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On December 8th, 2008 T-mobile charged me twice for my December bill. I called on the 9th when i noticed what happened and i immediately called customer care.
After speaking with the customer care representative i was told that i would have a full refund for the second charge returned to my account in 5-7 business days.
i waited a week and still no money, i then called again on the 18th of December and was told by both the representative and supervisor that there was no refund report filed and that the money was put as credit towards my account.
i told them that i did not want or ask for it to be credit towards my next bill and that i was told i would get a refund of my money. The supervisor told me that it was not possible to get my money back and that there was nothing she could do to give me a refund?
i hung up and called back this time speaking with a different rep. she said there was a refund posted on my account but it was not filed, she then filed the refund and told me i should receive my money in 3-5 days, so now i am waiting till monday and if not i will call again.
How is it that T-mobile made the mistake of charging me twice for my bill and now there is nothing they can do to give it back? its rediculous.
The complaint has been investigated and resolved to the customer’s satisfaction.
Just to add to the mix I am trying to fix my credit rating and T Mobile have not helped by billing me twice which means in my case a returned direct debit.
I only just noticed but unable to find the number to call so far.
i agree they did the same thing to me. billed me twice and made my account negative and theyre excuse was that i made 2 transaction at 2 diff location 1 on my regular 110 monthly bill and the other one for 430dollars and they did not refund my omney and they said that i will be credited, and now this month sep 2011 they billed me twice without letting me know c ause they said they would they change the billing dates. not my problem. i wanna SUE tmobile for bridge of contract since i read the fine prints of my contract saying they have no right to change my billing without them letting me know first.
Tmobile charged me once for my new phone that was bad so I called to get a new one. But they had to charge me for the new phone, so I told them to put it on the bill and not my card but they did any ways causing me to almost have over draft fees. So I called then again and they asked me to send them a fax of my bank statement showing I got charged so I did, and they said they will give me a call when they put the money back a day later. They finally called saying they put the money back so I checked and they pulled more money out. So they charged me three times for the phone and no money back so far.
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did u evr get your money back? im in the same procceess now and if they dont give me my refund theyre gonna know who i am. i needed that money and they just took it without permission. unacceptable. so what happened now?