Complaint Rating:

We ordered flowers and chocolates, Hedghog chocolates. That was fine. We paid on Visa. The delivery came and they substituted Alcohol chocolate covered Cherries. My wife has cancer and is taking chemo therapy. She cannot have alcolhol. And anyway, no where on the order form did they have that chocolate. She wanted the ones we ordered and had been so angry, we don't even know anyone to give them to that she threw them away, what would you have done in this situation I ask, and so we sent an email and got no satisfaction for the order yet. If they are going to switch an order they should call and get permission first, in case of allergies too. Maybe they will read this and do the right thing for my wife. She is still pissed and will not let me order through Bloomex again. Her mother in law got hers correctly from them.