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2.0 710 Reviews

T-Mobile USA Complaints Summary

179 Resolved
525 Unresolved
Our verdict: When using services from T-Mobile USA with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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1:01 pm EST
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T-Mobile USA - horrible customer service

I have been a loyal customer to t mobile for over 6 years. I’ve had two lines for the last 4 of the 6 years. I am now currently unemployed. I called t mobile to see if I could get the “value” plan they are offering to the new customers as this would help me out greatly and would keep me as a customer. I was informed that I could indeed switch over but would...

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T-Mobile USA complaints to an email address

I am so sick of pop up adds. But just when I thought i’v seen it all. But t mobil takes the cake. I was checkin my email and a friend sent me a message, but I can’t ancer it becouse when I click io read box. T mobil’s pop up add covers all most my hole page, and I can’t read my messages. That’s not right. Something has to be dun with all of these pop up adds. I don’t even use t mobil. All of these businesses need to stay out of peoples privet lifes. If people wont to do business with them we know how and were to find them. They need to pass a law and do away with pop up adds.

Or better yet make wone web were you can go to and scroll downand click on to. And what ever pop up add that you are looking for will pop up. That would take care of the pop up crap. Thank you. Jim l. I had an fraud account with this company. They told me the account was closed out and I would get a letter in the mail in 3 business days. I have yet to get the letter and when I called them they had no idea of the letter. So 3 weeks later I get a call from a collection agency saying that I owed them 380 dollars. I never even opened the account with tmobile and theyre trying to charge me for them releasing account on my name.

Not hardly getting a lawyer and were fixing to see how this case goes. I will not and am not going to let up even if they try and back out of the charge its not happenening theyre going down this time because its ###.

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3:42 pm EST
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T-Mobile USA over charging

I have set up a contract phone with t-mobile about 5 months ago and they have consistently over charged me. this has happened on four separate occasions which has lead to me being refunded some of the money. This has happened for a fifth time and has now made me occur charges with my bank for £30. This has made me over drawn on an account that has no overdraft! This has become a regular occurrence that is stressing me out and it has become ridiculous. T-mobile will not allow me to cancel my contract with them and I feel that they should allow me to as they are incompetent and are unable to deal with my account properly. I have asked them also to block numbers but they are unable to do this. I am wondering what steps I can take now?

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Update by skywardwondera
Nov 07, 2011 4:04 pm EST

neither of which i had done.

Update by skywardwondera
Nov 07, 2011 4:03 pm EST

They said I had Rung an 0800 number from my mobile, that I had used more than my unlimited Internet booster.

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PattiP
Victoria, US
Oct 20, 2012 8:17 am EDT
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I have been with T-Mobile for nine years; since they were "Nobody", essentially. Almost 2yrs ago I purchased a Motorola Cliq2 on an early upgrade which cost me 350?00. 2wks after I got the phone someone tried to steal the phone. I found it up the road and had been run over. With my warrenty I also had to pay $130 for replacement. The phone itself was the worst I have ever owned and had to have it replaced 2 more times.
In March of this year I moved from California to Tx. I consulted with T-Mobile regarding this move and subsequint charges that I might acquire with this move. I was told by the rep that there would be no changes in the amount of my bill and no charge to change my number due to my moving to another state. I had the full unlimited everything package since this is my only form of communication. I am disabled and on a very tight and structured income. I must take all additional fees and charges seriously due to budgeting.
I california my service for internet was ok at best; getting Edge or G on an "apparently" top of the line phone. Three months after I got the Phone T-Mobile discontinued carring it and refused to replace it with comparable. That is a complaint to Motorola.
When I got to Texas my normal bill which was $81 jumped to $93. I contacted customer Service regarding the increase. I was told "gee I don't know, maybe the taxes and fees are higher there". Service was worse even than in Ca. I was constantly tryin to get some resolve with the reception, lact of internet, dropping calls with no resolve. They would say that it could be the phone. In march I was due for an early upgrade so I was going to replace the Motorola (and will NEVER) own another, but then I was told that my early upgrade wasn't until Feb. 2013, while at the T-Mobile store. Now I was furious. After a long battle they finally said, ok we will cut your bill by $10mo and give you an early upgrade if you do a new 2yr contract. This was a battle that lasted from March until June. I told them NEVERMIND; I have no interest in continuing with T-Mobile. In Sept. I changed providers not being able to deal with their service any longer. I told them that I refused to pay for early termination and that I believed that they owe me for over-charges. They will probably send me to collection, but I have no intent on paying the fees.

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5:09 pm EDT
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T-Mobile USA changing plan without authorization from customer

To whom I may concern.

We sign a contract with T-Mobile Service for paying family plan at $59 for 700 minutes usages. We also pay $15 text message for each phone. We don't need the Internet plan. However, this month we noticed that our account was charged for $50 of using the Internet access. Our phone (HTC HD7 phone already had WiFi). We have been using the WiFi to access to the Internet at home and at work without getting charged at all for over 6 months since we first sign the contract. Now, T-Mobile just changed the plan and charge us $50 for using their Internet service without our permission or authorization. We call the customer service and they told us that they now block our Internet access but we have to pay the $50 for whatever it happen of this month. I told them that it's not fair for us just paying the $50 extra on top of what we support to pay for. All they told us that we need to pay the $50 for using their Internet service. They can't adjust it. As a customer, we don't see that fair to us at all. first we have not done any change on our account. Second, T-mobile just change the plan without need approval from their customer. Third, T-mobile just want their customer to pay some $$$ for their company. We think, T-mobile just want to make some $$ from the customer as much as they could. we try to ask them to get rid of the $50 that they charged us, but they said they could not do anything. All they told me was Sorry, but we need to pay the $50 charge.

I don't know who can help me with this problem, Paying $50 not a problem for us, but if this thing happen like that, T-mobile will rob a big money from their customer. Please help us out... we need the justice please...

Thanks

If you need anything, I'm always willing to answer all your question. Again... we need your help.

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susan nguyen
Mira Loma, US
Nov 13, 2011 11:56 pm EST

same thing happens to me and my friend! I got piss off about this. I blocked everything including text message. One morning, All the sudden my lil sis called me and said that she received facebook message, she thought we don't have internet and text message access. I told her that we don't. Then I called T mobile customer service, I asked them why we had internet access. The woman told me that we owe t-mobile $44 for internet access. I was like what? how come I didn't know about this. did I block everything? why the heck etc...I didn't give you any authorization, etc... charging me w/o notify me. She then transferred to another guy to talk to me. This guy said I owe them $30 for internet usage instead of $44, which the woman told me. RIPE OFF and LIAR from T-Mobile. I complaint more that why I get charge, etc... in the end, he reduced down to $10 for 11mb internet usage. I told him that if this is how they do the business then they will lose a lot of customers. I told him that I like to file complaint against t-mobile. SUCH A RIPE OF COMPANY! I been w/ them every since cellphone exit but now. I am freaking hate them and can't wait for my contract to end.

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Streetlamps
, US
Oct 27, 2011 10:02 pm EDT

I can completely understand your frustration and I can see T-mobile pulling this sort of stunt. T-mobile also did something fishy a couple months ago where they started billing everyone a week earlier than they should be. So now my family ended up paying over 3 weeks extra for nothing! T-mobile is all for consumer business, and I wished I didn't need a cellphone and could just live without one. Going to switch carriers when I get a chance.

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6:21 am EDT
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T-Mobile USA defective product

Just purchased a phone from the Ameritel store in Lynbrook, NY. The phone was defective and the store rep said that he could fix it with an upgrade. Well the upgrade didn't work. We wanted to return the phone but were forced to pay a $50 "restocking fee". When we requested to speak with the owner of the store, the employee called the owner who refused to talk with us. The employee then said "why should we have to pay for this defective phone. You took the same risk we did in purchasing this phone." When we asked for the owners name or some kind of contact information for him, we were refused that information as well. DO NOT go to any Ameritel store, especially the one in Lynbrook NY. Instead of going to an authorized retailer, go to an actual T-Mobile store so there can be some kind of accountability.

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Concerned Patron 2000
Lithonia, US
Nov 20, 2012 12:32 am EST

I had a similar problem only I was not told about a restocking fee nor given correct information by the employee. I have prepaid service with T-Mobile and needed a new phone because my current phone was no longer operating. I went to a T-Mobile store inside Stonecrest Mall, Lithonia, GA to purchase a phone and was ensured my current phone number could be kept. Although I still had 5 days left on the 30 days of prepaid time I had purchased previously with T-Mobile I was told I would loose that and had to pay a new $50 fee to have 30 days of prepaid service along with paying for a new phone. That was fine sine I couldn't afford to loose customers over not having access to my cell phone. I had problems with the phone the night I left the store and through the week. Clients and others stated they could not hear me and my conversation was breaking up. The phone froze up, ran slow for Internet service along with other issues. Six days later my service was shut off nothing to do with the phone. I called customer care only to be told I didn't refill my card. and I after the rep research info from my receipt which showed I did he said I had to go back to the store. Once arriving at the store and explaining my service was off the same clerk said I had to pay another $50 because although she made a mistake in not applying my first $50 to my account correctly she could not get it back. I also need to return the phone and asked for a supervisor. Another clerk went in the back with the phone and called him. The supervisor was rude insisting I just needed to pay my bill. I told him I had already pay my bill and that he was not listening to the issue. Two hours later he arrived at the store surprised to find I still there waiting to return the phone and get all my money back including the $50 that was never applied to my account. I was still there also with no service not knowing how many clients I had missed that day receiving the message that my number could not take calls. About a half hour later the manager finally figured out that his employee had not explained anything and further had made a mistake. There is a lot more to this story that I won't go into. Bottom line I ended up with an exchange of the same phone with similar problems, I had to pay a new $50 just to get service and was promised by the manager he would credit the original $50 to my next months bill. I tried returning the second defective phone on my 14th day and was told by the clerk she would have to charge me $50 which would not come out of my pocket but out of the fee I paid for the phone. Of course I was suppose to be too stupid to know, I paid that out of my pocket right. I object and they got the same manager on the phone. He told her I was not to pay the restocking fee great right. No because he was not there and she could not override the overstocking fee so I needed to come back on Monday and he promised he'd be there and return the phone or he stated just go to any retail store and they could return it. Well Monday came and he wasn't. there and two other store stated they couldn't take it because they were corporate stores and the store in the Mall is a independently owned store by Ameritel. Further the second retail store's manager they had be hearing many similar complaints with the Ameritel store. Unfortunately they couldn't help me because I was now past my 14 days. I still have the defective phone although haven't used it since I need to be able to answer calls that come in. I asked another manager in another store to see where my $50 credit went to. He said it was applied to a totally different number two days after I first paid. I just bought a used T-Mobile phone that works from someone to get me through the month. I will be complaining to the better business bureau about the actions of the clerks and also the fraudulent activity I believe is going on there. It concerns me that this store is open and in a major mall.

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2:33 pm EDT
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T-Mobile USA order/deposited/cs

T mobile, small company they are not worth the name or anything else... I had request them to into new account because my bank as a pending hold and my bank to me that they need tmobile to release the hold, but the need a letter from tmobile, well tmobile don't have time to send a simple fax to clear the deposited, because its has to be process by another company who handle that. OMG make no sense and ridiculous, cs supervisor to hand the situation and they don't have manager above them, they think we are stupid and company don't have manager on site. It's call lazyness! I wouldn't recommand tmobile for mobile services...

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T-Mobile USA contract

Last month a rep called me because I was on a month to month. The rep offered me the same exact plan that I had 1500 min two phones with unlimited Internet free nights and weekends unlimited text messaging and they would pay off two phones I had purchased except for 50 dollars and if I wanted Internet on the other two lines I had four cell phones altogether it would be 10 dollars more a line. All for 119.99 plus a 20 dollar discount. Well I received my bill 394.00 I called and spoke to a rep named jamar he spoke to the rep that did the two year contract. Oh my month to month bill was 225.00 so 119.00 was a great deal anyway. Jamar told me that they did make an error and that the rep would call me and fix it. Jamar told me that he would check it the following day to make sure it was corrected. Well I received no call from rep no call from jamar. I checked my bill and it was still the same. I called tmobile again different rep and she argued with me and said it was staying as is. Today I went to tmobile and asked what my regular bill was he told me 170 something not including taxes I tried to add Internet to the other phones we instead of 10.00 again like promised it was 30.00 each. I then had to change my plan lower my minutes due to the lies. I ended up paying more. And to make matters worse I'm now on a two year contract. I asked them to pull up the recording as it states your being recorded and they told me they didn't record it they only randomly record so another lie. I told them to contact the rep who changed my plan and again they told me they could not and did not know why they offered me this plan. Please help me do something to prevent tmobile from screwing someone else. If I cancel I have to pay 200.00 a phone so it would've 800.00 there cell service is terrible but I stayed on the month to month because it was cheaper then the competitors.

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Diana Lee
Couer d'Alene, US
Feb 20, 2012 11:42 pm EST

Acct#[protected] Diana Lee
I have a contractional complant, I have kept my end of the contract by doing everything I was asked to do. I let the compamy T-Mobil, do all that they needed to aliviate the problems with the phone and services. phone blacked out an d back on, internet service did not work, droped phone calls continually, slow calls and internet, they have sent me three different phones.We even tried changing cell towers with no avail. SO we both T-Mobil and me done all we can. All I ask now is that you do the right thing and let me out of the contract without the $200.00 penalty fee. And also I ask that you release the phone number so I can keep this number.

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luisiscool
Livermore, US
Dec 07, 2011 5:41 am EST
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file a complaint with the federal trade commission the number is located at the back of your billing statements

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T-Mobile USA prize amount

Company has informed me that My mobile number has selected for prize of GBP 2, 000, 000. Kindly confirm genuiness of the lottary. They have issued me ref. number--- Winning Reference No: TMP/PR/010/06/12/WIA
Kindly confirm the following details:-
Dr. Rogers Marks (Events Manager)
Coordinator for T-Mobile Mega Million Promotions.
Tel:++[protected] .
Email: [protected]@live.com.
If this mail is true then how I can get the prize in my countary

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prafull bansod
, IN
Sep 06, 2011 3:00 pm EDT

my name prafull bansod i had won GBP 200.000 my address -akruti park pimpalgaon road yavatmal-445001, state-maharashtra, country-india, my mobile number-[protected], my email id -prafull_bansod984@rediffmail.com, plz get my prize award, anything importants send in my id.

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Heywood Jablowme
Atlanta, US
Sep 02, 2011 12:04 am EDT

The tooth fairy will deliver your prize tonight!

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12:52 pm EDT
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T-Mobile USA fraud bait and switch

I called sales and was offered a plan for sixty dollars unlimeted talk, text, and data per line with two free phones in a family plan. Wow I thought that was awesome. I asked if I could get my numbers ported in from my previous carrier and I was assured most definately. After my phones arrived I spoke to customer care to get my phone numbers ported because I was advised by sales to do that. Not only did they not have the sixty dollars per person family plan we did not even have a family plan. We had an individual rate each for eighty dollars each. Customer service rep told me she would make it sixty each and bring to a family plan and port in the number. When she was done she said she could not port our numbers in that she has to transfer me to another department. Then for some strange reason my line was disconnected and I was calling from my home phone. When I called back I was on a family plan but the rate was not at $60 per line as I was promised again. Then the new customer service rep said there is no such plan. The plan is $70 per line per month. I asked to speak to a supervisor spoke to brook. She said nothing she could do no such plan she cannot bring a plan out of thin air. Then I see a commercial for $50 a month each for a family plan. I called again and I was advised that I do not qualify because of the conditions on my phones was sent for free. I quickly responded the ad did not say that. Of course I returned my phones as quickly as I could called with the tracking number and informed tmobile to cancel my account because I am way before the twenty days. I do not owe tmobile a penny. Cancelled my account completely. Tmobile is the most dirty handed, fraudulent, lying. Immoral business I have ever dealt with. I was lied to, and then they actually tried to convince me how they were right. What an insult to me and my family. Whomever I meet I will tell my experience with tmobile. I honestly feel bad for all tmobile customers that are trapped in their web of contract. Good luck. I advise everyone whom has problems with tmobile to contact the bbb in washington.

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Jessica Anz
, US
Jul 13, 2018 1:17 pm EDT

My daughter is going through the same hassle with t-mobile. Bait and switch is illegal. t-mobile is preying on people that are seeking to lower their bills and then get hammered by both the company they are leaving and t-mobile on top of it. Although she is within the 30 days to back out of the deal, T-mobile says they are unable to give them their old phones back so now she is stuck. I'm sure a class action suit will be coming soon. Although this is no comfort for young families that live paycheck to paycheck. I will be using social media to spread the word.

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T-Mobile USA bait and switch

Had T-mobile 5 Favorites Plan, found a better plan and made changes. Next day my log-in wouldnt work. Created new log-in, was on the wrong plan and could not find the plan I switched to on the new log-in or on the main T-mobile page with-out the log-in. I was switched to an expensive prepaid plan and the Customer Service is also diffrent for the Prepaid branch. The CSR's were not aware of the plan I had chosen on the Contract Phone page. I am not certain my request to switch back to the 5 Favs plan will be honored ( was past the 2 year agreement) and had to pay on the prepaid side to have phone service. My payments on the 5 favs plan were up to date.

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Quambri
Salt Lake City, US
Aug 05, 2022 8:20 pm EDT

TMobile "experts" are glorified telemarketers who are condescending, can't read and I'm certain have iq's so low they ride short buses to work and lick the windows if they don't have helmets.

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Karen Clemens
, US
Aug 29, 2021 4:09 pm EDT

They told me insurance was mandatory, accessories must be purchased with all phones, and I would have to pay 300 dollars for A52. Unbelievable gull.

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Jack Charrette
, US
Jun 19, 2021 5:22 pm EDT

Metro by T-Mobile is doing a bait and switch. On the website is has the Samsung A32 5G for free and a A52 5G for $99 if you switch. But when get to the store to buy the prices are different and they say the web site has not been updated.

I will not switch to a bait and switch company.

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T-Mobile USA minor getting phone service while run away

Single parent. Minor ran away. Police report made. Get bill from t mobile in son name. Contacted t mobile informed them service was given to run away minor and to cancel and print out phone call bill so I could find him. Minors can not enter into legal contracts. As parent provided birth certificate of minor, cusody order, police report. T mobile refused to do anything unless I knew pin number. Ethics and law are secondary to money for this company.

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Update by kickindog
Sep 01, 2011 11:23 pm EDT

Ellen67: your ignorant.

Update by kickindog
Aug 25, 2011 9:43 pm EDT

Gkenigmatic: 17 years of age

Update by kickindog
Aug 25, 2011 9:41 pm EDT

Juliepooh51265: in hindsight, should have got court order. Figured the circumstances present here would have negated the need. Figured wrong. The cost and delayed via court order seemed the longer path of resolution. But still have so many unanswered questions which would have come out in discovery.

Update by kickindog
Aug 25, 2011 9:24 pm EDT

Ps: you are confused as to contracts with minors. You may want to educate yourself on this. Your credibility is compromised if you do not understand the difference here and therefore the duty imposed on t mobile.

Update by kickindog
Aug 25, 2011 8:56 pm EDT

Ellen67: take a deep breath and read my post slow. Try not to be so closed minded and bias. Look at the issue. Do not stay to left field. Your child ran away and you do all the things I did. You go to t mobile because you discovered your run away obtained phone service. T mobile provides no information as to how he obtained service. They provide no help or information how you can locate him with said service. You establish everything that proves minor status, your parental role, and run away status ... None of those issues are in dispute. There is no way you know the pin number of that account. Ellen67: put yourself in that time and situation. No fraud on minor part was ever asserted by t mobile. Now try hard to answer the question.

Update by kickindog
Aug 25, 2011 7:26 pm EDT

Ellen67: apparently I was wrong in saying you are employed by t mobile. On this I am sorry. But unbiased is not a word I would use to discribe you. The focus of the complaint is t mobile policy toward minors and procedures available to resolve problems of minors ability to obtain phone service on their own. No matter how you spin it ... It is a responsibility of t mobile to confirm age and ability to contract. You would likely defend stores that sell liquor to minors if minor just state I am over thirty or signs a contract with liquor store stating they of age. You know the courts would laugh T that defense. Yet you would argue t mobile contract language umakes it ok . It does not. You want more personal information from me which is not relevant. He was a minor. Age 17. Minor. No job. No driver's license, only high school id. I must have talked, both in person and by phone to over twenty different t mobile employees, customer service. Supervisors and as far up the food chain I could ... With repeated attempts. To downplay by attempts in anyway is shocking. Remember his minor status was established and not at issue. His run away status was established and not at issue. My custody and position as parent was established and not at issue. It came down to his pin number only. On an phone account established by a minor with no legal capacity to contract. Void on its face. Now Ellen, try to keep focus now, look at the issue. We are not talking about disputed facts. We are not talking about just talking about talking to one customer service person but managers and supervisors up and down the food chain.

Update by kickindog
Aug 25, 2011 3:56 am EDT

Impudent1: Ellen67 works for t mobile, read her posts. When I posted my complaint I did so because it is a public board ... But I was still surprised to t mobile involvement here. Should have captioned last post to her. Sorry.

Update by kickindog
Aug 25, 2011 3:21 am EDT

I am surprised to how aggressive t mobile representatives try to defend t mobile on this site. They can do no harm. My complaint was placed to show what happened to their former customer of seven years. To motivate them to address an important issue and warn others. I found that the best way to not address a issue is to attack the person and not the issue at hand. Shame on you. The documents were provided in person. Everything requested. Assume for the moment everything I said to true (which it is). Answer this: how can a minor (t mobile representatives involved will concede as not a disputed fact) be considered a customer where no legal contract can stand. Minors have no legal ability to contract regardless of fraud, if any. Please note: if minor committed fraud the parent would be liable. There is no doubt that your employer would seek every dime they figured entitled. While your getting paid by t mobile to defend their poor judgment ... Please tell what motive would I have sharing my experience with others than to point out a problem within t mobile on this issue.

Update by kickindog
Aug 24, 2011 11:03 pm EDT

Interesting. T mobile told me if I provided those documents: certified birth certificate, cusody order, proof of my relationship, they would help. I did. Remember the t mobile bill waS sent to my house. Documentation provided. Clear and convincing. Indisputable. Then they requested his pin number. What is wrong with this picture? Was I given the run around, lied too, or what? Helpful customer service or time wasted. Again pwe are talking about a minor and not simply another account holder. Should not be the same status and clearly not contractual

Update by kickindog
Aug 24, 2011 10:37 pm EDT

Ellen67: you should disclose your relationship with t mobile. Your ability to blame the victim and defend the the company is odd. Does t mobile owe a ethical duty to their customers? Should they have been more responsive to the situation or circle the wagons in fear of getting caught up in wrongful conduct. Does a minor relationship with t mobile override the parent? Knowing contracts with minors are not enforceable.
Minors are children. They make bad decisions. As a run away they can and often place themselves is harmful situations. As a mature parent you do what you can. One would hope that when your child runs away or is taken you think more about the proper actions t mobile could have taken to help rather than defend them doing everything they can not too.

Update by kickindog
Aug 24, 2011 6:37 am EDT

Jbfirebird good point. T mobile could have been very helpful. Instead every stonewall possible was put up. I not sure all phones have that tracking ability may be limited by cell tower during use. Still do not know how he got phone service on his own. Seems to me I had to show I was a good credit risk to get service. Verification of one kind or another. If a child attempts to buy alcohol, cogs, or spray paint some proof of age is required. Cell phones?

Update by kickindog
Aug 24, 2011 12:42 am EDT

He obtained phone on his own. Seperate account. How would I know his pin? Once informed and clear and convincing evidence provided of minor status and that service was provided to minor situation should have been resolved. Your comment implying that t mobile may have acted properly acted correctly and they may have been in a difficult spot is scary. There is no logical rational basis for there conduct ... But pure greed.

Update by kickindog
Aug 23, 2011 10:18 pm EDT

This happened awhile ago but was the reason I left t mobile. They seem to have a pattern and practice of unethical and illegal conduct that warrants some federal oversight. Minor cannot contract for service that issue is clear. But to endanger a child too under company policy crosses the line ten fold. My son was arrested about three weeks following the discovery of the t mobile role. Had called every number t mobile company had and several stores too and given the run around. Moot point now but the anger and frustration remains. Wanted to expose this practice, hopefully, to both cast sunlight on it and perhaps change

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anudeep.varma
london, GB
May 28, 2012 8:19 pm EDT

some one stolen my i phone 4s

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kathy marcellus
Chicago, US
Feb 22, 2009 11:54 am EST

am trying to get my funds back on my card t-mobile saying that they didnt get no money

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Edgar Perez
,
Jun 04, 2008 4:04 pm EDT

You are charging me $9.00 monthly for a ringtone, I understood it was $2.49 when I downloaded it.

Valerie
Valerie
, US
Jun 03, 2008 3:44 am EDT

I have been a t mobile customer for 6 years not 1 late payment. According to policy and conditions t mobile doesn't define immediately in the lost or stolen section of the agreement very well. It is vague. The simple truth is they don't value customers. They could have made a customer for life; instead i might as well be a part of the price war thats going on... somebody rung up $1300.00 dollars in charges out of the country.

According to them they cant help or do anything b/c i took too long to notify them. I lost my phone while traveling with two children in the airport with a 1 year old and a 2 year old. If anyone could guide me legally i would appreciate it. It sure doesn't seem right that i have insurance for everything in this world except my phone. It will really hurt to pay this one!

JuliePooh51265
JuliePooh51265
Lancaster, US
Sep 02, 2011 3:45 pm EDT

I've never had an ignorant before, maybe I can borrow Ellen's sometime. Have you ever seen an ignorant? If you are going to call someone a name, at least get it right. It should be "you're ignorant". Before you ask, the your/you're thing is a pet peeve of mine. :P

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gladystopia
Chicago, US
Aug 30, 2011 4:34 am EDT

Although T-Mobile wasn't terribly helpful to you, wouldn't the local police be able to get that information from them? I can understand the company's overcautiousness as far as revealing subscribers' personal info, but once the police enter the picture, most companies will be more than happy to tell any- and everything related to the account under scrutiny.

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jbfirebird
nowhere, US
Aug 26, 2011 12:43 am EDT

well, people by nature want to try to pin the blame elsewhere whenever they can. in this case, she can obviously try to pin blame on TM, but lest we forget the whole reason why TM is being blamed. the kid ran away for a reason. if the kid didnt run away, there wouldnt be this complaint.
and as i always preach, the information that isnt being told will be detrimental to the persons complaint.

THE CUSTOMER OR PARENT IS NOT ALWAYS RIGHT

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jbfirebird
nowhere, US
Aug 25, 2011 11:09 pm EDT

you can walk into any wireless store and feed them a line of junk or reality about them being custodial parent, minor status, runaway status, etc. it isnt worth the paper its printed on unless its a court order. i can photoshop some crazy things but in the end, its all fake. with that said, you can have paperwork by the truckload, but unless its court order, they are going to protect the account holder without bias.
If the contract was started with a fake id, so what. TM has to assume that it is legit. they have no right to tell anyone that their id is fake nor will they even question it if it seems legit. they are going to process it as it is.

like ellen said, if the TM rep started a policy fraudulently, then they will be dealt with im sure. but for minors that commit fraud or any other illegal act, you are technically liable if the courts pursue it.

my question is why did the kid runaway. im assuming problems at home. a re-evaluation should be done after it is all said and done.

JuliePooh51265
JuliePooh51265
Lancaster, US
Aug 25, 2011 10:30 pm EDT

I'm curious here. Did your son explain to you how he was able to get service? It sounds like you had a lot of documentation when you went to T-Mobile. My guess is they were trying to cover their ### by not readily giving out the info. Hence the court order. I hope everything works out in the end and your son is ok.

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jbfirebird
nowhere, US
Aug 25, 2011 2:59 am EDT

it could have done through mail before the child ran away. all he had to do was wait for it to come then make his move. for all that anyone knows, he coulda had someone start the contract for him and have them put it on a prepaid credit card. there is always a way around something if you try hard enough.

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T-Mobile USA t-mobile fraud

T-Mobile upgraded a defective phone (Samsung Memoir) to an android phone (Samsung Behold II) which requires a data usage plan. We were told the defective phone would be of equal or lesser value. They defrauded us by sending us an android phone which requires an additional charge for a data plan of $30.00 per month. Our monthly charge was $89 before and after we received the android our prices went up. We disputed the charges once we found out. But we were never made aware of why. We went through a time T-Mobile would not answer our calls. Corporate treated us with disrespect and hung up on us and spoke to us like we were incompetent.Sometimes we called in we weren't given reps name. A conversation with Luca Chase was a waste of time as she spoke over us while speaking with her.

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T-Mobile USA horrible customer service

Please wait while we find an agent to assist you... You have been connected to ~barbara r. Elvis sharp: help... ~barbara r: hello, welcome to t-mobile chat service, elvis. My name is barb and for your reference my rep id is 13-20436. First, please allow me one moment to review the information you have provided.

~barbara r: thank you for your patience elvis, I am to understand you are chatting in today with regards to needing help

Elvis sharp: yes... Heres the deal.. I transfered to tmobile from att... I was supposed to get my phones today, but it looks like they only shipped today.. I dn't think ill get my phones for another two days... But my att sim just got deactivated about 1hr ago... Why? Now I have absolutly no phone... How did this happen?

~barbara r: did you not get a sim with your new phone?

Elvis sharp: I don't have the phones

~barbara r: I thought you said you got 1 phone.

Elvis sharp: no, I said that I was supposed to get them today, but they only shipped today... How can my sim from att be deactivated unless tmobile already ported my number before I can call in?

~barbara r: is the number you entered for chat your at&t number?

Elvis sharp: yes

~barbara r: it is active with us then.

Elvis sharp: I know... But I dont have an tmobile phone or sim card... What now? I have no phone

~barbara r: I am sorry I can not quicken the delivery of your phones.

Elvis sharp: im sure you can't.. But that doesnt solve my problem... First how did this happen, and two what is your company doing to solve this problem? I rely on my phone for work, home and personal life and now I can't do any of that

Elvis sharp: there was no disclamer stating that I would be phoneless for "x" amount of time

~barbara r: I understand, when the transfer request was set it should of been future dated. I can not have your number transferred back to at&t to activate there again.

Elvis sharp: ok... So how do I call my boss for tomorrw and tell me about my current dilema? I was hurt on the job today and am supposed to call him tomorrow regarding work... How will I accomplish this?

~barbara r: I am sorry that this has happened to you.

Elvis sharp: so am i... But that isn't helping me

Elvis sharp: are you there?

~barbara r: with it being a new activation I am unable to look up your order as well.

Elvis sharp: I have an email telling me that its just been shipped... Fine, but in the meantime I am phoneless... This is an error by your company... So what can be done to help or statisfy me?

~barbara r: I am sorry that the number was ported so quickly.

~barbara r: elvis, do you mind if I research this for you and I will be happy to further assist you. This could take 3-5 minutes, is that ok?

Elvis sharp: ok, please hurry

~barbara r: thank you for your patience.

~barbara r: I have spoken with my supervisor and I will set a follow up for the 26th of this month. I will credit your account for the amount of days you did not have usage of your phone.

Elvis sharp: 26th? That still doesnt really help. I would like my activation fees waived, since activating my phone before I got them was your companies fault and now I have to figure out what to do in the meantime... This is not good for feedback for your company... I d be fine allowing an error to happen as long as I was really taken care of, but you haven't listened to me, you havent been properly reading my questions and have been giving me vague repsonses... I can't believe a huge company like tmobile would train and allow this kind of customer service... I shouldnt have to repeat myself..

~barbara r: I am not ;asking you to repeat yourself. I am sorry that you did not get your phones before your number was ported over. I do not have permission to waive the activation fee.

Elvis sharp: you are not what? When I first got on here I stated that I didnt have my phones, then you asked if I had sim cards, then you asked if I had one phone.. Then you said my number was activated with tmobile, so yes you aren't reading or listening to me, but that isn't my concern, my concern is for my not having phones because of this... If I was some high profile figure, you wouldn't be talking to me like this, you'd be solving the problem. I am saving this chat, I will be doing everything I can to expose this unless you can swallow your pride and help me.. I am not the one that messed up... I have stayed calm and explained very clearly what has happened, there is no reason for you to get defensive... What would you do if it had been you? Just bend over and allow it?

Elvis sharp: one kind of solution might be you asking me if I have access to a tmobile phone, and then you having me go to a tmobile store and they can give me a temp sim card.. I do have an old tmobile phone...

~barbara r: again I am sorry that this issue with not having your phone to be able to call work has happened. I have permission to credit the non usage of the phone. I do not have permission to waive the activation fee.

~barbara r: we do not give out temporary sim cards.

~barbara r: I am sorry that this chat has been miscommunication.

Elvis sharp: so what are you saying, that you might credit me 5 dollars? What if I have an emergency here at home? And you never did answer me about what if it had been you? Would you have been satisfied with your repsonse?

~barbara r: I apologize that I have not been able to resolve the issue of you number being ported before you received your phone.

Elvis sharp: this is very unacceptable.

~barbara r: if I was the customer yes because on the agreement for the number being transferred it states that the number can port within 24 hours.

Elvis sharp: it can be ported within 24 hrs huh... Well gee that makes me feel better. It also said that shipping would be 2-4 days, but that's out the window too...

~barbara r: again I am sorry for this issue. Was there anything else I can assist you with?

Elvis sharp: sounds like your dumping me huh... Im sorry too that this is as much as you care about your customers...

~barbara r: I am sorry there is nothing that I am able to do. I can not have the phones delivered any faster and I can not send you a sim card because the phones would be delivered before the sim cards.

~barbara r: I regret that we are unable to access orders for new lines of service via chat. However, you can contact our tele/web sales department at [protected] for assistance with this. I apologize for the inconvenience.

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Kay I
Fayetteville, US
May 26, 2011 2:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Misinformed on April 20th, 2011 of wrong coverage. Roaming charges were imposed over $80.00. An unpractical changed of plan was offered as a solution. Therefore, I was advised to call back and request a manager assistance once my bill was issued after May 10th. Many calls were made requesting for a manager to review the phone conversation that led to this situation (since there is, of course, no record of my requesting information about my coverage on April 20th). A manager (Todd) spoke to me on 05/13. He was rude and not very cooperative. He offered to cover half of the charges but refused any address or phone information to submit a formal complaint. According to Todd, I must first speak to a higher Manager (Tammy or Jack). The wait time:24 hours. I have not yet received such calls. I have spent innumerable minutes/hours seeking assistance from T-Mobile. Today a Manager (Cecilia) said that nothing can be longer offered. As a matter of fact there is not even a record of my conversation with Todd, according to her. What is funny is that only a couple of days ago a representative read to me, the notes from Todd that apparently are not longer in my account. Curiously, there are notes of calls made from supervisors to me but there are no calls or voicemails registered on my phone of those calls. After over six years of being a faithful client since Suncom, I am exhausted and totally disgusted with this company (TMobile). Last October a huge problem with my account developed in which I was billed hundreds of dollars for months. For four months they could not fix the problem and finally in March I was able to relax. Dealing with this company is stressful, painful, and extremely time consuming. I do not trust this company at all. My plan is a grandfathered plan that no competition will be able to match, however, I am so willing to let it go and move on just so I do not have to deal with TMobile anymore. I believe they treat their clients as if they do not exist. I have been insulted, humiliated and ignored. I will ask to be release from this horrible service but I am certain that is impossible since they need as many people as me, who can continue contributing to the hiring of a terrible personnel and that can continue supporting (although, temporarily) an industry that has a dreadful strategic plan.

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mentalcompass
Saint Cloud, US
Aug 21, 2011 6:36 pm EDT

You need to get ask for cancelation team next time you call. T-Mobile now pushes customers to an India call center. They do not know what they are doing in that new call center and the service is crap. For a company that was once prized for its customer service, this is shameful. I think T-Mobile is puttering out as the undisputed champion of customer service. The new caller system they have won't even let you get a live person unless you chose a reason for the call, even if you need to make one up. When a company doesn't care about its customers anymore, it shows via the call centers, so this will be my last two years with T-Mobile and I've been with them 8 years now!

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T-Mobile USA t-mobile & reg; mega millions

Welcome To Winners Account
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Congratulations!

The details given below has been approved the sum of One Million Great British Pounds.

Full Name: Attunuru Veera Reddy
Address: PENNA CEMENT INDUSTRIES LIMITED, BOYAREDDYPALLI(VI), YADIKI (MD), ANANTHAPUR DIST-A.P INDIA
Age: 43 YEARS OLD
Winning Mobile/Alternate Mobile: [protected]
Personal Email: [protected]@gmail.com
Country: IND
Occupation: ASSISTANT MANAGER
Nationality: INDIAN
Amount Won: £1, 000, 000.00
Winning Number: [protected]
Ticket Number: 424/[protected]/010
Reference Number: TM-IN/47509/10

Dear Attunuru Veera Reddy,

*T-Mobile ® Mega Millions (T-MMM) Awards & Promotions Board proudly announces you as one of the Lucky winners of our just concluded promotions.

Your Telephone Number as quoted above was selected through a computer balloting system drawn from Nine Hundred Thousand Telephone Numbers all over the world from all registered Telecommunications companies (World Wide) which includes Canada, Australia, United States, Asia, India, Europe, Middle East, and Africa.

Your winning details are giving as follows:

- Ticket Number:-424/[protected]/010
- Serial Number:-[protected]
- Credit File Ref code:-TM-IN/47509/10
- Lucky Sweep-takes Numbers: [protected] & Bonus Number 44

*Your Winning Parcel with the below listed content has been forwarded to our affiliate courier company:-
-UK ROYAL POST.

The content of your winning parcel is listed below:

- Demand Draft of One Million Great British Pounds.
- Secured Original Winning Copy of Winning Certificate.
- Original Copy of Guarantee Certificate.
- Other Covering Legal & Binding Documents.

Congratulations on behalf of the entire staff and members of the T-MOBILE ® Promotion Awards Department.

For Further clarifications, contact the T-Mobile Promo Coordinator via details given below:
Mr. James Allen.

PHONE NUMBER: +[protected]
PHONE NUMBER: +[protected]
PHONE NUMBER: +[protected]
FAX NUMBER: +[protected]

IMPORTANT NOTICE:
*BE WARNED THAT YOU HAVE TO MAINTAIN STRICT CONFIDENTIALITY OF YOUR WINNING NOTIFICATION, WINNING DETAILS AND THE ENTIRE CLAIMS PROCESS UNTIL PAYMENTS HAS BEEN COMPLETED AND YOUR CASH REMITTED TO YOU. THIS IS PART OF OUR SECURITY PROTOCOL TO AVOID DOUBLE CLAIMS WHICH COULD LEAD TO CANCELLATION OF CLAIMS PROCEDURES & FUNDS REMITTANCE.

*IN CASE OF DOUBLE CLAIMS THE T-MOBILE BOARD RESERVES THE RIGHT TO CANCEL YOUR CLAIMS & FUNDS REMITTANCE PROCEDURE ENTIRELY.

*COURIER DELIVERY CHARGES/HANDLING CHARGES IS TO BE PAID BY WINNERS AS INSTRUCTED BY THE COURIER DELIVERY COMPANY.

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T-Mobile USA billing

On july 26th 2011 I was advised by a t-mobile represenative that I was eligible for a payment arrangement on my past due bill. I attempted to make the payment of $550.00 over the phone two different ways both declined. Thereafter I was advised that I could make the payment in the store therefore I did. Today all four of my tmoblie lines are suspended. When I looked at my accounts prior to going to make the payment of $550.00 online etc it was updated to the $550.00 balance. On today the represenatives are stating that even though the payment was made the payment arrangement will not be honored due to me not calling back to confirm the payment was made in which (The tmobile represenative failed to mention) and even though it is showing up in my tmobile account history. Can't they see what I see hum? I am trying to exhaust all avenues before matters get intense.

Read full review of T-Mobile USA and 4 comments
Update by Legal Time
Aug 02, 2011 6:53 pm EDT

Attoneys are great!

Update by Legal Time
Aug 02, 2011 6:52 pm EDT

Hey Supadcy just found out that I can subpoena the represenative and request for the recording of our oral agreement to be entered as evidenced. $50-110 dollars as the filing fee is worth it trust me. I want all companies to take their LOYAL customers seriously. Of course I will have to sue but at least my point will be made. Yes a debt was owed however honesty is important as well.

Update by Legal Time
Aug 02, 2011 3:05 pm EDT

On July 26th 2011 I was advised by a T-Mobile represenative that I was eligible for a payment arrangement on my past due bill. I attempted to make the payment of $550.00 over the phone two different ways both declined. Thereafter I was advised that I could make the payment in the store therefore I did. Today all four of my Tmoblie lines are suspended. When I looked at my accounts prior to going to make the payment of $550.00 online etc it was updated to the $550.00 balance. On today the represenatives are stating that even though the payment was made the payment arrangement will not be honored due to me not calling back to confirm the payment In which (the T-Mobile represenative failed to mention). My online account also reflects my payment history so can't they see the payments as well. I am trying to exhaust all avenues before matters get intense.

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winthy
San Juan Capistrano, US
Jun 14, 2009 4:57 pm EDT

I purchased a blackerry from T-mobile because they offered UMA wireless service which was supposed to allow me to make and receive phone calls over the internet and not incur usage charges for this. It worked fine for several months and then out of the blue, I started getting astronomical phone bills. After spending nearly 20 cummulative hours on the phone with Tmobile tech support, billing customer service, etc. I filed a complaint with the FCC. I immediately received a response from the executive response team. (Ralph at [protected]) I explained the situation, I informed him that the conclusion of the Tech department was that my router apparently was not compatible.It had always been compatible in the past. I was never informed that there was any type of change. I feel this is a classic case of bait and switch. They got me to purchase the product and now they are not delivering the service they promised. It is obvious that they wont to support UMA because they cant charge for usage.

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kchoy79
, US
Jan 20, 2011 4:43 am EST

Here is a forum post I wrote to Tmobile which sums up the complaint :

Hello,

I have been with Tmobile for 4 years, and I had no problems because I never used customer service. Every time I called customer service, I had problems because Tmobile reps were really dumb and were not kind, but I just put it off because it was not too big of a deal. I am only writing this because

1. 2 customer reps on the phone lied

and as a result, I am paying extra and more.

Here's a brief and to the point story. I have a 115 dollar plan right + tax. 3/4 lines are upgradeable and 1 line can upgrade in 1 week.

I purchased 2 smartphones for my mainline, and kept the 3rd and 4th with same phone.

Online, we saw the family plan for :

1500 minutes, unlimited text, and 200mb web plan for the 2 phones for 119.99
I also saw 5 dollar add a line.

At first, we had to keep our $115 plan during the upgrade, but I was told we could change it at any time, so the total was about 180 dollar plan as for some reason, the person we bought said we needed to add 30 dollars for that phone AT that moment, but we can change when we get home. Cool, so we got home to call.

Obviously, knowing Tmobile, we knew we would run into some dumb trouble or "new customer only" crap on the phone. We did, and spoke with a customer rep. After an hour of arguing, a customer rep named Lisa told us that we could have the 119.99 plan with 5 dollar add a line.

The reason she didn't do this at first was because we were just upgrading 2 lines and not the rest, but she said that if I agree to renew 2 years with the other phone as well, she would let me have the new plan. Cool, right? She said the total was 130 dollars, and she repeated it MULTIPLE times.

After 24 hours, I received a message on my phone saying it was changed. I checked online, and sure enough, the data plan was put down to 200mb, BUT the plan stayed at 180 dollars. wait...what?

I waited another day in case it was a delay in the system, but it didn't change. I called customer rep again, and he said that there were NO CHANGES TO THE ACCOUNT. So, my account stayed at 180 a month, I had a lowered plan of 200mb which was restricted on my phone, but I was paying the normal 30 a month per phone for unlimited.

AND on top of that, that ### girl customer rep Lisa didn't do ANYTHING to our plan. My hypothesis is that she most likely wanted to get rid of us, and we would eventually die on the argument. We're paying an extra 50 dollars a month for something we're not even getting right now; could she be that stupid to let us on that plan?

I asked him if he could check our call records, what we talked about, etc with Lisa, but he said he had no record whatsoever. I'm getting suspicious that they're just trying to get rid of us.

He said he would change the plan after over an hour on the phone, so we hung up hoping it finally changed. BUT in case my hypothesis of them totally ###ting and lie their way out was true, I called 10 minutes later.

Guess what? That customer rep said there was NO SIGN OF ANYTHING happening to my account, really? Sometimes, it sucks to be right!

I requested the rep to speak with LISA again for completely lying and scamming us, and the rep said that he would make note and tell her within 24 hours. I'm pretty sure this was all bs to delay and stall as well.

Tmobile. What kind of IDIOTS do you have working for you? Just to let you know, I will be calling every single day until this is fixed. I'm not writing this because I want to let my emotions out. I'm right now being OVERCHARGED for a plan by 50 dollars for which I don't even have access to, and the customer reps LIED to us and this is NOT just displeasant transaction.

THIS IS FRAUD and SCAM.

I'm very unhappy at the moment, and EVERY rep I talk to lies and tries to put this off. They think they can just keep lying and pushing until we get tired. Really? Is this the business model you want to run?

I would also like to get a hold of Lisa, the customer rep I talk to in the beginning for scamming and frauding us. Honestly, what type of idiot working at Tmobile would do such **bleep**? Excuse my language, but wouldn't you be frustrated as well?

***************************************

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Jessdube
Sewell, US
Mar 07, 2011 2:28 am EST

I recently just cancelled one of my lines on the family plan from tmobile. They told me I would have a $200 cancelation fee which I agreed too. What they didnt tell me was I had to pay surchares and pay for both the family plan and my single plan all in the same month. Lets be real now, who in their right mind would pay $475 for a month of service. I called customer care and after talking to 7 different people no one could explain all these charges to me and no one made any sense. Im giving tmobile one more chance to make it right. This is obviously what I get for being a lo trees l customer for 10 years. Tommorro I am going to the tmobile store as their last chance to make this all right. If nothing is done I will no longer be a tmobile customer and thy can send me to collections. There are just too many cell phone providers to deal with a company that doesnt take care of their customers. please check your phone bill so they dont try to charge u extras too. Tmobile sucks!

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tdrew
philadelphia, US
Aug 13, 2011 5:23 am EDT

they r adding partial fee to ur service...please check ur bill. they charged me a fee for several days, my service was off only one day...and a 20.0reconnection fee per line

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T-Mobile USA t-mobile promo. anniversry free lottery 2011.

I am roy paul. V from thrissur, kerala, india, my mob no.[protected]. I have received a sms from [protected] by smscaster. com that is congratulations ! Your mobile number has been awarded tje totall sum of 200.000 gpb from t-mobile mega draw which was held to empower the india's communities. For claim contact dr. Roger via email. T. [protected]@hotmail. com.
I contacted dr. Roger via e-mail. Then I received a mail that is
Congratulations from t. Mobile promo!
Tuesday, 26 july, 2011 6:17 pm
From:
"t-mobile mega promotion t-mobile department"
Add sender to contacts
To:
[protected]@yahoo. Co. In

T mobile

333 green lanes, palmers green,
London, united kingdom.
Tel: +[protected]/.

Email: t. [protected]@hotmail. com
Attention: dear winner

Congratulations, we are happy to inform you regarding the t-mobile promo. Anniversry free lottery 2011. I am dr. Rogers d mark ; the t-mobile payment officer assigned on the number sweepstake, your mobile number has been awarded a cash sum of & pound;200, 000.00 (Great britain pounds sterling)

In line with the commemorating event marking our 8th anniversary, the organization rolled out over & pound;16, 000.000.00 (Sixteen million great britain pounds) for our 8th anniversary draws. All participants were selected randomly through a computer ballot system drawn from over 25, 000 company phone number, and 30, 000, 000 individual phone number worldwide, australia, new zealand, north america, south america, europe, asia and africa as part of our international online promotions program, which is conducted annually here in our head office great britain, london.

This promotion is approved by the british gaming board and also licensed by the international association of gaming regulators (Iagr). This promo is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to complete and send the form below;

1. Full name...
2. Contact address...
3. Age...
4. Mobile number...
5. Marital status:...
6. Sex:...
7. Occupation:...
8. Company:...
9. State:...
10. Country:...
11. Nationality:...
12. Email:...
13. Next of kin...
14. Zip code...

Indicate in the bracket:

Payment options;

Bank/bank wire transfer: yes/no
Coureir cheque delivery: yes/no
Cash collection: yes/no

Fill and send you’re your application to our office via email: t. [protected]@hotmail. com

On behalf of all the members and staffs of t-mobile promotions congratulations you on your winning and wish you the best of luck as you spend your good fortune.

Congratulating on your winning and being part of our commemorative 8th anniversary draws.

Yours faithfully,
Dr. Rogers mark

Payment officer, microsoft promotions team uk.

Sincerely yours,

Dr. Rogers marks (Events manager)
Coordinator for t-mobile mega million promotions.
Tel:++[protected].
Email: [protected]@live. com

I would like to know this sms is either true or fault

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DOBBERSTOKES
, GB
Jul 27, 2011 10:28 am EDT

ALSO, DO NOT PUT YOUR CONTACT DETAILS ON TO AN OPEN WEBSITE THAT EVERYONE CAN SEE! YOUR OPEN TO ALL SORTS OF SECURITY ISSUES AND IDENTITY THEFT, PEOPLE NOW HAVE YOUR HOME ADDRESS AND CONTACT DETAILS!

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DOBBERSTOKES
, GB
Jul 27, 2011 10:19 am EDT

SCAMMMMMMMMMMMMMM! THIS IS ONE OF MANY SCAMS TRYING TO STEAL PEOPLES IDENTITY AND MONEY!
IF YOU LOOK CLOSELY AT THE EMAIL IT'S NOT EVEN WRITTEN CORRECTLY, IF THIS WAS FROM A REAL COMPANY THESE SPELLING MISTAKES WOULD NOT BE THERE, PLUS IF YOU HAVE NOT ENTERED OR PAID INTO ANY KIND OF LOTTERY BY THIS SO CALLED COMPANY THEN WHY WOULD YOU ALL OF A SUDDEN WIN SOMETHING? YOU DON'T GET SOMETHING FOR NOTHING!

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12:51 am EDT
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T-Mobile USA scam artists, liars and thieves

got a free upgrade at a kiosk, my bill was charged. i was told i have to go back their to get them to give me credit. i did and they are gone! i called and there is nothing they can do. they hired these people, wtf?
then, i put in for a rebate for the phone and was denied even though jason at the kiosk at the natick, ma collections mall filled out the rebate form for me and told me where to send it . i dont qualify, i asked for a manager and of course no one was available, but would call me in two hours, its been three days. i have been a customer for years and this is how i get treated? see ya

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T-Mobile USA customer loyalty joke

T-mobile "lesson" in how to engender loyalty ! Or - how to cut off your nose to spite your face !. Please enjoy.
(1) be a customer for 7+ years on a family plan with 5 phones.
(2) keep some of the same phones for 7+ years. (Bricks; balance on data)
(A) have auto-pay for all the years.
(3) have 1 phone finally wear out.
(4) go into store and ask for a replacement phone - without charge.
(5) and then be treated with:
(A) distain
(B) dismissive non-interest
(C) 5 "levels" of identical refusal language
(D) gleeful - you have to pay more, more, more !
(6) loyalty is to be rewarded:
(A) sign new 2 year contract before any "help"
(B) buy a new brick for $80 !
(7) force you to wait in store for "manager"
(8) send you onto their phone to "customer service" - for the literal same language as store staff & store manager.
(9) oh, 7 years, then you have to go to "loyalty" service
(10) wait, like an obedient servant for the loyalty guy to "help" - but, of course, with the literal same language as store staff;
(11) indicate dissatisfaction with situation - and be sweet-talked: oh, the loyalty supervisor (Lord high poobah) is the one who can in fact help you.
(12) obediently wait some more for the loyalty poobah to "help" - but, of course, with the literal same language as everyone before!
(13) lucky t-mobile has earned the loyalty of this obedient servant - with new 5 phones at verizon !
But of course, when we went through the number transfer - t-mobile then wanted to shunt me to a "special offers / incentives" "specialist" to induce me to stay ! Clever, aren't they.

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T-Mobile USA lost phone scams

Warning: if you lose your phone, tape your own conversation w/t-mobile.
For the first time in 9 years, I lost a t-mo phone. Called as soon as I knew, told it was at 490 broadway in nyc, (6 blocks from home) and assured that phone was "suspended" as to its account (My spouse's line would work fine) and sent over to asurion. Ok. Now I have a $130 bill for a new g2 due to having insurance. Ok-understood. However, being the data driven kind of gal I am, I finish w/the asurion insurance rep who said phone was on way next day (Hah! - - joke - - would not be on way for days, as I later found out) and asked to go back to t-notmobile (2nd time) to make sure: service was suspended. Got derrick in s. Carolina. Nice chap... Except he lied. He stated service was suspended. I verified and than asked about wiping phone. He talked me out of wiping my phone (Reasons? Unclear) , so I agreed, ok, just suspend (I live in an intl city, this is to both the benefit of both t-mo and myself if no illegal calls are made. Now: I am convinced. Lose a phone with this wtf company, and you're on the line). I brought up that the gps was not always accurate according to my web reading about this problem while on (Endless) hold. Derrick assured, "oh no, in nyc it would be very accurate due to concentration of cell towers" or similar (Again, I wasn't taping but remember, I went back to t-mobile to again make sure service was suspended.

Lo and behold: phone found at home. In closet. On floor. Lo and behold: service was not suspended, phone was completely working. Called t-mo and you know what they said: "hey, you didn't want the phone suspended!" hey bozo # xx, why would I order an expensive new phone if I didn't think the service was suspended?! Said more politely (Yup, their tape and they know who I am given address above for gps) and what-did - i-get... Silence... No apology for what could have been a disasterous bill - - and I double-checked!

This is it. Contract up in 1 year. Nice phone, all that, but who cares?! They could have claimed $1, 000's worth of calls made to ____, ____ etc. Because "you didn't want phone suspended. "

Incompetent, inefficient (Except money-raking asurion) , and lying. I didn't get a phd for nothing. T-mobile, smell the crap. Bye-bytes.

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Maria Cleofe
, US
Jun 03, 2016 8:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My husband made a mistake of asking one of the T-mobile customer service representative, asking where to send back the 2 Nokia astound phones cause he deactivated his account in t-mobile.this representative gave him a wrong address and idea of what to do...
Now my husband sent it to the ware house of T mobile.someone there received it and we have a proof.unfortunately my husband listen to that representative.and now we're claiming for that 2 nokia astound phone.we called tmobile customer service and the supervisor named John told as that it is gone.they cannot detect where are those phones.he said that anything that is not owned by tmobile they put it in recycle center.and if nobody is claiming it the Recycle center will send it to unprofitable company...
We we're supposed to send it back to ACN cause that is our carrier.We called to claim those phone and they will just tell us that it is gone even we have a proof that they received it and it has a return label the name of my husband is there and the address...a simple mistake of my husband because of that T mobile customer service representative can lead us to pay for the phones.and a simple record the supervisor cannot detect it.why is it like that.Now I keep on searching where can I file a complaint againts Tmobile.

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T-Mobile USA fraudulent charges

I canceled my service with T-mobile the day after my contract expired due to their high price and bad customer service. The next month I received a bill for another full months service, when I called to tell them it was an error they told my I canceled 4 days into their billing cycle and I was responsible for the $136.00 payment. My sons contract expired a month later and they did the same thing to him so we owed $280.00 between the two. No matter who I talked to they would not reverse the fraudulent charges and were going to send me to collections if I didn't pay. I set up a payment plan of $50.00 a month and made my payments. I received harassing calls several times a day everyday. I told them I was sticking to my payment plan and that they needed to stop the calls. I was told as long as there was a balance I would get the calls everyday unless I made a payment every two weeks of at least $10.00. I set up a payment plan of $10.00 every two weeks like they said, now mind you they were originally getting $50.00 a month from me but that didn't work for them they wanted at least the $10.00 every two weeks ($20.00 a month) Not very intelligent on their part. I made my payments as scheduled with a final payment of $32.00 to be paid at the end. They turned me into collections for the $32.00 even though I had paid it. When I was able to prove to collections that I paid it I was told there was an additional $8.00 that I had to pay to keep it off my credit report. No one could explain where the $8.00 came from. I paid it to end this ordeal but I want everyone to know what a scam T-mobile is pulling. They had no right to charge me those charges in the first place, then harass then turn me to collections when I had lived up to my end of the arrangement. Be very leery of this company.

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t-mobile fraud
london, GB
Oct 24, 2009 3:09 pm EDT

t-mobile are liars and thieves. They promised me a rate of 5p per minute instead of 40p per minute. After 9 years as a loyal customer I mailed them asking for a better deal or I was off. I was impressed as my 'new agreement' they offered worked out 8 times better. This was just ### as I am being charged at 20p per minute. To nail this I went into my local t-mobile shop and asked them to sort this out. They called a number that I did not have access to, and said 'well you are paying 5p per minute.' They had an example - I made a call lasting 1527 seconds (25.45 minutes) and the bill for that call was £5.09. I could not believe the dunce in the shop who simply could not accept that 25ish (minutes) at 5p (per minute) was £1.25. I was even more gobsmacked when the operator in Manilla said the same crap, after questioning my sanity it took me an hour to get them to look at the sums and say 'oh - you are right.' 'Well what are going to do about it I asked?' - I had to ask to be credited the £20 I had been charged for at a fraudulent rate. I asked the operator to confirm my new terms by text which caused hesitancy and an admission: t-mobile are now saying 'we cannot guarantee you a rate of 5p per minute as agreed, you have been misled, we have to examine it for review.'

My experience is that t-mobile has an unpublicized policy that is to promise the customer a solution, when in reality this is a cover-up for their desperation to keep screwing its customers. I think the operators in Manilla get a hard time if they lose a customer.

I do not expect t-mobile to contact me offering a real 5p per minute deal as promised. If they don't by the time my £20 credit has gone I'm off to 02. I might have considered vodaphone but they are merging with t-mobile soon.

I am offering t-mobile the chance to redeem themselves as I am making them aware of this complaint on this forum. If they won't play ball I shall hit the forums further enhancing public awareness and eroding t-mobile sales. If they do agree I shall also let you know how this goes. Watch this space.

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Smokey00
Bethpage, US
Dec 30, 2010 5:56 pm EST

T-mobile has refused to remove charges to my bill that were unauthorized. I went to a t-mobile kiosk in the Broadway Mall in HIcksville on Long Island. I was considering purchasing a new phone for my wife. I decided against it. I just received my new bill and there was three one time charges for my existing three phones. I called customer service to find out what these charges were for and was told these were one time charges for upgrading my cell phones. Apparently the dealer in the kiosk submitted these charges even though I did not upgrade my phones.

Customer service said there was nothing they could do. They acknowledged there was no proof I authorized these charges or any proof I received new phones. Clearly t-mobile allows it authorized dealers to add charges without proof. Except for the inquiry at the kiosk I never dealt with this dealer or ever purchased anything. This is outrageous that t-mobile would allow this kind of fraud. do not trust t-mobile or do business with them

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CrabbyGrama
, US
Oct 28, 2011 1:12 am EDT
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I had four phones on contract with T-Mobile, 2 were on one contract and two on another. When I lost my job I was no longer able to pay for my daughter and step-daughter's phones. I had one line taken off, which although I was told it would only cost me $200, ended up around $250 because of all their "fees". My second line on the same contract ends on 10/31 so I called and told them I would not be renewing. I was told that disconnecting this line would only save me $15 per month and he tried to talk me into all sorts of new plans to save money. I told him I didn't want to have any more contracts with them. Then he told me even though the contract ended on the 31st, their billing cycle didn't end until 11/20, so I still had to pay for the service until that date. I told him that was ridiculous, but he didn't care. The next two phones' contract will end January 31st, so I will no doubt have to also pay for their service until the 20th of February. How convenient for them! I wonder what sort of charges and fees they will add for the convenience of ending my contract and shutting off my phones?

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theywillbeaccountable9
Neptune City, US
Jun 29, 2011 4:43 am EDT

If everyone just quit all the high paying cell phone companies and talked just when they absolutely had to (that means think before you dial) and just went with the phone card phones then we could all put those greedy phone companies outta business although I hate companies like tracphone that only give you what seems like a fraction of a minute to talk when they say they give you full minutes. (liars). We shouldn't be taking our hard earned money and just enriching the already filthy rich.

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t-mobile fraud
london, GB
Oct 24, 2009 3:31 pm EDT

Can they do this? Is it legal?

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T-Mobile USA In-depth Review

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How to file a complaint about T-Mobile USA?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with T-Mobile USA. Make it specific and clear, such as "Incorrect Billing Charges by T-Mobile" or "Poor Customer Service at T-Mobile Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with T-Mobile USA. Include key areas such as:

  • Service Issues: Mention any problems with mobile service, such as poor signal, dropped calls, or data issues.
  • Billing Disputes: Describe any discrepancies in your bill or unauthorized charges.
  • Customer Service: Share your interactions with customer service representatives, including any unhelpful or rude behavior.
  • Product Concerns: Discuss any issues with devices or accessories purchased from T-Mobile.
  • Contract and Policy Disputes: Explain any disagreements over contract terms, cancellation fees, or policy misunderstandings.

Include relevant transaction information, the nature of the issue, steps taken to resolve it, and the company's response. Explain how the issue has personally affected you, such as financial loss or inconvenience.

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6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred. In the 'Desired Outcome' field, clearly state the resolution you are seeking from T-Mobile USA, whether it be a refund, exchange, or other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

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