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3.5 40 Reviews

Systweak Software Complaints Summary

25 Resolved
15 Unresolved
Our verdict: With a good resolution rate, Systweak Software generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Systweak Software reviews & complaints 40

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Newest Systweak Software reviews & complaints

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7:23 am EST
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Systweak Software not satisfied with the purchases

My PC has been receiving marketing scam alert - low disk space - from Systweak, enticing me to purchase CleanRegPro for $14.95, which I did purchase on Nov 9. However within the same day after download the CleanRegPro, I kept on receiving the same alert scam, then I called the 1-800 number. I was told that I have to buy another one - called Advanced System Optimizer in order to clean different things on my PC. I was told that the charges was $29.95. However when I received the credit card statement, I was charged by $33.54 on Nov 10 2013 and $14.95 on Nov 9 2013, the amount was different from what I was told.in fact the Advanced System Optimizer covers the same cleaning of CleanRegPro. It doesn't make sense why I have to pay $14.95 for the CleanReg Pro where it is covered by Advanced System Optimizer. Thinking that my PC should have been speed up after the two purchases, but in fact it is about the same efficiency even after the 'clean up'. The fact is now my PC has been keeping on receiving the same scam alert - low disk space when every time I turn on my PC and it appears every 15 minutes. This led me to believe that the alert is a marketing scam, leading consumers to buy their software one after one, on and on. Since my PC is at the same speed even after the 'clean up', and kept on being on alert for the same scam message - low disk space, I am not totally satisfied with the purchases. I want to have 100% refund of the total amount that I paid, for $48.49 to my credit card account. Please let me know how can I delete the annoying scam messages.
Tsan Yuk Cheng (e-mail: [protected]@gmail.com)

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Benito Lao
, US
Dec 22, 2015 1:43 pm EST

To systweaksoftware, I paid a 6 months subcripstion with your program last month but I have the same problem with my Mac computer. It is still slow and I wanted to talk to one of your tecnician but I cant locate the telephone number. Please email me back your contact number.
Thanks

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Suprdav
Halifax, CA
Feb 21, 2014 3:01 pm EST

Unauthorized charges on credit card of $41.75 and $15.39 Jan. 29, 2014. I did not order software from this company or give credit card info. Bank is investigating.

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george w. thornton
Lititz, US
Feb 21, 2014 8:00 am EST
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I'm sorry to say that i'm not happy with advanced system optimizer 3. I would like to cancel my subscription.

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Albert Gers
, ES
Jan 03, 2014 9:10 am EST
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Sincé I bought Reglean Pro (versión registered 6.21.65.2763) with ref [protected] and more tan 3.000 errors are detected but I forgot my key and it's imposible to work zwith ''advanced system optmizer''
I suppose that my key was 00IHJ8-J1 DPCA-EKAWGJ-WPE8PB
I probably made a wrong anotation of the key? Please, tell me how to receive the correct one?
Albert Gers c/José Saramago nbr 2 door 3F in 18320 (SP) Santa Fe Granada in spain
my phone nbr [protected] my e-mail Albert-gers@hotmail.com
many thanks for your help and regards
A.Gers

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3:40 pm EDT
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Systweak Software charged twice doesn't even work

I was charged 2 times for this cleaning the computer product. It doesn't work and I want my money back as soon as possible.
One charge was 09/19/2013 and the other 10/01/2013. The two referenc numbers are as follows:

09/19/2013: 242036086049BBVWB
10/01/2013: 24203608K04A72KAJ
I feel I have been ripped off big time

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Update by pattiglenn
Oct 14, 2013 1:16 pm EDT

My order numbers are as follows: [protected] and [protected]. I have been in contact with your support team. As you mention...no questions asked 30 days money back...this is not the case. They have written me to ask me details as to why I want my money back instead of processing my refund. So now another day is wasted because they need to know why I want a refund. I just want my refund..no questions asked! But I did reply with the reasons...one your products do not work and two all they keep asking for is more money! You can't even say "quit" because it goes right back to the money screen. I have already UN-INSTALLED these 2 products and just want my money back. PLEASE!

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3:04 pm EDT
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Systweak Software WAS CHARGED TWO TIMES FOR SAME PRODUCT

I was trying to get the activation key and was sent back to the beginning of the check out page and was ask to feel it out again and now I paid twice for the same product. you will notice on the reference number: [protected] and [protected] or the same products. and I did not intend to get them twice. I only need it for my computer. not to pay for it twice.

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Update by Lawrence H Tyrone
Aug 11, 2013 3:07 pm EDT

I just want the one overpaid payment to go back to m PayPal account.

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Wellecomme
, NL
Nov 05, 2016 12:14 pm EDT
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Uw cleverbridge-referentienummer: [protected]

Betalingsgegevens
We hebben uw betaling via iDEAL ontvangen.
Uw producten
Aantal Productnaam Levering
1 Advanced Driver Updater elektronisch

Downloaden
Your License Key:
[protected]

The program will be registered.
U bent geabonneerd op een product waarvoor meerdere betalingen zijn verschuldigd.
De volgende betaling van € 24, 14 is verschuldigd op [protected]
1 Include Special Disk Cleaning Tools Electronic

Downloaden
Please download Include Special Disk Cleaning Tools by clicking the download link above.

This version is the full, pre-registered version. You don't need a license key to activate it.

This is not true I have to buy a new license

U bent geabonneerd op een product waarvoor meerdere betalingen zijn verschuldigd.
De volgende betaling van € 11, 50 is verschuldigd op [protected]

E-mail: support@systweak.com

Ondersteuning voor betalingen en orders
Als u vragen hebt over betalingen of orders, neem dan contact op met de cleverbridge klantenservice.

Met vriendelijke groet,
cleverbridge Klantenservice
cleverbridge AG
Gereonstr. [protected] Keulen - Duitsland
Management: Christian Blume, Reinhard Wille, Martin Trzaskalik, Craig Vodnik
Voorzitter van de Raad van Commissarissen: Dr. Michael Inhester
Rechtbank voor registratie: HRB 58900 - Kantongerecht van Keulen

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11:32 am EDT
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Systweak Software request for $39.90 refund

My VISA account was charged $39.90 on 6/16/13 for something that I did not intend to order. It was set forth as a trial and I did not realize that I would be charged for something I do not have included in my programs. The only Systweak program in my computer is the Photo Shop which I cannot use.
Please issue me a credit for $39.90 at your earliest convenience. Thank you.

[protected]@verizon.net

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sweetnanna53
Wharton, US
May 11, 2014 10:40 pm EDT

I purchased your product a while Back. I lost alot of information on my last computer. Please help me!

Kathy Vavrecka -sweetnanna53@yahoo.com.

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sweetnanna53
Wharton, US
May 08, 2014 6:00 pm EDT

I have waited for a while I had to buy a new computer I could use that 39.90 very much Please help!

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sweetnanna53
Wharton, US
Dec 02, 2013 2:38 pm EST

I ordered that plan I wasn't impressed by it I am not Happy with it I want a refund.
I am not using it my computer died on me so I don't need it any more.. All I can say is please refund my money.
It has been 10 days
Thanks. Kathy-sweetnanna53@yahoo.com Wharton, Texas

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richard spelker
Salem, US
Sep 24, 2013 5:19 pm EDT

I Richard $pelker purchased a program to fix my computer and it did not do the job and I want my money returned to me.

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5:26 pm EDT
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Systweak Software licence key

Ref. invoice n. AKD-[protected] dd. 02/04/2013 Cleverbridge AG Koeln - ref . n. [protected]

Dear Sirs, during the last month of April (see the above mentioned invoice) I bought 1 RegClean Pro (electronic), 2 Free PhotoStudio and 3 include Special Disk Cleaning Tools (total amount Euro 33, 63 paid with my credit card).
As I did not receive (maybe I lost it!) the Licence Key usesful to clean my computer from mistakes or errors, I ask you please to send me, as soon as possible, the items I bought.
Thank you in advance. Very trully yours.
Piergiorgio Sangiorgi

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Jean-Paul Roy
Gatineau, CA
Mar 19, 2013 12:08 pm EDT

First in 3 week I buy the system twice due to a code error and it is again the same problem, the code is never correct so I want to be refund for this error because I can not use your system. Ref number for 2013-02-21 ([protected]) and 3013-03-19([protected])

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George Barnett
Ogden, US
Aug 12, 2012 12:36 am EDT

On 8/3/2012, I paid, via your Systweak web page, $29.95 for Program 'RegClean Pro' $9, 95 for 'Include Special Disk Cleaning Tools, and Free PhotoStudio, with an American Express Card >1001, and I never recieved Download nor E-mail notification. I did receive a Reference number: [protected] and an Invoice number: AKD-[protected]. I have received the clean-up program, but it will not allow me to use the program, just replies for a new membership payment (even lower than what I paid). Please advise via E-mail barnet820@comcast.net, or letter to address: George Barnett, 820 Canyon Road, Ogden, Utah - 84404. Thank you!

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4:41 am EDT
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Systweak Software - fraud and scam of anti-malware products

I purchased Systweak this week and have not been able to access online. It pops up when I'm doing other tasks and will not let me close. Nor will it accept the registry code that they sent me via email when I registered. I can't use it, and I can't escape it. I have asked for a refund and instead have received another registry number. I am not going to use...

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10:45 am EST
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Systweak Software non livraison de logiciels achetés

achat du logiciel:Regcleanpro ref:[protected]--Advanced driver update ref:[protected]--advanced system protector ref423332735
cleanburgeschhekout ref:333055 ces 4 logiciels ont été acheté par prélèvements sur mon compte bancaire le 22 02 2013 en
deux montants 33, 22 € et 23, 74 € depuis je n'ai pas de nouvelle de ces logiciels.

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Nadouce
, FR
Jun 19, 2019 2:48 am EDT

Bonjour

J’ été débitée sur mon compte bancaire (CB) d’un montant de 59, 52 euro (CB)
Je ne me souviens pas d’avoir commandé

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1:41 am EST
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Systweak Software fraud +unprofessional actions

I believe that"systweak" took advantage of a person (me) in a compromised state. I was experiencing trouble with internet explorerdisconnecting. This started in 12/12, the problem was never addressed. Being disabled I forgot that I had called or I never called again, this cost over $300. As stated my only income is ssdi I called the systweak again after insomnia and overmedication, and sold so much that it is going to put me on the street! I hope you believe that the business model of any co. Should never be to destroy someones life. After all this time my computer is not right. Internet explorer still drops, and I believe sysweak has a deal with google because I cannot att.net (my provider). I have spent just under $800 since december on systweak.

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12:30 pm EST
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Systweak Software 5 unauthoized charges

Unauthorized chages:
02 / 04 systweak koeln $29. 95
02 / 04 systweak koeln $29. 95
02 / 04 systweak koeln $29. 95
02 / 07 systweak koeln $29. 95
02 / 07 systweak koeln &14. 95

E

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Update by marysgold
Feb 23, 2013 12:38 pm EST

I have inadvertly typed the wrong city.
IT SHOULD READ: MILTON, NY 12547.

I INADVERTLY MISSPELLED MY ADDRESS.
IT SHOULD READ MILTON, NY 12547 (NOT UNMILTON)

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James Chubb
Southfield, US
Feb 26, 2013 2:44 pm EST
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Paid 29. 95 for computer register cleaner. My money was taken but the program never downloaded. Any attempt to use the program, only brought up another screen to pay again. Can never contact by phone / [protected] / [protected].

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James Chubb
Southfield, US
Mar 02, 2013 10:10 pm EST
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I registered the product by putting in the product code. The product would not perform after that, but would go to a screen for me to purchase the product again.

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Lorethia Roberts
South Riding, US
Feb 23, 2013 1:34 pm EST

I just started taking SENSA and have only used it for a few days. The first thing I noticed was that beneath my eyes were swollen and I got fine bumps around my eyes. At first I thought it was due to a switch in makeup; then I started to itch fiercely and got bumps on my neck and stomach where no makeup is applied and I started to question what I had done differently and yes, the SENSA was the only thing. After having read other reviews on this and realizing I had some of the same symptons, I now know it was the SENSA. I am done with that product. It was a free trial, but how many of us know that we should be skeptical of "free". I had to pay shipping on the product to get it, which wasn't that much, but now I have to pay shipping to send it back. I was not told at the time I ordered it, that I would have to send back the unused portion in order not to be billed the $89. I am all too glad to send it back and for those of you who are using it, "Stop!" and if you are considering it, "Don't". I'm just glad I found out about the side effects before I had some serious health issues. There is no quick fix to losing weight. We want it to be, but watching our diet and exercising is what we have to do.

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12:52 am EST
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Systweak Software charges on cc

I have charges on my credit card that I did not purchase anything from this company for any computer software ever before want refund! There is 2 of them! 44.95 and 1.53.

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BARRY MOSS
DERBYSHIRE, GB
Nov 14, 2013 6:04 pm EST

I PURCHASED THE PRODUCT ONLINE AND I RECIEVED MY CREDIT CARD STATMENT ON THE 12 OCT 2013, BUT i still do not have it on my computer. It cost me £31:67 what can I do i need help.

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julia diehl
Buffalo, US
May 28, 2013 9:58 am EDT

There is a charge showing on my credit card bill for. What is going on $39.90 dated 04/20/2013. This was never agreed to. Also showing on the same bill is another charge for $39.90 dated 05/02/2013, plus $248.00 dated 05/02/2013. What is going on? Please make the proper adjustment to my bill as I know have been over charged for the service received.

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Martin McGettigan
, IE
May 06, 2013 6:51 am EDT

My mother has a charge on her credit card from this site. Me or anyone in the family never purchased anything from here. On the statement it says systweak koeln due and its amount was €33.62, I would like to get a refund

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8:25 pm EST
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Systweak Software want refund back

I had purches a antivirus software from systweak and it was subpose to clean my computer it did not do what it was subpose to do and I want my money back. Referance number [protected]

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ivolyn james
Brooklyn, US
Feb 09, 2013 1:00 pm EST

i do not know much about computer and how to install the program. i would appreciate my refund since i might have to get a professional person to do it for me

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10:53 am EST
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Systweak Software they are fraudulent!!!

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This systweak.com microsoft partner gold ISV is on my computer and will not let go! I do NOT want this service. Especially since I have seen complaints about them charging people twice on their credit accounts! Please tell me how to get this systweak out of my computer~ I had NO problems UNTIL they came with their pop-up. I WILL report them to the Better Businesss Bureau, or where ever I need to to get them from contacting me! S

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Avinash Y
, US
Feb 04, 2016 4:10 am EST

Yes Systweak used to follow this practise and i don't who appointed them as microsoft partner, why to ask for money everytime even you don't have serious problems with your computer. Please don't pay a single bugs to these people.

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12:08 pm EST
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Systweak Software - unauthorized charges to my credit card

I have never heard of this company, yet was charged $39.90 to my Mastercard on 12/02/2012, plus a $.40 "foreign transaction fee". I would appreciate an immediate refund. My contact info is Anne Hedleston, [protected]@setio.org. Thank you.

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Systweak Software did not purchase software and $29.95 was billed to my account on 9/4/2012

Did not purchase software from systweak koeln and $29.95 was charged-to my account on 9/4/2012 plus $.90 cents fee! Would appreciate refund immediately! [protected]@yahoo.com

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Brian Symes
, CN
Aug 22, 2013 5:56 am EDT

Yes I cancelled after 10 days and requested a refund when systweak did nothing to improve my PC. Still no refund 6 weeks later & no reply's to my further refund requests. It seems the 30 day refund guarantee is not being honored at all. brian.symes@gmail.com

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Donna59
Bayonne, US
May 14, 2013 10:14 am EDT
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Charged $29.95 and then another $.90 for international transaction fee from SYSTWEAK KOELN and another fee of $29.95 fee processing from Cleverbridge AG Koeln. Put a complaint in with my bank and agreed to help find the culprit and prosecute.

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4:36 pm EDT
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Systweak Software unauthorised charge

I have been charged $18.59 for something (I don't know what) and it was not authorised. Please return this money immediately

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chazs
Barrie, CA
Sep 17, 2013 8:46 am EDT
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l tried their product and was not satisfied with results and notified them and am waiting for my 29.95 rebate which I was told would take 7 days. it has been 2 weeks n0 result

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mybad79vette
La Mesa, US
Sep 01, 2015 8:02 pm EDT

WHAT A LIE - don't plan on seeing a dime

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Phyllis Thrower
Norwich, GB
Jun 24, 2014 6:04 am EDT
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I wish to cancel Systweak please as I can not see what benefit it is to me, could I please have a refund of monies paid. Thank you for your help.
Phyllis Thrower

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Systweak Software visa scam

I've just checked my monthly bank statement and discovered charge from Systweak Inc., I've never bought anything from them so it is mystery for my how they've managed to charge my card, is there a way of getting refund now?

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Antoinette Schoen
Manatee, US
Dec 29, 2012 9:46 pm EST
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Overcharged five times for the same program. The fee was 29.95 for each copy.
The reference numbers are [protected], [protected], [protected], [protected], and [protected].
I am asking for a full refund.

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Fernando Bezares Dones
, PR
Jul 28, 2013 9:23 am EDT

This is cybernetic terrorism. I have to conmunicate with the FBI because I am the victim of narcotraficquers who assalted me and Systweak Inc..pops up in all my cybernetic conmunications aborting them. Systweak Inc. is criminal.
Prof. Fernando Bezares Dones

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kenny..woodruff
Iuka, US
Apr 08, 2013 4:13 pm EDT

I was told I would get my money back.SO IM ASKING PLEASE GIVE ME MY MONEY BACK. REFERENCE #[protected] this was a credit card.MY LOSS, RIGHT?kennywood1960@yahoo.com

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Systweak Software never received software

My computer started to develop some problems with registry and during start up I kept receiving different errors. I found systweak secure online store while searching solution for this and they’ve promised that their software will be able to fix this. Once I paid no software was delivered to me and in addition to that they’ve overcharged my card.

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donna bridges
Jacksonville, US
Mar 28, 2013 11:48 am EDT

I too purchased systweak ref#[protected] and received my key# but have never been able to access this system or received anything in mail mypurchase was 12/20/12
my name is Donna Bridges at jdbridges1@cebridge.net

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Toni Weiland
Wheat Ridge, US
Aug 02, 2012 4:36 pm EDT

I have paid tor Systweak. Cleverbridge [protected] . I never got to get in in my system, Please tell me how.

Toni Weiland
[protected]

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Systweak Software - unauthorized charges

I never used them before, but today while checking my bank statement I found 5 unauthorized charges: 02/04 systweak $29.95 02/04 systweak $29.95 02/04 systweak $29.95 02/07 systweak $29.95 02/07 systweak $14.95

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Systweak Software Purchasing policy and Procedures

I purchased Systweak's System Optimizer form a SAMMSOFT.com who sent me to the link to download the licensed version on Go.Zoombli.com. 28 days later I needed to again re-install the product, only to be informed by systweak that I did not purchase the extended download option and would need to re-purchase the product. This product seemed to be doing the job that I was looking for however now I can not draw my conclusion. If a person wishes to purchase this product be-warned of the pit falls and do your home work, which I will now do and should have done in the first place.

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paul43824
Fresno, US
Jul 07, 2014 3:05 pm EDT

All of a sudden I didn't have the program anymore. I need a new download.
invoice number AKD-[protected]
invoice date [protected]

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crisilton
Mobile, US
Sep 13, 2011 4:41 pm EDT

Advanced System Optimizer - beware of the automatic renewal tab, here is my tale. I purchased ASO in Se 2010, and I guess ticked the box to have automatic renewals sent to me. One year later they sent me a note thanking me for my renewal purchase and enclosing the invoice. As I did not want the program as I found a free one, I wrote them and was initially told no, you signed up for automatic renewals, your payment is final. I called the credit card company and they said, this is a common mistake consumers make, but that they were powerless to reverse the charges as I had signed a renewal contract. I wrote the company again saying while technically they were correct, it was bad PR to charge a customer that no longer desired the product. Amazingly they credited my account. Morale of the story, be careful about the automatic renewal options. Thank you!

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Systweak Software bad software (bugged)

I have bought three products from Systweak's, Advanced Vista Optimizer, Advanced System Protection, Advanced System Optimizer. All three seemed to function tell I noticed my desk top icons disappearing and having to re-load Adobe Flash every time I did an optimize. At first Systweak's answered all e-mail that was sent to tech tell I started questioning their software code and who was writing the software.. I have had to re-download the above software's at least 4 times. Systweak's answer to a problem is a link to a better version of the software, All-n-All it might fix the bugs you complained about, But then you are dealing with a whole new problem..in 15+ years of computer work, I have never had to deal with software that is infested with bugs; Ok, I forgot Micro$oft.. Back to the issue, Systweak's has not answered my email since I p — them off questioning the writers of the software, And the "will pay $ for reviews" I just want to warn other of this software, And to stay away from what seems to be BATA being sold as A grade..

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wales10
Newtown, GB
Jun 11, 2011 3:06 pm EDT
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I had a cold call this morning from India. The woman calling said she had been notified we'd had some pc problems. We have been dealing a lot with BT re our broadband recently and have had several calls from India to try and solve the problem, so I initially thought this was another. The caller asked me to boot up my pc and then talked me through some procedures to look at lists of pc generated error messages. She then said she could fix these errors but I would need to let her take control of pc. At this stage (rather late I know) alarm bells did start to ring, but I thought if I was sitting in front of the screen and observing what she did, I could call a halt at any stage. To cut a long story short, it soon became obvious that she was selling a Systweak package. At the point where she took me to the payment page I called an abrupt halt to the proceedings and she hung up. I had to download an uninstaller to get rid of the desktop icons she'd left me with as I was unable to uninstall using Windows Uninstaller. What a scam! Don't be taken in as I was!

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