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Grand Crowne Resorts
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2.2 29 Reviews

Grand Crowne Resorts Complaints Summary

9 Resolved
20 Unresolved
Our verdict: Engaging with Grand Crowne Resorts, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Grand Crowne Resorts reviews & complaints 29

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2:01 pm EDT
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Grand Crowne Resorts Rip off

They Bothered me till I agreed to do one of theie vacations and I picked pigeon forge cabin. The deal was to listen to their sales pitch.. When I picked my date the lady said ok that the dates I picked were ok but I had to pay a refundable deposit of 75 dollars. I had alread paid for the trip but agreed. Then they call back a week later saying it will be another 150 dollars because the last day of my stay was patriots day. Needless to say I asked for my money back the lady said no. So don't let these people scam anyone else.

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9:09 pm EDT
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Grand Crowne Resorts Timeshare fraud

In Nov 2008 we purchased a timeshare from Grand Crowne Resorts in Ambergris Caye Belize. At some time between then and now, Grand Crown parted ways without any notification to members. I am unable to receive services I have paid for. Since December 2010, I have attempted to call and email to arrange for my contracted week and cannot reach anyone.

What needs to occur for anyone to get what they paid for? Since my contract was written under Grand Crowne are they partially responsible? My contract originated with Grand Crowne and nothing was received transferring ownership from them.

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afterparty
, BZ
Apr 06, 2013 8:47 am EDT

Please supply more information about this event. We are preparing a IRS investigation into Grand Crowne Resorts in Ambergris Caye Belize.
organizationresponsibletourism@gmail.com

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10:23 pm EST
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Grand Crowne Resorts Misrepresentation

I went to sells presentation. A man told me that I could use cabins until the resort was finished free of charge ( a lie!). I could use 15 other facilitie free of charge (a lie!). The $800 dollars that I paid up front was all I owed for the next two years other than my monthly payments (a lie). I recieved an additional bill about 30 days later for over $400 for maintance fees. I was told that I could bank points for later use (a lie). You can only bank points for one year. I was told that I would recieve a free cruise, only if free means $500. I am now out for $2800 and the only way that I can stop bleeding money is to pawn it off on some other unluck smuck. I tried to sell it back to the resort and they will not buy it, because I have not paid for it in full.
Do not trust anything that this company says, record the conversation and read the entire 10 page contract.

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10:51 pm EDT
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Grand Crowne Resorts unathorized credit card charge

i recieved a call from grand crowne resorts/leisure selling cruises. I was told that i could purchase a cruise on my crerdit card with 30 days to cancel. when I got the paper work I called to cancel and I was told i needed to send all the paper work back to them and they would remove the $499.00 charge.I did as i was told and sent everything back and sent it certified mail so I have a tracking number. I sent the paperwork back on july 06 2010. the tracking number is [protected]. the charge was on my july statement. the credit card company called me and told me i was being charged for it. A carnival cruise by grand crowne resort, i called the number listed on the bill and it was a recording where a man named Dan harold said to leave a message, without any mention of being a business. no one ever called me back.

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10:15 am EST
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Grand Crowne Resorts Timeshares in Branson Missouri

I am putting this information on here for anyone thinking of purchasing a timeshare in Branson, Missouri. I went thru the usual come stay and tour with them in July of 2003. I did purchase a one bedroom timeshare for $8750.00, deposit of $875.00 dollars that day of July 19th 2003. When I seen the interest rate on the contract, it was 16.90 % which was outragious at that time. I went to my bank, took out a loan with a 6% interest and paid off the timeshare on August 18th, 2003 to save myself $8908.00 in finance charges. This would have made the total cost of the one bedroom, $18, 047.00 by the end of the finance period.So please read carefully the contract. I was told that I had 7 days worth of time to spend in the timeshare with my week being week 17 which is September1-August 1. Ask me have I ever gotten to use my timeshare that week in 7 years! NO, I HAVE NOT!
I have tried to have them rent my unit out, only to be told "NO ONE WANTS TO RENT THIS UNIT" yet every time I call to book a date, they have no openings! You want to know why? Because they are too busy putting the units up for promo units all year to sell more units! Therefore you, the owner who has paid in full, become a second class citizen! I tried to get them to let my son use my golf course privledges and that too became a major issue! I had to pay $139.00 this last year around Christmas to be able to come to Branson to meet family there, why pay you say, because again, there were no openings for the owners because the paying public had 1st access to the timeshares! Next, I lost over $1500.00 trying to sell this timeshare on 2 occassions, and then tried to get the timeshare to sell my ownership, but again was told, 'NO ONE WANTS TO BUY THESE THINGS, THERE ARE TOO MANY FOR SALE, AND EVEN IF I DID SELL IT, I WOULD LOSE AROUND $5000.00 OF THE MONEY I HAD PAID FOR IT!So basically, here it is in a nutshell;
DO NOT LET THEM BULLY YOU INTO BUYING SOMETHING YOU WILL NEVER HARDLY GET TO USE OR RE SELL, THERE IS NO PROFIT FOR KEEPING THE TIMESHARE AS INVESTMENT AS TOLD TO ME, NOR WILL THE PROMISES MADE AT THE POINT OF SALE EVER COME TO FRUISION! I am now stuck with something I bought as an investment only to find out it is a BURDEN INSTEAD! Plus lets not forget those Matainance fees you will be losing every year, and the timeshares show little signs of improvement in the upkeep of them or the contents!

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Barbara Mahaffey
, US
May 14, 2016 4:48 pm EDT
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Me and my husband were in Pegion Forge TN. We love to visit there I am telling everyone don't get sucked into there lies. We bought in 2013 in Pegion Forge, but own in Branson Mo. Oh believe me the guy giving the "spill " on how good of a deal it was lied the entire speech he gave. We never once have used it because we bought for TN and for Branson. And the entire time he stated you will have to pay no other fees total lie! Don't buy from these people. It's a complete rip off! Now you can't talk with anyone in Surrey you have to go through Capital Resorts! We were told that day the man who owns them we would never be given to another company! Lies is what your told to get into there timeshare! Beware please your stuck with bull! Oh and another thing is if you do buy for some stupid reason ask for loan papers up front not get them in mail pass the date you can get out of it!
Barbara Mahaffey

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DDE#1978
, US
Dec 19, 2016 8:55 am EST
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I have had the same experience. I am trying to get rid of this thing. Any suggestions and have you got rid of your. Any help would be greatly appreciated. I don't want to ruin my credit by just not paying the maint. fee. Thanks from KY.

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3:47 pm EST
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Grand Crowne Resorts The lied to the Attorney General, Missouri

We paid our maintenance fees in total. We started getting late fee bills from Grand Crowne Resorts. We did not pay them because we did not owe them. We finally wrote the Attorney General, Missouri regarding the fees. Grand Crowne wrote back to the Attorney General calling me a liar and stating that they were not billing us late fees. Today we got another bill from Grand Crowne for late fees. Now I have proof.

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Brian Shears
Elkins, US
Sep 03, 2015 5:57 pm EDT
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I am pleased to report an amicable resolution to my dispute with Grand Crowne Resorts, I would also like to retract my prior allegations and personally thank the company for going above and beyond to resolve my issues.

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Brian Shears
Elkins, US
May 14, 2015 3:36 am EDT
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We were scammed as well, we purchased a timeshare in Pigeon Forge and were told that we had a certain week every other year. All the paperwork they sent us says we have a timeshare in Branson MO. We attended an owners meeting in Myrtle Beach, whic was nothing more than trying to get more money out of us. The saleman there told us we didn't have enough points to book in Pigeon Forge, he said he was going to chew out some people in TN for not telling the truth. Then he tried to get us to pay more, telling us that it would fix the peoblem. We turned them down, then they were done with us, told us we were making a big mistake. I have also found out that thye haven't built what they promised in Pigeon Forge. I have tried to cancel and I get no response from them at all. I am planning on going to their next owners meeting they invite me to, but I'm not going to attend. Instead I am going to stand out front with a sign, and all my papers and inform the attendees of their rip off scheme.

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scammed CAPITAL RESORTS PIGEON FORGE TN
Sevierville, US
May 13, 2015 7:36 pm EDT
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I was just scammed by grand crown resorts in pigeon forge tn 3 / 12 / 15 please call me if you have, [protected] i live here and they prayed upon me and lied to me because i have a aneurism in my aorta just diagnosed and ii wanted to spend my last times with 13 grandkids and our children other wise couldn't afford to do this, they lied said they could get us a vacation 1st week of june 2015 they said we will call you back with the place on the beach, they never did called 2 wks later said what was those dates again they let our time to cancel go by, by promising they was booking it, now we are locked in and couldn't go to the beach until maybe oct, in the winter and kids back in school, they sent me a paper to cancel a month later and i turned in books but never got membership. Card, yes i have the names of the two that lied to us also call me ! They are crooks, i have a lot more to tell about this call me send me your name e mail be glad to talk to you i am going to the state of tn where they get their licenses to sell and show my medical condition also they didn't care, just about the money, now my health insurance is going to be canceled end of june, ! They sent me a bill to pay $708. 00 maintenance fees for 2015 and 2016, and cant afford this and not have anything, lets work together and stop this, i talked to their fiance office today to cancel this said they would not, and had even had me send material back a month later and send them certified letter i was cancelling even after they knew the date i bought and the time had passed to cancel them. I have spoke to an attorney also, so lets get this out here ! Linda, harold otto sevierville tn 37862 don't buy from capital resorts in pigeon forge tn, big scam call me ! Going to the state board and on tv if i have to ! Yesterday 5 / 12 / 15 they sent me a bill for $708 maintenance fees for 2015 and 2016 and i canceled as they said and now they say they wont cancel me and i will owe these fees and i turned all books and materials back to them as they asked, i have posted signs about them everywhere in pigeon forge about them so others wont be took ! ! Call me i have name of excellent attorney that i heard can win them in court calling in the morning he has others filing on capital resorts also

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5:30 am EST
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Grand Crowne Resorts Bait and switch fraud

My wife and I booked a trip 10/17/09. The package is called the Dixie Stampede package. Included were 2 tickets. Once you fullfill the timeshare program you are supposed to get the tickets. They did not have them. Next, they say - "Well all we have are". By this time we could not even book our on ticket. Some fat blonde was very rude.

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evert
Branson, US
Dec 16, 2009 9:29 pm EST

Company will screw you over for the smallest reason. THe employees some are the low life of the city. Do not care who they hire as long as they save money. A lot do not speak ENGLISH. Human resourses a joke do not follow company policy. Does what they want to. Supervisors do just about everthing they want to do, as long as it will keep there job. Dont care for there employees.
Make up excuses to fire good hard working people, dont do you job get along great, Come to work drunk its ok. No drivers licenses ok. Lie on work log OK. Just a few examples... Stay away from jobs here also there TIME SHARES bad news.

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12:41 pm EST
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Grand Crowne Resorts - Misrepresentation by sales person

we purchased a time share from Grand Crowne resort in Aug of 2009, we were told that we could come down anytime and visit and not use our points that we purchased with the timeshare. We would of course have to pay a small fee when we stayed, but would be able to use the facility, with a 24 hour notice. I called down to make reservations today and there i...

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11:26 am EDT
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Grand Crowne Resorts Gasoline Redemption Card

If you received a bogus gasoline redemption card from Grand Crowne as I did last Fall, I suggest you do the following:
1. File a complaint with the Florida Attorney General and become party to a class action suit against the company that issued the bad cards; and,
2. Write to the CEO of Grand Crowne and request that they replace the bogus card with a new one that actually works.

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keepbitching.com
Brason, US
May 14, 2009 12:50 pm EDT

File a complaint with the Missouri Attorney General and BB Bureau.
www.keepbitching.com

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Grand Crowne Resorts contacts

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+1 (800) 615-6511 +1 (417) 332-8320 More phone numbers

Website

www.grandcrowneresorts.com

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