Swarovski reviews and complaints 1
View all 146 complaintsSwarovski - sent me the wrong size ring and then blamed it on me
I wish I would have read these reviews before I purchased my ring off their website. Users are not exaggerating when they say their customer service is awful, and they absolutely will try to blame issues with their products or service on you.
I had tried on this ring in the store, but resisted purchasing. When I got home I decided I was going to purchase it after all off the website. I received the ring today, and it's clearly the wrong sized ring in perhaps the right box — It did not come sealed. It was literally just a ring in a Swarovski box with an unattached tag included inside the box.
So, first of all, unlike every other online retailer with chains of stores, the Swarovski online shop is not in any way connected to their retail store. You cannot buy something online and then return or exchange online. You have to pay to ship back the item. I called Swarovski and asked them to refund me for the shipping it would cost me for their error.
So you know what they told me, that I must be wrong because the item number on the box is the correct size. They in no way will even fathom the idea that a wrong-sized ring could have accidentally been shipped to me in the right box. It's all my fault even though I tried on the correct size ring in the store, and I know what it is supposed to fit like.
Lesson learned — I will never make a purchase from the Swarovski website again! And based on these reviews, sounds like the guarantee they told me about in the store on all of their jewelry and crystals is also a lie that they will not live up to. That makes me hesitant to buy from a store as well. I think I will just avoid Swarovski in general.
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Just lie there is not way that they will fathom that the wrong size ring could accidentally be shipped, there is no way you will fathom the idea that perhaps you accidentally ordered the wrong size ring.