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Supreme Brands Complaints - Huge rip off

Review all Supreme Brands complaints

Supreme Brands

Posted: 2009-03-31 by

Billy

Huge rip off

Complaint Rating:

Company information:
Supreme Brands
United States
supreme.com

4.95 free trial, hahahahaha, how about 85.00 for a month, oh and wait they charged me twice ! When I called them to tell them I had canceled two weeks prior they just continued to argue with me stated I had not. Well an 85.00 lesson not to order online, but this company is a HUGE ripoff!

Comments

United States

Unauthorized Charges

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Comments

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Date | Rating

264 days ago by

DevinSupreme

0 Votes

Dear Customer,

I'm very sorry that you feel you were ripped-off by our company - however, after reading your complaint it is apparent that you did not read the terms and conditions that you agreed to when you signed up for our trial offer.

Our terms and conditions are listed repeatedly on our website, including on the order page in clear, visible English. You have to check a box stating "I accept the terms and conditoins" or your order will not be able to process.

The terms do state that what you are signing up for is a free 15-day trial where you will be sent a one-month supply of product for only shipping and handling fees, and have 15 days from the date it is shipped to determine if it is the right product for you. If you are unhappy with the product just contact our 24/7 customer service department to close your account withint he trial period and you will not be billed or shipped anything else. If you are happy with the product do nothing and when your 15-day trial ends you will be billed for the original shipment at it's regular price.

These terms are sent to you in a confirmation email immediatly after you order and are listed on a product insert that are sent out to you with the product.

You did agree to these terms when you ordered - it is not our fault that you failed to read them when you signed up, when you were emailed, or when you got the product.

If you had canceled prior to when you were billed, we would be more than happy to investigate the situation and refund you if that is the case - you should have been sent an email confirmation when you canceled as proof of cancellation, so if you can provide that to us as proof that your account was closed before you were billed we will certainly refund you.

Or you can just provide us with the number you called in on to cancel - our cusotmer service department uses advanced technology that records all incoming numbers in a database (even if the caller hangs up). We can search our database for this number as proof that you had called in before you were billed, and if that is the case we will certainly refund you.

Please call our 24/7 customer service staff at (866) 899-9006 with either a copy of the cancellation email or the phone number you called in on. Once we can verify you were improperly billed, we can then refund you in full.

Devin
Customer Service Manager

112 days ago by

Mtex

0 Votes

I called and cancled my order. i paid for the trial period. I then called and cancled any further orders and still got billed once again. This is a horrible business. Never order anything from them!!!

112 days ago by

DevinSupreme

0 Votes

Dear Mtex,

I'm sorry to hear abouty your experience - if your account was closed and you were still billed and shipped further orders then there is definitely an issue going on with your account that we need to resolve.

The best way to get this issue resolved would be to contact our customer service department - they can be reached at 866-221-8822 between the hours of 9AM and 9PM (EST), Monday to Friday. We do keep detailed records of every call we take, so we should be able to clarify this situation if you can take a few minutes to contact us.

Devin

Customer Service Manager

100 days ago by

Beckel

0 Votes

I agree. I didn't like the product PhendexinXR after only three days of trying it. I was jittery and nausious and called to cancel the subscription. The customer service representative on the phone told me that I was not gving the prouct a good enough try and she could cancel my order, but I would be charged the full price of the bottle. She told me to call her back on the last day of the trial if I truely did not like the product and she would "see what she could do". I called and canceled the order and still got charged $79.90 and never recieved the next bottle anyway.
I also was charged a finance charge because this eighty bucks was unavailable on my card and I overdrafted. Supreme Brands should pay me my $79.90 back and my finance charges as well. This company is bull and needs to respect their customers who do call in the timeframe to cancel and still get charged. The BBB will hear about this company if I can't get this resolved on Monday.

98 days ago by

DevinSupreme

0 Votes

Dear Beckel,

I'm sorry to hear about your situation - we would be happy to look into your account to see what happened.

Please contact our customer service department between 8AM and 7PM (CST) Monday through Friday so that you can speak to a representative regarding this issue. Or, you can send me a private message with your order information and I will be happy to take a look myself.

Devin

Customer Service Manager