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T-Mobile USA Customer Service Phone, Email, Contacts

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2.0 710 Reviews

T-Mobile USA Complaints Summary

179 Resolved
525 Unresolved
Our verdict: When using services from T-Mobile USA with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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T-Mobile USA reviews & complaints 710

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2:19 pm EDT

T-Mobile USA assessment test

It took me almost four hours to complete their ridiculous assessment. I did a great job, however! Days later they sent me an automatic email reply "while there wasn't a match between you qualification and this role, we hope you'll keep exploring our game changing opportunities." There's no option to respond whatsoever.

What a bias.

I am tech smart, i have a technology youtube channel and i've been fixing phones for years now.

I also have a computer science degree. If I do not qualify, then who does? They need to be scrutinized properly. You can't waste someone's time like that.

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10:35 am EDT

T-Mobile USA rebate

Purchased 3 devices during 2015 black Friday sale. 2 Samsung Galaxy s6 rebate stated 250 Costco cash card for each phone and 25 cash cards for each device. Waited the full 14 weeks to finally receive the three 25 cash cards but nothing else. Went online like directed to Stuart Lee rebates and file claim to no avail it was the most incompetent website I've ever experienced with no human contact and an automated response.

Called original store to ask for help didn't get far. Went to local store and customer service was a complete joke guy stated there were no rebates in those amounts during the time, insinuated I was lying about all of the amounts. I wouldn't leave so he eventually did his job to look up the rebates and found, ta- dahhh alllllllll the rebates I stated were there in bold. He then claimed he didn't know how to do an escalation for the cash cards to come back and see his manager a few days later. ? So I come back and am hit with the same hostility from the manager Jesse (I have several anxiety so u can imagine what a nightmare this all is to BEG for my money back.) Once again he finally agrees to do his job call the original store and ask for the 250 for each phone to be escalated. I heard these words ok. So he says it's done I'll receive it in the mail. No he can't tell me when I'll expect them...lol I received them a month later at 225 each.

Serious? when will the madness stop? I go back to the forsaken store talk to a new guy because the other guy (no the the manager) refuses to acknowledge me. He then is the literal worst experience and actually argues with me that I'm wrong the amount was never 250 there were never rebates for the 25 cash cards off any devices, then says well u got ur money the 225 plus the 25 cash cards equates to 250. I explode and tell him all of u are treating me like I'm trying get to steal money when this was in ur black Friday sale! I just want my money back I'll never do business with u people again. So he calls the original store to go ahead and complain about me in the face to the manager who agrees that I'm already up to date with my amount and they can see if 'they' can escalate my request. The ridiculous part is nobody ever disagreed about the 250 amount due until this last guy, who mentioned that their rebates papers changed in November.

So all in all this is the worst scam ever and I'll be contacting both stores dm to make sure they understand the importance of customer service and lack thereof. I can't believe how I was treated.

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12:37 am EDT

T-Mobile USA unreliable company!

I regret that I've decided to switch to T-Mobile, the whole thing and their service, everything is terrible. And when I really needed to get some help and advice from them regarding my bill they did not help!
I actually spoke with three different reps and no one was able to help me, or how should I tell, no one wanted to help. Every time I called they promised my issue would be resolved, but it wasn't.
I'm very disappointed with T-Mobile and I guess it's time to think about switching to another and more reliable company!

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12:34 pm EST

T-Mobile USA billing

I cancelled the T-MOBILE account and returned a new tablet within 4-5 days of purchase. T-MOBILE threatened collections and refused to cancel / credit account.

I told T-MOBILE they will make my FDCPA Fair Debt Collection attorney very happy.

T-MOBILE claimed $0 balance now.

FDCPA attorneys are listed on http://www.consumeradvocates.org/find-an-attorney (this is a personal reference - I have no affiliation with this organization).

None of the information contained herein is construed as legal advice. It is highly recommended seeking advice from a licensed attorney.

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4:16 am EST

T-Mobile USA worst customer service

This company is the worst ever! They charge me as much as they want for no reason! At first I thought there was some sort of mistake, but then I received another bill of $250. They never said that I will be charged extra for any changes I made. I contacted their support many times, and things they said made no sense. They said that I was charged for international calls. What calls? Their costumer service is absolutely disgusting and disrespectful! These people are not human! I am changing my phone company! Stay away from T-Mobile.

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11:01 pm EST

T-Mobile USA billed for phones I don't have

T mobile is the worst when it comes to customer service. I signed up in October 2015 online by purchasing 3 phones. The next day after receiving the phones by mail we stopped by a T-Mobile store and picked up 3 new phones to replace the 3 we got online. We were told to mail the phones in which we did. Later we were told that they did not receive the phones and began charging us for 6 phones. My wife had prolonged call with them and they first told her they did not receive the phones and then later told her that they did and would discontinue the charges. Now here in February I noticed that they started charging us for 6 phones again in December 2015 and January 2016. I called the office on February 11, 2016 and was told that they never received the phones that was returned in October. They were rude and then I was put on hold for over 20 minutes by a 2nd person, then a 3rd person came on the call and asked me can she help me. At this time I could not believe it since she had no recollection of any conversation I had with the other 2 individuals and thought I was just now calling in for the first time. Once this issue is resolved I will have to consider whether I want to just pay the balance of what I owe on these phones and get away from T-Mobile. I was with Verizon for years and their phone customer service was great even though the plans were high. If I had read these complaints on this web site first I would never had purchased phones from T-Mobile.

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Susan Harvey
, US
May 13, 2016 12:13 pm EDT

Please check ALL of your accounts ANY YOU MIGHT HAVE THAT YOU FORGOT ABOUT! I've lost everything due to a tmobile phone and three years later but still no straight answer. Please I don't want this to happen to anyone else! If you don't know you have a Google wallet that automatically attaches to your phone the Gmail password opens your bank! The recovery can bill with no authorization! My account was flagged and release by all companies for over 1000 invoices for coins! 350 were canceled at that's my bank alone! Please be aware! On top of my account was sent to collections in 2013 yet someone added a iPhone six in 2016 of course the privacy of there customers comes first so they will provide no information. About the iPhone six added to my account that I DON'T OWN NOR WAS IT AVAILABLE WHEN THE ACCOUNT CLOSED!

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MoAustin
, US
Apr 03, 2016 10:32 am EDT
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We are having our credit messed up now by T-Mobile so freely sending our account to collection for Cell Phones that thet acknowledged receipt by mail. No Customer service, No willingness to correct their mistake, hang up on us after keeping us on the phone for lengthy time.
How about a CLASS ACTION SUIT? Who is in ? Post it on Face book, le us invite whom ever is interested in our fair treatmentneven by giant companies.

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5:31 pm EST
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T-Mobile USA lg 450 phone

Bought LG450 phone from T-Mobile on 1/23/16. After over 2 hours on the phone with techs from T-Mobile and LG found out that there is no way to turn off the vibe feature when placing a call. When I call someone I get vibration on my phone before they answer. Extremely annoying and found out today, unchangeable. To return a $60 phone I have to pay a $50 restocking fee. I'm retired and living on low fixed income and the $60 I paid for the phone is all I can afford. PLEASE tell consumers about this annoying feature that cannot be changed before they buy the phone. Had I known I would not have bought the phone. Now I'm stuck with it.

VERY dissatisfied with this phone and would not recommend it to my worst enemy. Who came up with this idea? (vibration when calling someone) CRAZY! They need to be fired!

Please let me know if there is a solution for this problem.

Donna Baransky
[protected]
T-Mobile Customer

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12:11 pm EST

T-Mobile USA cell phone rip off

On the 17 of Dec 2015 I went into t mobile to get myself a cheap phone with a low monthly bill, I told the girl what I wanted and why, I stay at home have a land line but I have my grandson once in awhile so in the event that I need to take him with me thought I should have a phone just In case something should happen, picked out the cheapest phone they had, the girl told me my bill should be around 16.00 a month with 10.00 insurance on the phone I thought we that's fair, the phone I got was only 139.00 so that would be 6.45 a month 30.00 a month isn't too bad, boy was I screwed, I payed 86.23 that day I walked out of the store and on the 4 th of Jan 2016 I got a bill for 91.32, ok I thought well that must be the balance for the phone and bill so went in to pay it ! ( THAT WAS FOR THE 6 G B the girl put me on, used that phone 16 time made 60 texted messages, this hole thing in 3 weeks cost me 339.63

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2:16 am EST
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T-Mobile USA samsung galaxy s4

I called my service provider, T-Mobile about my Samsung Galaxy S4 phone which had bent pins and was difficult to charge. They checked and said that my phone is still under warranty and emailed me a UPS label, to return the phone to their authorized repair center in Mesquite, Texas. I printed the prepaid UPS label and took my defective phone to my local UPS store in Paso Robles, California. They packed it and sent it to the authorized repair center at 4200 Samuell Blvd. in Mesquite, Texas on 11/27/2015.The phone was tracked and signed as delivered by UPS and received in Mesquite Texas on 12/2/2015. It is now 12/22/15. I have made several inquiries to T-Mobile customer service as to when I will receive my repaired phone back. I received an email dated 12/21/2015 claiming that I did not send my phone in to be repaired. I have tracking information and proof of delivery signed by Jenny Hernandez verifying that it was left at DOCK in Mesquite, Texas on 12/02/2015 at 10:00AM. The UPS tracking # is: 1ZRV91769098929769 The T-Mobile Handset order Research Request Reference is: [protected] I want my phone repaired and returned or a replacement sent. I have been without a working cell phone for a month and T-Mobile continues to charge my credit card $50.00 a month for service that I am unable to receive without my phone.

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5:01 pm EST

T-Mobile USA monthly service

I called to have my daughters phone deactivated, because it had been stolen and asked when she received a new phone could the plan be transferred. The representative said it could. I called this month to have the plan transferred and T-Mobile wanted to give my daughter $23. Well, I sent a complaint to the BBB. Love in the T-Mobile executive office called 11/10/15 and I return the call asking that she call me earlier in the day as I worked late in the evening and would not be available. She did not. Love in the executive office of T-Mobile called saying she was sorry for calling so late even after I asked that she call within a certain time period. I called her at 9:45 am the next day as we agreed and guess what. She did not answer the phone. I left two more messages and still no return calls. T-Mobile customer service is terrible and their executive office is the same. I will be taking this to the next level to make sure my daughter gets her plan transferred to the new phone.

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1:46 pm EST

T-Mobile USA cell tower won't accept encrypted messages (normal ssl or tls email)

After talking to some well connected IT folks, it appears that select T-Mobile cell towers are acting very suspiciously. About 1-2 weeks ago, out of the blue, my emails would not send or receive, not could I get to https servers for other applications on my cell phone. This only happens within a few miles of my house. When I travel outside my direct area (suburban SF Bay Area) to San Jose or SF, my cell phone works perfectly. I can get my email and other server data. The IT folks I talked to had seen this before and ran tests proving that SSL, TSL, and https data communications were being halted at the tower. The symptoms act like a time out error. If I switch to WiFI, all my problems go away, so this is definitely a TMO tower issue. So, TMO is not providing the data I have purchased and I can't find anyone that has enough brain power to understand what I am saying and forward me to a department that can fix the issue. The data my IT folks had collected was enough to get TMO to fix the tower they found issues with.

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4:11 pm EDT

T-Mobile USA galaxy 3

I was/am very dissatisfied with the Galaxy III, that I purchased for my 13 year old daughter for Christmas/2014. The phone has never worked properly, and after numerous (3) trips to the t-mobile store and 3 trips to UPS to return defected phones I finally asked if there were any other phones similar to the one I purchased that could replace that brand. Unfortunately, I was told by the customer service rep. over the phone that I could purchase another phone for approximately 180.00 more dollars, She also stated that the phones had manufacturer malfunctions that they (t-mobile) could not fix. Does this mean that t-mobile is knowingly selling phones that they know are defective? What ever happened to meeting the customers needs? I followed their process 3 times, only to get phones that were worse than the one before.

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8:17 pm EDT

T-Mobile USA angela manager of lincolnwood

This lady angela! called manager in lincolnwood mall location. Got a really bad attitude atending customers she does'nt care about her job she fells like she owns the t-mobile place of the lincolnwood mall just because she's the girlfriend of the store manager area. Does'nt mean she can do anything she wants ! she looks at the people like if were'nt nothing instead of ask if need help with something. She's a real b**** t- mobile should hired more decent people to work! and be aware in how she threatens the rest of the employess ...Workers should not be in any relashionships with higer managers! specially if she is in charge of the store ... No wonder why? where are the rights of the workers with people like this?

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6:22 am EDT

T-Mobile USA lies and run arounds

After many years with att i decided to "switch without a hitch" and ended up in a financial ditch! the initial call i was assured that it was easy as they ported my numbers, which they now deny they did, and also ordered 4 new phones and 2 new tablets under the guise of receiving a payment that would take of early termination fees as well as the payoffs on my devices with att...Boy was i fooled! amazing how i received the tmobile products within 2 days, called and my numbers were ported in a matter of 24 hours but it has been 5 months and tmobile has denied my request 4 times! citing that i had no numbers ported from another carrier- my trade in devices werent received, even though i sent them with t-mobile bill and now they say i can't be reimbursed because my att account is not in good standing! so i was suppose to keep paying att until they decided i was approved for reimbursement and pay tmobile too? flag on the play ! i have been in contact with several tmobile reps and they all recite the same scripted bullcrap;;;;; "i will resolve all your issues today---blah, blah, blah, hold ill transfer you to the correct department, , , , , , , "i will resolved all your issues today- blah blah blah and another hold and transfer! it wasn't this hard to get me switched over but now nobody can assist in getting me reimbursed! worst cell phone decision i ever made! and now my credit will be in the crapper because of an att bill that is on the way to collections! do not make the same mistake! there are many hitches to this switch so dont be fooled thinking they will make it easy or even stand behind the promises made in this campaign! deceitful- untrustworthy- greedy-malicious- concompany

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12:59 pm EDT
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T-Mobile USA makes up lies to ban customers

Back in summer of 2013, I switched to T-Mobile from Verizon. Things were good for nearly three weeks before they spontaneously sent me a registered letter claiming I was banned for life from being a T-Mobile customer because of something I posted on Twitter about them. They were clearly making it up, as I don't even have a Twitter account. I informed them that, if someone is posting on Twitter using my name, we're both victims and requested to know where this alleged post was, but they refused to show me, which conclusively proves they just made it up.

They were "nice enough" to give me a week to carry my number to a new provider and forgive the remaining amount owed on my phone. They say, "nice enough." I say their lawyers advised them it would reduce liability. That it would demonstrably illegal if they failed to do so (as opposed to just probably illegal like it is now).

This wasn't because of anything I had done. If they really believed I had done anything, they wouldn't have cut all contact and refused to provide me any evidence that this actually happened. This is just something T-Mobile does to people. If you stay with T-Mobile, they will do it to you too.

T-Mobile just hates customers. They hate money. What T-Mobile wants from you is for you to take your money elsewhere. Should you fail to do so, they'll make up some lie about you and force you to.

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1:03 pm EDT

T-Mobile USA out of warranty fee

Wow, it looks like is a lot of people with the same issues. Anyone willing to team up and sue them? Here is my situation. For months now I have had issues with the phone since had replaced it under warranty exchange. When I got the first exchange the phones were not working properly so in Nov/Dec 2014. I did another replacement. I got the phones back and one of my lines 2227 had something wrong with it, it just over heated and did not turn on, they said it could be a battery issue, paid and got a new battery from them and the phone still did not turn on. 2266 kept dropping calls and would not connect to the net, so that phone got replaced too. We go out replacement phones in the mail, sent the old ones back. Then got a letter in the mail stating that I was being charge Out of Warranty fee. I called to see what the issue was, 1st rep said she could not find anything information. I told her my phone was not damaged when it was sent in, I even have pictures. She told me I understand, wait til the charge post then call back to see what's wrong and have them credit the charge back. I called back after the charge post, the 2nd rep told me I was charged bc the phone was not return. I said that's bs bc both phone were returned the same day at UPS and if I got a letter that means they received it, she then stated she would file a ticket for it and have them research it. No one called back. So I did online chat with them 7/6/16, and they said they have it NOW the charge is for damage charging port and sent me the image of it. My phone was never damaged. I was able to charge my phone just fine on 2266 line. Never had an issue with it, so no way possible that was my phone. They were still trying to claim that it is possible to still charge the phone with a damaged port. NO, NOT IF YOU SEE THIS! Then they tried to tell me well you did report the phone was not turning on, and I said what does that have to do with the 2266 line that I am being charged for. Do you guys even know what your are talking about? So in the end they said I owe them $400! I asked for more pictures or proof, if I am responsible I will gladly pay. He said they cannot reach Repair Center, no way to contact them. I said that is a lie bc if they can contact you I am sure there is a way. I asked what do they do with the phones then and he stated they keep the phones there. But when I talked to the manager today she said when the phones get sent back to Repair Center they get destroyed and parted out to other companies. If there is a dispute the phone should be held for a period of time before doing anything to it. That is destroying evidence, is it not if we have to go to court? But I called Samsung, they said the phone if it does not have water damage they send it back to the carrier as a refurbish phone and they sell them or use as warranty replacement. This company got me messed up what can I do from here? We need to do something. I have been with them 8 years never had a problem replacing phones, until now and they are just saying this is what we have you are stuck with the bill and we can set up payment arrangement. Does this look like a port you can still charge the phone with and use? No, they are not looking at the issue! Does this look like a port you can still use to charge a phone? [protected]@gmail.com Email me!

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1:21 pm EDT
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T-Mobile USA fraudulent charges

3 charges over about as many days that are fraudulent. When I called their phone number it was an automated system that didn't even give a company name, so I knew it was fraud. Seemed like it was for pre-paid phones. This company is NOT T-Mobile. I have their service and for over a decade now have had no problems with them. They were still in pending status, so the bank must have known something wasn't right because at least one should have cleared in that amount of time. I had to dispute the charges so those funds could be released back into my bank account and now I have to wait for 1-3 days before I will have a new debit card so I can have access to my own money. Totally screws up everything for my week now because of thieves.

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4:25 pm EDT
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T-Mobile USA ditch and switch

They are awful. Do not use tmobile. When I switched to t-mobile from sprint. They tell you they will reimburse your for your final bill. We traded in our old phones and they put a credit on our account for the old phones. My final bill from sprint was $962. My submission has been denied twice (Rep at the tmobile store submitted) from tmobile to get my reimbursement. When I finally called customer care now 3 months later, they tell me that I will not get back 962, but the amount that is left from deducting the trade in on our phones... Woah woah woah what?!?!?!?!?!? No one told us that! Now here I am about to be taken to collections from sprint for almost 1000 and I will only get back 4 hundred something. No one told us that! If I would've know that I never would have switched. And what is worse I was on the phone with tmobile for 2 days, 5 different people told me 5 different things and 5 different people to call. In the end, they told me there is nothing they can do about it. Wow! Screw you t-mobile!

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8:55 pm EDT
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T-Mobile USA voluntary cell service

I have replaced several phones due to a variety of reasons, but I must say that service disruption is at the top of the list! The most recent replacement that I have gotten does not load my email, which plays a huge role in my life, seeing that I use it for work! (Over 200 emails a day) just this past weekend, a client of mine was stuck overseas for 2 days! In frankfurt! All because he couldn't get a hold of the person that helped get him there! Due to this faulty network, that seems to be on a voluntary basis! I am now in debt to the company that I work for, $2, 452 and some change, because that is how much a one way business class seat costs from there back to seattle! I tried to reasonably handle it with the agent, and his supervisor, but it seems that everyone is to busy maintaing a quote or trying to make a sale. I don't expect t mobile to pay my debt are anything, like lets be real; that's just not how this skeam gets down. (All though it is all their fault!) but after being told that I could have a $102.00 credit, and then transferred all around their office just to be told by some other clown trying to play supervisor, that that wasn't something that was said brought me to complete halt. Because at that point I realized that t mobile's call centers are actually fulfilled with a squad of monkeys! I have been going back and forth with the exact same nonesense, and life's just too short for that. My even bigger complaint is, who the heck hires these people? Please let me know, cause I could for sure run one of these locations, it wouldn't be hard at all; just pick up the phone, transfer it to you, you transfer it back to me, i'll put them on hold for 10 minutes, transfer it back to you... And then we will flip this coin to figure out who has to say "sorry, but no" to the person on hold. I just want to know if there is actually someone professional running the whole company itself, because there's noway it's just 611 that handles everything.

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Bad Choice 223
St Louis, US
Aug 28, 2014 7:09 am EDT

I wish we had more choices other than bad or worse.

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bnb1031
Des Moines, US
Apr 28, 2014 11:00 pm EDT
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I was denied a new account from T Mobile with a credit score of 709 because a "criminal record was found". Is this even legal? I had a misdemeanor conviction in 1980. Criminal records aren't part of a credit report.

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vinh lo
, US
Apr 18, 2013 3:56 pm EDT
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t mobile overchage my acount for a year about 70$. when i call them to complaint, they return 9$ and they did not explain why

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Rancan
, US
Oct 25, 2012 7:47 am EDT

Tmobile charged me for two calls to ClickGen, which I did not do, telling me It was a buy for a service or ringtone.

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tarra edwards
White Plains, US
Oct 20, 2011 1:06 am EDT

i cancelled my account with tmobile because of false charges and they continue to bill me even thow i no longer have a account

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lanagoodwin
, US
Oct 26, 2009 9:51 pm EDT

The manager of the county line store in jackson mississippi is the most unprofessional and rudest person I have ever dealt with in my life! Very rude to customers! Definately does not know how to deal with the public at all! And not only that I was just plain lied to!

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Gena Simmons
Fort Mohave, US
Apr 11, 2011 5:19 pm EDT
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Oh yes, Didn't you know being rude is a prereqisite with TMobile.

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7:18 pm EDT

T-Mobile USA incorrect billing

T-Mobile will provide pricing information on services but once I make any changes to my account the billing amounts are much higher than previous given. My phone bills have been in the $46 range for an extended period of time. I added $20 of services and my bill increased to $92 per month. After speaking with various reps a specialist & I agreed upon a plan that would be $66 per month but would have more data. I verified each and every charge with the rep regarding the $66 phone bill. The next day I had to called back to find out why I no longer had Internet & Email services. That problem was easily fixed. Everything seemed OK until I saw my statement. Now that expected $66 bill is $92. Upon calling I am informed that my corporate discount in only available on the broad band device and no longer valid on the phone services, unlike our previous discussion. This means the discount is only on the $10 device and not on the device & phone plan as promised. Yet my sister has the same corporate discount on her statement and it's the same plan. Remember that I added $20 of services to a $46 plan and yet I'm the only one that expect my statements to be in the $66 range. I brought over all of my family to T-Mobile and am extremely disappoint with them regarding this. I've been with T-Mobile since 2002 and every single time I update a phone my account gets screwed up. I'm not alone - same thing with a couple of co-workers. The only reason I brought a new phone is that my old phone broke. I brought an low budget phone because I'm on a fixed modest income. I will be checking into my options with other cell services providers as well as calling T-Mobile regularly to verify the mystery billing surprise of the month. A big thumps down to T-Mobile!

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T-Mobile USA Customer Reviews Overview

T-Mobile is a well-known mobile network provider in the United States. The company has received a lot of positive reviews from its customers. One of the most significant advantages of T-Mobile is its affordable pricing plans. Customers can choose from a variety of plans that suit their needs and budget.

Another positive aspect of T-Mobile is its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any issues they may have. Customers have praised T-Mobile for its prompt and efficient customer service.

T-Mobile also offers a wide range of devices, including the latest smartphones and tablets. Customers can purchase devices outright or on a payment plan. The company also offers trade-in options for customers who want to upgrade their devices.

T-Mobile's network coverage has also received positive reviews. The company has invested heavily in expanding its network coverage, and customers have reported good signal strength and fast data speeds.

Overall, T-Mobile is a highly recommended mobile network provider. Its affordable pricing plans, excellent customer service, wide range of devices, and good network coverage make it a popular choice among customers.

T-Mobile USA In-depth Review

Overall Rating: T-Mobile USA is a top-notch mobile service provider that offers a wide range of features and benefits to its customers. With its excellent customer service, extensive network coverage, competitive pricing and plans, diverse device selection, fast data speeds, and convenient billing and payment options, T-Mobile USA stands out among its competitors.

Customer Service: T-Mobile USA's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist customers with any issues or inquiries. Whether it's through phone support, online chat, or in-store assistance, T-Mobile USA ensures that their customers receive prompt and satisfactory service.

Network Coverage: T-Mobile USA boasts an extensive network coverage that spans across the country. Their network reliability and stability are commendable, providing customers with consistent and uninterrupted connectivity. However, in some remote or rural areas, the network coverage may be slightly weaker compared to other providers.

Pricing and Plans: T-Mobile USA offers competitive pricing and plans that cater to various customer needs. Their plans are flexible and affordable, providing customers with options for unlimited talk, text, and data. Additionally, T-Mobile USA frequently introduces special promotions and discounts, making their plans even more enticing.

Device Selection: T-Mobile USA offers a wide range of devices, including the latest smartphones, tablets, and wearable technology. Customers can choose from various brands and models, ensuring that they find a device that suits their preferences and requirements.

Data Speeds: T-Mobile USA provides fast data speeds, allowing customers to browse the internet, stream videos, and download files quickly and efficiently. Their network infrastructure and technology advancements contribute to a seamless and enjoyable online experience.

International Roaming: T-Mobile USA offers excellent international roaming services. Customers can enjoy affordable rates for calls, texts, and data usage while traveling abroad. With T-Mobile USA, staying connected internationally is convenient and hassle-free.

Additional Features and Services: T-Mobile USA offers a range of additional features and services, such as Wi-Fi calling, visual voicemail, mobile hotspot, and device insurance. These features enhance the overall user experience and provide added convenience and peace of mind.

Billing and Payment Options: T-Mobile USA provides customers with convenient billing and payment options. Customers can choose to receive their bills electronically, manage their accounts online, and make payments through various methods, including credit cards, bank transfers, and automatic payments.

Ease of Use (Website and App): T-Mobile USA's website and mobile app are user-friendly and intuitive. Customers can easily navigate through the website to access account information, view and pay bills, manage services, and explore available offers. The mobile app offers similar functionality, allowing customers to conveniently manage their accounts on the go.

Transparency and Communication: T-Mobile USA excels in transparency and communication. They provide clear and detailed information about their plans, pricing, and terms of service. Additionally, T-Mobile USA keeps customers informed about network updates, promotions, and any potential disruptions through various communication channels.

Reliability and Stability: T-Mobile USA's network is reliable and stable, ensuring consistent connectivity for customers. Their infrastructure investments and continuous network improvements contribute to a reliable service that customers can depend on.

Customer Satisfaction: T-Mobile USA has a high level of customer satisfaction. Their commitment to providing excellent customer service, reliable network coverage, and competitive pricing has earned them a loyal customer base. Customers appreciate the value and quality of service they receive from T-Mobile USA.

Comparison with Competitors: When compared to its competitors, T-Mobile USA stands out for its exceptional customer service, extensive network coverage, and competitive pricing. While some competitors may offer stronger coverage in certain areas, T-Mobile USA's overall package of features and benefits makes it a strong contender in the market.

Pros and Cons:

  • Pros: Excellent customer service, extensive network coverage, competitive pricing, diverse device selection, fast data speeds, convenient billing and payment options, user-friendly website and app, transparent communication, reliable service, high customer satisfaction.
  • Cons: Slightly weaker network coverage in remote or rural areas compared to some competitors.

Recommendations and Conclusion: Overall, T-Mobile USA is highly recommended for individuals and families looking for a reliable and feature-rich mobile service provider. With its exceptional customer service, extensive network coverage, competitive pricing, and diverse device selection, T-Mobile USA offers a comprehensive package that meets the needs of a wide range of customers. Whether it's for personal or business use, T-Mobile USA delivers a satisfying mobile experience.

How to file a complaint about T-Mobile USA?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with T-Mobile USA. Make it specific and clear, such as "Incorrect Billing Charges by T-Mobile" or "Poor Customer Service at T-Mobile Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with T-Mobile USA. Include key areas such as:

  • Service Issues: Mention any problems with mobile service, such as poor signal, dropped calls, or data issues.
  • Billing Disputes: Describe any discrepancies in your bill or unauthorized charges.
  • Customer Service: Share your interactions with customer service representatives, including any unhelpful or rude behavior.
  • Product Concerns: Discuss any issues with devices or accessories purchased from T-Mobile.
  • Contract and Policy Disputes: Explain any disagreements over contract terms, cancellation fees, or policy misunderstandings.

Include relevant transaction information, the nature of the issue, steps taken to resolve it, and the company's response. Explain how the issue has personally affected you, such as financial loss or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred. In the 'Desired Outcome' field, clearly state the resolution you are seeking from T-Mobile USA, whether it be a refund, exchange, or other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from T-Mobile USA representatives addressing your concerns.

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Contact T-Mobile USA customer service

Phone numbers

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Website

www.t-mobile.com

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