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1.9 32 Reviews

SuperJeweler Complaints Summary

2 Resolved
19 Unresolved
Our verdict: With SuperJeweler's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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SuperJeweler reviews & complaints 32

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Verified customer This complaint was posted by a verified customer. Learn more

SuperJeweler Disappointing Experience with SuperJeweler: Broken Earrings, Poor Quality, and No Customer Service

I gotta say, I'm pretty disappointed with SuperJeweler. I ordered a pair of earrings from them and when they arrived, one of the posts was broken. I sent them back right away and it's been weeks since they received the return, but I haven't been able to get in touch with anyone at the company. I've tried calling their 1-800 number, but no one ever picks up. And when I've tried chatting with their customer service reps, they just keep blaming COVID for the delay and saying that no one has signed for the return. But I have the FedEx receipt showing that it was delivered and signed for!

To make matters worse, the earrings themselves were a total ripoff. I paid $700 for them, but they're worth maybe $20 if I'm being generous. The setting is flimsy and the stone looks like it's made of dirt - it's milky and cloudy and I'm pretty sure it's not even real. Honestly, I've seen better quality jewelry at Walmart.

It took a whole month for the earrings to even arrive in the first place, and now I'm fighting tooth and nail to get my refund like they guaranteed. This company is a total scam and I wouldn't recommend wasting your time or money on them.

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12:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

SuperJeweler 1/4 carat diamond gold earring with screw back

This was ordered for a gift for my son. They said it was delivered but it wasn't. He has a closed mailbox in Hollywood, California.
It was not delivered
Super Jewelry was not helpful at all and keeps asking me to sign affidavit's and give my license number and copy of it. They are not responsive and terrible.
Do Not Buy From Them
Be Warned
They told me not to involve my credit card company.
They told me they could not look into the matter for three days after, I figure that is so they could make sure they got payment.
I am going to report them to the BBB and internet commerce so they can't do this to anyone else.
It will be a month on April 19 and still no earing and no return on my money.
Beware of this company
Bellavita
The Villages Florida

Desired outcome: earing delivered as promised, but they are incapable of doing this.

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M
2:30 pm EDT

SuperJeweler Customer service

The worst customer service on the planet! My nightmare dealing with this company started in June of 2022. I received my first order which was a heart Diamond necklace. It was ok so I kept it and gave it to my granddaughter. Then game my next 3 orders! I sent them back because they were so cheap looking that I couldn’t give them as gifts! I called the main number and could never get through until the third day of trying. The rep said was rude and when I asked for my money back it was like pulling teeth. After weeks of waiting for a refund I got refund on two of the items and received a store credit on one of them so I can buy another item. I bought another item and still had a 20.00 balance. After chatting with 3 of their reps, they could not refund my 20.00 balance and kept referring me to Jason, the supervisor. I spoke with him and it was awful! He was rude and acted like it was his money he was holding and said he would get back to me. Two weeks in to it and he never got back to me. I called and reached out again. I was going to try and use my 20.00 towards one more item and after 54 minutes chatting with a rep, she sends me an email address to Jason and said I had to send him an email. This was the straw that broke the camel’s back! I asked for the escalation manager or their corporate complaints manager and she refused to give me that information. I googled it and it all pointed back to the same website and phone number I was at to begin with! Not only do they give you the run around to give you your money back, but they have a real problem honoring their own credits and coupons which is bad business. Think twice before you buy from them because the jewelry really does look cheap and if you are in to costume jewelry, this is the place to be.

Desired outcome: I would like them to be more transparent and honest. I would like them to have better customer service and to honor their coupons, credits and discounts,

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3:43 am EST

SuperJeweler Horrible company

I ordered 7 Inch 9 1/5 Carat Peridot And Diamond Alternating Tennis Bracelet In 14k Yellow Gold 4000 dollars worth for my daughter as a wedding gift.
If it's important, its item number is JWL 42101. I ordered it a month ago and haven't received it yet, even though I paid for an expedited shipping. Her wedding day in on Saturday and I guess the bracelet won't arrive.
I am extremely disappointed. I have no words to describe how you made me feel...

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5:55 am EDT

SuperJeweler there's still no package

I ordered a necklace for my mother as a gift and expected it at the end of September. Nothing arrived. Oh, I didn't mention that I ordered the item in the beginning of September and they promised its fast delivery as it was expensive. Called them several times, but unfortunately, they didn't do anything helpful. So I have no idea where my very expensive item is and if it stuck at customs it's a disease then...

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6:18 am EST

SuperJeweler They are ridiculous!

I bought a bracelet from www.superjeweler.com as a Christmas present for my wife and received no information regarding my order. Customer service rep said that since they have too many orders I will get mine somewhere in January. I was not satisfied with that and asked them to cancel my order. Recently I called Superjeweler and they said they were already working on it. I hope I'll get my money back soon because I need to buy another present as soon as possible. I will not order anything from Superjeweler again, they are ridiculous!

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7:38 am EST

SuperJeweler The seller hasn't provided order's shipping details

I have bought necklace and ring from www.superjeweler.com. I got the email from the customer services and they asked to verify the order. I did it, so afterwards I thought that I would get the shipping details and information about the order, but there was nothing. The seller suddenly stopped to respond and it was suspicious. I have already informed my bank and if I didn’t get any news from the seller, I would try to return my money back then.

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Haytam Arjen
, US
Nov 07, 2018 7:09 pm EST

I have bought engagement ring from Super Jeweler .. I found the variety of beautiful rings here and was attracted .The coupon offered for me was 20% savings . I applied that coupon but didn't work . I found many other coupon all over websites but didn't work .I contact their support .They said you have to go their specific link for selected engagement ring, if you want to save 20% . Then i go to their link >> https://t.co/8IZhiEsxc2 . I applied that coupon here but it didn't work again . I contact them again and they said that the offer is expired, available for limited period of time . but i want buy that ring, at the end i had to pay full price . I am middle class with a low budget .I can't afford expensive items . The quality was good but i had to pay the full price ..

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M
9:16 am EST

SuperJeweler Worst service ever!

My husband bought me a ring few years ago. Several months ago I sent my ring back to get it resized. Few weeks later I received it, but after 3 days it broke! While I was taking a shower the top of the ring broke. So I sent it back again. Few days later I sent them a message asking about the status of my ring. They replied that they need 14 days to fix it. I finally got my ring back two days ago, but it was to small. I still haven't heard a word from SuperJeweler! Sent them multiple emails, demanded a refund, but still no response. Horrible company!

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SJ Customer Service
, US
Jan 12, 2016 12:00 pm EST

We here at SuperJeweler take customer service and our feedback very seriously. It is our practice to correct every situation possible to our customers satisfaction. We do acknowledge a short delay due to holiday volume but have since replied to the email inquiry regarding the status of the repair. We stand by all of our products with a Lifetime Warrant and have honored a complimentary repair for this order. Should you need further support the dedicated customer service team is available via phone, email or live chat for your convenience.

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M
5:58 am EDT

SuperJeweler They delivered my ring too late

I wouldn’t advise the website www.superjeweler.com. I bought ring from them, but it came too late. It was completely useless, but the seller refused to take it back. He told me that he didn’t care about my problems. I was really disappointed and decided to warn other people, ‘coz the company was awful and the seller behaved like jerk. Please, post comments about your experience with them.

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5:47 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SuperJeweler Disappointing shopping experience from SuperJeweler.com on Ebay

An attractive pricing sale from one of the biggest sellers on Ebay -SuperJeweler.com drew my attention.14k white gold necklace with 1/4crt round cutting diamond, for only $99.99.Perfect for my NewYear gift to surprise her.============Ordered it with excitements, anticipation,  took more than 3 days to finally confirm shipping.Tracked the parcel and it was delivered so far so good.============Until one morning, I received a phonecall from Fedex Import Team, asking me to provide Commercial Invoice of this item.According to my trading experiences, this is the type of invoice that only seller could provide, and I have no copies of it.So I answered "No, I don't have the invoice with me.""Ok, we will get in touch with your sender instead, "that's all I heard from the call.============As for my knowing, this package would never pass customs without that invoice.Instantly I emailed Superjeweler.com through Ebay about this issue.=============Another day passed, I tracked this parcel again to only realize it still stuck in customs.I had to know what happened, since I got no replies from both Fedex and Superjeweler.com.Full of anxiety, I called Fedex.According to them, this parcel still could not be released by customs because they haven't got any replies from my sender, which was Superjeweler.com.I double-checked Superjeweler's email with Fedex, and added other possible contact information of this seller to their knowing.(You could easily find a seller's contact information through the email of Paypal receipt on that transaction)"Ok I have updated your case and emailed this seller for Comercial Invoice". Fedex answered.=============I was surprised to realise the fact that SuperJeweler was probably unreachable,  since this was my first deal from them(with fingers crossed, hoping this was not a scam), and this was meant for a NewYear gift(though I knew it meant no more due to the delay of package, but I'd still give it a try).=============I waited until it was their business opening time and used the Live Contact of their website -SuperJeweler.comhoping to at least reach someone from their office.Good thing after I sent the message about this issue, a representative named Elizabeth signed into this chatroom and replied me with extremely short answer,  "K we'll reply to that Fedex email".=============Another day passed, I received a phonecall from Fedex that told me they have received the Commercial Invoice, but still needed to enquire me some questions because that invoice was not filled completely.I cooperated and answered them everything I knew about this sale and this necklace, it was almost like an interrogation.After I hung the call, I had mixed feelings.Good thing the wait was worthwhile,  seemed like Elizabeth did look into my case.Even though the invoice shouldn't be left out in the first place, and the resubmitted one was not filled completely, well, at least the needed invoice was finally provided.==================What would happen if I did not use that Live Chat, then this seller would still be unreachable and my parcel was left there to rot?I sent message to SuperJeweler.com again through Ebay to update them about this case and to thank Elizabeth.I also expressed in that message telling them I didn't feel good about how they were being unreachable.===============Another day passed, I tracked this parcel again and found that it had finally been released by customsbut had a indefinite delivery period with Shipment Exceptions status.Again getting no replies from Fedex and Superjeweler, I chose to call Fedex again to look into this case.They said because of the delays on custom paperwork, now this parcel had to wait for days or weeks to get back on track again.Now it's confirmed that my NewYear gift plan was ruined.=============I sent message to Superjeweler again to update this case and told them because of insufficient document provided, my parcel went into a indefinite delays.============So more days passed, it was still the same status whenever I tracked this parcel.Still getting no replies from both Fedex and SuperJeweler, I knew I could only wait.This was a frustrating stage, not sure when this wait would be over.============Another day passed, I finally received the shortest reply from SuperJeweler, "We'll in touch with them, "and that was a reply to my very first message to them about this case.Wow, if I had to wait until this very moment only for you to respond, and did not use that Live Chat function to get this problem solved, my parcel would really go rotten.I replied to that message instantly telling them about how I felt and how disappoined I was, especially since they were such big and power seller on Ebay, I expected more and better from them.==============By the end of that day, I checked my parcel and the status finally changed to Released by Customs, In Transit.Good thing I made moves first before SuperJeweler was able to assist me with anything(In fact,  nothing besides Elizabeth's part)===============Finally the wait was over,  doorbell rung, and this dying parcel finally arrived.I couldn't express how excited I was, I thought I was about to jump-hug that delivery man.It was no longer NewYear when the parcel was here.But at least this parcel was no longer suffering in the customs.================I opened it with anticipation, yet it was dissatisfying.Packaged badly, a zip-locked bag with everything stuffed inside.Sloppy giftbag with a cheap pearl chain inside of it.The certificate card of the diamond looked fabricated.The blue cardboard box was no-way described as elegant.=================Opened it,  listless necklace lying inside.Sponge was trimmed uneven.The chain was too fine, almost breakable.(I strongly suggest not to wear that fine chain to avoid breakage)Diamond looked okay but the clarity was definitely not there.I wondered if it would worth the price that certificate stated.==================I sent another message to SuperJeweler to inform them about the package arrivaland told them the quality of the whole package could be improved.With disappointment, I went to bed.==================Another day passed and I received the following response from SuperJeweler: "The package arrived in 1 week from the U.S, before New Years.This has been by far the worst buyer experience we have ever encountered.Very unfair."What a big accuse!It did arrive after NewYear.They were the unfair one to accuse me as the worst buyer.===================I obliged as a buyer, paid instantly, contacted them instantly when the parcel was stuck in customs, which obviously was not my fault for leaving out Commercial Invoice for paperworks.=================After all those messages I sent, they only responded by now!================1. Missed out commercial invoice which caused this parcel hadindefinite delays.2. Unreachable and never reply to my emails.3. Did not keep me updated in time about this case.4. Did not provide me any assistance or professional advices on this issue.5. Serve me badly by replying extremely short response.6.Accusing me as their worst customer.7. It's clearly their mistake in the first place by leaving out the invoice, yet they don't think they owe me any apologies.8. Made my NewYear gift pointless now.=================All those points just officially made SuperJeweler the most disappointing seller I have encountered.===================Buyers are not here just for shopping leisure, but for a great customerservice as well.I have had pleasant shopping experiences from those little sellers origin from Chinaland, who speak imperfect English yet serve customers so well.They respond fast, even with broken grammar, still good communications.==================SuperJeweler is one of the most power-sellers on Ebay, I trusted them but the fact spoke differently.They really should put themselves into buyers' shoes, and to be moreconsiderate.===================Just look at how many negative feedbacks they received only a few days since January 2014, these comments speak louder.====================If you were a buyer reading this post, be very cautious when trading online and internationally.Power-sellers don't always mean they are good at serving, communications, and providing good quality of packaging and products.=======================If you were a seller, keep in mind that good communications and after-sale service, honesty, sincerity, would help cover up all the other flaws in your business.Once good impressions are left and customers are pleased, they will patronize your store more often, a win-win situation!=======================Thanks for reading my long post, if you have any good/bad shopping experiences to share, or any comments about this post, feel free to respond.======================

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12:02 pm EST

SuperJeweler Stay far away from this company

I ordered from their website and it said Guaranteed for Christmas. This was on 12/17/12. The very next day I was in a chat session with their company and they said there was a delay but they would upgrade it to next day and I would get it in time. So the very next day Friday still no tracking number. I chatted again and they guaranteed it would ship out on the weekend and my wife would receive it by Christmas. Low and behold no tracking number and they weren't available to contact until until after Christmas. I did receive a tracking number on Christmas Eve...Really? It was delivered Dec 26th. I called to complain and they apologized saying they were short staffed. Looking at other reviews, others were promised their merchandise by Christmas and they were lied to as well. Stay far away from this company.

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Cumi2
LONDON, US
Feb 19, 2021 3:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered a Moissanite engagement ring over two weeks or more ago. When I ordered I got the impression it would be shipped right away. I've called twice so far and the worker told me that they would ship it out the "next day." I have two-day delivery. Well, I haven't seen hide nor hair of that ring yet! I called again today, and the girl told me that she would put a call into the shippers to see when they plan to ship. But, she also said that she would be gone by the time they called back. She didn't bother to say that someone else could help me, though, because they are open until 8:30 p.m. I had to asked her that!
With the lax customer service-plus no tracking-I'm beginning to worry about the quality of the piece I ordered, and if I'm going to get the ring as described. Please tell me that they do not come from China!
The SuperJeweler staff could use some training in efficiency and customer service. Very disappointing!

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K
7:43 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

SuperJeweler - Horrible service

Maybe its just me, but after reading their shipping and FAQ pages I thought I might get my purchase in time for a wedding proposal, but that has to be moved to next year now because they apparently assume everyone who orders in december only needs their items by dec. 24 no matter how much you pay for shipping their processing seems to take a work week. The...

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SuperJeweler Customer Reviews Overview

SuperJeweler is a popular online jewelry store that offers a wide range of high-quality jewelry pieces at affordable prices. The website has received numerous positive reviews from satisfied customers who have praised the company for its exceptional customer service, fast shipping, and excellent product quality.

One of the most notable positive points of SuperJeweler is its extensive collection of jewelry pieces. The website offers a wide range of products, including engagement rings, wedding bands, earrings, necklaces, bracelets, and more. Customers can choose from a variety of styles, materials, and gemstones to find the perfect piece of jewelry to suit their needs.

Another positive point of SuperJeweler is its commitment to customer satisfaction. The company offers a 60-day money-back guarantee on all purchases, as well as free shipping and free returns. Customers can also take advantage of the website's live chat feature to get help with any questions or concerns they may have.

In addition to its excellent customer service, SuperJeweler has also received praise for its fast shipping. Many customers have reported receiving their orders within a few days of placing them, which is a testament to the company's efficient shipping process.

Overall, SuperJeweler is a highly reputable online jewelry store that offers a wide range of high-quality products at affordable prices. With its commitment to customer satisfaction, fast shipping, and excellent product quality, it's no wonder that the website has received so many positive reviews from satisfied customers.
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Phone numbers

+1 877 888 0175 +44 20 3318 0876 More phone numbers

Website

www.superjeweler.com

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