Swap
reviews and complaints

I've ordered a jacket from this website www.swap.com and when it finally arrived it look nothing like pictures I saw! And it was also in a poor condition. I contacted www.swap.com customer service and asked for help. They said they wanted to see pictures so I sent them a photo and they agreed that there was a huge difference between what was shown on the website and what I received. They said I'll get a refund as soon as possible and asked me to give them some time. One week passed, then another one and there was no sign of my money. When I contacted them again they did not reply. What a terrible company to deal with!

I ordered some clothes from Swap a while ago. They had these really great discounts, but when I was charged I realized no discounts were applied. They said that it was a mistake on their website. So I contacted customer service and asked them to cancel my order. They promised to call me back later. Several days passed and no one from the company contacted me, so I decided to call them myself. They said that there was nothing they could do because items were already shipped. I did receive the clothes, quality was rather poor. I'm so disappointed. They never wanted to help me and never would call me, because they wanted to keep my money. Horrible!

I purchased some clothes from Swap while I was pregnant. But the items I received were horrible quality and sizes were incorrect. So I contacted Swap customer service in order to get a refund. They asked me to send everything back to them. I paid the return shipping fee and sent items back. I waited patiently, but heard nothing from them, so I decided to contact them to check if everything was fine. Their rep said that they did receive everything, but they cannot offer me a refund since the items were damaged. Absolute lie! I never even warn those clothes, because they were extremely small. After many hours of fighting with them I ended up getting a $10 refund. Absolutely ridiculous! Avoid this scam website!

I sent a box of baby clothes to sell to swap.com. It is said that it will be posted in 10-15 business days. They received my box on May 22. It is now July 1 and nothing has been posted. I emailed the first time and they said to give them another 5-7 days. After 10 days passed I emailed again and they said to give them another 1-3 days which now has been 9 days ago. This to me is horrible customer service and I will never use them nor recommend them to anyone.

Stay away from the website www.swap.com. I ordered some clothes for my son from them, but these jerks delivered completely different things and the size was too big for him. It was awful, ‘coz I already returned the order, but the seller continued to keep silence. I have no idea what to do now. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.
USA, , IL 60440

I bought some clothes for my daughter from the website www.swap.com. It was mentioned that the deliver was for free for the first order over $30. My order was $50 and I haven’t paid for the delivery, but these jerks charged me for it without my notice. This company is really bad and unprofessional, so share any info about them. But I won’t recommend this website.

I found the advertisement of the girl, who posted on the website www.swap.com that she wanted to sell her iPod. I contacted her and asked about the price. She told me that she wanted to get about $300. I agreed to transfer this sum, and she provided her phone number. I waited 3 weeks, but I still haven’t received the order. I decided to call her, but the phone number didn’t exist. She scammed me, as well as the moderators from this website refused to help me. Please, share this info.