatever) were $168, $214 with tax.

I called in to do the price match and the first person I talked to informed me that the 15% markup was added on to the Orbitz price with tax, the $214 price. I told her I had spoken with a supervisor just the other day and that was not the case. She placed me on hold to check with her supervisor and informed me that the 15% markup was indeed added to the taxed price of the price match. I hung up.
The second time I called I asked for the Supervisor and informed her of what had just happened and she apologized and informed me that I was correct, the 15% markup was not added to the taxed price.

They took my info, emailed thier pricematch office, and three days later I hadn't heard from anyone. Called on sunday, they said the price had changed and needed further approval. Was finally in contact with the person on the 13th and booked the flight.

It is now the 21st, and while writing this reply, I looked at the Flywith-mobile website for reference. I notice that there is now a Comparative Fare Promise. I also see that it states the comparative fare will be booked with the regular booking fee of $12.75 and not the $30 each. I am even more upset and disgraced with this whole ordeal.

Had I purchased Two tickets at the time I wanted and not gone through this hassel I would have paid a total of $296 including tax through Orbitz.
Each ticket at $102 for $204. With a $46 tax and other fees for $92.

Instead, because I suffered your promotion, I purchased one ticket and got a "Free" one for a total of $361.44 including tax.
One $168 ticket with a 15% markup at $193.20. With $54.12 tax and $30 booking.
The one ticket I purchased through you was $277.32 with tax.
And then another $84.12 ($54.12 tax and $30 booking) for the "Free" ticket.

I am waiting for the rest of my phone records to come in. I plan on sending my local newspapers and News Stations copies of my exhausting ordeal with this "promotion"

Joshua ---------

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Linda M Odette
,
Oct 06, 2008 6:00 pm EDT

I send all information for airline tickets but have not recieved them I have been unable to speak to someone who can help me .

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sharon urbina
rowland hieghts , US
Jan 15, 2010 2:13 pm EST

unfair offer

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sharon urbina
rowland hieghts , US
Jan 15, 2010 2:12 pm EST

I too compared prices even with plane ol southwest no offers! and found that the pricing was far to high to book my get one free with non refundable tix! I chose cheaper price with changes if needed !

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jessandhunt
Benton, US
Jul 09, 2009 5:45 pm EDT

I too have been scammed by T-Mobile with their companion flies free offer. I did book through their TLC Marketing and paid $523 for two tickets. If it were true what they were advertising, I found the exact same flight they were offering through Travelocity for $197 for one ticket. With their two for one offer, I feel that I have been screwed out of over $300. This was a big disappointment to me as I have also been a satisfied customer with T-Mobile almost as long as they have been in business...so much for loyal customers. I think there needs to be a class action lawsuit against the company for this kind of behavior.

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tmobile_swindle
Bladensburg, US
Jun 22, 2009 1:06 pm EDT

The "free companion flight" promotion is the best scam I have fallen for so far. It seems like there are few routes that are available on this promotion and the prices are ridiculously expensive. One might even find a cheaper fare on travelocity.com or other places. I am truly disappointed with T-mobile’s involvement with such promotion. I have been with T-mobile for about 6 years and this will be my last year with the company. Please don’t fall for such “promotion.”

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redrowe
West Jordan, US
Jun 10, 2009 5:39 pm EDT

I actually got my pins (I have 3) with no problem. I wanted to take advantage of the price match option since the advertised fare for my ticket was $188 roundtrip and the price listed on their website was around $500. I had them verify my price over the phone and they sent it to the price match people. It took a LONG time for it to be approved and I was worried the advertise fair would expire, but luckily the fare stayed cheap for awhile. Someone called me and said that my fair had been approved, but that the flight I wanted didn't have any availability yet. She said that the airlines usually release more special fare tickets as it gets closer to the departure date and she was confident that I could get the flight I wanted (I had other family flying on that specific flight). I didn't have her schedule a alternate flight because I had over 4 months until my flight date, and she assured me that if something didn't come available we could always get something comparable later. She told me that she could keep checking the availability weekly and let me know when something became available. All that happened 3 months ago, and now my travel date is 5 days from being within the prohibited 30 day time frame. In that time period I have called and left voice messages with the "price match people" to call me back and I have called the ticket concierge line and was told that the price match people had to order my ticket so THEY sent a message to have someone call me and I have sent an email with my situation. I never heard from anyone. I have been trying all the numbers I used previously (the ones listed above) and now they all refer me to [protected]. This is the number that has been closed all week and just tells you they are busy and call back later. I finally called T-mobile directly and she said she would write up an email and send it through her supervisor to the travel company, because there is a known issue with nobody being able to get through this week. I am at a lose as what to do. The ticket that was a great deal at $188 for so long is now $320 through the airlines. I can't afford the new higher price and already bought tickets for the rest of my family at the lower price 3 months ago. There is no way I am taking my kids to Washington DC without my husband to help. So now I have 3 purchased tickets that are useless unless I can get 2 more. I have a feeling that I am screwed.

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T-Mobile Customer
Phoenix, US
Jun 08, 2009 5:28 pm EDT

I have been trying for 3 weeks to book flights from Phoenix to either Oregon or New York. Online, I have attempted to find any available dates and times in late June, anytime in July, August, or early September. Guess what, nothing is available at any date or time! Twice I have called the [protected] phone number, and each time a recorded message tells me that I am not calling during the times they are open even though it is actually during their designated time. I am extremely disappointed in T-Mobile. Why would they put on a promotion that brings ill-will to so many customer-- people who could end up being loyal customer for years and years. (Their customer service has been none too good in trying to solve other problems. Since becoming a customer in December, it has taken monthly communication, both on the returning bill, and with service representatives, to have payments taken directly out of my checking account. Customer Reps are always pleasant, but don't seem to be able to make this billing option happen. We'll see when the next statement comes whether the latest rep was finally able to make this happen.) I can't imagine T-Mobile being in business 5 years from now.

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Michelle
Salem, US
Jun 04, 2009 2:34 pm EDT

I can't even book a flight to Arizona in November because I keep getting a notice that there aren't any flights available for that time frame or route. How can that be? Did anyone else encounter this problem? I called to ask for help and their office is closed for the day (it's 11:33 pacific time) and their hours are 8:30 a.m. to 8:30 p.m.

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Sab
Watauga, US
Jun 04, 2009 11:38 am EDT

IMPORTANT NEWS! TLC [protected]) has been closed this entire week - no one at either Tmobile or Caliber (the company who took over the 2007 promotion when TLC screwed that one up-[protected]) knows anything - the Tmobile folks were told that the promotion was again being transferred to Caliber, the Caliber people say their President has assured them that they will NOT be taking over this promotion.

After having spoken with Caliber AND Tmobile on 6/1 and 6/3, I spoke with Tmobile AGAIN today at [protected] - the rep I spoke with involved her supervisor, who is sending my information to the President. I have been assured that I will receive an email in the next few days to tell me what they are going to do about my inability to get a flight. Up until now, I have tried for 3 months to make one flight and have NEVER found a flight available. I have been with Tmobile since it was VoiceStream and have NEVER encountered such a mess. I believe they will eventually get it straightened out, but in the meantime, this really sucks! My cruise isn't until 11/08, so here's hoping they figure out something by then.

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penubo
, US
May 28, 2009 3:50 pm EDT

Today is my worst day ever this year. I spent whole night to book a silly ticket through website T-mobile authorized for my family annual event. This morning the representitive of TLC told me peacefully that there was NOTHING in the system, i have to WAIT and FREQUENTLY CHECK ONLINE, (HOW OFTEN? TWICE A WEEK ! ) UNTIL there have been some PROMOTIONAL TICKETS OCCSIONALLY AVAILIBLE . WHAT IS THAT? A SERIOUS PROMISE OR SILLY JOKE? WHO WILL BOOK A RANDOM TICKET FOR FUN? That is absolutely unaccetptable! I transfer the plan from ATT to Tmobile for this highlight promotion, however they treat me like dump. Honestly, if tmobile wrote this policy clearly like this, i definately would not change to it, which offer higher monthly charge and non-rollover plan. Now they eat their words freely and lose my loyalty forever.

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K
12:02 am EST
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T-Mobile USA irresponsible corporate behavior

A valued client as they say. For 8 years, less than 100 USD per month charges, ohhh suddenly it's 2000! Makes sense right?

T-mobile - thanks for letting me know that my phone bill in a few days ended up in 2000 USD. Oh, T-Mobilester couldn't have suspended the account? Any refund for the obvious fraud which I've reported several times? Not a single dollar, simply outrageous.

Short sell T-Mobile, never sign a contract with them. Worst client service, oh sorry they don't have that nor client retention policies. Rubbish firm that will go bust soon. Make money on them by selling their stock.

Good luck to the next consumer, may T-Mobile go down as a crook they are.

Kristian Jensen
New York

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5:32 pm EST
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T-Mobile USA false claim

Hi my name is Sandra Antoine and I was sent to the collection agency by T-mobile wireless. I've paid all of my bills but they're telling me that I have a past due balance from my previous account which doesn't make sense to me, because T-mobile won't let upgrade/resign your contract without paying the pass due balances on the account. So if you can respond back with any information as soon as possible I would appreciate it. If any questions i can be reached on [protected] or by email [protected]@hotmail.com Account number: [protected]-A Thank You!

Sincerely,
Sandra Antoine

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Algonquinjcalhoun
arlington, US
Mar 26, 2010 2:10 am EDT

While I don't work at this company, I am sure they will get this right for they are a great company. I do hope you get everything working well and best of luck to you and yours.

T-Mobile USA Customer Reviews Overview

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T-Mobile also offers a wide range of devices, including the latest smartphones and tablets. Customers can purchase devices outright or on a payment plan. The company also offers trade-in options for customers who want to upgrade their devices.

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Overall, T-Mobile is a highly recommended mobile network provider. Its affordable pricing plans, excellent customer service, wide range of devices, and good network coverage make it a popular choice among customers.

T-Mobile USA In-depth Review

Overall Rating: T-Mobile USA is a top-notch mobile service provider that offers a wide range of features and benefits to its customers. With its excellent customer service, extensive network coverage, competitive pricing and plans, diverse device selection, fast data speeds, and convenient billing and payment options, T-Mobile USA stands out among its competitors.

Customer Service: T-Mobile USA's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist customers with any issues or inquiries. Whether it's through phone support, online chat, or in-store assistance, T-Mobile USA ensures that their customers receive prompt and satisfactory service.

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Device Selection: T-Mobile USA offers a wide range of devices, including the latest smartphones, tablets, and wearable technology. Customers can choose from various brands and models, ensuring that they find a device that suits their preferences and requirements.

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Billing and Payment Options: T-Mobile USA provides customers with convenient billing and payment options. Customers can choose to receive their bills electronically, manage their accounts online, and make payments through various methods, including credit cards, bank transfers, and automatic payments.

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Transparency and Communication: T-Mobile USA excels in transparency and communication. They provide clear and detailed information about their plans, pricing, and terms of service. Additionally, T-Mobile USA keeps customers informed about network updates, promotions, and any potential disruptions through various communication channels.

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Pros and Cons:

  • Pros: Excellent customer service, extensive network coverage, competitive pricing, diverse device selection, fast data speeds, convenient billing and payment options, user-friendly website and app, transparent communication, reliable service, high customer satisfaction.
  • Cons: Slightly weaker network coverage in remote or rural areas compared to some competitors.

Recommendations and Conclusion: Overall, T-Mobile USA is highly recommended for individuals and families looking for a reliable and feature-rich mobile service provider. With its exceptional customer service, extensive network coverage, competitive pricing, and diverse device selection, T-Mobile USA offers a comprehensive package that meets the needs of a wide range of customers. Whether it's for personal or business use, T-Mobile USA delivers a satisfying mobile experience.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with T-Mobile USA. Make it specific and clear, such as "Incorrect Billing Charges by T-Mobile" or "Poor Customer Service at T-Mobile Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with T-Mobile USA. Include key areas such as:

  • Service Issues: Mention any problems with mobile service, such as poor signal, dropped calls, or data issues.
  • Billing Disputes: Describe any discrepancies in your bill or unauthorized charges.
  • Customer Service: Share your interactions with customer service representatives, including any unhelpful or rude behavior.
  • Product Concerns: Discuss any issues with devices or accessories purchased from T-Mobile.
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Include relevant transaction information, the nature of the issue, steps taken to resolve it, and the company's response. Explain how the issue has personally affected you, such as financial loss or inconvenience.

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6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred. In the 'Desired Outcome' field, clearly state the resolution you are seeking from T-Mobile USA, whether it be a refund, exchange, or other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from T-Mobile USA representatives addressing your concerns.

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