Complaint Rating:

Company information:
Overnight Prints
California
United States
overnightprints.com

Overnight Prints has grown too fast for its own good. The majority of its products are good, but is fallen short of living up to its name. "Overnight" refers to the time of day that they print, not how fast they print. Only business cards and 4x6 postcards are printed in 1 day, everything else takes 3 days or more, and don't even think about getting envelopes, stamps, or t-shirts. This is a company that will do anything to make more money. If they stuck to what they were good at- postcards, greeting cards, and business cards- they would make a bundle and be able to provide a good service.

As is, Overnight Prints delays have quadrupled since they started offering more postcard sizes, bookmarks, and rack cards. Just to let you know, when you call in you are talking to someone in Las Vegas, if you call File Help or Reprints, they are in California, and most of the printing is done in Kentucky. This splitting of the company causes miscommunication and the people that answer your calls haven't got a clue as to what is really going on where decisions are made or where the production is happening.

It is also important to know that it is a small company handling thousands of orders a day, so don't think you are special, even if your order is over $500 with shipping- which is padded to the extreme to put more money in some rich guy's pockets- ONE GUY OWNS THE PRINTING SHOP, THE CUSTOMER SERVICE COMPANY, and THE ONLINE SERVICE. When you order from Overnight Prints, you are actually using 3 companies under one umbrella corporation, and communication between them SUCKS. Don't even think about getting a call back from a supervisor within a day, WON'T HAPPEN. Don't think that no one is picking up the phone, you're just waiting in a line longer than the one at the DMV.

Also, FREE SHIPPING iS BS- this is the crappiest delivery option available online. Overnight Prints makes good products for the most part, but their delivery sucks. As stated on their website, there is NO GUARANTEE ON TURNAROUND FOR BASIC GROUND SHIPPING- What a load of horse #$@#! They will get it to you, eventually, but it could take a month and its still on time according to their Terms of Service- and they will quote you on it.

There is a guarantee on turnaround, but if it is late the only way you will find out is if you track it yourself. They will never tell you if there is a problem, well, almost never. Overnight Prints is also not responsible for whatever you pay someone else to make up for them being late. I had to pay Kinko's more than twice what I paid Overnight Prints for absolute crap merchandise, BUT IT WAS ON TIME!!

Overnight Prints does somethings good, but what you would expect from their name is the thing they do the worst- OVERNIGHT- or moreover, anything fast. As the old saying goes, in service, you can get it fast, cheap, or good. Overnight Prints merchandise is relatively cheap for the quality, high quality most of the time, but rarely fast, and when they are fast, it's outrageously expensive. Don't Expect anything on time over the Holiday Season, that's for sure