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4.2 5 Reviews

SwissWatchExpo.com Complaints Summary

4 Resolved
1 Unresolved
Our verdict: Expect excellent service from SwissWatchExpo.com. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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SwissWatchExpo.com reviews & complaints 5

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Newest SwissWatchExpo.com reviews & complaints

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11:57 am EDT
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SwissWatchExpo.com unethical behavior - they got my money but refuse to send me the watch or a refund.

I have placed a order for a watch with "Swiss Watch Expo" on 5/15 and transferred $5516.30 to their account on the same day.
The Merchant recognizes money was received in their account but says they were expecting a "Federal Wire Transfer" and not an "ACH transfer". Because of that, they refused to send the watch and are also refusing to send my money back.
Swiss Watch Expo claims the only way for me to have my money back is to recall the transfer with my bank.
I have spent several hours discussing the issue with my bank (over the phone and at agency). My bank informed me they are unable to process such recall and redirected me to fraud/dispute departments.
I have tried all I could with my bank to recall the transfer and had not had success in triggering a transfer reversal.
Swiss Watch Expo is refusing any other resolution other than the transfer reversal.
As of today, 5/23/2019, SWE is in possession of my funds ($5516.30) without being entitled to.

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Update: 8/10/2019: Issue is resolved - SWE has paid me back.

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NurseJerry
, US
Apr 18, 2022 6:06 am EDT

Did you buy of from their website or thru 3rd party like Facebook?

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9:13 am EDT
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SwissWatchExpo.com omega seamaster watch

Several years ago I purchased an Omega Seamaster watch from this company thru Ebay and everything looked fine.
Recently, when I went to an Omega dealer for service, I learned that the serial number was erased! Which means, it was an stolen watch!
Of course, Ebay is not able to do anything because they no longer have a record of this transaction since it was over 3 years ago.
If you buy a watch from this Company (Which I do not recommend) have it checked immediately. Perhaps, you will be able to get your money back.

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5:12 pm EDT
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SwissWatchExpo.com Misleading terms

Absolutely terrible experience with this company. I purchased a $6000 cartier watch over the phone. The man that I spoke to over the phone seemed pretty smug from the beginning, which should of been my first indication that this is not a good company to do business with. I asked what the return policy was, since I had never seen the watch before. The man that I spoke to said that returns were easy and that I would be responsible for the return shipping fee. Upon receiving the watch, I decided that the look was not for me. Within 2 day of receiving it, my husband called to get a return authorization, at which point, we were notified that there would be a 3% restocking fee. Why was this never mentioned over the phone when I specifically asked about the return policy? When my husband called and inquired about the 3% over the phone, the same man who sold me the watch blatantly lied and told my husband that he did tell me about the restocking fee, but that maybe I didn't hear him because I "talked over him a lot." I am shocked that a company like this is still in business. They have zero customer service and are flat out rude. I would never do business with this company again for any reason and I highly recommend that others due the same. There are too many other companies out there that will give outstanding customer service, which is how it should be when spending thousands of dollars!

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Is SwissWatchExpo.com legit?

Our verdict: SwissWatchExpo.com's legitimacy, as determined by Complaints Board, strikes a balance between trust and caution. This nuanced position suggests that while SwissWatchExpo.com may operate with some level of legitimacy, users are strongly advised to undertake their own verification processes, reinforcing the call for a cautious but informed interaction.

SwissWatchExpo.com earns 51% level of Trustworthiness

Average Trust Update: SwissWatchExpo.com assessed by Complaints board with 51% credibility. Caution advised for personal and financial details.

We found clear and detailed contact information for SwissWatchExpo.com. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 80% of 5 negative reviews, SwissWatchExpo.com is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

SwissWatchExpo.com has claimed the domain name for swisswatchexpo.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Swisswatchexpo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up SwissWatchExpo.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • SwissWatchExpo.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to SwissWatchExpo.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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9:32 pm EDT
Resolved
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SwissWatchExpo.com Deceptive Business Practice

I bought a Cartier watch thru EBAY with the description "Original Cartier Box and booklets". When the item arrive, the accompanying booklet is not for the model that I bought but for a different model. I called them to report that they send a different manual and Jake, the owner, said that they do not pay much attention about the booklet when they list the item on EBAY which I think is BS. So I left a negative feedbak on EBay and they retaliated by leaving a feedback that I am an extortionist and a liar.
I am attaching the correspondence between us for your conclusion.

HERE ARE THE CORRESPONDENSE.

Thu, October 28, 2010 3:05:33 PM
Re: swisswatchexpo sent a message about CARTIER-SANTOS GALBEE XL SS & 18K WATCH W20099C4 #[protected]
From: eBay Member: snkycat

Dear swisswatchexpo,

I received the item just 15 minutes ago and the enclosed manual is for Roadster not for the Santos Galbee.
Please advice.

Jimmy

Response No 1:

Re: swisswatchexpo sent a message about CARTIER-SANTOS GALBEE XL SS & 18K WATCH W20099C4 #[protected] Thu, October 28, 2010 3:11:26
From: eBay Member: swisswatchexpo

Dear snkycat,

Wow,

Jimmy, let me talk to our associate responsible for the shipping, I'll find out. Of course we'll find the manual and ship it to you.

I'm sorry for the inconvenience, but we'll resolve the issue in a timely manner.

Best,
Victoria

Response No 2:

Re: swisswatchexpo sent a message about CARTIER-SANTOS GALBEE XL SS & 18K WATCH W20099C4 #[protected] Thu, October 28, 2010 3:40:12 PM
From: eBay Member: swisswatchexpo
Dear snkycat,

I've checked the paperwork -- (and we have every box numbered in the office) -- you received the correct package.

I've spoke to Jake and he explained that as each Rolex comes with the paper certificate for this particular model/serial number (of course many of them lost and lot of pre-owned watches are sold without them), Cartier in many occasions are sold without the certificates, just general booklets which are "ORIGINAL CARTIER BOOKLETS" as described in the listing, but not necessary is about this model.

I actually opened several packages for other Cartier we have on sale, and the booklets have the description of 3-4 other models, not the one they came with. I've checked 5 different packages which we've bought from the different sources -- and mistake is not possible, each watch/package is labeled as soon as they arrive.

I hope that explains the booklet contents.

Best,

Victoria

- swisswatchexpo

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Rob Brown
Dover, GB
Nov 01, 2013 5:19 pm EDT

swisswatchexpo have done the same to me, stated original but in fact most parts were not original to the watch just Rolex service replacement. Sent me a far cheaper bracelet than the one they advertised then refused to put the matter right when told. Told me I had the right to return the watch for a refund (at my own expense) and also having paid over £1000 import duty. Stated that the watch had recently been serviced, if that were true why did it require a new main spring to keep it running? I tried my best to resolve the matter amicably but they were not interested.

J
J
js1993
, US
May 17, 2012 9:29 am EDT

Was the watch authentic beyond doubt?

ComplaintsBoard
P
1:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SwissWatchExpo.com Deceptive business practice

I bought a Cartier watch thru EBAY with the description "Original Cartier Box and booklets". When the item arrive, the accompanying booklet is not for the model that I bought but for a different model. I called them to report that they send a different manual and Jake, the owner, said that they do not pay much attention about the booklet when they list the item on EBAY which I thint is BS. So I left a negative feedbak to EBay and they retaliated by leaving a feedback that I am an extortionost and a liar.
I am attaching the correspondence between us four your conlusion.

HERE ARE THE CORRESPONDENSE.

Thu, October 28, 2010 3:05:33 PM
Re: swisswatchexpo sent a message about CARTIER-SANTOS GALBEE XL SS & 18K WATCH W20099C4 #[protected]
From: eBay Member: snkycat

Dear swisswatchexpo,

I received the item just 15 minutes ago and the enclosed manual is for Roadster not for the Santos Galbee.
Please advice.

Jimmy

Response No 1:

Re: swisswatchexpo sent a message about CARTIER-SANTOS GALBEE XL SS & 18K WATCH W20099C4 #[protected] Thu, October 28, 2010 3:11:26
From: eBay Member: swisswatchexpo

Dear snkycat,

Wow,

Jimmy, let me talk to our associate responsible for the shipping, I'll find out. Of course we'll find the manual and ship it to you.

I'm sorry for the inconvenience, but we'll resolve the issue in a timely manner.

Best,
Victoria

Response No 2:

Re: swisswatchexpo sent a message about CARTIER-SANTOS GALBEE XL SS & 18K WATCH W20099C4 #[protected] Thu, October 28, 2010 3:40:12 PM
From: eBay Member: swisswatchexpo
Dear snkycat,

I've checked the paperwork -- (and we have every box numbered in the office) -- you received the correct package.

I've spoke to Jake and he explained that as each Rolex comes with the paper certificate for this particular model/serial number (of course many of them lost and lot of pre-owned watches are sold without them), Cartier in many occasions are sold without the certificates, just general booklets which are "ORIGINAL CARTIER BOOKLETS" as described in the listing, but not necessary is about this model.

I actually opened several packages for other Cartier we have on sale, and the booklets have the description of 3-4 other models, not the one they came with. I've checked 5 different packages which we've bought from the different sources -- and mistake is not possible, each watch/package is labeled as soon as they arrive.

I hope that explains the booklet contents.

Best,

Victoria

- swisswatchexpo

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